Stevens Creek Honda Reviews

Love Honda, reliabe, dependable, and friendly and helpful staff

Quick and excellent service for oil change, new battery, transmission and brake fluids, filters, and tire rotations on 2015 Honda Fit.

Nice people there and fantastic service for my car oil changed experience. Also very good shuttle service.

Pretty convenient for dealer service. I got a 7am slot for routine maintenance and it took about 90 minutes. They offered free donuts and coffee while you wait. Good comfortable chairs and news on the TV to pass time.

Great Experience with the service what they did. I just called in and explained the problem with my car and asked me to come down even though i don't have any appointment. Rick, manager of service received me and helped me understanding the problem.

I came here to purchase my first new car and I have to say I had the best experience here. Their staff is very friendly and professional. I was able to get a great deal from them. They did not have the car I wanted, however they were able to get it for me in less than 2 days. They kept me updated all the time. I would definitely come back here and recommend them to my family and friends.

Just got a new car recently and the customer service was excellent! Jimmy showed me exactly how the car works and all of the great features. He made car buying easy!

Although, the wait for the paperwork to be ready and go through took a little long, everything else was all smooth sails.

I have been going to Honda Of Stevens Creek since I moved to Cupertino. Am very pleased with the service I have been getting. All the employees are very helpful, approachable and friendly. I always get my car's servicing done in time and they always provide the best rates. I always get my car back on time.

I want to take best care of my Car and am happy that I found a place where I can totally trust the work.

Very quick and efficient when I arrived with an appointment. Dan N. helped me out - super friendly and knowledgeable. Great experience.

This review is based on three service visits - each for oil changes. Don't trust the appointment system. Although they will schedule late appointments, it is really no different than just walking in. Each of my appointments took 2.5-3 hours. On the plus side, I didn't receive any up-charge offers, which I've come to expect from dealerships. Overall, my only disappointment is with the length of the wait.

Ali Fereydoon was the sales person who helped me through whole car purchase process. He explained me each and every feature of the car very well and cleared all my doubts. He was very efficient with his work.

First time car buyer. Approximately 4 weeks after having purchased my 2016 accord sport, I decided it was time for a car wash. I washed the car myself at home when I noticed a 3inch long scratch on lower part of windshield. Furious I texted my sales representative, Jose Mosco, of my discovery. He never hinted any urgency to bring in the car to get looked at, he only mentioned to drop in when I had a chance. With that being said I didn't worry about rushing in to Honda of stevens creek to show the scratch to anyone. As busy of a work week I have, working 45+hrs a week, it was very difficult to drop in during operation hours. Finally after showing up for an oil change I mentioned to the service tech about the scratch on the windshield. Upon picking up the car after it being serviced, a Honda representative told me bc I didn't come in the week I purchased the car to say something about the scratch I had to pay 300$ to get it fixed. I explained how I hadn't noticed the scratch until approximately 4 weeks after purchasing the car, and how difficult it was to drop in considering my work schedule. They went on to say I waited too long and there was nothing they could do. And how I signed off on a paper saying the car was ok. This is very frustrating to me and very disappointing. As a first time car buy, how am I supposed to know to check for scratches? Or any other defects? Shouldnt a" new" car be flawless? And how am I supposed to notice a scratch with the width compared to a paper cut, when I left approximately at 10pm? As small as this may sound to some , I work way too hard to be able to afford a new car. If I'm paying for something new, there shouldn't be any flaws. The way the Honda representatives at stevens creek handled my situation was very poorly handled. If you can imagine my disappointment, in tears, I went back and forth with various representatives. All of which were not understanding what so ever. I eventually left after being made feeling like I was lieing to them. No one believed me, and the sales representative did nothing to support the fact that I mentioned to him when I first saw the scratch. My over all experience with Honda was terrible and I will be telling everyone and anyone that will listen to me about my experience. And how Honda made me feel like a scammer! And a liar! As a manager in sales myself, you never make the customer feel like a liar or like they're trying to do something wrong. Moral of the story, don't expect to be treated with respect at Honda of stevens creek, don't expect to leave with a flawless brand new car, and don't sign any papers without triple checking that the car truly is in brand new condition!!!

I went for my usual oil change and B1 service. The service person was a lady (cool!) and very nice. In fact, they found a leak in the coolant and she told me just to buy and fill it up until I am ready to get it repaired. Love the place.

The service here is phenomenal. Professional, quality, fast, friendly, efficient. Glenn was my service advisor and he was excellent. CD was another service advisor who also helped me. The team here is obviously well coached, managed, knowledgeable, and helpful.

Excellent service!!! Customers friendly!!! and my best choice for vehicle service always

Extremely customer friendly. I should specially mention about Abdul. He was so patient to show us around multiple times through my multiple visits. He never has no fir an answer. I finally bought an odyssey .

I am fortunate that I don't live too far from these guys, but they would have been worth the trip even if they were a good distance away. The agent was Maya, who was Honest, careful, friendly & fair. This was not my first visit so I knew people by their names. They will replace the parts only if required not just to earn extra money like other places. I can rely on them for my car.

I had a GREAT EXPERIENCE getting my new Honda Clarity, a Plug In Hybrid, at Stevens Creek Honda. If you are thinking of getting a Plug In Hybrid, I highly recommend the Honda Clarity. If you are thinking of getting any model Honda, I highly recommend Stevens Creek Honda. Everyone was very helpful and very pleasant. David Nyam was wonderful, getting me up to speed on all of the new features of the Clarity. I couldn't be Happier! Thank You to everyone at Stevens Creek Honda.

It was a great experience with Mr. Phil Ha guiding and explaining the stuffs all about the sedan. He is the best sales internet manager to explain about the features and its proper pricing. True man by heart! The manager was also good to bring the price to a negotiable value.

Eleanor Masbaum is the most approachable lady whom I met for my post sales car issues. She offered me a free car oil change and full tank for the issue which I was facing. It was a great post sales customer experience.

I've been bringing my car to them since I bought it from them in 2014. They are helpful, thorough and professional. Thank you Honda of Stevens Creek

First thing I noticed when I entered Honda was cleanliness and sales person with a smile on their face. So pleasing to see and that deserves a 5 star to me!

I drive a Honda CR-V , my local service center doesn t deal with the problem I had in my car so they told me to get it repaired from the dealers. So much work was needed rear brakes, air coolant, oil change . So Thomas was my sales agent. He started my process from the start till the end. Whole team worked really well for me. The bill was much less than I expected, and they were very considerate through out. I didnt called them once to take the update about my car Thomas kept me updated about my car. When I drove it this morning, I actually felt as good as when I first bought the car. It drove great, and I had zero worries on the drive so I am just thrilled. Not only is my car payment gone now, but my car is in great shape to last me for years to come!

As opposed to other dealers/dealerships, the staff at this one was honest, straight-forward and really polite. I enjoyed working with Mike throughout the car buying process and would recommend this dealership to anyone looking for a Honda!

Great staff and customer service! I live in another city but keep coming back to Honda of Stevens Creek because of their service.

The AC on my Honda Odyssey 2003 had stopped working. I had Honda of Stevens Creek diagnose and "fix" it. Close to $850 ($700 repair + $150 diagnosis) (not to mention holding on to my van for 5 days to fix the problem) and a month after I got my van back, my AC has stopped working again. The dealer claims that yet another hose has sprung a leak just within the 3-4 weeks that I got back the van and I need to spend another $500+ on it. I have been going to these guys for 17 years paying "dealer premiums" on my van maintenance - this experience just ended it.

Worst oil change experience. Walked in with appointment at 11:15am and left at 2:45pm. That s 3.5 hours of waiting with an appointment. DMV could do better!

Not to mention the guy who greeted me wanted to trick me into paying for complimentary services. I made an appointment for just an oil change. He initially calculated my service fee to include the alignment check and a couple of other services which came out close to $90 versus $60. Yes I am a woman and my husband usually takes care of our car but it doesn t mean I am dumb.

My wife and I narrowed down our online car search to a Honda CR-V. We test drove a CR-V and decided this was the car for us. So when we went in to Honda, we knew we were going to buy and it would be a painless process with their no-haggle pricing. Jim was the person who helped us a lot. He was very helpful and not pushy. He showed us around the lot and we picked the color we wanted, and from then on it was just paperwork and we were good to go in very less time. Would definitely rate them 5 out of 5.

We worked with Richard Chan at Honda of Stevens Creek to lease a Honda Odyssey. Richard was very thorough. He explained all the features clearly. We found him to be very professional and not pushy. He was also very transparent on the financials. We had a great experience at Honda of Stevens Creek thanks to him. Highly recommend.

I had an awesome experience with Honda of Stevens Creek at San Jose, when I went to buy a new Honda Accord Ex 2018 model. I worked with Sales guy named Ray Saadieh and he was very friendly, knowledgable in providing all the details that we requested and had gotten a great deal.

Everything you expect from Honda. Just 2 issues, servicing can take a while, and their computer tech is not there all the, so make sure to ask for tech availability if you have a dashboard/bluetooth issue.

The sales person was nice and helpful this time. But the amount of time it took for my car to be serviced was too long. Time wise I give them a 4 out of 5. Sales person gets a 5 out of 5.

My Honda Civic needed a service. It was very efficiently performed at Honda of Stevens Creek. Thanks!

Got price quote through email. Went over the weekend and test drove 1.5t and 2.0t Accord models. Jorden Wyrick was super helpful : got our preferred color through dealer trade, and came on his off day to complete our purchase. Really appreciate it. Thanks for recommending the navi option. Now that we drove it, we found it very well integrated.

We brought our civic Si in for the takata airbag recall and to fix the air conditioning. They started out with great service over the phone but gradually the rating has dropped to where it stands. Hassle, haggle, and being duped is what to expect from the service department. We got the car back the same day after they suggested many other repairs which we did not ask for and half of which had fixed anyways. I can replace a battery that is working fine when the time comes, not when some manager thinks they can pull the wool over my wife s eyes. The a/c still wasn t fixed so I brought the car directly back in and after being charged 2 hours and parts for original repair and diagnoses, was prescribed a different repair and $600+. I asked that they just get our car back to us the next day. No calls or updates until it was ready at 5:20 and they close at 6:00p. So, after $1200+ and four days without our car, just for originally bringing it in to fix the manufacturer defect, we will get it back today. Hopefully, the A/C works so I don t have to deal with these crooks again. I hope this horror story alerts you to the type of people here. They should have spent more time diagnosing the problem in the first place instead of looking for other ways to scam us. However, that is how the dealerships make money.

Great salesperson with Mark Wright. Informative, not pushy, down to earth. My kind a guy to deal with. Plan a lot of time if you buy. Huge and busy place. Financing gets very busy, bogged down if person ahead of you doesn't know what they want to do.

Ohh. The people here are definitely cooperative and want to have your experience of buying your first car as awesome as possible. I especially got a call for reduced interest rate two days after I brought my car.

I have worked with several local dealers and my dealer was a very reasonable person who was willing to work out with me to get a best price that I was pleased with. He also took the time to answer my questions appropriately.

Just had my B1 service done. I have to say very satisfied with the customer service. Thanks to Rosalie Tran! She had taken care of the oil change and on top of that, a brake service and seat recall fix. It took 3 hours but everything looks properly done. Again TOP mark. See you next time!

Right from the first phone call to enquire about the car we were planning to buy till we drove out with our new car, the service was phenomenal. Everyone was very professional and timely.

Naresh (Nick) Doshi quickly helped selection of vehicle and explained various features and benefits. The option was left to me to decide.
At the time of payment Phillip Nguyen explained all additional packages and left the choice to me, no pressure at all. Great team!

Service is absolutely terrible. Brought my car in a week ago and have been constantly trying to get into contact with a representative without success. No answers to either my emails or voice messages. I have a small time frame when I will be able to get my car in and I am going to miss that window because no one seems to care about responding to any form of communication. This is completely unacceptable. I'm livid at this point that no one at this dealership has the decency to even acknowledge any of my messages. This isn't the first time either. Last time I brought my car in, it took them a month to have a single panel of my car painted. After a couple weeks of waiting, I tried calling and emailing but no answers back then either. Either management doesn't care about providing service or there is simply no management. After three weeks, I finally got into contact with a rep. She told me that they were trying to get my car finished asap. I got a call a few days later saying my car was finished but guess what? IT WAS THE WRONG CAR. Almost laughable about how terrible the service at this dealership is. When I finally got my car back, there was white paint splotches on the spoiler of my black car. I thought they were only painting the roof. Generally, the work performed is pretty good but I guess they weren't careful this time. Good thing Honda makes a car that lasts awhile so you won't have to get it serviced that often.

Never disappointed with the wonderful service from Honda Stevens Creek. I was helped out by the Service Advisor Glen Lunas who never fails at exceeding customer expectations and providing a welcoming experience. I am so happy to be a Honda customer. Thank you!!

Dave is a great adviser, so professional and customer oriented. He gets to the point, takes your concern seriously, and provides 5 star customer service. I took my van in for a leak in a tire and during my wait he checked in and kept time in check since I needed to pick up kids from school.The service staff did their repair fast and I got to drive away impressed by the whole experience.

Amazing staff .. all of them

Thank you Ali and Charlie especially !!!

All of your excellent concerns and technical descriptions helped me to choose as I would have needed

no fuss, easy in and out. everything was explained to me. ready on time

Definitely go to this Honda dealership (and contact Asad Hanif)! I did some comparison shopping and this place offers the lowest prices. You'll pay $5k more at others like Larry Hopkins Honda in Sunnyvale (I am speaking from first hand experience). Aside from having the best prices, my experience leasing a beautiful 2018 Honda Accord was very enjoyable at Honda of Steven's Creek. Asad and his colleagues were the reason for this enjoyable experience! They were very patient with me and answered all my questions (and I had a lot of questions!!!) with clarity and honesty. Faycal Belhocine in finance really helped me to understand the numbers, which I so appreciate. Do not hesitate to contact Asad (such a nice person) at this dealership and forget the other Honda dealerships. This is a stand-up place with proud employees.

They are so nice here! Lee in parts was so helpful!
Service was fast and efficient!
Guys at the whole place we re so helpful and nice!

I brought my Prelude in for a power steering leak. Without actually looking at the leak, it was diagnosed as an issue with the power steering rack. When I dropped off the car to have the rack replaced I said 'if the leak is not from the rack I don't want the work done'. $1200 later and I learn of a leak from a high-pressure hose. Was it ever leaking from the rack in the first place? We will never know...

The service here are really overpriced and slow. Last time when I drop-off my Honda Accord 2004 here for replacement of the sparkplug, when removing the sparkplug harness connector, they broke the connector latch and quote me $1500 to replace the entire harness. I ended up refusing it and take the car back with duct tape holding the connector in place for now. Anyway who knows car would know that it's stupid to spend $1500 to fix a connector with a broken latch on a 2004 Accord. Not only that, the duct-tape job cost more than 3 hours to get done apparently, because my agent told me I have to wait until the next day to get it. But the next day, my agent took a day-off without telling me, and if I didn't call in, I would not have the car done until the day after. Very careless and terrible customer service.

Juan was great! I told him what I was at the service for and he promptly wrote up the order. Done! I had questions about the service and he answered every question. I left the service as an informed customer!
Super!!! Thanks, Juan Melendez!

Honda of Steven Creek Service is so awesome they are full of great attitude guys! They all have really nice customer service. My go to guy is Jonny but I had Dan this time and he was so nice too!! Especially with all the shenanigans i have going on, he really was patient made sure got everything I needed with maintenance with my car. Took care of things I didn t think to mention like air filter since the air quality. Also bonus my gas was topped off and they full sanitizer too. Everything efficient, timely and I really felt taken care of. Thank you

Worst car dealership experience I ever had. They were trying to push me to buy a car without test driving it.
The sales people are simply arrogant, as they simply know that people would buy a Honda as compared to other cars. They would use the same old car salesman tricks that have repelled buyers away for generations.

They're a bit short staffed there, at least when I went, but the salesperson that helped me (Krista) was really awesome! She was really honest and really worked with her manager and team to get the price down to what I wanted. I highly recommend it!

The service was good and my advisor Joshua Liaw was very courteous and knowledgeable i left highly satisfied. GREAT JOB GUYS !.

Tam was the repair rep who helped me and he was honest and helpful. If you have to have repairs done, ask for Tam!

I had gone there to buy my first car(honda civic ex 2017 model). I wanted a specific color(burgundy night pearl). They were the only one in the entire san francisco bay area who had it. My roommate told me that the process to buy the car will take a very long time but Nick and his team made it happen very quickly and smoothly. The staff at Honda of Stevens Creek very very helpful and friendly. I had a good experience buying my car from them.

Went early at 7AM in the morning for an appointment since it's typically less busy at the services department around that time. Got in to do an early oil change, and the associate/mechanics helped fixed that in less than an hour. Really appreciate the customer service they provided and the people there were friendly. Hope the quality of customer service remains the same or improved the next time I come again for another maintenance inquiry.

Thank you very much they deserve more stars I would give them

Excellent service and love our new car. I would surely recommend Honda to everyone in need of a car

Service was excellent and quick. Brought car in and got out there in no time. Same service quality when I picked up the car.

I went to buy an oddessy and the manger give me a traight foward price. and then the finance guy went out the number with me and he break down the number saying this is msrp, this is tax, this is anti theift. So i assumed everying will be sum to the total $ amount the manger gave me. It later turned out the anti theift is 1000$ extra. and It can not be taken off. He finance guy also never told me the total number would be 1000 higher than the number manager gave me. Since I finaced the car, he only went over the monthly payment number with me. They really should tell the customer that we have the option to not install the anti theift. I feel like has was cheated. And later I talk to the manger and she said that was the way they do it always. That's just wrong. So if you buy a car there, make sure you are aware of the 1000 anti theift

Typical car dealership. Not as neat or high-end as some in the area. Pleanty of cars to choose from.

I didn't have an appointment, and Honda Stevens Creek provided me with a fast service, my car was repaired within two hours.

We were looking for a White 2020 Honda Pilot. Spoke with Daniel the sales manager to confirm availability and price over text messages. They matched the price from other dealers in the surrounding SF bay area (other dealers did not either have a good price or the trim/color we wanted). We stopped by 5/20/2020 to purchase the Pilot without hassle. Daniel and Sam were so professional during the entire time when we were there. Over all, it was a good experience. I would recommend Stevens Creek Honda to friends and family.

Great service from Abdel, happy to choose to buy from there.

Refused to talk to me i was wearing a mask and standing for 10 min then i just gave up

I bought a 2017 CRV Ex-L, its a great car don't get me wrong but the only thing I am very disappointed is the MPG. Its not the same or near from what the advertisement is posted. Im getting average 21.5 miles per gallon but Honda claims 29 or 30 on average. Everything else, I am pleased with the car. And everytime I think about mpg, it pisses me off. So 3 stars should be well enough for them.

Good Customer Service, Always Looking Out For There Customers!!

Our sales person was really helpful and kind. Didn't feel pressure at all. Really good customer service all around

Steven helped me @ the service center. after getting oil change my car runs so much better ! I always bring my car in to honda when needed !!

I had a wonderful experience at this dealership, Amine helped me tremendously in finding the exact car I wanted for the perfect price. He is efficient and patient, and pay so much attention to little details. This is my first time buying a new car at a dealership, he made the experience so pleasant that I could not believe all the car shopping horror stories other people have discussed with me are so not true.

Summer and Ricardo are great. I would take my Honda Pilot to them any day of the week for service!! Wonderful 5 Stars experience!

Great service advisor "CD" Cuong Dang. Greeted me promptly, and totally explained what service was going to be done on my car. Gave me an approximate time when completed, and was very friendly. Would Highly recommend him. Go see him.

I towed my car on a Tuesday morning because it didn't start. The service adviser told me they are busy it should go through diagnose procedure which can cost me $160. Also, he said it may take up to 3-4 hours, so it is better if they give me a ride back tow work and he will call me when it is done. I waited there for half an hour for the shuttle, but I figure out that there is no prick up service. Thus, I had to come back.The service adviser told me that he didn't start because he thought I went home! They only check the battery as the first thing which come to any body's mind and replaced it. The whole procedure took about 4 hours! The only reason that i went there is because I thought I could use my warranty but I couldn't. In general, this center is very over-prices and crowded and I won't go there anymore.

Service team members take care of you very quickly and give you heads up on the estimated time required to complete the work

Amazing experience here. Phil Ha is extremely patient and professional and helped me at every step.

Everything is so slow.

But given the current covid environment, I can't really fault them for it. My service advisor, Johnny Lam, was very apologetic about the delays and gave me a 10% discount. They sanitized the car before and after. Overall good experience. Only if they can do something about the slowness...

I bought a 2018 Honda Pilot and the dealership gave me a fair price for it

Oscar Melendez in the service department is awesome. Thanks again.

Always have a good experience at Stevens Creek Honda. My 8-year old Honda CRV runs like new because of its professional service reps. Also it has great coupon discounts that I receive via email. Just writing to give them a thumbs up!

The Honda service department is well organized, courteous and helful.

Had a hassle free service experience at Honda of Stevens Creek thanks to Steve Munoz who was very helpful & straight forward throughout the process