Stevens Creek Honda Reviews

I got my oil change and rotate tires, Juan Melenlez give me a great services on my Honda Accord, he explain all details, get the paper work done fast and accurate, I was done in less than 2 hrs, get some free hot tea , popcorn and watching football, happy customer,
thank you Juan.

From the moment I arrived, the salesman,Sam, was very professional and courteous. Throughout the whole process of buying my car, they gave the impression they had my best interest in mind. They made it very easy and pleasant. Truly, appreciate their service.

I was so happy with my experience with Tony and Honda. Tony was very helpful in my selection of my Honda Accord. I went in knowing a little bit about Honda s in general and Tony explained all the different models and features of each to help me choose the best one for me. Thank you again Tony for being so patient and wonderful to work with. And thank you Honda for my amazing car! This years Honda s are a game changer and I love how sleek all models of cars look and the amazing new features like appleCar play.

I like to do my maintenance at Steven Creek Honda because the staff are knowledgeable and courtesy. I'm satisfied with their service.

Their team are very professional and helpful. The Sales team are very good listener, supportive and not pushy. This is very important!

Ray s a great salesperson. Very cordial and informative. We knew which model car we wanted and he showed us our choice and explained the options very clearly. We had been shopping and had spoken to many car salesperson. We felt Ray listened to our needs and gave us the confidence we can trust and work with him. Ask for Ray when you visit Stevens Creek Honda!

Took my civic here three times. Told to come back to talk to body guy three times for warranty/trim issue. Went to Hopkins, part was ordered and fixed the next day.

Service Advisor, Adrian Cruz is very friendly and helpful .

I was very happy to be able to do a walk-in on the weekend before Thanksgiving. It took some time, of course, but the service was performed within the predicted time frame. The waiting room is nice, too!

I had one of the Best experiences at this location, everyone was really helpful and courteous, the sales representative is awesome, he goes over and beyond for you, answeres every question with so much confidence and knowledge, he is not pushy at all, which I really appreciated , that makes a big difference when you are making such a big purchase like buying a car, his name is Faycal Belhocine, excellent customer service, I would give him 10 stars instead of 5 if I could.
GOOD JOB PEOPLE!!!!

Our experience with Honda was always helpful and friendly. We would highly recommend buying a car at this dealership.

Im trying to get a replacement key for my girlfriends car. After letting the parts department ring for about 4 minutes a ladies voice comes on the phone and says "Hi". No introduction to let me know if this is the parts department, or Stevens Creek Honda, or even her name. But I explain my request, at which point she says she will connect me to the parts department. So I wait another 4 minutes of ringing and once again her voice comes on the phone and she tells me she will try again to connect me. This time the phone rings for about 5 minutes before the call is disconnected. So I call back, another 4 minutes of ringing, and then there is a moment of what sounds like hold music, a click, and then someones voice mail answers in spanish. So after almost 20 minutes of listening to the phone ring I still have no help, and im rather irritated. This is not acceptable.

Honda of Stevens Creek is one of the best dealerships in San Jose. Especially Ali Fereidoon helps a lot with good information and suggestions. I recommend this dealership to others to buy new cars.

I was welcomed as I entered the service lane with enthusiasm and a willingness to hear the reason for needing service.

Got my 2016 CR-V EX-L on New Year 1st-2017. Jimmy Sale man is Best. We loved that guy, Explained things clearly and help me get this car quickly. Even his wife birthday on that day, and He is still with us until Honda closed door. and Rainy out side, Jimmy still show me all the features of New Ha !!! and make sure I am drive home Happy. What the Service? Love it. Can NOT give 6 stars. But this is a true story. Very honest and Good attitude. You guys must see him.
You can speak Vietnamese directly to Jimmy. He will make sure you happy drive a new car home. The rest is ONLY money, No Problem....Thank you very much Anh Jimmy.
Happy New Year to you and your Family
We wish you good health and keep doing good work for others.
You best in my experience....YES sir
Danish and Helen

Great service. I was helped quickly by Glen when I arrived for my appointment. They made sure my car was updated with the maintenance. It was actually done very fast! Normally I would wait about 3 hours to get an oil change done.. This location is good and will be back again.

Absolutely the best service I've had at any Honda Official Service Center anywhere in California.

Many kudos to Service Manager Rick, who while obviously very busy and being pulled in all directions during my morning drop off, kept a positive can-do attitude. He went the extra mile to take care of an unexpected glitch that popped up in the service for my vehicle.
A special thanks also to the service person in charge of my case... Johnny Lam. His positive and happy demeanor made interactions pleasant. But beyond that, he made sure to take care of every detail of my situation.
Being near 70, both my husband and I have had many opportunities over the years to interact with various service departments. This one was top-notch.

Best price, very welcoming, and all-around satisfied with the leasing experience!

The staff at Stevens creek Honda is definitely top notch. Pressure free experience! Plus I am extremely happy with my beautiful new vehicle. Thank you to all individuals involved in my car buying experience!

Raul was our service dude and his communication to me was excellent. He called when the part was ready to set an appt. and called again when he did not hear back from me. I appreciate the follow up very much. During our service time he made sure we knew how long it would take and offered us a ride with the shuttle to get home. Excellent customer service!

I went to Honda of SC looking to buy a used Honda and was greeted by Sami. He took me to the car I was looking for and to my surprise it was a manual transmission (my mistake). Sami presented the opportunity to possibly buy or lease a new car and said he would do the best he could to make sure I would get what I was looking for before I left. He stayed with me the entire time of the process (even after they closed) and showed me how to use all of the features in my new 2014 Accord and got me a very reasonable price. I am beyond grateful that he was able to pull through for me. I will definitely recommend all of my friends and family to go to this dealership and request only his services. I never thought I would be able to get a brand new car and with his help he made it happen. I'm in love with my new car ? Thank you sooo much Sami!

Good, fast and efficient...very impressed with the level of service provided by the service consultant and the Honda of Stevens Creel service team!

The servicing goes by appointments and the associates help you so gather all the information for the car service needed. Car service went as per promised time and you have breakfast items in the morning and also Enterprise drop available.

Always good service and very thorough. I don't feel pressure to do everything that is needed but help me with things that are necessary. I try to keep up with all necessary maintenance and my car still keeps going. It's great.

Will has been a great help throughout the process of purchasing our vehicle. Ask for Will when buying a vehicle from there.

Excellent customer service. Felt like I could trust them.

During the month of July, 2013 I purchased a used 2010 Honda Accord as a result feel I got defrauded by Honda of Steven Creek and staff.
On or about July, 2013, I went in and spoke with car salesman Mike Djahara. and I test drove a used 2010 Honda Accord. The car looked fine and felt fine, and I specifically asked Mike if this car had been in an accident and he said "NO".
My cosigner and I proceeded to sign all documents. About two weeks after I went to get my windows tinted the tint shop informed me that one of my doors wobbled to much and that I should have it checked out.
I took it to Honda Steven Creek recommended body shop AW Collision of San Jose and after their inspection they informed me that my car had in fact been in a car accident and someone attempted to cover it up making it an unsafe vehicle.
The body shop told me the estimated cost to have this car repair would be $9,137.
I immediately took this issue to Honda Steven Creek and I spoke with Samantha Elrite and I explained my problem to her and I gave her a copy of the repair cost estimate and of course she told me that there was no one there to help me and to go home and she will show her boss my documents.
During a period of 3-4 weeks I spoke with Subhash Chandran General Manager, Moe Atta General Sales Manager, Abraham Finance and Mike Djahara car salesman.
I begged them to please help me out with this unsafe vehicle. I informed them that I feel they took advantage of me by selling me a wrecked and unsafe vehicle and I simply wanted them to give me for what I'm paying for and after numerous of phone calls and three or four visits to Honda of Steven Creek dealership they refused to help me out making all sorts of excuses and disrespecting me and my cosigner. In addition they went as far as to tell me that Honda of Steven Creek had millions of dollars to spend in attorneys in case I wanted to sue them.
As a result I contacted the auto fraud legal center and attorney Hawk and his firm decided to fight for my rights as a consumer and sue this dealership for their wrongdoing.
My case is currently pending in California in the Santa Clara County Superior Court Civil Case Number 1-13-CV-254207, in which Honda of Steven Creek is doing business as Santa Clara Imported Cars, Inc
In addition we just had a mediation hearing on 01/15/2014, in which of course nothing happen at mediation thanks to their refusal.
Overall, I'm an all American guy that is just trying to make it, I have two jobs and I am putting myself through college (Engineering major). I went to a Honda dealership and not to a mom and pop dealership in order to avoid these kinds of problems. Honestly, because it was a Honda dealership I felt I can trust them and get myself a good reliable car. Unfortunately, Honda Steven Creek clearly took advantage of me and even after I took this problem to them they have refused to help me out.
$9,137 is a lot of money for car repairs. I can see why they would like to dump this car on somebody and get it out of their dealership.
Once again a huge corporation is taking advantage of the small people/consumer and tax payer.
I wonder if they have sold other wrecked vehicles without telling the buyer.

Amazing car buying experience at Stevens Creek Honda. Phil Ha is the man, made the whole car buying experience super smooth and quick. He has an exceptional level of professionalism and actually cares for his customers.

Juan was the best. He went out of his way for me and my family and I truly appreciate it.

Friendly greeting, fast service that I don't need spend much time to wait and complete explanation of detail service items.

This was the best service I ever had at a dealership, Rick was awesome . I came in drop off my vehicle and call me on time as promise when vehicle was done. I am definitley coming back.

Someone named Clint helped me and he was very understanding of what I needed for my car and how much I was willing to pay. The only reason I don t give the full 5 stars is because of how expensive everything cost. Other than that I had a generally good experience. I value transparency in customer service and it seemed that Clint was was being honest with me about everything.

Ooooh!! My 10 year old car feels like a new baby now. Got the battery replaced at Honda Stevens Creek and they really made sure the car runs smooth and the battery has no issues. Thanks Richard and team!!

I have been going to Honda of Stevens Creek for all of our family cars, even my 2015 MDX for service because I know they will take good care of me and my cars. Brought my parents there to get their Accord serviced and since it's their first time, the service manager Rick came out to greet them and assured them he's there if they need anything. Gave me comfort to know that my parents also have somewhere to take their car where they can feel comfortable. Very, pleasant, professional atmosphere. Everyone looks like they like their job. Lots of smiles and hellos.
Thank you!!

Rich was very helpful and professional. I was very happy with the process and quality of the service. I will definitely recommend Honda Stevens Creek and I will probably buy my next car from them too!

Prompt, informative. Thank you for the shuttle and beverages!

Everyone was so friendly. We ended up buying 2 cars but walked out completely happy!

Excellent service team! I drive from far away- only want these guys servicing my car. They are professional, reliable, thorough, fast and reasonably priced. I've had great performance from my Honda because of these folks!

Great vehicles, great deals, friendly and courteous sales staff. The sales staff went out of their way to help me find the vehicle of my choice and a convenient payment plan. I would recommend Honda of Stevens Creek to all friends and family. Thumbs UP :)

I had a great experience there. The service adviser, Lunas, was very professional. He checked the vehicle, explained in detail the needs and more over completed servicing within the time he mentioned. He kept me informed about the cost and status. I'd like to continue my car servicing there. Thanks

My experience could not have been better. It was such an excellent service what I received from Mr. Nguyen. He was very professional, attentive to my needs and delivered an excellent service. My Honda Civic warned me about a Maintenance Minder , made my appointment and was taken promptly and efficient. Waiting room was cozy and confortable. Brought my book and didn t even felt the waiting time. When my car was ready Mr. Nguyen was exquisite and very cordial. Thank u Mr. Nguyen.! I will come back for my next excellent experience @ Steven Creek Honda.!!

Came in for my vehicles dead battery and I was able to get in and out of the dealership within an hour of this happening. I appreciate the time and help of the service advisors in taking care of their guests.

My car was called in for an airbag recall and replacement. Bobby Nguyen was prompt, polite, informed and efficient. He reviewed my service needs and supplied me with the a list of the needed services. Altogether his performance was excellent.

They sold me an extended warranty and service plan a year ago which is not even valid on their own system NOW. Still trying to figure out where and how much I can get refund.
Just don't buy their service plan for your own convenience. Though their service advisor was quite nice.

David was a champ! Leased a Honda Civic in less than two hours! Fastest and most efficient dealership experience we've ever had!

very nice cooperative guys, and fast service. Thanks.

I had to return my mother's CR-V and lease a new one for myself. Antonio and Omar made the entire experience easy and pleasant. I drove off with exactly the CR-V I had wanted at a fair price. Very happy with them.

I got Honda Civic 2016. Their service is great and appreciable.

I had a wonderful experience, my sales person and finance person were extremely knowledgeable and made the whole process super easy. Would highly recommend coming here.

Steve, my service person, was a dream come true at Honda of Stevens Creek. He flawlessly guided me through what I thought was a minor electrical problem but was actually a huge problem. Did you know that mice can and will move into your engine compartment and build a nest??? That wasn t even the worst part, they were also dinning on not just some, but most of the electrical wiring under the car. Enough about mice and back to Steve. He walked me through the entire process, and even offered to stay late on Saturday, so I could pick my car up. I wish I could have given him a hug for being so nice.

Thanks Steve

Pathetic. I wanted to see a new Odyssey. So, I wrote my name on the list and waited for my turn to be helped. The guy named 'Ant Lo' came and took me out to show the car, he opened the car door and left and told he will be back without answering any of my questions. He never came back, I went back to customer service area and waited. After 15 minutes I saw him in the customer service area, he looked at me but didn't feel like coming or talking to me. I waited another 10 minutes and left. I am a current Honda customer. It seemed he doesn t want to sell a car to me, I was in gym attire, he probably thought that I am too poor to buy a Honda car.

The service staff are great. 1.5 - 2 HOURS for an oil change is ridiculous! The last 2 times I have come in for oil service (only) and I have been told the wait is 1.5 hours. This has changed in the last year - I used to bring my car with no appointment to the Express Service line and would end up waiting about 30 minutes - this is reasonable. I only have 2 days a week where I don't have to work to get my own "chores" done - having an oil change require 2 HOURS of my personal time, even WITH A SCHEDULED APPOINTMENT, is enraging! You do not value my time and that is extremely disappointing as a repeat customer. (Bought 2 new vehicles here)

Masih and Ramon with both excellent. Very friendly and right to point.

I had a fabulous experience. You will not waste any time if you have an appointment.

These folks are the best! They say what they are going to then do it.

From out of town visiting. Got an oil service. Super efficient service dept from guy at the entrance giving cardboard numbers to the guy coordinating the advisors to each incoming vehicle. Advisor Jeffrey was super great and helpful from check in to service completion to the car delivery process. Cashier was fast and friendly. I was in and out no problems. It is like a choreograph dance routine. Kudos to the service management on down. Well oiled machine. No pun intended. Will come back again for service when in town. Maybe buy a vehicle too. Superb service department.

Overall the experience was very good. They do take a bit of time to get things done though. Best prices on most days.

Got service done today on the broken backup camera mount . Jeff Barat took care of me and I ak very satisfied with their service.

Absolutely loved their customer service..This was my first time for oil change and servicing since I bought my car there and I was debating whether i should go to a different place (closer to my house). I decided to go there anyways, Their one on one service with the customers and friendliness of the staff was really nice. My service rep was Summer and she was very friendly and professional.The wait time of about an hour while your cars been serviced was worth it as they have some really good coffee and snacks. Oh, and while i was waiting my car salesman (Jimmy) who helped me get that car abt 3 months ago recognised me and came to talk to me. Overall, it was a good experience and yes I am not gonna think abt going to any other place next time.

The service was great, I brought in my car for a manufacturer recall issue. From bringing it in to picking it up, it was seamless. I appreciate it. Ryan was great, too!

Outstanding performance. Recent maintenance was managed efficiently with no waiting time and minimum time in the shop. All items were completed satisfactorily. Mike Costa, our service advisor, was extremely helpful at all stages of the process. Definitely both our preferred dealer and service manager of choice.

2nd time we have purchased a car from Honda Steven's creek and both times have been a star experience! My salesman Ernesto was absolutely great. I contacted him mid afternoon and he was extremely fast at getting me prices on the car I was interested in. We came down did a test drive and a short time later we were driving home in a new Honda CR-V. Great price 3 other local Honda dealership could not match or beat the price. Mosi in finance was just as great he got us in and out quickly. If you want a great deal, excellent customer service, and just feeling good about your purchase make Honda of Steven's Creek your dealership i know we will.

The Team at Stevens Creek Honda was Great!! An Pham was my service Advisor he went above and beyond in every way he explained to me all my car service needs.
Stevens Creek Honda is very lucky to have a person like An Pham he was polite and always with a great smile!! Thank You An Pham.

I have never had such a great car buying experience. The sales person Mark and Brian are very customer oriented. We started communication through emails and found their price most competitive. The whole process was very transparent and no pressure. We felt very comfortable and drove all the way from East Bay to them. Magically our old car died just one mile from them. Mark came and has our car towed. We really appreciate his help. All employees involved in our purchase were very friendly and professional. In summary, this place has the best customer service and the best price across Bay Area.

Great customer service. Ali was super helpful. overall we felt comfortable and they made returning our lease and getting a new vehicle a seamless process.

Great drop off experience. We had an appointment scheduled and told we would be called for pick up. We called several hours later and it was not ready. In total it took almost 4 hours for service. Windshield wiper fluid was not refilled and was totally empty. I had emailed the contact person who has been very helpful in resolving. Stevens Creek Honda is a popular and busy business for a reason. I will make sure to schedule my service for weekdays in the future. I love my Honda. I am pleased and happy!

Honda of Stevens Creek have awesome people. All the dealers have similar cars to offer their customers, but what differentiates you guys is your personal touch to your business. Asad for example has been a thorough professional but at the same time a wonderful person. He is patient, honest, understands your requirement and helps you with your choice. I am very satisfied with your service and will recommend others to you guys! Kudos!

I had an amazing experience buying a new Honda CRV. I was assisted by Faycal Belhocine as my manager, he is a great professional and expert, who helped us with the right car customisation, provided test-drive, arranged all paperwork and assisted with car insurance. I strongly recommend Faycal and Honda of Stevens Creek as a Honda dealer in Silicon Valley area. Cheers, Stepan.

We are so satisfied with our last lease with Honda of Stevens Creek!

Recently I had brought my car in for some maintenance/repairs and had a really good experience. Long was very friendly and quick to respond to phone calls and text messages. He didn't try to get me to do any unneccessary repairs or maintenances, but was honest about what I needed to get done right then. I really appreciated all the effort he took in keeping me updated about my car and everything. Will definitely be coming back to this dealership for future services!
Thanks Long!

It was pleasant experience with the Honda service center. Excellent customer service.

When I dropped off my vehicle for the 2nd time since no one asked for my payment of parts when scheduled initial appt. Took 3 people to figure out I was there for drop off and was to get a rental for the inconvenience of not doing initial appointment. I will not be using this Honda franchise again.

I thought I was dropping off my car quickly for an appointment the next day. A man came out with a device and started taking information and talking. I answered questions and became distracted when my ride was getting mad at waiting. I expressed this to the agent but he continued. I expressed again that i had to go. He tells me the service is going to be $471.00. I thought the service was covered in my warrenty for the seatbelt light. He said it was. And told me to sign. I assumed incorrectly that it would of cost that much had it not been warnty. The next day when called about pick up I was told it was $471. Again i said I thought it was covered and was he saying I had to pay that much to get my car? He told me I did. That I had signed for 30,000 mile service. I was so upset. That was my rent money. The next day my tire light came back on. I had asked them to check that light but was told I can reset it myself. I went and had all my tires checked eleswhere and can't find any issues and the light stays on again. I guess they didn t check it. Frustrating

Ernesto is truly the easiest to work with throughout the simple process. These folks here at Stevens Creek Honda really understand the meaning of customer service and go way beyond ! We are extremely HAPPY with the Honda Accord Touring model ! Thank you all so much!
Danny Andrade and Margo Garcia.

Always crowded every time I visit the dealer's service garage. Customer experience heavily depends on those so-called service advisor, but their quality various a lot.

The agent that helped me was very patient in answering all my questions and trying to help me as the best he can. It is such a busy dealer shop and there are customers all around. But I still feel that I am served pretty well, except some short wait. Good experience overall!

Awesome service. Friendly staffs, Especially Carlos. Thanks Carlos for the great experience.

Took my Civic to get serviced. Everything went well until I came to pick it up. I walked into the front door and asked the first person I see about how/where I could pick my car up from, as well as the name of the rep that contacted me. I was given some unclear instructions, along of the lines of: 'service rep *something* cashier *points to the back*'. So I walk to the back of the service area to the first desk I see. I ask the people behind it about the service rep, and they told me that he'd come out to the waiting area. So I went back to the front, sat down, and waited. The rep comes up to the original guy I talked to, sees me, completely ignores me, then walks out to talk to some new customers. I wait patiently for 10 minutes. The guy who I first talked to looks up and sees me, then asks: 'can I help you'? (really though...) I tell him I'm waiting for the rep, because at this point, i see my car, but I have no idea where I can get the keys, an update about the service, etc... 5-10 mins later, the rep finally walks back and the guy behind the desk tells him I'm waiting. He says: 'oh sorry, didn't realize you were waiting', walks me back to the cashier, and finally finish my stuff up and get the car. After a $280 service and $120 alignment, they didn't even have the decency to give it a quick wash.

Easy drop off and pickup. Will be bringing my care back.

All guys here were very quick, kindly and attentive.

Sam was excellent but the car was not there at the time promised and I had to come back the next day.