Stevens Creek Honda Reviews

I did not have an appointment, still was serviced pretty quickly.

My service advisor was Great! Excellent customer service!!

From the initial contact via internet my experience with this dealership was exceptional. The entire team was professional, knowledgeable and courteous throughout the entire process ie internet contact through signing final documents. Furthermore I appreciated the transparency and honesty of all those that we interacted with, everyone couldn't have been more accommodating. I will single out some key players, Phil Ha, Khoorosh Shahidzadeh, and Sid Azizi--all excellent. Thanks for a great experience at a great price!!!

The only reason I'm giving HoSC 4 stars is customer service inconsistency. Used them for all regular maintenance service, except once at Andersen's in Palo Alto. A good shop should be like a good doctor, they should know your history. Always setup appointments online. If I leave notes requiring call back prior to appointment, I expect a call back. They don't call back. I've shown up for a scheduled appointment only to be told they're backed up and my appointment's delayed. My most recent experience was the best. Jeff got it all right: had all my info correct, deleted unnecessary services I had mistakenly setup online, was courteous, completed the service on time and returned replaced parts to me. I will definitely request Jeff on my next visit.

Set a wonderful experience at Stephens Creek Honda.Thank you Doshi!

I went in for an oil and filter change. Rosalie Tran was extremely helpful and patient with all the questions I had.

Great customer service. Speedy tune up. Friendly staff. Over all great experience with the Stevens creek Honda services department.

Steven was excellent, very attentive to my questions and for the first time at a dealership, I didn't feel pressured as to getting overly charged. He helped me be more knowledgeable of my filters and even checked transmission fluids in front of me. Will be requesting my next service to be with him again.

Easy interview to begin recall service. Then car ready message came much earlier than I expected. Good job!

Can't say enough good things about Perla and how easy she is to work with. No smoke and mirrors and what you see is what you get. This is the second car I've bought from Honda and with the same person. I was ridiculously specific in what I was looking for and she found me EXACTLY what I wanted. I would say thanks to her for all her patience and energy.

Hassell free service. No issues. Seems a less curious than previous occasions.

Honda of Stevens Creek was terrific! Our salesman, Koorosh was very accommodating, knowledgeable, patience and easy to deal with. He took plenty of time with us, never felt rushed or pressured by him. Once car purchase was finalized, he took extra car to be sure everything about the car was in perfect order and ready for my daughter to drive. He gave us the ins and outs of the car before we drove away and then followed up with us the next day to see how things were going. I highly recommend Koorosh and Honda of Stevens Creek!

I had a B12 maintenance notice on my dashboard so I scheduled an appointment to the Stevens Creek dealership. Fortunately, Glen Lunas who was my service advisor was able to answer all my questions and made the experience much pleasant. He thrives on customer service excellence and I appreciate everything he did.

I always service my two Hondas with Bobby Chuong Nguyen. He is very knowledgeable and guided me in taking correct maint. steps for both of my Hondas. Keep it up.

Excellent staff. Very accurate about the services they will be providing. They call and check before doing things that cost you more.

I recently moved to the Bay area, and wanted to buy a Honda, and came to this dealership. I have had a fantastic experience interacting with Sam Hussein and Masih Zamir. I would highly recommend anyone wanting to get a Honda car in the Bay area to come to this dealership and work with them!

Waited forever to be helped
Person knew very little about inventory
Sales and fincamce intentionally attempted to deceive during pricing and contract discussion.
Borders on illegal and will get appropriate attention

This was an awful experience. Since I have bought this Honda Odyssey last year in March it has been non-stop problems. Saturday I paid $1,100 toto the axleson my Odyssey which the shaking was on the due bill when I first bought the car. There has been problem after problem with this vehicle. Being the first vehicle I have ever bought I am over bundlie disappointed with Honda Stevens Creek. And still the shaking in the car is not all the way gone. I have taken it to so many different shops for the same problem. Shelli Branch

Everyone at this dealership was incredibly friendly and professional. Asad was very knowledgeable about the civic and gave me many options. Chad was extremely hospitable and convince me that the hatchback would be a good Circlevill Chad was extremely hospitable and convince me that the hatchback would be a grest surfmibile with all the cargo space. Mariana was very efficient, professional and helpful with the financing. Not to mention Jim, who is always making sure that everyone is taken care of. Top notch leadership!

Very helpful staff, good coffee machine in the waiting area

Mr. Ray Saddieh had me in and out within an hour and he did exactly what was advertised. I appreciate the honesty and the swift turn around time

Always outstanding service- friendly and honest. My next car will be a Honda just so that I can keep the exceptional service.

I recently bought a Honda Insight, the process was smooth and well handled. Although they installed KARR Security on my car without asking me. Later I found out that I was overpriced on that. The car was great except, it had a fuel lid opening warning always on. I asked the service to check that on the next, they told me its was fixed, but was not fixed. Please work on it to make your service better.

As a repeat customer, I always enjoy the car salesman Phil Ha s excellent customer service. He s knowledgeable, patient, and experienced, he never push you to do anything wrong decisions but politely give you all the information based on your requirements. I got my best solution as before and I ll share it with my friends. Phil Ha is the best at Honda Stevens Creek !

Service advisor takes time to explain all necessary planned service.

I shopped around to several dealerships, including other Honda's, but Honda of Steven's Creek was by far the most friendly, least pressuring, and willing to work with me on my personal situation. I asked a ton of questions throughout the process and they were patient with me and willing to answer every single one. Thanks Ramon for helping me get into my new car and Leroy for giving me a great deal!

I had a really nice experience with Honda Service. The service agent who helped me was Eber and he was extremely helpful.

I've receive a service from Chanell. She is very exerienced and supernice agent in Honda of Stevens Creek. The waiting time was extremely short.

Steven who fixed my car was really great! He finished it two hours. Great customer service! Thanks Steven!

This time I like it because the waiting time is short than last couple times I go there where my car is number 3 in line which I at the place. Only one thing is my car service number before other two cars where I have to wait for third service person to come out where other two service persons come out and knows my car service number before other two cars they are check in. But Summer P. She is good she get my car check in within 5 minutes and it was rains that day to. So I give her KUDO for that.

-----Just check in Aug 2017 on the my car is great at first he not to much on it where have to I mention what I need for the car too. I not sure if Honda keep the history or comment what need to check next or haven't done with recommend to alert the tech when he/she look at the car profile history or not. If they don't I think they should have that function in there so tech can know and talk to customer about it. But that on Honda company policy not the tech. But as for a tech, he do a really great job and I do let him know I do need my car around 5PM same day which I do get may car back around 5PM that same day too for the check up 100k mile. Kudo for him

--It was great; it just a little bit slow. It was my first time I schedule two cars to come in for service on the same day. Both service techs are great; they provide me all the information about my cars. My car has been serviced here over the last ten years.

Had to get my front left axle seal replaced. The first employee, Long, was very helpful and nice and didn't try to game me. The second employee, I forgot his name, but he wore a baseball hat, was also pretty good and helpful. Long was at lunch so the 2nd man helped me; but he was not as knowledgeable about my car and the work that was done to it since Long was gone.

Assad was extremely helpful. This is the second car we bought from him. He helped us through the process and gave us a good deal. If you want a car and a good deal, with no hassle, go to Steven creek and ask for Assad.

Great customer service, great price, Phil was very helpful and informative about the vehicle we were looking to purchase . He went over all the safety feature and everything to know about the infotainment system. A good man at a great dealership that give your the best deal hassle free.

My service advisor Steven was so friendly, fast and efficient. I was very pleased with the service on my car and will definitely be coming back.

Johnny is very helpful. It's my first visit, and he politely asked for the VIN and intended service. When I was typing in my information, he made use of the time checking the engine bay carefully, and pointed out the corrosion on battery terminals. He also gave an accurate time estimation so that I could arrange my time accordingly. Diligent and dedicated young man with great service.

I was assisted by professional, and service and customer service was great

The service representatives were thorough and professional. Great experience!

Excellent from start to finish. Drop my car off....completing answers to minor questions!!! My 7 yr old daughter and I chose to leave the lot...we didn t check out the facilities....although we already knew they weren t close to Scott Clark Honda on the 74 in North Carolina....(learn from them!!!!!!!).....children s room, bakery....endless TVs!!!! Come on guys....waiting for a service isn t great and walking down the highway to Subway or McDonalds isn t safe or ideal either!!!! Don t wait for your competitors to up their game!!! We love Honda!!! Glen is going to Charlotte on vacation!!! Pay him to check out Scott Clark Honda the 74!!! Then get back to me!!! In the meantime!!! Good job guys....wanna sell more....????

Contrary to all that you hear about car dealerships, I had the most amazing experience at Honda of Stevens Creek. Prior to visiting them I had been to two other local dealerships in San Jose area who didn't seem to understand that I was in the market for a Honda Civic and I was ready to make a deal immediately provided I was given a no haggle price immediately. They failed so I went to Honda of Stevens Creek.

I met Phil Ma who took me out for a test drive in the 2016 Civic and was quite knowledgeable about cars. After that ride I was pretty confident about getting the Civic but I was still anxious about the price due to a limited budget that I allocated for it. I mentioned to Phil I hated haggling so he must give me a great price right away or else I am walking out. He asked him manager Chadd to give me a price instead and I was pleasantly shocked and taken by surprise when he gave me a price far below the TrueCar price or Edmund's price. They call it the Sonic price at this dealership and it was a price that was hard to beat. It was way below the average and certainly below than what other dealerships had quoted. I immediately agreed to buy the car and I also got a great finance rate from Honda.

I definitely would recommend this dealership to buy your next Honda from and if you can then approach Phil Ma directly and he will make your car buying experience very pleasant.

I called before showing up for an oil change, the guy outside said he couldn't take me, I said "I just called the office and the girl who I spoke to whose name was Molly said I could come in because I didn't need an appointment. " After some debate they took my car in. When I got it back it wasn't the greatest and it cost me like $80+ to have a regular oil change on my fit. And my car is now shaking a little as it idles at stops. It's a 2016 and should not be doing this. Who knows what these guys do to the cars. Previous to this oil change the very first one I had I was told if I gave them a 100% good review they would send me a coupon for a free oil change. Well I never got that and now i'm out another $80 AND my car is shaky.

My most recent experience was a pleasant one. Mike was very friendly and honest. He was very accommodating to my need. I truly appreciate his efforts in ensuring I had a great experience.

Negotiated a price over emails and put everything down written before I go there to purchase a new Odyssey. Then the sales representative simply saying he made mistake on the price. what a trick and joke !

I was helped by a very friendly salesperson Abdel Terfai who helped me buy my car at a very low price compared to other Honda dealers. It's was a very fun experience.

Overall great job!!
My car was taken perfect car of by the advisor!
Thanks

I bought a new car today thanks to Ramon and the finance department. I will recommend Stevens Creek Honda to everyone I know.

Hi I am Denver vista ,I visited this dealer last month,It is really very cool place to buy a new honda car ,they have a much variety of Honda cars,I book a new Honda car for me .I also did all the formalities of finance,Mr. Leroy help me during this session to make all the formalities or paper work.I really recommended this dealer.

My experience was positive and pleasant. All my questions were answered and the staff was very responsive.

EDIT:
I wanted to update my review since Honda reached out to me to resolve this issue. They were able to help by replacing my Bluetooth transmitter that went missing after my safety recall appointment with Honda. Thank you!

PREVIOUS:

1 star
I recently visited my local Honda Stevens Creek Service Department for a safety recall on my passenger side airbag. When picking up my car after the repair, I noticed that I was missing my phone holder, which was attached to my inside window. I immediately sent a message and a photo to the service advisor that had been helping me. After some back and forth over the next few days, his manager approved ordering me a new phone holder.

A few days later, when I went to use my Bluetooth transmitter, I realized that it was also missing. Again, I immediately messaged my service advisor to let him know. He said that he could not approve sending me a new transmitter and directed me to the service manager. Over the span of that first week, I left the manager three voicemails as she never called me back. Finally, after multiple phone calls on my end, I received a call back three weeks later.

The manager informed me that she is not able to replace my Bluetooth transmitter because there are signs posted outside of the dealership asking customers to remove valuables from their car prior to their appointments. I told her that I did not believe the items fixed inside my car would be removed from my vehicle since the only people having access to it were the dealership employees. She insisted that she could not replace the item.

I am surprised that fixed items in my car would disappear during a routine safety recall, and that all that can be said about the incident is that I should not have left valuables in my car. Items that are physically attached to my windshield or plugged into my car should not require removal before my appointment with the Honda dealership - what I assumed to be a trustworthy brand. While both are only $20 items, I am incredibly disappointed that not only one item disappeared, but two. I am a responsible young woman, working for a living, and trying to be a good person in general. While the manager made a point of saying that she did not think I lied about the incident, she decided not to replace the item - although an admission of guilt took place when the first item was replaced.

While I appreciate that Honda is looking out for my safety by replacing my airbag, at this point, I will not recommend the Honda Stevens Creek Service Department to anyone needing to have their cars repaired. I chose this location because of their excellent rating and wish I could give a 5-star rating as many have. I hope to be changing my review from a 1-star to a 5-star when this is handled appropriately.

Good service. Quicker than their estimates usually. Really busy on Saturdays so I recommend getting an appointment.

I purchased my 2016 Honda Odyssey two weeks ago at Honda of Stevens Creek. David Nyam is very friendly, courteous and customer oriented.

We had an excellent experience for the maintenance service with Steve's assistance.

The Service Appointment with Honda was very nice . The vehicle was thoroughly checked and the information shared by the adviser was really nice.

Avoid the service center. "Receptionist" had a serious temper tantrum when asked to perform routine diagnostics. Very, very rude. We have been going here for 5+ years and this is how we are repaid. Go to the other honda dealerships in the area. Much better quality and service.

Purchased a Honda Odyssey and was very pleased with the buying experience. David Nuam was knowledgable, personable, very helpful and accommodating.

Honda of stevens creek is a great place to purchase your car they have really great prices good customer service thanks to a gentleman name qadeer and mr siddique it was possible simple and fast i really recommend going to this dealership.

Given the upcoming 'shelter in place' I need to get my 1st scheduled service immediately. Our service advisor Johnny Lam was kind enough to accommodate us late in the afternoon, got it promptly done in an hour and kept the vehicle ready for pickup. Thank you Johnny.

By far the best experience at a dealership, if you are in the market for a used or brand new car STOP BY and see MIKE!

The guy didn't even want to talk to me before running the credit check.

They were courteous and prompt. Did whatever I asked. Suggested some needed service but didn't pushed to get those done. Overall a positive experience

Awesome, get in touch get in drive car home like in and out burger

The process of getting my Accord B1 reminder service was trouble free. Dropped off the car, and ready for pick up in 90 mins.

The paper has a list of thing what they have done, and recommended me to balance/re-align the wheels if I haven't recently done so. I specifically want to add some coolant, and informed the adviser and he acknowledged that. Got my car back and the level of coolant is still a same, slightly below the "min" line.

The paper showed that all my tires are adjusted to manufacture recommended tire pressure, written on paper checked "33psi," which matched the manufacture recommend pressure.. And when I checked it using a digital and a mechanical pressure gauge, all wheel read about 40psi when the car was parked in the shade for the whole day. About 65 Degree.. So, my question is, what has the mechanics done to my car?

What I like most on each visit, is there are no sales tactics and just quality service. Every advisor I dealt with was very transparent on the service needs of my car and communicated any potential services that I will want to get done in the future. I work in Customer Service myself and know what top notch service looks and feels like when I come across it. Thank you for taking such good care of my vehicle and providing me with the best service possible. This dealership is a 10 in my book!

It was pleasure working with Mr Ray. He helped in the entire process from selecting the car, pricing , the paper work and getting good deal. All through out he had loads of patience and smile on his face.

Thank you Mr Ray for helping us. I would be happy to recommend your name if anytime you require.

I will not go back there for service. I had paid to have my transmission fluid changed. I had to wait 3 hours for the service to be completed, even though I had an appointment. The next time I got an oil change at another service center, they informed me that the transmission fluid had not been changed. I took my Honda back to the dealership, and they made me wait another 3 hours while they changed the transmission fluid. I'm still not sure if it's been changed.

Efficient, polite, calls returned promptly, provided service as specified when dropping off the car.

I recently brought my Honda in for its first maintenance appointment and had an excellent experience. Steven Munoz was our service advisor, and he was great -- friendly, communicative, and professional. Every time I have interacted with this dealership they've given fantastic customer service and treatment.

I have purchased two vehicle's from Steven Creek Honda and I have had great experiences both in Sales and in Service. Chadd in Sales didn't mess around and took great care of pricing. Rick and Summer along with team in service are honest and considerate.

I would recommend Stevens Creek Honda to all of my friends and family.

Helpful sales persons. Not much negotiation encouraged here. They appeared to be frank.

Had a good experience. Got my ac compressor replaced and warranty covered 90% of the expense. Thank you Honda!

I had a great experience dealing with Carolina and Phillip. They helped me in making the correct choice. I would recommend them to anyone.

Went for car's mantainance service. My car was not mine according to their electronic records and they were unable to find my service appointment. While waiting for the car's repair, they offer a drop off service to your home/office without option of a later pick up. What's the point of providing this service then?

Been going here for years now. Always great service. Recently, Long took a look at my wife's car and helped me avoid almost 2K in unnecessary parts/labor. And gave me a 20% discount on my final bill.

Friendly staff. Quick service. This time around queue was also less.

Our service consultant, Steven Munoz took great care of my car. His prior experience fixing cars was very helpful when discussing my concerns. He was very attentive and responsive. Thank you Steven and Honda of Stevens Creek, I'll be back for my next service!

Left car with infrequent main dash issue to be diagnosed and fixed. Called in the end of first day that they need more time as they found new errors. Called in the end of the day that they didn't find any problems using their phone with dash and that I have 1.5h to get the car till the end of the day.
What I can say thank you for 2 days of uber and for not fixing anything.

My issue was resolved by a manager.

Recently purchased my honda CR-V exl 2020 from this place.

The dealership have wide range of cars availability and the competitive rates compared to the other dealer.

I worked specially with Thomas. He was really helpful and had a great knowledge about what he was selling to us. We took 7 days to finalise the car but he was constantly in touch and following up and answering our lots of questions.

Great guy and a good salesman. He is a gem and asset for the dealership.

Overall it was a good experience with honda

Service Rep was very understanding and friendly. Will deff come again.

I got best Service and Support from Mr.Steven from Honda Stevens Creek, Steven explaining the report and helping me to understand difference between A1 and B1 service ..! Thanks Steven and Thanks Honda Stevens Creek.

I give Honda of Steven's Creek 5 stars. I made an appointment for an oil change and tire rotation. The staff was professional and took care of me quickly. The process was efficient. The waiting room had a TV that was playing the news, it also had donuts for breakfast, and a nice coffee machine.

The service advisors and the time to service exceeds expectations. But they re expensive, same battery costs at least $45 less at costco. Also the tpms sensor that they quoted me is 50% expensive before adding the service costs. Tires were also super expensive compared to outside where they are $150-$200 cheaper for a set of 4.

Great service. Fast and friendly! Definitely my go to spot to take my Honda for service.

Great people & Chadd sale Manager is a leader of that greatness
Thank you Chadd for making my Lease experience smooth

Naresh Doshi provided a thorough service with little to no hassle. He was very receptive and extremely friendly. He made sure I was aware not only of every feature regarding the vehicle, but also about some of the things you may not consider about the whole process. Always transparent and cordial. Phillip also presented a friendly service, going over some of the paper work and suggesting and explaining the available options effectively. I definitely recommend working with both and the dealership overall.

What I like about Honda Customer Service?
Whenever I need a service for our cars, I check my email and always find a coupon :)
Thanks to Stevens Creek (San Jose, CA) Honda: great service!!!

My fiance and I both leased a Honda Clarity Plug In Hybrid from Honda of Stevens Creek yesterday and had a great experience. I appreciated how straight forward and honest the salesman, manager, and finance manager all were. They gave us the best price upfront, let us walk away to shop around, kept their promises, were fast with paperwork, and cut the fat with all of the "extra add ons", making it clear which were a waste and which were recommended. We especially loved our salesman, David Nyam.

My service adviser Oscar made sure my car work gets completed on line and answer all questions I had.

Service was prompt and good. but still waiting (week now) for a callback from my service tech on a question.

I recently bought my 2016 Honda CR-V from Stevens Creek Honda. Not only is the car amazing but Zameer Nabi assisted me along the way. He s professional and guided me to the best vehicle on the lot. With my past credit history , I thought I was not going to be able to finance a vehicle but Zameer was never discouraging and gave me hope that Honda will work with me. Now my family and I love our vehicle. Thank You Zameer! Everyone go and see Zameer today

Glen the service man he was so nice took me right a way made sure I was a happy customer
I will tell everybody I know that has a Honda to see him