Randall Singh

Review of Star Chrysler

Would give zero stars if possible. They are the ni...

Would give zero stars if possible. They are the nicest people prior to purchasing a car. Once you purchase a car from this dealership, it is impossible to speak to someone who doesn't sound miserable and like they are getting ready to jump over the edge. It is impossible to speak to someone who knows what they are talking about, or even cares to do a little bit of ground work to get an answer to a question. I called in and spoke to one person, and they said I can take my car in to be serviced free of charge as the car is still under warranty. My wife spoke to someone else and that person said the car is not covered under warranty anymore. This is the first review I am leaving ever, but they have pushed and pushed, and now enough is enough. I have had several terrible experiences with this dealership and it is impossible to get into contact with management. I purchased a 2017 Maxima from this dealership that was advertised as a Platinum, but in fact, isn't even an S model. When I first went to see my car, I checked, and the SD card was in the car (the SD card is used for navigation, saving settings in the car, etc.), and when I left the dealership, the SD card was gone. When I called to find out about the SD card, I was told that the manager of the Sales Dept will call me back. Never heard from him. Called back several times, and it was either the Sales Manager will call me back or he wasn't in. Sent several emails, but no response. I even went in a few times and was told that the Sales Manager was not in. I let that issue go. I try to find out what is actually covered under the bumper to bumper coverage, and yet again, no response from anyone. I have called several times, but no one knows anything. I was also told the same thing, the Sales Manager is not in or he will call me back. I let that issue go. I am not trying to get my car service, and it seems no one knows what that means or entails. One person says the car is covered under warranty and I can take the car in for servicing free of charge, while another person says the warranty is expired and I will have to pay. I do not know what to do anymore under than going to the dealership and storming into the Sales Manager's office to get a straight answer and some decent help. With all of that said, please avoid this dealership at all costs as they are all thieves. They have welcoming faces when you want to buy a car, but they are wolves in sheep clothing