St. Louis Airport Marriott Review

The staff had poor communication with each other. I was supposed to check in at 3pm but my room wasn't ready. I was told that someone will come get me from the pool area or I would get a call saying that it was ready, but that NEVER HAPPENED. Four hours go by, I go to the front desk myself and they said it was ready. So I asked why wasn't I informed like I was told I would be, they didn't have answer. My kids and I were hungry and tired from driving. I was very upset we couldn't get in a room until 7:30pm. My hotel key wouldn't work going in and out of the parking lot. Every time I leave or return I had to go to the front desk first. I called room service for extra blankets and they brought them up but the guy that delivered them basically threw them in my husband's face very rude-like. The only person that was very professional was the hostess in the restaurant named Dion. Very polite and respectful. So sweet. She was the only highlight of the hotel. I would never come back to visit this hotel. I would suggest to take your money and business elsewhere like the Drury Inn by the airport, I don't know what I was thinking, I should have went there myself. I booked a room four days in advance online but the room I booked wasn't available, they didn't have any record showing that I did. But I had screenshot the evidence of the email in my phone and they didn't even want to see it...this hotel is just bad for business.

Great place to stay. Kid friendly, love the rooms and enjoyed the pool area. Very nice hotel.

One of the best Marriott s I ve been to. I missed my flight and ended up here, It made missing my flight not so bad. The concierge food was amazing, the hotel is beautifully decorated. Great location and amenities.

Very nice rooms, staff was on point, and the pool area was fantastic. Breakfast was a little high with limited items on the buffett, but all together a great place to stay.

Awesome staff throughout the hotel. Excellent bar and restaurant. Rooms are getting updated. Will be spectacular when finished.

Good place to stay. Will definitely come here for next business visits.

Room airconditioning marginally worked at night, utterly miserable during the day.

Service was a bit slow, and there were unbussed tables nearby, but food was good, if a bit pricey.

Great Location, Nice Rooms, Friendly Staff.
Well this review is for two particular staff members at The Restaurant; Natalie and Jennifer. As I was deciding what to order, Natalie was very helpful and assisted with providing me with recommendations to what to eat. Additionally, she was kind, professional, courteous and provided me with good conversation as I waited for my order. Additionally, Jennifer was very professional and pleasant as well. Overall, good experience.

Update...

This is my update regarding another great customer service experience; this time it was with a lovely young lady by the name of Tamara; she is a seasoned cocktail waitress.
She was very friendly, professional and courteous. She is not only a vet at this establishment but also when it comes to performing at the highest level of customer service. She provided me a list of food recommendations and I was not disappointed. Even though the place was busy for a Friday night, she continued to check on me to ensure everything was good to go. She also provided me with great conversation as well. There was even a problem with processing my payment which she was able to resolve immediately. Tamara is the perfect example of how customer service should be done at all times.
Great job Tamara!

They charged $15 a night for parking, there was no microwave in the room. The pool, and hot tub were dirty. They had leaves, and floating around. The rooms were not cleaned very well. There was dust all over the phone, and end tables. The bathroom toilet needed cleaning better as well. The front desk was not very informative, we had to keep asking questions I feel like the staff should have offered to us upon arriving, and leaving. They did not have free breakfast, and I wish they would have offered it.

Excellent hotel, very comfortable rooms. The very attentive staff

Good hotel, but a bit difficult to access for Uber drivers

Boss. I've been coming here since early 2000. Way before high school. Love the staff for the most part.

Easy to get to. Very nice. Overall nice place to stay. Not for those on a budget. Nothing is free!

Horrible pillows. Literally the worst. Lumpy and not soft. Really a poor choice of how to save money.

UPDATED 11/25: Pool is great. Gym is mediocre. Lobby staff are inadequate; I ve been asked Have I had any trouble with my room in the past 24 hours? as a way to confirm my identity to get a new room key (not sure whether to say that I always have issues or to pick out the big ones; I ultimately did not confirm my identity with this question). I hate having to ever deal with the lobby staff, whether to address problems (cockroaches in my bathroom, stains on my bed sheets) or retrieve things (lost items, packages sent to the hotel). Room service operator sometimes doesn't pick up the phone. Preferences for rooms are never honored unless specifically and aggressively requested at check in (even having stayed in this hotel consistently over the span of 2.5 years). The newly renovated tower is definitely better than the older tower. Would never stay at this hotel on my own volition.

This is a pretty run down property. I received a room with busted lights and stains on hand towels. The lobby and front desk area reek, and parking has an extra fee.

No free WiFi, and we had to eat in a tent. The rooms were clean and nice, but it just wasn't worth the money.

I slept on half of the king bed and put my ironed clothes on the other side. Housekeeping stacked my clothes on the night stand and my luggage; they did not stretch them out as I had. They did not change the sheets (my hair was in the bed), so why did my clothes get tossed like they were dirty laundry? I'm a gold member and I've never had that happen before. Also there were at least 3-4 events/groups at the hotel and the elevator was out. One elevator for that many guests was very inconvenient.

Suite was huge which was nice, but the layout of the floorplan was kind of a lame use of space.

This hotel is beautiful, but they are not staffed to accommodate a full hotel. Two days in a row housekeeping failed to provide clean bath towels and toilet paper. They ran out of shampoo and replaced it with body wash. This is our second stay at this hotel in 2 months and we had to ask for towels. Dirty plates and flatware were outside a couple of hotel rooms for a full day. At this time, I cannot recommend this hotel.

Not what I expected! Pictures online are photoshoped.

Bar service was great but the food quality was sub par. Food was over cooked / burnt.

Nice clean airport. I had trouble finding the advertised restaurants but they have many to choose from. Lots of grab-n-go selections too.

Half the hotel has been renovated. Half has not. The half that has been is decent. The other half is old and dated and in need of definite updates. The staff is great and very accommodating. Worth staying at if you get a decent room.

The rooms were a little smaller but their rates were good for a four star hotel.

The rooms are big and accommodating, the staff are friendly and very helpful.

The gym here is located next to the pool which means working out is akin to working out in the Brazilian rainforest. It is hot, humid, sweaty and dirty. And you get a great view of disease infested water. Opening a window would do this place wonders but I m sure thats a bridge too far and would probably require an engineering permit from the local government. The only excuse for this is if they intended for the sauna and the workout room to be located in one single facility which might make sense. Bring water...

Looks pretty enough from the lobby, but the walls are too thin considering how much this place is nightly

Nice and clean with gym and swimming pool. There is a shuttle to the airport

Ehh it was a lot of money and not a lot of great quality rooms.

Great staff, clean rooms, good food. What more could you ask for. I have no negatives concerning this property.

Great facility, great staff, close to St Louis Airport

The benefits don't out weigh the cost. You have to PAY EXTRA for basic amenities [parking, WiFi, & breakfast]. Rooms are tiny. Be ready for a 50$ non refundable pet fee @ a "pet friendly" hotel.

Pretty standard place. Could use some updates, but it's pretty nice.

The rooms and staff were GREAT. That's why I always seek a Marriott property first when I travel.

Fantastic staff throughout the hotel. Bed was amazing. Only complaint, absolutely no water pressure in the shower.

The food was a bit pricey and wasn t really good but the hotel was beautiful, clean, and HUGE. I got lost a few times but it was an adventure. I would recommend this hotel by the airport to everyone.

Very good hotel near the airport. I stayed in a room with two queen beds. The room has a large television with internet, the beds are very comfortable, and the employees very nice. The only thing I did not like was the restaurant, I received very bad service.

Very Nice. Perfect location right across the expressway from the Lambert Airport.

Rooms are nice but not consistent. If you stay in one wing it's different than another. The staff is very friendly!

Attended for a work event and the venue was great. Professional staff and excellent food was prepared. The venue put a lot of effort into customizing the lobby and hall to suit our event.

Seemed nice but the morning desk clerk was kind of rude and argumentative.

Today I attended an all day business conference and had a great time. Friendly staff, food, and location are great. Close to the airport and restaurants. I am local and I did not sleep overnight at the hotel. If you are traveling to Missouri on business this hotel is directly across from the STL Lambert Airport.

This hotel was clean, easy to access to and from the interstate, and the staff helpful. One of the nicer hotels near the St. Louis airport

What people need to be aware of when striking a deal with the hotels around the airport is that they don't tell you, you have to pay extra for parking because they are "so close to the airport" which I don't understand why that makes a difference as to why. Also room wasn't really clean floor didnt look vacuumed at all, the bed skirt looked grimy and dirty, I even saw a used bandage under the bed which is a biohazard because of blood

Very good hospitality here would reccomend to any one

On the one hand the floors are very shiny and there are two great pools and a hot tub! The exercise facility is great. Then there are hidden fees 10-15$ for wifi, 15.00 for parking, breakfast, coffee. I've never been charged for wi fi. As of now the pool didn't have a fee. The room had a beautiful refrigerator. There is not a microwave. The bathroom is pretty small. I feel like this falls in between good for families or for business travels. I'm not really sure to whom this hotel caters. It's chic and very large kind of romantic. However kids Love the pools.

Nice hotel, but it's in need of an update. Stains on the bed and floor. The shower curtain rod in the bathroom was falling apart and house keeping needs to do a better job at cleaning.

Nice hotel, great security, good restaurant with friendly, professional staff.

Booked a room a couple months ago, but took over 4 hours to get checked in while other people showing up after me where being checked in. Worst hotel experience I've ever had.

Stayed there 2 different occasions in one week, coming and going for a visit with family. Service was excellent, staff attentive. Would enjoy going there again

Contracted legionnaire's disease from staying at this hotel. Wound up being sick for 6 days, ruined vacation weekend and lost additional PTO.

Stay away.

Basic amenities, good spacious rooms, great service. one big plus is the bar /restaurant in the lobby which has some live music and is open till late.

Clean rooms. Good beds. Room and bathrooms are small.

East tower rooms are a bit dated but this Marriott has a lot to offer. The pool area is great during the summer. The bar has one of the best burgers I've ever had. Service is excellent.

Everything was pretty good, the staff was great and it was very clean. The AC could have been cooler, it was a little hot for me to sleep.Other than that everything else was awesome.

This place is beautiful! I was in main ballroom. Only pic I got sorry

House keeping came in my room multiple times without knocking the last time was when we were packing up she walked in and said i thought y'all were gone but if she would have knocked she would have known it wasn't even check out time

Friendly staff. Very helpful. Nice hotel with a great lobby.

East tower is in serious need of a remodel (and thorough cleaning)! After the first night they moved me to a different room after I went to check out to move hotels due to my room being really dirty. Desk attendant was incredibly nice and handled the situation well. Room in West tower was better.