Large hotel, clean rooms, friendly staff. Bar has some decent food and drink choices. Rooms were spacious and accommodating. Location was close to airport, shuttle was quick and effortless, runs to from airport every twenty minutes.
My recent stay at the Marriott St. Louis airport was just ok. The lobby is very nice. The rooms are not family friendly- no microwaves and no drawers. We lived out of our suitcases. Who wants their personal belongings on shelves in the open? What's the use of a refrigerator and no microwave? Will not choose this hotel again.
"I've stayed in 3 star hotels nicer than this."
-Annoyed Customer (AKA me)
I am one week into a two week stay here with my company. It is unlike me to give one star to any place, but so far my stay has been anything less than perfect. Upon arrival the room was hardly clean. Dust was covering everything, the floors had not been vacuumed, and the bathroom had dead bugs lining the vanity. (Which are still there by the way.) And this wasn't my only issue with housekeeping. I opted into the Marriott's "go green" program and reused my towels and bedsheets for the three allowed days. Upon the Fourth day (new towels, yay!!) Housekeeping did take my dirty towels! But the neglected to leave clean towels. Fully expecting there to be towels I got in the shower only to discover they weren't there. So I dried off as best as I could to go down to the desk to kindly request some towels. (If I had called I would have been less than civil about it.) The front desk, kind as they were, assured me that towels would be sent to my room. So I went to my room and waited. About 45 minutes. And then I gave up waiting. I walked down to an open housekeeping closet, and got myself a set of clean towels. Now I first went down to the front desk around 8:30 or 9. Housekeeping finally came knocking on my door around 10:30 pm. After I had found my own towels, showered and hopped in bed. How is this acceptable? I chalked it up to a bad day for housekeeping. So today, I left all doortags off signaling that I would like my room cleaned, toilet paper replenished, etc. Well, I got back to the hotel at 10 pm after being out all day with a colleague. Neither of our rooms had been touched. No vacuum, no made bed, no fresh towels. And guess what? I was completely out of toilet paper. That's right. Luckily my colleague had an extra roll. This isn't even a comprehensive list of my issues with the hotel this week, but you probably get the point.
Now, I'm not writing this review to try to get a free stay or refund. Just a warning to others. This was my first experience with Marriott, and unless my company requires me to stay with them again, I think it will be my last. Marriott, you can just take the "Bon Voy" out of your new slogan, because this definitely isn't a "good "trip.""
One of my fav places to hang out or for staycations.
Impressed when I walked in. Outside gives you a different impression of a run down place.
Way to expensive for such a basic small room, had to pay 15 dollars a day for parking and there's nowhere to park by the room.
The staff was friendly, but the parking validation wasn't working and the ticket they gave to leave wouldn't work
Exterior shines of 1960s Las Vegas, initial impression of entry shows a bar and restaurant area likened to Bad Times at the El Mirage. I seriously looked down to check for the state line marker in the floor. Updating the looks could be in order here.
Check in was fast and the staff were more than helpful and courteous. Top rate service and the smiles made me feel welcome.
The long walk to my room reminded me once again of Vegas and the long distance to get to my room. Once I got to and entered my room, I found that they spent the money on the actual rooms. My room.was nicely appointed, modern equipment, with the ability to use internet TV, allowing me to use Netflix or any of several other services. The bathroom was above adequate, with a mirror that is nicely edge lit, and I feel slightly curved, magnifying the image. This allowed for better shaving.
With the good is always some bad, in this case I have discovered three:
1. Excess dust in the vent in the shower. Odd place for a vent, but it had what looked like caterpillars growing in the edges due to lack of or too quick of a cleaning job. A little would be understandable, but when they get to almost a half inch in diameter, more should be done.
2. The coffee maker. The coffee itself is mediocre, but upon pulling it out and setting it up (no, it wasn't out, it was on a lower shelf), I pulled out the drawer to insert the tray with the coffee packet to find the packet from the previous occupant. Disgusting, and this should never be overlooked by any staff.
3. This is being nitpicky, but anyone who has read my previous posts knows this of me, but the toilet paper was on backwards. My OCD kicked into overdrive, and I fixed it.
Overall, the bed was comfortable, and I got a good night's sleep. The shower had better than average pressure, and I can say that I feel good.
*Update* Well, after an 11 night stay, I can say that I am disappointed. WiFi is $9.95 a day unless you sign up as a member. In this day and age, WiFi should be a part of the deal. I can go to far lesser motels and get it for free. I also have to question the integrity of the staff, as I entered 12 days ago with a full, unopened box of Claritin-D. I just so happened to not need it this trip, as my allergies we're not acting up, so imagine my surprise when I went to take one before my flight and discover that someone had not only consumed the entire box, but left one empty blister in the box. Needless to say, I'm rather angry, and will be bringing this up with corporate.
Clean. No refrigerator and very small bathroom for a double room. Very pricey including a parking charge for our overnight stay. I felt there were several non-staying loud and obnoxious visitors to the pool area. Also no discounts were allowed because they said they were almost at capacity? ??? Probably will not stay in that Marriott hotel again.
Always loved Marriott.. this places reminds me why.
okay room, however no refrigerators/ microwaves in rooms, breakfast is overpriced, you have to pay to park, the wifi is terrible, and stains on the comforters. overall not a good experience. very snooty workers.
Excellent customer service. Good food and as always the beds are comfortable
Nice clean hotel with great staff! Beds are a little small and bathrooms are small. Nice indoor/outdoor pool and outdoor pool with cabanas. Enjoyed the short run sandwich in the restaurant.
Clean and great security. Large comfortable, clean rooms and amenities. Price was reasonable.
Awesome Hotel.. food is awesome service at the bar area slow
Beautiful bar and restaurant. Service was quick and courteous
Beautiful, cool hotel. Would definitely stay here again.
Love this place. The hotel is nice and the staff is nicer.
Loved the concierge and location to the airport. However rooms and concept is outdated and can use some refurb
The staff. v2his always smiling and super friendly!
for sure they need better pillows in the faucets need to be redone you cannot adjust the water.. only one coffee pod per person also.. first time I've been disappointed in the Marriott
Everyone was very friendly and helpful. Love the pool. Food and beer selection is really good. But pricey.
Had a wonderful time. Staff very friendly, rooms very clean. Child friendly services. Definitely will be visiting again.
Parking was strange and expensive, had to pay $10 for the wifi password during an event, employees were rude.
Restaurant food was ok...service essentially did not exist.
Rooms are fine but bathrooms are old and need remodeling. They are the older, smaller style bathrooms that you can barely turn around in. Door comes within inches of the toilet and you have to squeeze through to get to the shower. Location to the airport is really the best thing about this hotel. Be aware if you plan to utilize the airport shuttle get there early as the shuttle leaves early from the scheduled 00, 20, 40 and you will end up on the next bus getting to the airport.
I love this place! I stay here often. Top drawer staff. If you have time the buffet breakfast is amazing!
Room was clean but a bit noisy. Great outdoor pool.
All of the associates that helped me get to the room where the event was, were very helpful.
I have stayed at this hotel several times and I have been pleasantly surprised. I was expecting far less. The staff is courteous. The rooms, especially the went tower and nice enough, especially for the price. It's actually very peaceful to outside on the patio near the pool. I would stay here again.
Typical Marriott quality - very good. Airport shuttle every 20 minutes. Starbucks in the lobby.
The rooms are small, no free continental breakfast, and no free Wi-Fi in the rooms. I've had better for the same price with all of the above...plus much more space! Okay for a weekend though I guess.
Fantastic property, easy access to the airport and I-70.
I really like the way the renovations have made the St Louis Airport Marriott appear more modern and open. The staff is unbelievable...Toz and Carlton are exceptional at their respective duties. Toz is always willing to help with anything and Carlton makes the shuttle bus ride a pleasure. I enjoy every night I spend there.
This Marriott was aright. The lobby looks great and the pools are very nice, but the rooms need some remodeling (at least the rooms we were in). It was like stepping back into the 90's (with the exception of the large and very nice smart TV). The airport bus was over crowded both times to and from the airport, people had to stand(some fell in the aisle). Marriott is great, but this one can use some improvement.
I recommend. This charming hotel! The customer service is what puts this one on top. The employee "Hyechoung" was absolutely % . The bed was comfortable. My bathroom needed new fixtures but all in all stay was good. There is a 24 hr shuttle to airport, a Starbucks, and a resturant here. Enjoy!
Room was nice.. drinks are pricey.. nothing offered for Happy Hour, nuts, pretzels or popcorn
My family stayed at this hotel for an out of town baseball tournament for my son. We just needed one night to catch up on rest before continuing on to the tournament destination. We selected Marriott because we assumed a Marriott hotel would allow for some much needed rest and a great night sleep. I stay at several nice hotel chains frequently for both business and pleasure (Westin, Hilton, Marriott). Unfortunately we chose the wrong place to stay in this city. Stay was in the east tower. It is old and run down. The hallways are not clean and bathrooms feel like you are staying in an old holiday inn ( very small and run down) This would have all been fine, especially since the stay was only one night. However, when bedtime came, despite turning the air down to 65 and then 63, the room would not cool down. It was so humid and warm all night, no one was able to sleep. Unless they do some major room renovations, we will not stay here again. On a positive note, the concierge's lounge, lobby, and fitness center are all very nice... the staff at the front desk are also very nice.
Restaurant service was horrible. Asked for water and never got it. The band Contagious was great New Years eve.
