Nina Duong

Review of St. Louis Airport Marriott

UPDATED 11/25: Pool is great. Gym is mediocre. Lob...

UPDATED 11/25: Pool is great. Gym is mediocre. Lobby staff are inadequate; I ve been asked Have I had any trouble with my room in the past 24 hours? as a way to confirm my identity to get a new room key (not sure whether to say that I always have issues or to pick out the big ones; I ultimately did not confirm my identity with this question). I hate having to ever deal with the lobby staff, whether to address problems (cockroaches in my bathroom, stains on my bed sheets) or retrieve things (lost items, packages sent to the hotel). Room service operator sometimes doesn't pick up the phone. Preferences for rooms are never honored unless specifically and aggressively requested at check in (even having stayed in this hotel consistently over the span of 2.5 years). The newly renovated tower is definitely better than the older tower. Would never stay at this hotel on my own volition.