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Review of St. Louis Airport Marriott

The staff had poor communication with each other. ...

The staff had poor communication with each other. I was supposed to check in at 3pm but my room wasn't ready. I was told that someone will come get me from the pool area or I would get a call saying that it was ready, but that NEVER HAPPENED. Four hours go by, I go to the front desk myself and they said it was ready. So I asked why wasn't I informed like I was told I would be, they didn't have answer. My kids and I were hungry and tired from driving. I was very upset we couldn't get in a room until 7:30pm. My hotel key wouldn't work going in and out of the parking lot. Every time I leave or return I had to go to the front desk first. I called room service for extra blankets and they brought them up but the guy that delivered them basically threw them in my husband's face very rude-like. The only person that was very professional was the hostess in the restaurant named Dion. Very polite and respectful. So sweet. She was the only highlight of the hotel. I would never come back to visit this hotel. I would suggest to take your money and business elsewhere like the Drury Inn by the airport, I don't know what I was thinking, I should have went there myself. I booked a room four days in advance online but the room I booked wasn't available, they didn't have any record showing that I did. But I had screenshot the evidence of the email in my phone and they didn't even want to see it...this hotel is just bad for business.