St. Elizabeth's Medical Center Review

Hate hospitals that don't spend time with patients. Where patients are just a number and nobody had the least concern assist from billing and added examinations. They have all the time to joke and loiter around but no time to speak to the patient. Billing is swift. They encourage you to go through emergency so they can charge more. Unnecessary procedures to increase billing. I hate hospitals.

No one knows what's happening. Not a great place to be.

The staff in the mammography department were not very welcoming or helpful. I had no idea what to expect and they made my experience very anxious and I was stressed. It would be great if they took more time to explain things. I felt like I was rushed the entire time and was a burden on the doctor. I will go elsewhere.

I was staying about five days in this hospital all staff they take care of me day and night excellent with their wonderful experience

IN EMERGENCY ROOM YESTERDAY, Y WOS TERRIBLE , I WENT IN AMBULAS, BECAUSE THE PAIN, AND Y HOD TO WAITED MORE THAN AN HOUR , AND THE NERCIS ARE TERRIBLE , LAUFTHING , MEANWHILE I WOS IN PAIN SCRIMING AND THEY NO EVEN LOOK AT YOU OR ASK ANY THING , THIS THE WERTSED EMERGENCY ROOM EVER SEEN IN AMERICA, NERCIS THING THAT THEY ARE WRIT IN EVERYTHING , THEY GIVING ACTITUD , JOKED WENT YOU ARE IN PAIN AND ASKING FOR THE DOCTOR AND SAYING THING FUNE , I HOPE I NEVER HAVE TO COMBACKED THERE AGAIN , DOCTOR VAN LANKER IS VERY GOOD AND PROFESSIONAL , I WILL NEVER RECOMEND ANY ONE TO EMERGENCY ROOM , ESPECIAL AT NIGTH, SORRY MY ENGLISH , FIRST LENGUAGE IS SPANISH

Horrible care! Expensive parking! No vallet on weekends! Doctors don't communicate!!

awful hospital !! had a family member dealing with some mental health challenges and they were brought here. WORST MISTAKE. went to visit and they couldn t even sit up in the chair because they were so drugged up on meds!! forever hating the help this hospital provides for mental health patients, if help is what you call it.

The worst hospital I ever been in The sickest I've ever been The food was terrible The nursing staff was not available when I'm vomiting in my bed Went to x-ray and left on a stretcher for one hour 15 minutes in the corridor Walked back to my room Over medicated Just terrible

if I could leave 0 stars I would STAY AWAY FROM THIS PLACE!!! long story short i was supposed to have spinal fusion surgery done by their chief of neurology Dr Gooting (sp) thre first time they opened me up and found a cist so they stapled me back up and sent me home now a year prior i had a heart attack and was meds but because of the surgery i was told by the dr to not take them a week prior surgery so needless to say when they sent me home after not doing the sugery i ended up having bad chest pains and spent the night at my local hospital SSH i would give them 5 stars and highly recomend the dr there. So now we have rescheduled the surgery and was agin off my meds for a week and the dr calls me at 6am the morning of the surgery and says he doesn't feel well and he will call me back and let me know when the reschedule date is. So hje calls me b ack a hour later tells me it's a week from now for the next surgery well i now will beoff my meds for 2 weeks lwet my clienst know yet agin my store will be closed and off i go to have my surgery also take mind this is about a hour drive for me get to the hostial to find out n ot even on the bjoard for surgery and i was told to wait and dr gootting will come down and talk to find out 3 hbrs later he wasn't even in the building so they gave me his number to casll and of caorse it's voice mall two weeks latter here we are still no call on why the surgery was canceled and whats going on excuse the typos and grammer very hard to type hence one of the reason for surgery

Excellent staff, modern facilities and good CV precautions.

Great experience, short wait, great doctors, thorough explanations.

Ok local hospital but so close to other top Boston hospitals its crazy not to go to better

Got in quick for a finger laceration. the nurses and doctors were great (especially nurse Lauren!)

Horrible service. Went for er. Hard to register, then too many questions and they didn't even give me anything to help out

You have to be kidding. They grab most of the flunk outs from MGH and they think that is the answer. This place sucks

Steward Health is trying to force its patients to use its own hospitals - in this case to force Arlignton residents to go to St. Elizabeth in Brighton! (huh?!?) This goes directly against the modern variants of the Hippocratic oath: "The health of my patient will be my first consideration;". All doctors pledge this, but the doctors of Steward Health are blatantly accepting financial remuneration to direct patients not to the providers that they think are best, but the providers that are part of the Steward Health for-profit hospital system. In my own experience they threw a fit that I wanted to go to the Joslin center for diabetes care rather than St. Elizabeth. They were passive-aggressive in delaying and obstructing the referral without telling me, and I very nearly ended up in a self pay situation because of it. They had no problem with me seeing a specialist mind you, it just had to be *THEIR* specialist in order to maximize profits and create a monopoly in my health care. You cannot trust this practice to provide you the best medical care, IMHO they put the profit of the Steward group first.

Wait time for bleeding stitches is 3 hours. Good luck not dying in the wait room.

Edit: Staff were great. Added two stars to the review.

Just go somewhere else if you have to go to a hospital. Read these reviews and know that it is true. It is a terrible place to get treatment. They are understaffed and sometimes rude. Never go here.

So lucky to live in a city with great local healthcare. St E s has a professional workforce with great doctors and nurses.

The staff took very wonderful care od my Husband...thank you.

Everyone is very kind and attentive. They explain everything they will be doing to you before and after they tell you what they did. And now that I know where you are, it s easy to get to.

I was very impressed with the service I received and the professionalism of all the nurses on the vascular floor. The team of Doctor Cambria was great and attentive to all my needs.

These People ruined my life, all I ever feel now because of their sloppy work, is pain, I would actually rather die then to ever have to go back to these heartless butchers again!

Worst experience ever. This hospital in VERY inconsiderate to family members. I will never be a patient here!

This hospital is worse than going to some back alley doctor. Do not let the people you love go here, especially if in intensive care. If so, please transfer them asap to any other hospital. I wish I had that chance.

I read the reviews while i was there, I'm still here actually n i have to disagree the staff is very friendly and professional lights work lol. I have been here a while, though I was seen as soon as I came in. Granted I came in through ambulance having an asthma attack.... I guess anything is better than New England Medical.... I hate that place lol

literally the worst billing department ever - i have been trying to pay my bills and figure out insurance on multiple bills for over a year. Come to find out - almost a year later - they had put the billing in wrong under commercial insurance and that is why my insurance said I wasn't eligible... it took monthly calls for someone to figure this out.

I've seen a great Improvement with the staff and infrastructure since my visit a year ago. I am removing the 1 star I gave a year ago and replacing it with 4 stars.

I got into ER at St. Elizabeth on Sunday evening, September 16th, 2018. The display on the corner of Washington st in Brighton showed waiting time of 8 minutes. On top of that, I called on the way there, to ensure the ER wasn't packed. I've got a sprained ligament in my knee and was in pain. The ER was practically empty when we arrived at around 7.30pm. It took about 20-25 minutes to get attention after I was registered: got temperature and blood pressure checked. After that it took over an hour for a nurse to take us from the waiting room inside for treatment. During the next 2.5 hours I got X-Ray done, got a pair of crutches, 2 ibuprofen pills and saw a doctor, who told me I didn't break anything and need MRI and see a specialist. Everybody was nice and polite. But at the same time, everything took 5 times longer than anticipated. I have a hard time understanding why I was there from 7.30 till 11.30 pm to get an X-Ray done and spend 3.5 minutes with a doctor. Very inefficient.

You have such a FRAUD and WORST and FAKE doctors like DR HARSH AGARWAL INTERVENTIONAL CARDIOLOGY FELLOW

Don't go to this place I went there I get an operation to take out a tumor in my neck in I get trigeminal neuralgia from it they dont wanna come up with a solution but they keep trying to defend themselves they don't wanna hear about the problem they just want thier money come back for another visit so I can make more money and tell me nothing that I already know but they don't have any solutions thank you Dr.Cambria mr big shot for nothing I'm in severe pain over this mistake so my advice is to stay away then I valet my car and the charger block or my wireless head phone gets stolen and I gave the jerk a $5 tip

I am very pleased with my care. Professional, courteous, and responsive to questions.

MY DAUGHTER GOT DRUGGED AT A BAR... SHE WENT HERE BY AMBULANCE AND TOLD THEM SHE THOUGHT SHE HAD BEEN DRUGGED AT A BAR AND THEY DIDNT DO BLOODWORK AND BRISHED HER OFF... I AM LAWYERING UP ... IM BEYOND ANGRY HOW MY DAUGHTER WAS TREATED... WE COME FROM LONG LINE OF DOCTORS... IVE FINALLY CONTACTED A LAWYER

The team was extremely friendly, helpful, and super fast. They went above and beyond to help and made an otherwise awful experience a whole lot better than I expected.

The staff at St Margaret s are amazing. They took great care of my wife when her water ruptured and extra care of my twin girls who where premature. Exceeded all expectations

The doctors and nurses were awesome with helping my dad after his stroke. However, the desk ladies at the ICU are extremely rude

Very simple. They saved my life. Had a big heart attack was too unstable for surgery. They kept me alive in Icu for ten days till I was strong enough for bypass surgery. Was in a total of 2 weeks. But thanks to the entire staff they have I am alive today. I don't have one thing bad to say about any part of my stay.thank you all from my family and i

We had to come in for a follow up rabies shot. Quickly got in and out with little delay. Got great care from a Dr. Chander. Thank you!!!

Dr. Cronk- Neurosurgeon is a kind, caring, compassionate doctor. She operated on my mother in December 2017. The surgery was successful. She took her time explaining the procedure before and after surgery. Her bedside manner is terrific. She is always smiling and gives you an encouraging word. Office appointments are on time. Her team was always available to answer any questions that came up before, during and after surgery. In addition, the nurses from pre-op, holding, recovery and on M7 were so kind and attentive. No waiting for a nurse or assistant to take care of her needs. Highly recommend Dr. Cronk, her team and St. Elizabeth's Staff for making this a fearless experience.

Very clean, friendly, and understand of the nature of my visit. Not having to pay for parking at an ER visit goes a long way with me to

Doctor visit was good, although it took me 30 minutes after the appointment to be taken in, and I've been waiting weeks and counting for a the results of a simple ultrasound. Didnt think it took that long to look at some photos and see if there's anything there.

Rude, does not answer questions, ridiculous rules re:cell phones. I went in to stop hand tremors, but my hand tremors are worse now AND I can barely walk. They said I could only go to one very distant location for physical rehab - this location is not covered by my insurance which St Eliz said it was. I am looking for help with my mobility issues then may talk with a lawyer. IMHO stay away from St Elizabeth's (unless you want to lose your ability to walk).

Had open heart surgery back in April 2016. From the Surgeon, the P.A., O.R. staff, recovery staff and all the staff, were a 5 star service. I have now made this Hospital "St. E's" my primary care hospital. Can't say enough of these professionals at St. E's .....

This place is really going down hill. Fast.
The er staff, while nice, are totally overworked and it takes forever!
Once you're admitted, forget getting out.
As i type this I am on my third hour waiting for discharge papers for my mother.
After they told me the exact time they would be ready....3 hours ago.
Totally horrible experience. I'm sorry this is the only place mom would go.

Awesome care ...great nurses...and Dr.Cluett is first rate!!

I recently had my Carpal Tunnel surgery done at St. ELIZABETH'S. Everyone was so nice! I was thoroughly informed about each aspect of the procedure both before and afterward. The post-op team even called me at home the following day to be sure I was doing okay. This was not my first procedure at St. ELIZABETH 'S. I have been similarly treated each time in the past. All I can say is Thank you for the level of proffessional care you provide! I would highly recommend this hospital to anyone considering treatment.

Yes it was the worst hospital I ever been in my life the care is horrible I still have to be going back to emergency

Asked a person working behind the counter what was in one of the sandwiches and an employee at the next station helping someone else commented very rudely said to read the sign at that point a kitchen asked for a manager

One of the worst hospitals in the US. They don't care about their patients at all. I won't recommend it for 100 million years.

I had my baby boy at St Elizabeth's in June. It was a fantastic experience. The labor and delivery nurses, doctors, and staff were wonderful! They were present, calm, supportive, and kind. I never felt like a number, they treated me like a friend. When my baby was finally born after 33 hours in the hospital they celebrated right along with me, and I knew he was in great hands until we left 2 days later. I would recommend St. Elizabeth's Medical center to anyone who has a baby on the way!

Nurses, staff and doctor were helpful and attentive.

I'd rather go to the church and rely on magic features of holy water....Useless labs, no attention to complaints, no issues solved, will never be back

This hospital hides charges even when you ask about what things will cost, then when they send you the bill their billing offices are mysteriously "closed." I'll never have any appointments here ever again. What a shady business

blamed the patient for a misdiagnosis??? it s bad don t go here

I had my bariatric surgery there, the best experience, the best service , very good nurses, and staff. I greatly appreciate it. My Angel Dr Pecquex the best Dr in the whole world. GOD BLESS HER.

ER wait was extremely long but all other services provided have been excellent with a focused and caring staff and councilors.

I was extremely happy with the service that each and every doctor, nurse, and all the staff had provided was really really excellent. The smile on everyone s face I will never forget. Thank you to all and thanks to St. Elizabeth hospital

Horrible place! My dad was in the ICU. Receptionist was rude and not attentive.

My Mom.. just had .. a.. Tripple.. "A" operation.. and is still thier.. Its a team effort.. and they proved .. it.... Trying to give my mom.. more years to enjoy.... If i ever need.. a vascular operation... Iam going to this hospital.. for a great team .. effort.. so i can enjoy extra years.. GOD BLESS THE TEAM...

The entire culture of the hospital is patriarchal with surgeons as the patriarchs. When a chief surgeon acts as the Gd and everyone else is there to serve her, rest of the team take it out on the patients, sadly taking pleasure in so doing. Nightshift nurses didn't care about the patients AT ALL. Only give them the prescribed medication and take the vitals every few hours or so.

For example, the instrument next to the patients were bleeping continuously with a high pitch sound preventing all the patients in the room from sleeping. After a number of unsuccessful attempts to stop the sound, I had to unplug the whole system at 3 am. It was only then a nurse showed up and within 15 seconds the electronics were back and working without making a hiss. Other patients in the room started complaining too, when then they felt necessary to reset all the instruments to stop the piercing sound, enabling the patients to sleep!!

Overall it was a terrible experience from interaction at the front desk, to nurses, to arrogant surgeon. Avoid the place if you have a choice!!!

Detox female call taker was extremely rude disrespectful over talked was unhelpful all I tried was getting a personal friend some much needed help off the streets help.I get it, its Saturday maybe your day off but look at it this way you have job regardless your getting paid either way you could've been saving someone's life instead of being grumpy cuz of your situation when your at work it's to work not to take your frustration out on callers.Saturday @ 1:05pm

A good job and conscious of the passer have given me priority THANKS

From the moment I first entered St Elizabeth's being greeted at the Information Desk, to my Otolaryngology Surgery and follow-up, I experienced nothing but the most Professional care from the kindest of people.
Being a resident of NH for more than 3 decades, I can accurately assert that "there is a difference". And in cases such mine, sometimes that difference can mean a matter of life or death!
Massachusetts residents having access to a Hospital like St. Elizabeth's, should consider themselves truly blessed.

The workers are bullies i want to report this hospital so bad....

I was admitted via Med Flight Truck from Good Samaritan. I had a tamponade and was in the Cath Lab having grains inserted within 15 minutes of arrival. I can t say enough about the care I received. ICU, doctors, nurses and technicians - even the transport people. So very pleased with all involved in my care!!

It was the most HORRIBLE experience I ve had. I am a student at Boston University and I had called in an emergency and they connected me to your hospital with an ambulance coming.

I reach the hotel and then after 5 minutes of someone attending me, I was kept at the waiting area for 3 and a half hours. An EMERGENCY PATIENT KEPT IN WAITING FOR 3.5 HOURS and I eventually left without getting treated because my condition was getting worse.

I kept asking people to help me and get me the appointment but your pathetic and unresponsive staff did absolutely nothing.

I hope you will take this seriously because you could be responsible for my life and chose to ignore your responsibilities. I am considering taking legal action against your hospital if I am not given a formal apology for absolute lack of responsibility and possibly worsening my situation.

It is almost one year since I was hospitalized at St. Elizabeth's. I felt so traumatized by the experience there. I just now feel that I can write this review. I was shocked by how run down and dirty the unit was. The tiles in my bathroom were falling off and this actually caused a flood in my room. This is just the physical experience.

I thought Dr. Stern was arrogant and did not validate my concerns. I think that he is what they call "dusty". Meaning he should step aside and offer the younger psychiatrists and residents to grow and participate in treatment planning. I feel as though he is
from era where they called psychiatric hospitals Insane asylums.

I had to illicit the help of an attorney to get discharged. An outside psychologist had to evaluate me too. They both agreed I was no longer a danger to myself which is the criteria specific to my treatment and discharge plan.
Dr. Stern still put up barriers to my discharge plan. It was not until he took a short vacation that I was discharged.

To this day I avoid all Steward Hospitals
(For profit) hospitals for fear that I could potentially be transferred to St. Elizabeth's
Hospital. I needed the support and safety of
the hospital when I first arrived. It was the additional six and a half weeks that left me
With increased hopelesness.

I would advise anyone to stay away from their psychiatric unit. Boston has some of the best hospitals in the world. Utilize the best care you can receive.

After several trips to a suburban hospital in Norwood. My father was admitted with severe pain in his neck. After a couple days the physicians found a blood infection, dental disease & endocarditis. They treated asap with a strong regimen of antibiotics and kept us in the loop the whole time. Amazing staff ( Dr Sanchez, his resident, Keri, Mary, Eva. The whole crew on inpatient 7th floor..... thanks so much!!!! HIGHLY RECOMMENDED

Recently had partial knee replacement and healing on schedule. Dr Werger and the team were thoughtful and precise. Release and treatment in beautiful clean room made one night stay as pleasant as could be expected. Overall a great experience considering the circumstances. Thank you Dr Werger and team.

I wast Transferred there a few Month ago And Had A stent put in And was told they cant do any more till Next yr

My experience was very good from valet parking to CT scan to my doctor's office visit. More friendly and personal than some of the bigger hospitals in Boston and equally competent.

They killed my father in law Doctors are extremely rude and cocky

By far the WORST OFFICE/ hospital to deal with. After ER video my mom was referral to this office. After numerous calls and leaving voicemails no one cares to return phone call. My mom was in pain and couldn t do anything until we make the appointment after one week we finally get a call back. Whomever is in charge should be remove and find someone who knows what they are doin. Just Lazy, lazy staff.

I delivered my kids here , wonderful staff and my Ob was so nice.
my over all my experience at St.Elizabeth was amazing.

This hospital???????????????
Is the worst hospital of Boston Massachusetts.

Do not take anyone you care about to this hospital.

My mother went to the hospital with stomach ache, and after a surgery she died.

Have had several interactions with St E's now and have always had positive experiences.

I had surgery there back in 2006 and my doctor was amazing . The day staff was great but the night staff was not pleasant at all thus the reason for not giving 5 stars

Absolutely horrible Hospital. Communication is the worst I've ever experienced in any Hospital in New England. It is the norm to call there at least four times before you actually get a person and do not get disconnected. Their phones are constantly down. Their computers are down. How can a hospital near Boston Massachusetts have so many telephone problems. This review is based on the hospital itself not the doctor himself. The doctor / surgeon was okay. But the other people that work there horrendous. Would never ever go back or send anybody in my family there again.

This Hospital is awful.I had chest pains and got rushed here by ambulance and waited in the ER Room for two hours before they conducted tests.I was also left there unsupervised while the nurses went to lunch.I had to ask a security guard walking by for a nurse.Even he could not believe I was left alone like that. no matter what I was there for.They then told me I was experiencing a caffeine overdose.I do not even live in the area.But the Paramedics were concerned.They thought they would give me better treatment then the hospitals in my area would have-so wrong.The Paramedics.were kind.If I could rate that experience it would be a three.But of course I am rating this hospital in which does not deserve a rating.Do not get me wrong I am happy they helped others.But my personal experience was bad.

i was here for 4 days and no one ever cleaned my room, i am a diabetic and the nurse took blood from my finger to test sugar after she tested it she started walking away i was like my finger is still bleeding she then walked into the uncleaned gross bathroom and took a peace of toilet paper and used it on my finger - as i stated i was there 4 days and asked several time what my diagnoses was and no one could give me the answer - i will never go back to this dump again

All pre op stuff with kindness, professionalism and friendly.

Horrible place to get treatment or give birth. We Where humiliated and security was called, for the simple fact that for 9 months we where requesting a female OB and the request was disregarded. We are in the process of filing a lawsuit

Im an international student and I felt really nervous to go to American hospital. But everyone I met there was really and sweet. They are very efficient. Even though my ankle surgery went a little later than it supposed to, everything was well!

After getting off the phone with my grandfather , he could barely speak . Called and was transfered 3 times to find out where he was, he didn't sound good at all. Then the nurse was rushy and had no clue what was going on. I asked to speak to his nurse and after a hold she told me his nurse was not available due to being busy with patients. My gut on this place is another Massachusetts crap establishment . Nurse sounds 25 with zero passion . If this is what they call quality , I hope to God no one ends up in the care of these people . The vibe was low energy and overworked nurses . This hospital needs to get there act together fast !

I've had pretty good experiences at the ER over the years. They are not the most personal staff, but they get the job done

The worst. They drove off two nurse practitioners and a primary care physician in less than year's time. Billing problems have been a near constant issue. Today we find out that the practice will be completely shutting down in less than a month! Stay away from Steward medical group..

Everyone was rude and they are terrible with communicating. Unprofessional in so many ways .

Doctors and Staff were great. The food was also plentiful.
Room was comfy and bed. Tv was HD and clear. I would go there again