After getting off the phone with my grandfather , ...

After getting off the phone with my grandfather , he could barely speak . Called and was transfered 3 times to find out where he was, he didn't sound good at all. Then the nurse was rushy and had no clue what was going on. I asked to speak to his nurse and after a hold she told me his nurse was not available due to being busy with patients. My gut on this place is another Massachusetts crap establishment . Nurse sounds 25 with zero passion . If this is what they call quality , I hope to God no one ends up in the care of these people . The vibe was low energy and overworked nurses . This hospital needs to get there act together fast !