ApexChat Reviews

My agency has been an ApexChat client for nearly 3 years and we remain a happy customer. We vetted a number of other chat providers and chose ApexChat because of the skill their chat agents displayed in engaging with users in an effective manner without it seeming they were working from a forced script.

We were so impressed with ApexChat that we became a reseller, which says a lot because their performance influences our reputation with our clients.Their corporate team has earned our trust as they respond immediately and effectively whenever we have a need. Everyone we've encountered is very quality customer service focused.

Highly recommend!

Apex Chat is where you want to be if you're looking to capture those leads that have been slipping through the cracks both during and after business hours. If you can you should request Jon Scott as your point of contact / account manager. This guy is the reason good customer service exists! We've been texting when email and phone was not an option, this guy answers the phone on the weekends and after hours! Jon really made us feel like he was on payroll here @ our company. We simply loves how he takes business serious and makes sure every email is answered! Yes! Good services and companies with great people still exist! Thanks again Jon Scott and Apex!!!

I have been using ApexChat for over a year now and I am really satisfied with their services. Jason is one of the account managers who personally helps me anytime I need anything done. I also see their rates as very competitive and affordable.

Our law firm has been with ApexChat for almost a year now and they've been very responsive to our specific needs and requirements, working hard to ensure that everything is exactly as we need it to be. As a law firm, we have to make sure that the information our chat representatives present is accurate, helpful and easy to understand. Apex has done everything we've asked and more. We're very pleased with the service we've received and attention to detail.

Excellent customer service, thorough prospect engagement, and timely transcripts!

This company representative (Named himself as RYan Landmark) called to promote his services to us. because the receptionist didnt want to give out information he verbally abused her. The company should not solicit businesses like that and abused the staff and businesses.

No matter how good your website is for lead generation it can always be improved by adding live chat, and not just any live chat, but ApexChat. My agency has over a dozen active clients using ApexChat and collectively it has helped them to generate thousands of additional leads that would have otherwise dropped off the website without making contact. I cannot recommend ApexChat enough as a service.

They send SPAM marketing email and don't allow you to unsubscribe.

Apexchat has been very consistent and has worked for us for years. Anytime we need a change, they are quick to respond and handle without any issues. I highly recommend their services for Chat.

The team at Apex are great! Easy setup and a great price. A no brainer for someone looking to set up an easy chat feature for their website!

ApexChat has been awesome from the very first call I made to them to set up service. They worked with our CRM and web development vendors to create a seamless lead stream. Their customer service is personal and professional. We have only used ApexChat for a few months and have already sold over $50,000 in revenue generated from ApexChat leads. Thanks, guys for a great solution!

We use AexChat for our business website and find it very helpful.

Their chat was never successfully installed on my sites yet they still want to be paid their setup fee and have gone as far as sending it to collections. Also there are better service out there.

I am a customer of one of their client company's. I used the ApexChat service through the company's website.

I do not believe that they were using a real person as they advertise. I kept getting responses as to how many windows I wanted to install. I told them that I thought I had a broken window and was explaining what the problem is.

If there had been a real person, they would have read my message. They could have texted me and said that they could not help me with that and told me to call the company in the morning. I was very disappointed and very upset with their service. I did call the client company the next day and complained about the ApexChat Service!!!

I would have given zero stars, but this won't let me do it and post my comments.

My company switched to ApexChat and we could not have made a better decision. Jason made the transition super easy. Way to go. It s a great addition to our preferred list over vendors. Great people.

Rohan and Joseph were extremely helpful by setting up the ApexChat application on our website. It is my pleasure to work with them. Thanks to them for going the extra miles to understand our need because we are a technical school. I am looking forward to maintain a great relationship with ApexChat.

ApexChat has helped us to never miss a client! We are very pleased with the service they offer to our Virginia Personal Injury Law Firm.

It's been a pleasure working with Apex- Our clients love this chat solution and Vernon has made the process seamless all around

Thus far my experience with ApexChat has been excellent. Our sales representative, Vernon Diggs (and support person Joseph Perez) have delivered on the promises made. We pay only for qualified leads based on the criteria we outlined up front, which was a real fight with our previous chat vendor to whom we paid twice as much per lead and many were not quality and wasted our time having to respond to them. I am very pleased with the service and customer support ApexChat has provided and feel like it's a great value and am very happy we made the switch.

This company has exceeded my expectations. Their chat capabilities freed me up from hiring associates to man the phone and answer client inquiries after hours. Their agents and reps are very responsive. I would highly recommend them to any business looking for this kind of partnership! 5 stars all the way