Southern New Hampshire Medical Center Review

I went in after 3 days of bloating, constipation and lower back pain. I saw Dr. Karagosian, who was very knowledgeable and caring. All the ER staff were great. Since I'm new to the area, I wasn't sure where to go. I highly recommend this hospital.

1hr plus just to give blood ust to be a 5 minute task now at lest 90 minutes not good

Was well cared for at Southern NH Medical Center. Glad it is nearby.

I had went in to have a ultrasound done. The lady i had was rude. Def not a people friendly person. I wasnt suprised at all though. I will NEVER recommend them! This is exactly why from now on i will forever bring my care to St. Joseph's. They actually have a higher level of care and dont treat you like your a piece of dirt from the side of the street. She judged me for being semi young and already having a child. How is that anywhere close to them getting a good review???

I spent the night there for chest pain on 2/22/20. The second shift Nurse was great but when the third shift Nurse came on at 11pm, I didn't see her until 1:30am. Nurses aids never came in to ask me if I needed anything. Same as any other Hospital. It's sad.

If I could I d give it less stars. The first phlebotomist I had the displeasure of meeting gave me attitude and then refused to do his job due to the fact that I was asking him questions about what exactly he was drawing blood for and why he needed to use 2 draw sites. Also I had let him know that he couldn t try the area of the inner elbow, explaining to him that even though my veins look great in that area they always roll or if able to get the needle in they blow and don t allow for a full blood draw. Then the doctor, who was a complete moron, told me to stay on antibiotics that haven t worked as of yet. On a 7 day supply and already 5 days in yet the infection is getting worse and not better. Even though I was already told by a nurse that I know and my doctor s office that I would need iv antibiotics for the infection I have. I would not take my worst enemy to this hospital for any kind of medical care due to their lack of knowledge and also their inability to do their jobs properly or professionally.

HORRIBLE- 5hour wait with a sick kid. I will NEVER go here again. They don't even deserve 1 star. I am not heartless I do realize emergencies occur and waits are sure thing in emergency rooms, But there priorities are horrible here. I could go on and on but I already lost 5 hours of my life.

Where do I begin? At the several misdiagnoses? The lack of communication? The harassing case workers? (Maryanne) the releasing patients who were not ready to be released? The losing dentures? The multiple infections that were missed? The nurse who told us we had to clean up our loved one because she wasn't doing it? Or my favorite.... telling us that our loved one "didn't meet the criteria of hospice" a few hours before he passed? What a joke this place is. Can't believe Mass General would tarnish their name being affiliated with such a place. Oh and the fact that we got the call our loved one had passed at 1230 a. m. a few days later told he passed at 300 am. Keep your loved ones out of here especially off the fourth floor east and west!

I waited from 12noon, on the 19 of January until 6pm. I had a nurse finally bring me in and say my "blood work is excellent, but you look dopey". Totally unprofessional. I happen to be a Drug and Alcohol Counselor for the last 6 years because of my ex husbands drug use and him trying to strangle me to death. Im not a former drug addict. It is abhorrent to be treated like im on heroin. My blood, which was 5 vials, btw showed nothing concerning. Then this nurse told me to go pee in a cup to test me for illegal drugs. I left that hospital knowing I had been treated unjustly. My friend who came with me is a Business attorney and she told the staff in no way that nurse was professional. My husband is highly educated working toward a Doctorate at Riviere University. Come Monday morning, this nurse who belittled me, will be losing her job. Definately wont be going back to Southern New Hampshire Medical Center EVER. I would give a zero star if I could. And I DID NOT EVEN GET TO SEE A REAL, LIVE DOCTOR. I wasted 6 hours of waiting to be treated UNJUSTLY. Oh, also I will add, the hospital had been told I have sustained 2 major brain injuries way before I was seen by this "nurse". So forgive me if I talk more "slow" than other people!!
If I am charged by this hospital they WILL be sued. All they did was take blood, say it was excellent, and then I left after I was told and not asked to give a urine sample because the nurse thought I had illegal drugs in my system!!
This hospital deserves EVERYTHING thats coming to them. I have read many 1 star reviews on here. I am telling you, Mr. "Owner", with your generic messages in response to others VALID concerns... You WILL be held ACCOUNTABLE. Wait and see.

I am very surprised at all the recent negative reviews. I have had all three of my children at Southern New Hampshire and found the Family center staff to be excellent. I go to Dartmouth Hitchcock for my OB/GYN care so that is part of it. However I found the nurses and lactation consultants at the hospital to be very caring and supportive. My first was born via C- section and my other two were VBACs and I successfully breastfed all three.
I have also brought my children to the ER for a febrile seizure, stitches to the lip, and a concussion and have always received the best care there as well.

My son Nick recently had a very complicated collarbone break in a football game. The treatment we received from SNHMC was outstanding right from the moment we arrived at the emergency room!!!! The security guard at the Emergency Department entrance helped get him into a wheelchair and get him inside. We received prompt attention from the medical team and we were able to be released very quickly with a plan. Nick saw the orthopedic surgeon and had surgery - required plate and screws- to repair the bone within 24 hours. We were so grateful to everyone at the Orthopedics Bone and Joint Center, especially Dr. Hoang. The surgery went smoothly, everyone in the surgical department were so kind and caring - they calmed all of our nerves.

Nick is feeling great and stronger everyday! I would highly recommend this hospital and the entire Southern New Hampshire Health system.
Thank you !

when my mom had birth, they did not want to make her have birth the way she wanted to. my mom wanted a natural birth for me, but the nurse/doctor said "she cant". they opened her tummy, can pulled me out...but...the organs did not heal! so she had to have a mesh in her tummy.she could not have any kids. she also had life-treating surgery. if her mesh rips...my mom will...ya...not make it. she will never come back to this place! after all you did, and LIED. this place should be sued!

never hand anything but good experiences with southern New Hampshire Medical and Foundation Medical Partners (not that cancer is a good experience).

I have had three surgeries with Dr Jimenez and he did a super job each time along with the staff.

Oncology care with Dr Hakemian was top notch.

Radiology is great as well!

My wife had to go here for an emergency with her eye, even though her symptoms we just pain based, the doctors did what they could to make her comfortable.

Overall just have to say all experiences have been great.

I thought the nurses there acted unprofessional, and I was misdiagnosed after asking why I was being tested for blood multiple times. I had 5 samples of blood for what reason? I only had a sprained ankle that I was being scene for. And the nurse move the needle around in my vain because there was no blood being drawn. After 5 minutes of that painful experience she moved to the other arm. And I basically completed a cat scan for no reason. So some procedures were done , not for sprained ankle.

Any ER trip will last all day. You sit and watch all the nurses and doctors standing/leaning in the nurses station chatting about their lives while you are ignored.The doctors are not compassionate; I had to ask for any form of help with alarms going off left and right, IV not connected while being dehydrated, and they seem annoyed whenever you ask for something. If you have a issue that needs to be addressed, go to a different hospital for a better professional opinion.

My mother-in-law is struggling to breathe and they could not find ss nurse to take her back to ER. Now she is still waiting for a doc to "pick her up". They have a patient coding so short on resources. Uh isn't every patient important? Don't they have enough doctors to handle one coding patient and still treat patients who need ER medicine & treatment? Or does this hospital collapse with one coding patient? My review? This hospital used to have much higher standards of care. They need to be retooled.

Nurses are nice but the doctors in the er don t seem to be thorough with things that are serious. Waited over an hour and a half to even be checked on in my room.

I have a client that had a prostrate biopsy performed.
Medical needs were handled safely and professionally.

The business part leaves something to be desired. The client specifically made sure that SNHMC would be using its labs to be sure the provider was in the insurer s network. Over 2 months after the procedure, after paying a large bill from SNHMC out of pocket since it was within the client s high deductible plan, he received another large bill from an outside provider from which he had no prior relationship. After some calls he found out that this provider was the one who actually interpreted the biopsy sample and SNHMC charged separately for preparation. While the total combined cost is outrageous, the specific complaint here is that the lab forwarded this work outside of the patient s knowledge and the patient received a bill from what is essentially a subcontractor. After calling this subcontractor, who themselves apparently use billing subcontractors, there was apparently a billing error, so we will undoubtedly have another round of phone calls in a few months.

In my 35 years of practicing law I have seen this in no other business relationship. The mechanic working on my car does not bill separately from the garage that employs him, and the dental hygienist does not bill the patient in addition to the bill from the dentist s office. Essentially the situation here is the same. If SNHMC opts to subcontract out the work, SNHMC should include the charge as part of its bill, and be responsible for paying the sub-contractor it hired. Fortunately the biopsy was negative and my client has the health and energy to sit on the phone for hours trying to resolve this between the hospital, the insurer and the sub-contractor. I have no idea how critically ill patients fighting for their lives are supposed to handle these sorts of issues

This review in on behalf of Lisa Gardner for Dr. Michael Kaczanowski. Doctor K made an unpleasant procedure such a pleasant experience, from his knowledge to his humor, I felt relaxed and comfortable. His team was amazing and compassionate. I left with a stack of business cards to share with my friends. If this procedure is needed again Dr. K will be my first choice. 5 stars across the board!

Avoid the emergency room here if you have any choice. I brought my pregnant wife in with difficulty breathing and the ER doctor we saw could not be bothered with her. He finally asked what tests we wanted, as if we were doctors. We ended up driving to Lebanon to get quality care at Dartmouth Hitchcock ER. Where she was admitted and observed over night.

Worst hospital. I brought my 99 year old dad coughing, too weak to stand, shortness of breath, extremely low oxygen level (80s) and we waited over 10 1/2 hours in the ER to be admitted. It is now 1:15 am and here we sit. I m told there were patients with more acute illnesses. Funny - I saw at least 3 being discharged. Charge nurse said it s just really busy - others waited 10-12 hours. To me this is inexcusable especially when I overheard the nurses saying they were so bored - it s hard to stay awake. Not once did any nurse ask him if he needed water or a warm blanket or even just ask how are you or sorry for the delay.

Almost every experience has been positive at this hospital. From delivering my twins to ER visits with my children! Always professional and they actual care!

This is for the emergency department. We visited with my daughter and the care she received there was professional, efficient, and spot on. Thank you.

Avoid if you possibly can would never ever have any sort of surgerical procedure done here .Er staff are deplorable rude they should be ashamed of themselves the place isn't as clean as it should be either .If you need good care it's as always best to head into Boston to Ma general Beth Israel .

I've been going to Foundation medical for a
Few years, but these past few months have really shown me what this group is all about. I've been having serious symptoms for months, and instead of getting right to the point and having the appropriate testing performed, (that would define what the actual condition is), they insist on putting me through multiple tests that are not necessary and are not covered by my insurance. This is done so that they can make money off of me. Thousands of dollars later and I have no answers - NONE! Lastly, this group does not follow up when referring their patients to other providers. Left in the dark from both the PCP and the specialist that they referred me too. I will say this much- the front desk staff are great, but again, no follow up from nurses or physicians. Disappointed after being a patient with this office for the last few years. One star for routine stuff, physicals colds etc., but, for any major issues- I would NOT recommend this group.

Slowest hospital around! They are always rude... I have yet to meet anyone nice in the ER. This hospital really needs to look at the timlyeness. I ve never waited less than 4-5 hours. They are way under staffed to save money, but take up peoples time. The hallways are always crowded with people waiting to be seen.
If there was a better hospital I would go! Even my doctors office attached to the hospital says they wouldn t waist their time in this ER!

I just had a total knee replacement. Dr Davis the Orthopedic Surgeon, was amazing as were the nurses and LNAs. My stay there was comforting and pain management was very helpful. They took care of me like I was one of their own. I can t say enough for the incredible scale of care. My recovery is going well.

Worst hospital experience I've ever had. Sat in the hallway for 20 hours and never received an actual room. My injuries were not physical, but mental health related. If someone came in missing an arm I would hope they go before me but that being said I was billed the same as everyone else and should've at least received a room. The head nurse in the ER at the time was so rude but not only that violated my human rights in denying me contact with my emergency contacts. If I am ever in need of emergency care in Nashua, I will suffer and go another 25 minutes to parkland medical center in Derry where they treat you like a human regardless of the severity of your case.

I cant say anything bad aboit this place at all. I was there for 3 days and had several different nurses and doctors . They were all very professional and always made me feel comfortable. Nobody likes being in the hospital but the staff was great. Thank you southern new hampshire medical center. And a big thank you to the nurses !!

Went to the ER at Southern NH Hospital a month ago as my wife was having very major issues. My wife was having trouble talking, moving, and she had numbness and weakness all over her body. We get admitted into the ER and out first ER doctor was Dr. Collin O Brien. If you ever go to this ER, which I will never do again, and you get Dr. O Brien, tell him to leave and get another doctor. Dr. Collin O Brien listened as we accounted what happened but was rolling his eyes at some parts in the story basically implying we were lying and fabricating our story. His response to our account of what happened so far Normally if people think they are having a stroke they come to the ER within thirty minutes. We never once mentioned having a stroke. He was kind enough to put words in out mouth. He also said that he had never seen something like this before, implied that my wife was a lying drug addict just seeking for more drugs. He reluctantly sent my wife for a brain MRI and unbeknownst to us, sent some blood off to be tested for drugs. After receiving these results, they no longer pushed the drug addict side but then pushed that I abuse my wife at home. So Dr. Collin O Brien s two top notch solutions to my wife s major problems 1) You re a druggy 2) You are being abused by your husband. If you want an ER that treats life-threatening problems in those two ways, go the Southern. If not, go anywhere else. Because of Dr. O Brien, we wasted a day of serious testing. Our next doctor we saw after we were admitted was amazed my wife had not been seen in the ER by a neurologist. He was appalled by this. I will never go to Southern again. To not be negative about everything, my wife was actually treated very well in the hospital during her 3 day stay.

One of the ladies in the BHU told me that my doctor s patients rarely come back. Well I can tell you I would have returned, but chose another facility because of her comment.

So, the two stars I have given are for the doctors themselves. Whenever I've been there, I believe my treatment has been good.
The lack of stars is for the disorganization. So many times I have been told by this place that something will happen for me and then it just doesn't. "The letter to excuse you for time off work will be ready this afternoon." It isn't. "The nurse will call you by the end of the day." No call. "Oh, the nurse didn't call you yesterday? We'll have the doctor call you by the end of today." The doctor doesn't call.
I got an automated call asking to confirm my upcoming appointment. I confirmed it by pressing a button. I got another call for the same appointment and hung up, because I'd already confirmed it. I showed up for the appointment and was told I wasn't in the schedule because I'd cancelled it via phone. What?
Also, a few times when I've gone, their system has been down, which means they don't have any of your medical records on file, and they aren't sure of their schedules for the day. Whenever I call, I get complaints from the employees about how slow or stupid their system is.

Clean , first time ive been here but under construction .. Thr er room is spaced out witch is nice. Not all cramed together like most emergency rooms

The nurses and drs are rude and distrspectful to there patients and I don't think it right that they do that and make people feel uncufertable.there are all types of people that come threw homeless and people that don't have much money. So when u hold ur hand or ware a mask it makes the patient feel very self conscience about them self and they should not be treating people that way

From the ER, to ICU, to the 4th floor. Excellent care all around.

Dr. Kaczanowski and his staff at Foundation Gastroenterology were wonderful. Dr. Kaczanowski put me at ease and addressed all of my concerns in a calm and friendly way. Great experience.

Good doctors. Clean and saves you from going into Boston.

I want to be very clear. If you are having a baby, stay away from this hospital! The nurses were not interested in being there, provided little to no help. If you are lucky everything will go as planned without any hiccups. Unfortunately thats rarely the case and you'll be stuck with a staff that does not have your concerns in mind. I have plenty of examples but my favorite is when the nurse woke up my wife to let her know the baby was choking as she walked out of the room.

The nurses are great. I thought the xray machine that is mobile was great. Technology panel wS like a big tablet the place behind you and the machine was digital. Could view right there in the ER.

I had a colonoscopy on Weds morning. Everyone was very helpful, friendly and extremely proficient at the task at hand. The nurses, the anesthesiologist, the doctor and the whole staff in the department were terrific. If you can have a good time having this test.. then I had one...

I ended up going to SNHMC at the insistence of my OBGYN office for terrible abdominal pain related to an undiagnosed mass on my ovary. The triage nurse left the door part way open between myself and my husband, and another family being treated in the adjoining room. When I was finally being seen, the PA argued with the OBGYN on call right outside my door, saying that I couldn't really in pain and shouldn't receive the pain medications that were prescribed. In reality, I was in so much pain I was writhing for the entire hour car ride to the hospital from my home, and on the gourney in the room. I guess being 35 and having blue and purple streaks in your hair makes you a drug seeker at the SNHMC ER. The OBGYN was wonderful, caring, and empathetic - and that is the only reason I'm giving 2 stars.

Most nurses and doctors from the tachycardia unit are heinous people for not just drs or nurses but as human beings. They tell my brother they can no longer do anything for treatment that is not working anyways and recommend transferring him to CMC for surgery. The CMC doctor rejected the surgery yet the medical centers care is not working.. so We talked about Boston and when that was brought up they proceeded to tell me to call. I called Boston and they were confused as to why I was calling and not the doctors since they can only do a dr to dr transfer. To the point where someone admitted in your hospital wants go ama on your hospital and go to a different one is a joke! Your doctors are pretend doctors. It is absolutely crazy you do not do ultrasounds of the heart on weekends. I m positive people have died because of the carelessness of these doctors. If someone has died specifically in the tachycardia unit of this hospital SUE!!! I m telling you it was malpractice and most of these doctors only care about their paychecks and nothing more. The doctor who told me to call for a transfer was a heavy set dark skinned DOCTOR from the tachycardia unit. She should absolutely be discharged for being so rude and careless. She doesn t deserve the title of a doctor and no other doctor had stepped up and done the right thing.

No pleasure here, everyone in too much of a rush. Not in a good mood.

Great hospital. A Special Thanks to the amazing Dr. Keever, Nurse Tam and the other nurses, anesthesiologists and others involved in my surgery. They all took really great care of me. Everyone was incredibly nice. Very happy and very grateful to everyone at Southern New Hampshire Medical Center!

My friend, Richard is here with a shattered hip. Took them three days to decide how to put it back together, then ten hours to do the work. The surgeon said it was the worse break he'd ever seen. While this might not seem like a great recommendation, considering what he looked like after his fall and what he looks like a few days after surgery, I'd say they did an awesome job. He's comfortable and has his sense of humor back. What more can an old man ask for?

Take your loved ones anywhere but here. I would give them a Negative star if there was one. Funny how no one has responded from there. It s been 8 months since the original review. Shows...

Had excellent care in 3 west. Constantly being checked on and was made to be incredibly comfortable. Sharon H was a specifically kind and thoughtful nurse. We had great conversations.

tl;dr: Rude ER staff kept us waiting six and a half hours while a worker playing Pokemon on her Nintendo Switch did not bother to get a wheelchair for a patient who could not walk.

My wife had been operated on for plantar fasciitis this past Friday. I would like to say now that Friday s surgery went very swiftly and was completed by kind and caring professionals in the same building (which at this point is hard to believe). Two days later, she began feeling her calf was tender to the touch. The on-call doc recommended she go to the Nashua Southern New Hampshire Medical Center ER to get checked for a potential blood clot. We arrived around 2:00 PM.

The PA put in the order for the ultrasound at 3:47 PM. It seemed the staff thought we were hard of hearing, as all they were talking loudly and frequently like this was some sort of social event. Nothing work-related. We waited roughly an hour with no contact from anyone and were starting to wonder if we were forgotten about. From this point on, we waited patiently until 5:15 PM before asking for a wheelchair so I could bring my wife to the restroom. She tried getting up on her own, but the pain was too great for her because her pain meds had worn off by now. The ER nurse said You can t walk there? Didn t you walk in here? My wife was embarrassed to admit her meds wore off and the triage nurse we saw initially said DO NOT take anything before the ultrasound. The ER nurse replies OH that s just for belly ultrasounds , this one it s fine.

Eventually, the ER nurse admitted I m not sure why your ultrasound isn t ready yet , and someone started bickering with her and shouted WELL NO ONE TOLD ME TO CONTACT THEM! The one shouting, Kelly, began accusing others on her team and other teams of who was supposed to do what and said it s not her fault repeatedly. The ultrasound tech had apparently left. Throughout all of this we did not get an apology or even hear the words I m sorry from anyone in this office.

Finally, around 6:50 PM, she was seen for the ultrasound by some one on-call. She asked the ER nurse if I could go with her, to which the ER nurse quickly objected OH no, males can t go into the ultrasound area unless they may be an expecting father. Do YOU have to worry about that? I get the attempt to lighten things, but this legitimately made her and me uncomfortable.

While waiting, I noticed at one point one of the guys at the desk glared at me and must have mentioned something to someone. No one bothered to talk to me or apologize for the inconvenience, but were fine with talking about me behind my back.

The PA told us It s not a blood clot, so that s good." I followed up asking what it was to which we got the reply oh, we dunno. I thought this was a joke. The PA then openly admitted he had never even heard of this, even though the procedure was done in the same building just days before.

By this point, we were unsure if we were supposed to leave or if we were waiting for a nurse, so I asked for clarification. I was interrupted by the PA with YEP YEP she ll be in to read you- you know what I ll come in and do it and as soon as he enters he changes how he s speaking to a nicer tone and apologizes directly and condescendingly to my wife. While all of this was happening, the accusatory worker, Kelly, was playing Pokemon on her Nintendo Switch. I can t make this up.

A guy at the desk gets the wheelchair and tells me Okay I ll wheel her out front while you get the car to which I agreed and thanked him. I escorted them to the entrance and he said he d be there with her to bring her out when I pulled around. Well, he abandoned her and asked some security guards to do it, who said they would. They did nothing. I found this out after I helped her to the car.

We ended up leaving at 8:15 PM. This entire visit was disheartening, troubling, and down-right insulting to say the least. I sincerely hope the hospital cares enough to read this feedback.

I had to fiercely amend my review due to Google s character limit. There are many more details.

Over the years I have had some pretty terrible service here. After my third misdiagnosis that left me almost unable to breath I stopped going here. Delighted to see now they have somehow gotten worse as I have a family member severely ill and they didn t even do basic intake, to see she had a high fever. Discharged her with no contact info to find out she was septic and couldn t reach her of course. Thankfully they had correct emergency contact info. So one star for that.

Top notch hospital. Don't read bad reviews. Found a heart murmur I didn't know I had. And gave my sister an emergency surgery. No malpractice here. Good doctors and nurses.

We had our son here and we had an excellent experience. Doctors were, in my opinion, very knowledgeable and professional. We chose this hospital to have our child based on recommendations of friends that had used the hospital prior. We were very happy with our experience and highly recommend this to others who may be considering this hospital as their choice.

I'm reading all the reviews about how the emergency department is doing a horrible job with treating patients over and over and over. Then reading the reply by the hospital and it says the same thing for every complaint just a name change of who ever is writing it as if no one is really reading it or trying to change the way this hospital treats patients I bet I will get the same response from them with my name there. This saddens me to know that a hospital that should save lives doesn't care for the people who relies on them

My fiance had to get facial sugery here today, every single staff member of the surgical team was amazing and we are incredibly greatful to all of you!

Everyone is a drug addict in all Drs opinion but at least this place treated me with respect all my Drs are through here foundation is all good Drs

Very positive experience here for the birth of my son. Great care and attention to detail from all staff. Good food options and accommodations. Felt right at home here.

Er waiting room was gross. Dried blood on chairs and floor. Trash on tables. We were the only 2 people in waiting room so the staff had time to clean. The dr was rude and asked quedtions but cut you off when you tried to answer.

Wait is way too long for people in the er. If you need immediate attention, don't go here.

Their ER and Psychiatric team are a useless disgrace.My husband's psych meds were not working correctly, we now know due to a surgery he had last year, and he drank alcohol after 6 years sober and got very unstable. I will not go into detail, but he needed an inpatient stay to stabilize his medication, but you have to go through an ER for that. After explaining to one of their psych team in the ER his long mental health history and the state he was in she said they would probably just release him when he was a little more sober and the next psych team shift spoke with him..this was already a ridiculous statement after what i just went over with her. His psychiatrist left many messages with the ER, the doctor on shift and their psych team all through the night to not release him without speaking to her, and no one ever called her back...they just released him the next morning, still partially sedated. Then when his psychiatrist finally got someone at the psych team the next day they claimed there was a mistake and they hadn't received all the clinical info from the ER! I spoke with one of their own team! This is a hospital with their own acute psych team and inpatient facility, and this is what happens to an unstable patient in need of help...they dump him on he street still partially sedated, with no way home, no wallet, no keys, no phone. He had to ask to use the lobby phone and call me an hour away at work to leave and come get him. My 2 phone calls to the ER that morning before I went to work I was told he was barely waking up and it would be quite a while before they could even try talking to him, and they would then talk to his psychiatrist since it was in his notes. Do not go here in a crisis...it may seem safer to get somewhere close by, but obviously that is wrong. Drive to Boston if at all possible.

Do you have a negative option??? Worst patient care ever! Been in the ER since 3PM yesterday, with my daughter. I ve also been left to sit in a chair since that time. It s now 2:00am- staff too busy talking about what they wear for pajamas, while I m sitting in my comfy wooden chair, to even notice the discomfort level on my face. Thx Souhern NH Medical Center for reminding me of everything that healthcare is not supposed to be!!!!

This place is awful. I work in medicine myself and this place is everything that is wrong with healthcare. I heard more patient information in the last 12 hours, than I care too in a lifetime, including patients names, addresses, dob s, medications, addictions and more! Get some glass around the nurses stations here before someone reports a HIPPA Violation. Seriously! At the very least, close the patient doors, when your asking personal information, so that not all patients are hearing every little detail about incoming patients and their medical information.

Also- I ve spent an hour trying to log into my online billing account and #1, I continue to enter the CLEARLY TYPED ACCOUNT NUMBER that s on my bill, and your system can t recognize it? I then went onto your home page, to send a note to your admin., to notify your marketing team, that the online bill pay log in , does not work and I m now I m being asked for a security code? What security code?! At no point was a security code provided. Geez, such a waste of time.

The option to make a patient payments online, should work flawlessly, given the amount of patients that prefer to use today s technology in order to take care of these types of bills. More than one person has dropped the ball at this hospital. Yikes.

After experiencing a traumatic morning where my sister had blacked out and hit her head for unknown reasons my family and I had to go to this hell of a hospital. The staff at the front desk were incredibly rude, not only to me but to my stepmom by implying that she had less of a right to see her stepdaughter in the emergency room than our biological mother. There were multiple patients in the waiting room who were in deplorable conditions, but were treated as less than human by inconsiderate staff. My sister was left in a neck brace for an hour more than she should have, which means she had to suffer incredible discomfort for that time. The staff at this hospital need to learn a lesson in respect for other people. The only patient I would recommend go to Southern New Hampshire is one that is already dead.

Was sent to the ER with possible septic infection. Was not taken into triage for over 3 hours. Was told I would need to wait another 3 to be seen. If I had a septic infection, I could have been dead by the time they finally saw me.

This is not the first time.

Was in that ER with a major, bleeding wound. Was not taken for triage for 4+ hours at the time. Will not be going back.

Emergency room is awful but threat of the hospital is great staff

The emergency waiting room and the hospital are two different worlds, no one will check on you, no one will be transparent and upfront with you. I was sitting in a wheel chair when the triage nurse called my name and he asked if I could walk... Then proceeded to let me figure out how to work the wheelchair and push myself over. Told him my symptoms and what was going on and he asked multiple times So why are you here? . One of the times I was actually seen by a doctor in a reasonable amount of time they did not examine me very thoroughly and didn t catch my severe case of mono that I later found out on my first visit to Dartmouth Hitchcock. Avoid this ER, there are other that will actually treat you like a human and be transparent.

I sat there for 3 hours without being seen, after an hour and a half they took my vitals asked me some questions then had me wait another hour and a half, wheb i asked how long it was going to be she said i had one person ahead of me then proceeded to call 6 other names in the span of 30 minutes not one was mine. If you want to live go anywherw else. You have better luck getting a homeless man to do surgery on you amd succeed than you do at this horrid place. Useless people in a useless hospital. Garbage i highly recommend going anywhere else

I had surgery with Dr.Jannie Keever and her team.They did the fantastic job.They are simply the best.

I had such a great experience here when giving birth to my first child in May .The nurses and doctors were so kind and helpful. I'm glad I didn't listen to the negative comments and tried it out for myself. Thank you so much!

Extremely grateful and pleased with the service our child recvd today! Thank GOD!! The staff was phenomenal!! Thank you so much for the attention and service! It was our first experience and we're extremely appreciative!!

One of the worst ER's I have ever been too. I was unable to keep anything down for 48 hours and was severely dehydrated and pregnant. They never got my vomiting under control, took over an hour to get me hooked up to an IV bag despite having the needle in my arm ready to go, the doctor spoke to me for maybe 10 seconds, and just advised to call my OB. They discharged me despite not having actually stopped my vomiting and I went home extremely ill all night still vomiting every 10 minutes. They just don't seem to actually care about patients and want you in and out fast as possible. This was not my first horrible visit with this ER and I will not ever be returning here.

Just had our baby delivered here, could not be happier with the care the doctors and nurses provided to my wife and I. Would highly recommend!!!!

Will bill you from multiple agencies for a single visit. I've got 3 separate bills for the same procedure. I would give 0 stars if possible, DO NOT GO HERE!

A good hospital good staff I had one problem with a emergency Doctor she was just a rude unhappy person other than that one It nice people work there.

By far the worst hospital to go to. Brought my infant in to get checked. Waited 3 hours to even get to triage. Once in triage and getting a few questions. The nurse told me I had an hour or so wait to go. I tried waiting it out with my sick infant but I soon realized they were calling people into get a bed and those people arrived hours after me. I was told by the PCP to get there immediately! They were no help. The charge nurse for emergency was beyond rude and disrespectful. Ended up bringing my child to Parkland Medical Center were they got her in immediately. Addressed the issue and started treatment ASAP. They took great care of her. On top of that, they were busy. Still had only a 5 minute wait time and they also got us out faster than the time I waited at southern. I will not ever go to southern again. Waste of time. Dirty hospital.

I suggest going to parkland medical center were you will be cared for properly!

I had to go hear once for the emergency room and although it was quite empty my waiting time was very very long. I waited over 3 hours and they seemed to be trying to find a health issue when it was a relatively minor thing. They ordered a cat scan and made me wait and actually scared me in the process. After that day I go to another hospital which still has long wait times (not as long) but they take care of you and explain everything. I would still go here if I had to but the wait time and the set up is not that great.

Most staff is very good and caring.
Communication is bad , billing is bad, computers crash EVERY TIME IVE GONE TO ANY APPOINTMENT. Several appointments this year.
For the amount of money you charge every one
One would think you could upgrade above Windows 99.
Im leaving your system completely.
My primary doc doubled my prescription to take two glamipromide daily.
so I did, and ran out of pills. Without telling me he doubled my MG so now I quadrupled my intake and ran out of my prescription. THERE IS NO COMMUNICATION ANYWHERE IN YOUR ENTIRE NETWORK. I AM LEAVING SOUTHERN COMPLETELY!!! YOU SHOULD START PUTTING NEGATIVE STARS BECAUSE ONE STAR IS WAY TOO HIGH!!!
I SUGGEST YOU GIVE UP HEALTHCARE COMPLETELY BECAUSE OF THE INCOMPETENT DOCTORS THAT THINK THEY KNOW EVERYTHING!!!

My grand daughter, visiting me from out of state, had an emergency appendectomy followed by 12 days in the Pediatric Unit. Every single staff person there from admission to discharge could not not have been more competent, professional, communicative. Our whole family is most grateful for their excellent care and unbounding kindness.

They did a half fast job and only swabbed my nose checked my breathing on my back that's it said I have the flu then gave me ibuprofen and sent me home when I know I have a lot more wrong with me.

I was suddenly approached by a rather rude and intimidating security staff that accused me of having offended a nurse. The nurse claimed that I had spoken to her in a rude way and complained. I was not given a chance to defend myself against the vague accusations and was set out immediately, woth the comment that if I returned, I would end up in jail!

Today waiting time wasn't bad at all, as soon I registered the nurse called me in

They take too long. How can hospital function correctly if there's only one doctor to 16 patients?

Honestly one star is to much. The emergency department is awful. They treat everyone that goes in there like drug atticts. Narcan is the go to for everything. Even if u don't do drugs at all. Its pathetic. Eventually they will end up hurting or killing someone. If they haven't already. The doctors are cold. Extremely unprofessional. I don't feel human when I go there. More like a test dummy. I don't recommend the emergency room to anyone. Go to st joes. Its not worth it. The best hospital around is now hands down the worst. Something must be done about how they treat people. NOT EVERYONE ARE JUNKIES. PEOPLE DO NOT DESERVE TO BE TREATED THAT WAY. NARCAN IS NOT THE ANSWER TO EVERYONES PROBLEMS.

They are wonderful. My mom is in there every month it seems. They are so awesome. Take such great care of her.

In my personal experience and in my opinion: If you are seeing someone in the oncology department I URGE you with all my heart to make the extra hour trip down to Boston for care or at LEAST get a second opinion right away from another hospital.
but,
The rest of the hospital seems to run very smoothly and efficiently from what I've seen.

A few months ago, I had a quarter inch gash on my thumb. In a panic, I went to the SNHMC Urgent Care Center in South Nashua. After waiting about 20 minutes, they put some glue on the gash, put a bandaid on it and told me I was fine. Several weeks later, I discovered that apparently they are charging over $300 for a bandaid and glue.

Several years ago, I had a kidney stone about to pass and I went to their emergency room, before their urgent care centers had opened. A significant amount of water had backed up inside my kidneys and I requested pain medication. About 30 minutes after being admitted, the stone passed and the pain was gone without any medication. I told them this and said I was now fine, but they accused me of being some kind of junkie; that I had come into the hospital to score prescription medication and wanted to leave because they wouldn't give it to me. A test later showed what happened and they apologized a few weeks later, but I wish I had remembered this moment when that gash happened.

If you deal with this hospital, just remember my experience. You're not a patient to them, in their eyes, you're a gullible junkie they can exploit. They're just lucky St. Joseph is almost as bad.

Six visits, SIX VISITS!!! Over $2000 spent out of pocket between my SNHMC PCP, SNHMC labs, and SNHMC ER, and they still cant figure out what's wrong. Either they are scammers, sending me for tests I dont need, and refusing to fix the problem, or are INEPT AT DOING THEIR JOB! Either wouldn't surprise me. DO NOT GO HERE!!!! You'll be broke, with no results. I am changing my PCP, and never stepping foot in this place again. ID RATHER DIE!

Called customer relations about my $700 bill, FOR NO SERVICES PERFORMED. Doctor refused to look at me, and they refuse to do anything about the bill. These people are CON ARTISTS!!!!!! I still have problems, that they refuse to look at. DO NOT GO HERE, UNLESS YOU WANT THEM TO TAKE YOUR MONEY, AND PROVIDE NO TREATMENT!!!!!!!!!

Went there for abdomen pain, it was so bad, that I could barely breathe. These guys refused to look at me, and told me I had to go see my primary care physician. Then I get the $700 bill in the mail. So now I'm out $700 FOR NO SERVICE!! These guys are CON ARTISTS! They should be ashamed of themselves!!!!!!!!!

Treated me kindly. Saved my life too. From now on I m never leaving NH for my critical care.