Southern New Hampshire Medical Center Review

Dr. Kaczanowski has great bedside manner and the endoscopy team from reception to discharge was extremely efficient and kind. Thank you!

Made A bleeding pregnant woman wait 6 and a half hours to be seen. For a brief evaluation and a recommendation to go to the obgyn tomorrow. Wasted my whole day there for nothing. Thanks Southern I'll be going to St joes from now on.

I've lived all over the country and this hospital has the most unprofessional e.r. I have ever witnessed. It's truely awfull. The staff is unprofessional, uncaring, unethical

Took my son in for mental health screening. He had to lie on a bed in the hallway for almost 4 hours for results from urine sample and bloodwork. Nurse told us twice that it would be just a few minutes more that turned into hours. We left. Very disappointed.

ER front desk on wed we're the worst ever. However once my mom was put a room on the 3rd floor east the staff was the best ever.

This place is TRASH. My friend had to give his wife CPR in the ER while no one would come to the room and she passed away. The rating is actually NEGATIVE 5 stars but can t do that obviously. For the love of god if someone is injured please drive the extra 15-20 minutes to The Elliot or Catholic Medical Center in Manchester for actual medical care.

DO NOT GO TO THIS HOSPITAL FOR ANYTHING AT ALL IF YOU HAVE A CHOICE. I, and multiple family members have all had horrible experiences with this joke of a facility.

Can't really speak about the all the individual hospital departments, but I've had family visits and stays at the ER, ICU, and regular in-patient parts of the hospital, and the experience has been great. The staff there are all very attentive and dedicated. I had a family member who was touch and go in the ICU. With the panel of doctors combined skills and sound judgement, and family prayers, the member survived. I will be forever grateful for their attention and dedication.

Worst ER I have ever been to. No ER doctor came to see me. They lost my urine sample and when I asked why I was to give them another sample, the Physicians assistant told me it was because I didn't give enough (I gave them a full sample), but another nurse piped in and stated they needed the sample because they lost the first one I gave them. They refused to run further testing and even stated that was the plan when I first walked in. The nurse didn't know how to take my vitals (and she only visited me once in the nearly 4 hours I was there). The physicians assistant I saw (Mary-Ellen Dalzell) had zero bedside manner and did not take the time to get a full history of my symptoms. She refused further (and reasonable) testing. She talked trash about me to other nurses and then was super condescending to me when I had other questions to ask her. She stated that I did not display enough discomfort for her liking, so she was OK with sending me home in the same amount of pain I was in as when I arrived...and she was ok to do this without a treatment plan. If yoy get seen by Mary-Ellen....just stop right there and leave....you will end up worse off because you just wasted your precious time and you are in the same condition or worse than when you arrived.

Called an ambulance after finding my daughter passed out in the kitchen. They took her to SNHMC. The ER doctor said she was fine. Did no exam for concussion even though I told him she hit her head. He sent her home.
The next week she passed out again and was in cardiac distress. Awful...awful hospital ER.

I wish I can give Negative Star to this place.
worst Place on the planet. I will not suggest anyone to go to this place they will rip you off.

Made my son sit in pain for hours while his nurse browses Facebook just wow

I waited four hours with my girlfriend while she was having seizures and she only got blood taken and the nurse dealing with my girl said not she's just having an anxiety attack. I am not happy at all with your staff and how slow they work

I am about to have my 2nd child and the thought of delivering here again terrifies the crap put of me! The attending Dr. dropped my 1st she came less than an inch from her brand new skull slamming into tile flooring! I was being stitch after an episiotomy and after the 1st numbing shot and a stitch I told the woman doing it I could feel it and it hurt terribly. She proceeded TELL ME that it was just the pressure I was feeling... umm no! I was in more pain than pushing out my child! I then had brought with me a birthing plan like suggested.. to please not give my newborn a binki I was going to breastfeed. They let me feed her once she latched great.. they took her for some tests and returned her with a BINKI DIPPED IN SUGAR SYRUP! She wouldn't latch for over 3 hours while I cried and panicked that she would never latch. There is no place for your significant other to sleep/stay if they choose to stay with you. I was also told she was jaundice but to go home and they will call if needed. I got a call the next morning at 7am to bring her in... when we clearly could have just stayed and put her under the lights instead of bring home a child whose eyes were as yellow as a yellow crayon! Not to mention her skin as well!! I am looking to switch OB/GYNs because mine will only deliver at this horrible place!

This place is terrible, grossly negligent, understaffed and clearly overburdened. Security guard was incredibly kind and responsive and helpful but ER staff were terrible from start to finish. Medical receptionist was surly, curt and impatient, RNs lacked any bedside manner toward a very sick individual. Seemed more concerned about getting you hurried through to open up beds than in doing an accurate, ethical or comprehensive assessment. Didnt even give my family member discharge paperwork. This place should be ashamed of themselves.

The hospital is filled with unprofessional nurses and they threaten patients when they make mistakes. Do not support this place.

My 93 year old Dad needed a blood transfusion on the 3rd Floor West LNA's and Nurse(s) Sophie, and Susan did an incredible job making him feel right at home and helping him feel safe. During these uncertain times of the pandemic COVID-19 it takes a dedicated staff to help things go right! Super Heroes they are.

So helpful and understanding, especially the crew at pre-op, they really went above and beyond to help me out, very grateful.

Best place to go for primary care and specialty care

due to medical negligence, having good health insurance, I was literally asked to leave the hospital emergency room because I "could make it to the bathroom" as not to soil myself. The IV that they tried to place in my arm broke and have permanent injuries sustained from this issue.

I urge others to go to St. Josephs hospital or other nearby health establishment if at all possible

I was at the ER and had bad veins, so it was difficult to draw my blood and get hydration intravenously. At the first attempt, one vein blew out. However, Dr. Dahlete (sorry if I misspelled his name) was very caring and proficient! He used an ultra-sound method and accessed my vein smoothly. Nurses Jenny and Kayla were very friendly!

My son was admitted yesterday for stomach pain and severe vomiting . They took some blood and sent him on his way. Today he was vomiting blood went back and after some rude comments from triageze and waiting for an hour in the ER while he was vomiting and almost in tears we are now going to Parkland. I am not impressed.

For the past five years I have been looking for a doctor who is relaxed but present during my visits. I have finally found one! Doctor Shafer takes the time to answer all your questions and she makes sure all your questions are answered to your satisfaction. She isn t on a computer ignoring you, she is there. She has a awesome personality and so accommodating.

my nurse's we're so nice and tried comforting me during a pannic attack I've heard a few things of this hospital but in my opinion is the nurse's they Rock they are caring, gentle, compationet, patient women (men) my stay was comfortable and relaxing after the worst was over I spent 3/4 days there. Would recommend Southern NH Medical Center because of the nursing staff
Thanks again

Nurses treat you well but there s no respect and they do things to you that you don t understand. I was held down in the middle of the night trying to take my blood while I was sleeping. I would not recommend coming in

This hospital does a great job. The doctors, nurses and staff are amazing!

Best Nurses and Doctors! Surgery scary enough but put me completely at ease

Its a hospital. What can you say. Its not bad, better then parkland in Derry.

Best hospital to have a baby! My care and my babies care was phenomenal from start to discharge.. I had a c section and the nurses always made sure my pain was under control... they took my baby so I could rest a few hours each night... only issue I had was some of the LNA s not washing their hands before taking my newborns vitals, I spoke up and it was easily corrected to ensure I was pleased and corrected... shout out to my doctor Heather Feltmate and a few nurses Jess and both Diane s great people all around... thank you for taking care of myself and my baby.

You call the medication line..they never get messages.You call....they never responded to my calls.They ignore calls for medications.Even after nurse gives doctor the message.Very poor customer service with the calling nurse who takes message.And the doctors.

Southern New Hampshire medical Center is the worst Hospital in NH this Hospital have worst STAFFS ever

"Phenomenal Physician and Nursing Care"
My husband just recently had a EGD/Colonoscopy by Dr. Kaczanowski and anesthesia given by Dr. Magee and very much grateful for these two outstanding physicians! The compassion and professionalism shown by these two physician's gave me the comfort that my husband was given the best care that they could provide.
The nursing care from check-in via Sue, Lina, Lucy, Laura B, Dennie, Kate were so kind and just an amazing endoscopy team at SNHMC!! Thank you all for providing my husband and I a positive experience!

I love this hospital!!!! The best one I have been in#!!!

I would like to know about the treatment on Hemorrhoid. I had a surgery almost a year ago but feeling different problem. Would you suggest a best doctor.
Thanks in advance

I can't tell you how upset I am right now at how I was treated by the girl Caitlyn who runs the phones in the front lobby at night. How rude and unprofessional she was and how rudely she treated me while I have a grandmother dying in the ICU!!! If I can't trust a hospital to have professional phone administrators how am I suppose to trust this hospital with a dying relative??

Took my 9 month old to the ER because he would freak out and scream every time he had togo poop. The nurse said she was hoping I was not using my son as an excuse for me not togo into work! That really makes her and the facility look bad! Shame on you!

The ER staff was very professional and their friendliness was helpful in my recovery. Thank you

Went to radiology department for copy of MRI. Had it within 20 minutes

This place suck,i was in the emergency room with a really big pain and they make me wait more then 3 hours in the waiting room..after those 3 hours i ask the girl in the front if they forgot about me and she told me that ,there was not a room available yet for me ..so i have to leave and go to St joseph hospital..

Whom ever answer the phone for 3rd floor west needs to change the poor attitude an answer the damn phone . If your busy i get it but say that dont just hangup. Its rude an makes u ugly. Have a great day ****

There are no options for treatment for something as simple as hypothyroidism from this office.

My daughter had to go to the ED there. Upon her checking in she tried to inform the med staff of her lengthy GI history. She has had infections that doctors wouldn't normally look for (c-diff, giardia, shillelagh & bacterial overgrowth). Just about everyone was extremely rude & insulting mostly the Doctor. I think she would have gotten better care going to a Vet. After this visit and the lack of care we'll be going somewhere else which is a shame because SNHMC used to be so much better. It wasn't until the end of her visit that the doctor realized she has had c-diff many times and if that's what she has I hope someone bleached that ED.

Dr. Waller and all the staff at Southern have truly impressed me! Nice, clean, updated rooms with all the latest technology in the medical field makes this hospital a 6-Star in my opinion.

2 months ago, my son (age 11) suddenly collapsed durring class with no previous underlying issues. After a 3+ hour wait the ER, we went to another hospital. Tonight my 6 month old daughter spiked at 106 after a week of having a fever. Recieved instructions from our PCP to get to this ER immediately. Waited another 4 hours tonight... still being told more than an hour to go. Had to leave. Absolutely unnecessary! I'll drive to a cemetery before I go back to this hospital.

UPDATE.... Contacted this facility the falowing morning. Staff refused to estimate the current wait time in the ER and refused to allow us to check in and wait outside. (Sorry, I dont want my child near a group of sick individuals for hours on end) I took my child to Parkland Hospital. Wait time was under 5 minutes. Xrays, uran sample and bloodwork where all processed including results. Prescriptions called in without having to ask. Detailed meeting with the Dr and discharged in less time than it took to wait at SNH hospital.

I am deeply disappointed with Southern. Over the years, this place has gone downhill drastically. I was expecting much more, especially sence they recently remodeled the entire design of the property and have expanded into the surrounding neighborhoods. Apparently they have forgotten who the customers are. Looks can be deceiving.

I've had many procedures here the doctors , nurses and all the staff are awesome. Today was scary but Dr K put me at ease

In for procedure today. Staff adequate. Anesthesia just brushed me off. I'm very agitated so I came here to vent.

Had Dr. Kaczonowski for a colonoscopy today. I was very pleased with the amount of care and upbeat personality from him and his staff. No problems, I felt great after the procedure. I would definitely recommend this place to anyone.

Absolute best Hospital in the area. Great Docs and great staff. Caring, knowledgable and friendly emplyees. Highly recommend this for your medical needs.

Going to get lab work they tell me they will be right down to get me and after waiting a good amount of time I go up to ask if they re coming and then they said they ll be done soon they re on break. Yeah, well I have a job too and I got to be at that job in 15 minutes so guess what, one star! Be respectful of people s time!!!

This place let me walk out the doors with pneumonia they didn't give me any x-rays in the emergency room treated me very very very rude so I would say this service kind of sucks but I went to my doctors after that and he sent me to the emergency room at St Joes where I was treated very very good and humanely not like a piece of s*** the way they treated me down at Southern so southern pound sand you don't take care of your help you don't take care of anybody around here except for you thinking about money not people when I went there I got admitted and I had pneumonia and a brain infection they treated me great the other hospital was totally opposite that you think about money and not people I didn't have enough money for one so they treated me like s***

They treat patients like crap here. Especially in the emergency room. Thier attitudes are horrible.

My Mother was discharged from 4 West on July 17, 2017. She received wonderful care from the nursing staff. They were all professional, kind and hardworking. We did encounter a negative experience with the social worker on Dr. Gorecki's team. Sadly, she was extremely rude, and quite obnoxious. Thanks again to the wonderful nurses on 4 West.

I like these guys. Staff is friendly. We use them for more than just ER.

What can I say?
I've been a patient here for 17 years, but each visit to the ER or any inpatient stay that I've had over the past few years has been worse than the last.
Most of my doctor's here are awesome, so it is with a heavy heart that I will be leaving SNHMC and transitioning to a different hospital.

The response from owner below is not worth responding to, I've talked with them on several occasions but nothing changes.

Had a baby at this hospital 7 years ago. This year I will be having another and was terrified thinking I may need to go back. Everything was fine right up to the point I came in to deliver. I was sitting on the side of the bed and started feeling like I had to push. The nurse yelled at me and said not yet ! Don't push ! Not ready ! So I closed my legs and tried to hold it, but my daughter was already coming down. She got her shoulder stuck on my hip bone and got stuck , I believe because of this. She broke her clavicle bone to get out and I nearly bleed to death. After they took her away and they had me sitting in my own blood in the dark for hours by myself, where I couldent reach a call light or the light itself.then came time to breast feed and the staff was rude grabbing my breasts without permission and thinking that they knew it all. Let's dump Suger water down your shirt that will help. All that did was make me wet and cold. They continuously grabbed my baby's head and was smashing it into my breasts. Now this will be my 5th child I'm not new to breast feeding, they treated me badly. When I spoke out they dident like it and i could hear them talking about me saying to chart me as post pardon depression. Nice what a great staff, I'm sure that's what every mother wants. I started out smiling and left in tears

I recently saw Ellie Chung, endocrinology, after waiting 4 months for the appointment that my doctor was sure would bring me answers. I brought her a list of problems/symptoms that I ve been dealing with like soaking night sweats every night 18 years after menopause, extreme fatigue, double vision, extreme constipation, heat and cold intolerance, major hair loss, extreme moodiness with diagnosed depression, and many more symptoms. Nothing in my list mentioned my weight gain as a piece of the problem.

After running most of her tests, one hasn t even been completed, she contacts me via the nurse saying everything s fine and we ll see you in a year, not even a second visit? I of course asked about the myriad of symptoms I gave her in a list, how is the Dr. addressing those? The nurse said she didn t know, and she would talk to Dr Chung again. I received the nurses last call today to say, Dr. Chung is sorry, she did everything she could and theres nothing she can do to address my weight problems.

Did the good doctor just call me fat?
Did she read the list of my problems?
My weight wasn t even listed as a symptom?
So disappointing to be treated like a lab result, and nothing more!!!!
Thanks for nothing Dr Chung!
I would not waste my time to see this doctor who is only about labs-not the person!

i went to the ER twice in a row, one time having a full blown Panic attack where i felt i was gona die, another where i was actually Suicidal.** Both times they told me to go home and i was and i quote" a waste of their time".

This reminds me of the woman that went to the ER here for suicidal ideations and they told her to go home. She committed suicide by jumping out her window on Main Street. Shes dead. This is the "level of care and Life Saving" this hospital "commits to".

The only person in the entire ER that even showed ANY form of kindness was one of the security guards that got me a coffee once. That was the Only time.

This hospital is so unprofessional who takes in a emergency patient doesnt allow visitors in the emergency room, makes them spend a whole hour there. Then sends the visitor the only ride home at 1 for the patient to spend the night there,  to only KICK her out at 2/2:30 in the morning. which was like a half an hour from when they sent me home and now they won't let her make any more phone calls and they won't let her sit outside on a bench because she doesn't have a ride home. Very professional nice job people nice job, thanks for all the help. There are TOO many doctors now, that dont do there jobs.

It's easy to get to
Employees show a much higher care
And they go the extra mile to get the help you need

Having a procedure done at SNHMC this AM I experienced the most caring and concerned staff, starting with the receptionist, nurses, anesthesiologist and doctor. Thanks all of you for the excellent care you gave me , and helped with the anxiety I was feeling. You're the best!!!!!