South Motor Bmw Reviews

Nick and Tony are great people. Great service , love my three series. Got my three series love this experience. Very genuine and great service.

Charlie and Robert were amazing today. Went above and beyond expectations! Second car and will continue to come and see both of them.

Omar and Charlie are the best! Very nice and helpful and extraordinary service. It was a pleasure to work with them today.

Charlie was very knowledgeable and assisted me getting my phone paired up .

I could not be more pleased with me experience at South Motors. The salesmen Emmanuel and Thomas were so helpful and efficient at finding me my dream car. The Genius Camille knew every answer to my questions and made me even more excited about my car! Thank you!!

Excellent customer service with South Motors BMW Miami. We got our 2nd SUV from them (upgraded our X3 to and X5) also from the same client advisor (Armando Rodriguez) and we are very happy overall with our experience.

Nick and Michael are great geniuses . Christian is a good salesman ! Would recommend this dealership

I have been a loyal service customer to South Motors BMW in part because of William M. Acevedo; he is very professional, courteous, attentive, and knowledgeable. I highly recommend him to anyone who is in the market to service their BMW.

Wow left with a 7 series and amazed with the service here in sales . Saury made a personal experience and statement selling this car and Nick and Charlie duo by far an amazing genius group.

Charlie and Armando are the best! Excellent customer service! Fourth lease with south motors BMW!

Loved coming here! I went to both Braman and South Motors to look at different cars. Leo helped me pick out an amazing car and Charlie taught me about all the different features and things I can do with it. 10/10 would recommend!

Christopher was very knowledgeable and honest with his assessment of my service issues. Everything was completed in a timely and cost effective manner.
Carlos

I had a wonderful experience at this dealership. I brought my car for service and Horacio Mendieta took care of me. He was very professional and explained all the details of my service to me. Charlie Lawson also helped me with additional questions I had regarding functions in my new mini. Highly recommend!

Charlie, Armando, Martin, and Octavio
and South Motor BMW have been taking care if my family since the early 1990 s. Need I say more! We just got a new 530

Nick was an amazing , Charlie was an amazing supervisor ! Michael Barret was increible! So much patient , love this staff!

Brittany Linton is by far the best salesperson this dealer has to offer. she is extremely professional with everyone. Pleas give her a raise she deserves it. Also she is super fashionable.

I went earlier today to curiously browse the X4/X5 s and inquire on the X6 s as they seem to be low stock across Florida/national level. I m assuming I didn t fit the clientele look because I went in my gym attire. Words to follow- Don t judge a book by its cover. Seems like a very superficial way of doing business. Luckily, there s other BMW dealerships to choose from.

I'm always excited when visiting South Motors BMW to either buying a new car or have it serviced. Tony Marquez is the best and most professional service advisor I've ever incountered. It's a pleasure dealing with him during each visit. He's a true asset to the service department. Overall South Motors BMW is the best.

Charlie and Marlon at South Motors BMW was so genuine and the best. very good to us and made sure we was happy and welcomed us in open arms. They went the extra mile to make sure we was satisfied with our new BMW SUV! Thanks guys!

PEOPLE AT SOUTH MOTORS ARE VERY PROFESSIONAL! I ALWAYS ENJOY WORKING WITH MY SERVICE ADVISOR TONY! THANK YOU FOR ALL YOUR HELP AND PROFESSIONA ASSISTANCE TONY! SOUTH MOTORS BMW ROCKS!!

I've been with this dealership now 7 years and they never disappoint. Just upgraded to an X5 after having a very informative test drive with Carlos Guerra, one of the best geniuses I've ever had the pleasure of dealing with. Frank Garcia was my point of sale and was so helpful helping me understand the numbers and purchasing process. Special thanks to Charlie Lawson for always helping me out in everything for the past 7 years, and Chris Breton for being the best technician to ever work on my vehicles.

Charlie and Thomas were great. Very funny and straight forward. Awesome experience.

Charlie, Carlos and Tony are the best! They are very knowledgeable and consistent with their service . A special thank you to Marlon for processing my finance

Nick and Alex are the best team! Everyone here was very generous and welcoming , very friendly and kind. Sales was very transparent as well as Charlie the supervisor.

Great experience with Nick and Michael'
And JEAN! Would recommend this experience today. This team would make you easily come back.

Charlie, the genius, showed me everything I did not know about my new car. Happy customer. If you want a good deal, ask for octavii.

Nick and Charlie are great geniuses! This dealership helped me tremendously. Llanos the the salesman is very helpful and patience. Love my x5.

Oscar, Nick, and Charlie were wonderful! We had a great car shopping experience. Thank you all so much!

I leased my new X1 today and it s perfect!!! What made my experience even better was the hands-on training for all the great features my new mom car has to offer. Thank you Charlie and Marlon!

Huge thank you to Jose and Charlie! They made the experience so smooth and they were so patient with me! 12/10!! :)

Jean and Charlie were wonderful and exceptional. Very professional and knowledgeable .

Charlie and Cristian are the best and so helpful. Very happy with my new car!

The service manager was a very nice and detailed person. He cares about his customer and did great job.

What a great car buying experience! Perdo and Charlie were fantastic helping us to get the best deal and getting to know everything about the car! Thank you!

I had the worst experience trying to buy a NEW BMW 5 Series with Robert Hunter. Let Robert know upfront what I wanted and monthly payment I was looking for and gave him both options of certified or leasing a new 5 series. Robert came back to me with the purchasing of a Loaner car that was currently being used with 1800 miles on it, the car needed to be at 2500 miles in order to receive the rebates/discounts however they were willing to give me the rebates/discounts at 1800 miles. We had also agreed and initialed a monthly lease payment agreed upon by both parties. I put my deposit down since the car was due back in the following day. I wanted to see the car before we were to sign paperwork to lease the car. I received a call the following morning from Robert letting me know that the loaner car department/service department messed up and had the wrong mileage when it was actually at 1500 and now the price per month for the lease had to go up $50 since the rebates/discounts would apply. I advised Robert that I should not have to pay the price for their mistake however I was told if I wanted the car the lease payment will go up $50. Robert did not want to go back to his team letting them know my frustrations. But it was not until I yelled and screamed and told him to get the GM involved and hung up the phone was I heard. He did call/tect back and reverted back to our original agreement however he had lost my trust with me as a salesman. This whole deal seems like the old "Bait and Switch Scheme". It was very upsetting since I was ready to buy and still am. But I will take my business else where.

Nick and beam hem was great , John the new genius was also great. Amazing that BMW has this experience for young adults.

Had a very intuitive encore with Charlie. He showed me all the features and functions that assist me in my everyday driving . Thank you Charlie!

On Saturday was the second time I went to South Motor to look at this beautiful fully loaded 2018 X4. No way did I ever imagine that Chris Manning and Angel Acosta were going to make this beauty mine with an amazing deal within my budget. When I thought oh I'm done with the finance paperwork I'll be on my way now. Here comes the real amazement when they introduced me to my BMW Genius Kelsey Giebel. She is the most friendliest and nicest person ever. She went above and beyond to help me understand how to use my car to the full extent and even though it was not something that she needed to do she even helped me washed my car. She's always available if I needed any additional help. I can't thank her enough for what she's done for me. I felt like I came in as a stranger and walked out as a friend. Thank you all for what you do and how nice and easy you made my first car purchase to be! I would definitely recommend other family and friends to South Motors! :)

Charlie, Oscar and Jc were excellent and professional

Nick the genius was great, Frank was a great salesman!! Would recommend this dealership , very patient came back for an encore and Nick did an amazing job. Charlie was also there further questions !

Charlie Lawson and Johnatan Perez. Thank you. Best services!!!

Great experience w Charlie (genius tech) at BMW. Knowledgeable, friendly and patient. Made it easy to understand the features of our new car. Thanks!

Nick and Nima are a great team , got my X2 and they went ahead and answered every question!

Nick and John are the best rookie duo! Would recommend this to anyone as a dealership whole. Frank the salesman did a great job! Charlie the supervisor should be amazed with this service!

Great and fast service, no hassle to buy the car, one of my fastest transaction ever on a dealership.
Thanks

My husband and I had the absolute worst experience at this location (south motors BMW Palmetto Bay). After reading some of these reviews it seems the theme of this dealership is negligence.

We took our car to get serviced and were given a loaner car. Around 3:30pm we came back to the dealer to turn loaner in because we had not heard from them but given they closed at 4pm we assumed car would be ready or almost ready. We pulled up and told young man that we had items in the backseat..he said he d pull loaner to the side until our car was ready. We d normally sit outside and wait but given the fact that it was pouring rain we went to the inside lobby. Shortly after 4pm we realized there were almost no other customers and they had already closed up. We looked for an employee and couldn t find one. The advisor who had helped us, Tia, although very nice, never called us to let us know anything about our car. We never heard from her again after getting our loaner car.

We stepped outside and couldn t find anyone. I saw one gentleman walking in and I asked if he could assist us in locating our car and loaner car with our belongings and he didn t even stop to talk to us..he kept walking and said I m sales I don t do service Truly shocked at his rudeness we responded with there is none inside , and he said try security . The security he was referring to was a gentleman sitting in a foldout chair with nothing to identify him as security.

So, here we are at 4:30pm; our personal car is no where to be found, our loaner car gone and all employees have disappeared. Finally, an employee whom I believe was from sales that overheard the other gentleman blow us off took putty upon us and helped us. He walked through the halls with us and saw there was no one. He found one employee (Horacio), I don t even know what department he officially works in but he helped us get our personal car. He said we had to wait until Monday to get our stuff out of the loaner. Apparently they don t have supervisors, managers or senior department heads to call. We as the customer had to just..deal with their mistake.

We were ignored, spoken down to and just treated so poorly which is baffling to me considering there industry is based on helping customers. If someone, anyone, had even pretended to care a little bit and put minimum effort in to help us. If we had not spoken up we would still be sitting in that lobby.

We will be avoiding this dealership and telling all of our friends and family.

Just praying our belongings are still there Monday morning when we go to pick them up.

**Update**
I contacted Patrick Collins (Service Director) via email and he reached out to me the following day, which was a Sunday. He listened to the situation, apologized and truly cared. He even arranged for our items to be delivered to us that day. Ruth (loaner car manager) came to our house in the same loaner car we had used and dropped our stuff off. Both Patrick and Ruth really went above and beyond to rectify the situation. Although it was a truly unfortunate day/situation we encountered Patrick made sure he did all he could to help make things right.

Had a great experience with Francisco and Charlie . The most exciting part was going over all the cool features and functions of the vehicle . These are the best and highly recommend them!

Charlie Lawson has always been our genius whenever we get a new BMW. His knowledge and professionalism is one of the reasons we continue to come back. He makes us feel at home . A special thank you to Alex Palacios and Michael Barret for their outstanding service .

Alejandro and Charlie were of great help, I m very happy with my purchase and the service!

Nick was great, showed all the features to the car. Tomlin salesman, was overall great! Very good selection of cars to choose from. Would recommend this dealership to anyone in look of a good experience.

Nick was amazing ! Best test drive , best genius there is offer in Miami!

Charlie was exceptional and knowledgeable with all the features and functions .

We had a great experience with Omar Cruz and Charlie Lawson

I can t say enough about the salesperson Nima. He was courteous, professional, good character, solid energy, and worked hard to get me into a comfortable sale. Then, when I thought things were going well, Camille stepped in to take it to the next grandiose level by patiently and politely walking me through all the car features like a true BMW Pro. I could not be happier and more satisfied with the experience and the professionalism and good nature from both of them. They both turned me into a raving fan, when I was not, about South Motors BMW.

A big shout out to Leo from Finance as well. Thanks for the guidance and the chat.

I appreciate you all for staying past closing time to get me on my new wheels. Thank you from the bottom of my heart!

Just bought a new X3 from here & the service has been fantastic! Charlie & Omar were so kind & helpful. I m a very satisfied customer!

Charlie And Frank gave me a great leasing experience.

I have two bmw vehicles one is 2018 x5 and the other is 2018 530i. I had a 7:30 a.m. set two weeks prior to appointment. I get a call night before and asked if I could change to 8:00a.m. not a problem. I get there on time and my service was for a trunk release button on drivers door not working. I get the service notification and video at 9:45a.m. and car in service bay. By 12:45 p.m. I had heard nothing and decided to go check on my car only to be told they didn't have the part. My service advisor tells me they are pulling the vehicle around. One hour later I hadn't recieved my car. I asked about a front license plate installation only to be told no and I just had purchased from parts. At 1:45 p.m. I received my car unwashed,no plate installed and my key thrown on back seat. I can honestly say I will never return here for service. No bmw dealership should operate this way.

Had an amazing experience with Leo, Charlie and Alex. Thank you so much for all your help

Charlie and Brittany were excellent and profesional

What a great experience. I want to thank Charlie, Frank and Freddy for excellent customer service. They found the car my wife was looking for and made the purchase process a simple one. Charlie is a wealth of knowledge and has patiently educated us on all the function of our new car. I will highly recommend them.

Excellent service. Armando was able to give us a great payment. Nick, John, Charlie were very knowledgable about the product.

Excellent and proficient service . Charlie and Francesco went a over and beyond . Thanks guys

Amazing experience purchasing my first BMW! Everyone was so nice especially Oscar, J.C and Charlie! 10/10 would recommend!

Nick and Johhni are great , went through every deal on the car . Would recommend !

Nick and Alejandro ! Are great people would recommend this dealership to anyone.

Thank you Charlie and Nick for their outstanding and professional assistance . They are proficient , knowledgeable and amicable . This make a premium experience memorable . Go ask for Charlie and Nick . They are true BMW Geniuses .

Nick and Michael the genius group! Frank was an amazing salesman ! I love the experience they give you in the dealership ! Amazing holiday vibe !!! Camille was also a great rookie!

Charlie and Alex were amazing. These guys took excellent car of us! Highly recommended.

Stephan Robertson is the best service advisor in the industry. As my advisor for the 4 BMW's I've owned Stephen has demonstrated a level of professionalism and compassion that is un-matched and why I continue to service my car at South Motors. 10 Stars!

Excellent all around professional staff, The salesman whom I bought vehicle from Omar Cruz he was excellent and a pleasure to deal with.

Charlie and Saury were amazing! Super helpful and made sure we got the best deal and understood all the specs of our new car. Totally recommend them!

Horrible service. Back in 2017, they charged me $1,400 to inspect the engine and when I went to retrieve my car they not only didn t return the car with the engine assembled, but also there were 3 kids hanging out in it.

John was a fantastic client advisor. Thank you Michael for showing me all the features!

South Motors BMW Is an excellent shopping and help service area for all. All crowds are welcomed here like family and the service is above and beyond always. From my experience I am always welcomed. Thank you for the staff and excellent attention here. Thank you Saury, Michael, And especially the geniuses especially Carlos who is very knowledgeable in all up to date models and older models. I appreciate all!!!

John is great made sure I understood everything and was very patient.

Nick was an amazing genius , Robert hunter was very easy to understand . Would recommend this dealership to anyone looking for any car ! Amazing experience , started off amazingly , and ended extraordinary!

Charlie and Francisco were knowledgeable, very helpful, professional and amazing! Thank you for having such wonderful staff members!

Great experience with Nicholas Enrique the genius and Armando Rodrigues the salesman , great service , with great patience ! Love this dealership and the attention they give to the customer !

Alex and Nick are great! Helped through out the whole process made everything easier for me, hope to enjoy my new car.

Charlie and Saury, great service today. I am very happy with my car.

This dealership is wonderful. Oscar and Charlie are true assets to south motors. They make you fall in love with the BNW of your dream! Go see them!

charlie was very knowledgeable and helping me set up the vehicle. this dealership is genuine and helpful

Johnnie and Charlie gave us a positive experience and explained all the features of the BMW

By far one of the most memorable experience I ve ever had. I was introduced to a couple tech guys by the name of Charlie and Nick. Both of them went above and beyond. I learned new technologies and got a whole entire tutorial. How cool is that! Armando is spectacular ! He does not make you feel pressured. These guys are true professionals and they define White Glove treatment .

Thank you Charlie, Frank, Martin and Alex for your exceptional customer service . Always a pleasure doing business at South!

Charlie, Joe and Omar were amazing from the moment we walked in. I drove out with a new car and it was the best experience in any dealership ever.

OMG! I just saw the story on TV.. Ch 10.... you guys are crooks! The poor man needs his car repaired after you wrecked it... Give me a break! FIX IT!

Everything excellent with Charlie Lawson and Omar Cruz. They are proficient, knowledgeable and profesional. Always a pleasure coming in to do business with them ! Highly recommend them ! Go see them !

Michael Rosado was excellent from a tech standpoint explaining the details of the car and Chris Manning is the best sales agent on the lot. Kudos to both for selling me a great BMW.