Doreene Eason

Review of South Bay Mercedes-Benz

Made appointment online, Arrived day of appointmen...

Made appointment online, Arrived day of appointment (Monday June 3rd 2020) Explained to Frank Perri (service adviser) I needed to travel to Texas in my vehicle . Vehicle service was for air conditioner compressor. My car was there for two 1/2 days when i received a call from Frank advising me the part was not there for my vehicle. Three wasted days. that is error number one. I should not have been allowed an appointment if part is not there and not informed upon arrival.My vehicle repair was not completed till Friday and I found they installed a reconditioned compressor without asking me first if that was acceptable. My nieces birthday celebration was over by then and i never got to attend.

Second error when picked up vehicle noticed right Sunroof shade vent broken while vehicle was in for service. I provided image and was told by Frank he would check camera and get back to me. that call did not happen. I had to call him back. Frank said it was not an expensive part so they would replace. Sunroof Shade vent now ordered, I chose to order hood struts also.
Third error, When i returned to have right side Sunroof Shade vent installed, after they finished the installation i discovered the did a far less than perfect installation, as a matter of fact it was just plain sloppy work to the point where the Sunroof Shade does not slide back and forth with ease, also the upholstery fabric is not hanging down so i cannot ride a passenger in the vehicle and the red glue debris is flying all throughout my vehicle, potentially causing respiratory harm to me.

Frank said he would replace Sunroof shade and i had text him to ask if part has arrived and i have not received any call back from any one.
So now I chose to turn the concern over to Bureau of Automotive Repair. The worst experience I have ever encountered at a MERCEDES BENZ service center. I will never have my vehicle repaired there again . Today's date is July 9th 2020 They do not care that I have to drive my car looking this way. Beyond disappointed!!! He should be fired!!