Solstice Benefits, Inc. Review

Bryant was super helpful and informative! His Customer Support was exceptional.

Omar was great! He did not stop short on resolving my issues.Thank you for helping.

I requested information about my dental coverage and copays, the representative was knowledgeable not only about dental procedures but also about coverage instructed me to get a predetermination be sent to my insurance provider so I get to know what my actual coverage and copays will be.
Thanks so much,

Prompt attention to my questions. Courteous and well spoken.

"Great service. Customer service rep who assisted me was very kind and courteous. Answered all my questions regarding my benefits"

The customer service rep who assisted me was very kind and courteous. He knew how to resolve my issues quickly. Overall a pleasant experience.

They need to have a phone prompt to pay bill and the website billing other than that great customer service!

I am very pleased with the service that I received today!

I got great service from Charlie she is a true asset to Solstice she was very professional, very courtesous, friendly and knew her job to a T. I truly commend her for work.

Seymour saffron
Mike in your customer svc dept. He did do a GREAT SERVICE to me yesterday. He educated the dentist on my co pays. The end result was I got a refund and all is well.
I take my hat off to Mike.
Thanks again Mike.

I was so satisfied with everyone I spoke with they were all so helpful and professional. Damian gave me my quote and went over the benefits and answered all of my questions. I also spoke with Emmanuel and he was very prompt and helpful and emailed all the information I requested in a timely manner. Very happy with your company.

The first time i called tney answered the phone to take my money. Now I'm calling again to ask about my dental card and whom my providers might be no is answering. About to pay them visit in there office cuz this is utter foolishness. Certainly NOT PLEASED AT ALL.

This is the first time in the year that my husband will
be using his dental plan, the agent sindy helped tremendously. She helped both my husband and I understand his plan and located a provider close by.

Costumer service representatives are extremely well-trained and friendly. I have spoken with at least 3 representatives in the past few weeks while setting up my new account and each one was able to answer of my questions thoroughly and quickly. They all also went out of their way to make sure that I was using my benefits and resources to their fullest potential. I greatly appreciated their services.

Was on the phone all of ten minutes to iron out an account payment issue and obtain a new member card. Very good service.

Sindy was very polite thank you for having patience with me answering all my concerns.

forced to give 1 star because there is no option for zero stars. Coverage is terrible and customer service matches the coverage. We had financial difficulty after enrolling in this insurance through a state marketplace. Every other insurance company allows a grace period of at least 30 days for premium payments. Not solstice! We were late with a payment due to financial distress, we called to pay the premium once we were able and were told that the coverage was cancelled before it even began. No contact was attempted (phone, email, letter) to alert us that they were cancelling our policy. However, they have not forgotten to send invoices for premium payments EVERY MONTH for the billing periods after the date they cancelled us.

Lorna is an excellent representative that helped me handle my account. She is a valued member of the Solstice team and made the experience all the more enjoyable and less stressful.

Provided an authorization code to my dental office for a $5000 surgery. After I had the surgery they stuck me with the bill and said "our agent made a mistake and shouldn't have given you that authorization, but we don't consider that a guarantee so you'll need to pay out of pocket." Solstice is absolutely horrible and I will never waste my money on them again.

Best way to cut your dental in half for every visit for just over $12 a month!
Looked everywhere for a plan still don't know how they do it!

Thank you for your professionalism and performs its functions

Very good information they gave me in Customer Service and I was able to get the service I wanted, so I am very happy with my Insurance, thank you !!!!!!!!!!

I had trouble creating my online account, and the representative was very helpful and courteous. Excellent customer service!

I hope this company is good , i have a good felling

Always an exceptional degree of professional services, from start to finishing a perfect custom smile from ear to ear. Brilliant !

Made payment on line 12/11/2017. Have not received any documentation. But am getting billed again. This is not a good start, if I would of read all bad reviews I never would of signed up.

My conversation with the agent Christian was satisfactory, as he calmly explained all the details I needed to know about dental insurance.

Sindy V was so helpful. Her friendly voice and helpful explanation gave me more clarity of my plan. Thank you so much.

Just discovered this entity trying to set up a dentist appointment covered under my health insurance plan. The phone communication was excellent and the speed and accuracy of the emailed providers very good.

Great experience with my customer service rep Karen. So friendly and helpful.

Kyle was very helpful and spoke clearly and concisely. I appreciated him asking for a good number in case we were disconnected.

They are always very helpful with immediate answers. Couldn't be better

Great customer service, just starting policy...will update accordingly

My experience when calling solstice was fast and easy the agent sindy provided me with the information I needed to be aware regarding my child dental plan.

Off to a good start with Solstice Dental. Nice live customer service

Kyle was very helpful! Made everything easy. Thank you Kyle.

I had a great experience. The insurance agent was fast and helpful with what I needed.

I ve never experienced such great customer service. The member service rep Cristina E was so kind and helpful.

Took one quick call to sign up again for next year. Costs were still low. Associate was super helpful and friendly. Y'all made it easy once again. Thankyou

This is my third year with Solstice! I went first to my dentist to be sure they would accept Solstice, and I was told there are two plans that Solstice has. My dentist only accepts one. This plan is affordable but not cheap. Well worth the cost. I receive two cleanings and x-rays pr year for no cost. I also get about $1,000 worth of work done on my teeth along with a corresponding copay. Last year I had a crown put on and my copay was less than half of the regular cost. My husband (who does not have insurance) paid a much larger fee for his crown.
I am very happy with my plan and will continue to renew my plan for the foreseeable future.

I spoke with a representative named Claudia. She was so patient with me and helped me with all my concerns. Thank you Claudia!

I want to acknoledge Michele Lacroix for the outstanding customer service she had provided me with, at the end of my day being a busy father of 2, my last call was to solstice, and as fried and tired as I was, she just make my day with being so patience and understanding, taking care of my every need.
Thank you Michel !

The customer service representative was very knowledgeable, sympathetic to my cause and helped me solve my issue. I highly recommend Solstice to all of my friends and anyone reading this review. They are always helpful and the young lady today was a blessing!!!

NOT THAT GREAT DENTAL INSURANCE...Ya get what ya pay for.I guess..Very confusing terms and what they actually cover...Wouldn't get it again

Very aerial, Mrs. Cristina helped me with getting a dentist. Now I can go get my cleanings thanks solstice for helping me understand my dental plan.

Christian from Members service was very helpful and answer all my questions.

Customer service is always quick and to the point! I cannot remember who I spoke with sadly, but he did such an amazing job with my call!!

Very polite and knowledgeable. Answered all my questions.

Very responsive, knowledgeable and helpful. Easy to contact

Maurice Cordova from Customer Service was great, And hold time was not bad.

I have not found one dentist from their so called participating providers list in my area, who will accept this plan. This is a scam! NOT EVEN WORTHY OF ONE STAR FOR SOLSTICE ;-(
BTW: Nick Edwards, who gave it five stars works there, so this is s conflict of interest for that sole fool.

Cristian Alfaro was great help. He was so understanding. He definitely could relate to my problem. I very much appreciate that he informed again about the benefits I am receiving. Everyone needs a reminder sometimes. Thank you again Cristian Alfaron for your help and thank for having a positive attitude. Keep up the great work NAF Dental.

The women that my other half and I spoke with was able to answer all of our questions as well as send us a list of information right away! She was very patient, informative and friendly over the phone.

I had a very good experience, talking with the representative in assisting me to find a very affordable dental coverage for myself and my family. They were extremely helpful in explaining everything clearly and answering all of my questions thoroughly.

Both my wife and I are now able to afford getting the braces our daughter desperately needs. Thanks Solstice for your help and your low affordable rates are great.

Brittney F Great customer service and phone presence! was helped in under 5 minutes! Quickly and effeciently!

Had an awesome experience on the phone handling my dental procedures with reception who gave me the surrounding area list of dental doctors in place to take care of me'.. I've been working with Solstice now going on 3 months and I'm happy with what we have going on... Awaiting a seat with a Doctor I have chosen.. The final two stars depends on my waiting room and chair experience.. And also how the office handles business..

Thanks again for the response

Scott

Absolutely the most inefficient and horrible service ever experienced! They deserve negative stars.Takes 1/2 year for them to pay claims, if they pay. They should go to jail for false claims of providing benefits as well as have to pay out for the time lost by clients and administrators for their horrible system.

Victor Nunez was extremely helpful, answering my questions!

I had a very good experience. The person that answered the phone was knowledgeable and explained everyone of questions. Took ample time to make me understand the process they go through to pay claims and that make me feel at eased. Thank you for having an excellent costumer services representative. I will give five stars. Aurora Morrell

The representative was amazing.patient and very through. Reminded me of info I forgot that I needed fast and super freindly.
Thank you .Lina

First time calling in with a question on an invoice that I already paid. Service was great. They saw that I was all paid up and went over that my account showed a zero balance. Rep was polite and overall experience was good.

I was extremely pleased with her professionalism and knowledgeable assistance. She was amazing!

The customer service reps are always outstanding. My husband has this dental insurance. Within 10 miles (of a very busy city), we have a ton of dentists but they are all at 2 different addresses.

Wow! Can't believe all these negative reviews. My husband and I have not had any difficulties using this plan. The plan saved us big time when my husband had a dental problem which required some extensive dental work. We were able to see 4 different dentists for x-rays and consultation at no charge. Each dentist had a different way of diagnosing the problem and a different remedy. We were able to find a dentist we felt comfortable with and save money. We also had two free cleanings each during the year which more than paid for the membership. Also I was told I needed to replace a crown and a filling by two different dentists while the other two found no such issues. It really pays to be able to shop around and find a dentist you can trust.

Mrs. Escobar was extremely helpful and such a delight to speak to. If I can add more stars I would. Thank you

Wow, what a joke. It's true, the 5-star reviewer Nick Edwards is a Solstice employee. I purchased a plan through the marketplace, never got my card, and every dentist listed in my area said they were no longer accepting Solstice. True, Solstice is the most affordable dental coverage around, but like they say you get what you pay for.

Had a great experience with Veronica on the phone. She not only helped me with my plan she made me feel special. Veronica showed care and compassion for this company thank you all . Mary Angleton

Very professional, informative and done in one phone call.

Sindy went above and beyond assisting me with my fathers dental plan , great customer service!

I haven't had an opportunity to use any of the benefits of my dental plan yet but as far as their member services go they are extremely helpful and efficient. Keshia answered my call right away and within 4 minutes I had paid my first months premium, set up autopay, was emailed a list of providers in my area, and got help setting up my online account with solstice.

The person is very professional
Who attended me

HORRIBLE ,HORRIBLE ,HORRIBLE COMPANY. WORSE CUSTOMER SERVICE EVER! They are very incompetent in their job. Had to cancel my daughter's surgery being that it took two months to pre approve 6 things on a piece of paper. I then spoke to the manager Noel which said that he would get in contact with me the next business day which never happened. Then after calling on several occasions, finally getting in contact with him he told me he couldn't find my number. Pretty horrible excuse when all my info is in there system. After that conversation he then told me that he would call me with in 48 hours. I am on day 4, left him a message and still no call back. They then sent the paper work to the specialist office and are not paying for the things that should be covered. I felt like every time I spoke to someone, they were reading the same excuse off a prompt. Everyone with my employer has nothing but bad things to say about Solstice. It is apparent why they have 1 star for a review and most good dental groups no longer take them.

Well , while at work discussing how many other bad experieces there are with other employees. We all came to a agreement that we are fed up and are going to speak to our HR department in regards to get a different dental insurance. I decided to pull up the reviews and read them out loud at our discussion. When I get to the reviews I can't help but notice how every review has a response that is similar. I also like how 5 months ago that Andres would be contacting me in regards to the thousands of dollars I dished out. It has been 5 months from that response and have not received any phone call.

Absolutely horrible. The company totally messed up my account.

Called the toll free number for support and they were helpful and kind. It's nice to know they're capable and that customers can take care of business with their help or the portal.

The customer service representative that I encountered went above and beyond!!! She was very professional. My concerns were addressed. The customer service representative was able to answer my questions and concerns and a very pleasant and professional manner. I even hung up the phone with a smile on my face

The Customer Service Representative was very helpful! He was able to reinstate Dental Benefits for my family!

Very courteous staff....resolved my issue professionally and swiftly

The customer service representative was very professional polite and willing to help me in my time of need and all the questions and assist me with my problem immediately

They were very helpful and knowledgeable about what I wanted and guided me the right direction on how about getting what I wanted done keep up the good work.