Charles DeLella

Review of Solstice Benefits, Inc.

forced to give 1 star because there is no option f...

forced to give 1 star because there is no option for zero stars. Coverage is terrible and customer service matches the coverage. We had financial difficulty after enrolling in this insurance through a state marketplace. Every other insurance company allows a grace period of at least 30 days for premium payments. Not solstice! We were late with a payment due to financial distress, we called to pay the premium once we were able and were told that the coverage was cancelled before it even began. No contact was attempted (phone, email, letter) to alert us that they were cancelling our policy. However, they have not forgotten to send invoices for premium payments EVERY MONTH for the billing periods after the date they cancelled us.