SoftBank Reviews

I went to Japan with my daughter. I could not rent two SIM cards at once so I had to authorize my CC for her to get her SIM. When I saw my CC bill for hers it was 92,000 yen or over $850 CAD for two weeks of SIM and I assume data. That is almost twice my annual cell phone bill with 50g/month data. When I inquired they would not give me any information since even though I paid for it I was not the contractor, First that is garbage and second they gouge you

There is no waiting time of 5 hours for reception at 11 am.

It's a cute au user, but ... Because my father is here, I like here (lol)

Although it is a shop directly managed and a flagship store,
The customer service is not something that specializes in other sofbans.
If you put it down, it can be said that it will be checked each time when you stab it.
Many people say it's a franchise store ...

Because it is easier for all mobile carriers to do online procedures than in-store procedures, it is better to search and do what you can do online to become a smart consumer. think.
As expected, I have never seen a tying method in Ginza, but as a gadget lover and using three major carriers and cheap SIM, Sofban is good at taking care and taking care of things Because there is a tendency ...
I feel like it's vacant than before. Is it the flow of the times ...

Staff told my friend (who is new to Japan with 1 year visa and no credit card) that there is a possibility of getting SoftBank subscription. He went through all the application procedures and even selected the mobile number. However, they claim that final stage of the application is failed due to credit card requirement.
Why did they make my friend apply and waste 2 hours if the final stage is going to be failed and if the staff knew this?

Very polite and has a lot of seats and has a better impression than other stores

On the second floor you can see Netflix. A place that is very helpful when charging in Ginza.

If you make a reservation, the clerk's response was very good without waiting too much.

It's a store where you can't connect to the phone at all.

I used it with a different model the other day.
There is no particular dissatisfaction with the staff. There were no flaws in the content of the explanation, and the procedure was smooth.
(I think it's because it's a carry-on device and I've already decided on plans and options.)

However, the reason for this evaluation is that the store is not connected to the phone at all.

When I called the store before before going to the store due to a model change, no one answered even if I called for 2 to 3 minutes.
Even if you receive a call from the store after the model change and call back, you will not be able to connect forever.
Also, I know that Corona is shortening the time, but since the store called me after the business hours, it goes without saying that even if I call back, the guidance for the business closing will only be played automatically.

The impression that I went directly to the store was that it wasn't crowded enough to fill the hands of the staff, and it seemed that a few people were vacant.
Also, even if the staff is responding, I think it is usually impossible to leave the phone ringing in the store.

This time, I have been very unpleasant about the fact that the phone cannot be connected, so I received a complaint from the customer center.

I pay 70,000 yen per month for my shopping fee and use it for 10 years. I have decided to cancel in this case.
Why this member can open a business in Ginza,

I have been using Softbank for about 10 years.
A poor friend from Indonesia said she wanted an iPhone, so she had to unlock the sim to give her old unused iPhone7.

I was planning to travel to Indonesia the next day, so I went to Softbank Ginza store the day before.

The wait was announced without any problems and the Simlock procedure was started, but when it was sent for repair, IMEI was replaced by Apple Care and was told that it was not taken over.
I called Apple Care. I was told that you couldn't release it to SoftBank because of that mistake. Contact

After three hours at the SoftBank Shop, Apple Care worked hard to solve the problem without giving up.
AppleCare told me to get a proof of purchase history, and it ended at 7pm when I told a SoftBank receptionist that I wanted a certificate. is what they said.
I have 3 hours and there is no other way? There is no when asked. Please contact another day.
He said that when he searched the Internet, he could disclose his purchase history in a message.

The talk of the radio and the staff are also talking about the word, the income is that the person I was calling is the responsible person, the word, the word, in front of the customer, the customer is not saying God what do you want,,

Eventually three hours later on the wrong mobile number
Miss had to release the sim lock in Softbank for about 3 hours, which ended in 1 minute,

No one apologized for making mistakes.

What is this SoftBank shop doing in Ginza

I still can't get angry. I want you to return the time and the frustration of that time and the feeling that you do not know where to apply,

Wonderful service, Big plus for having English speaking stuff.

Not only are there plenty of SoftBank Selection cases, but the customer service is great. I will go well.

Even if I throw a variety of questions from here, I also corresponded, the explanation was easy to understand (* ^ O ^ *)
However, when I came last time it was a true opposite, it was like a android because my correspondence was inexpressive and unkind, it was a human being sorry! A

Tech store in a tourist area and nobody explains anything aside from having not even one sign in English of any other language but Japanese. Really NOT customer centered.. as tech should be

There is only a flagship store and the quality of service is high. Aside from Softbank itself.

The attitude of the staff is bad, I will never use Softbank in the future.

Open the new item after accounting, and sticky with bare hands. Items that are not packed with vinyl are opened as a matter of course where customers are not looking.

Store-ready, cannot enter the store. (Reservation required) When I hear the store, I don't understand, I forget the power of attorney for family discount ... I want kindness.

It was a polite response and it felt like a directly managed store.

This store is only a minute away from Ginza station & 5 minutes from Shimbashi.
I have been to this store several times. The staff are very helpful and many of them speak English. So, getting your desired service will never be an issue.

To get a new contract from them, you MUST have 2 years Visa and a credit card. It takes about 2-3 hours for them to complete the procedure. So, make sure you have enough time in hand. A good thing is, they will offer you hot & cold beverages which is a nice touch indeed. Another cool thing is, they will let you chose the last 4 digits of your new phone number!

A typical mobile phone contract (with a high-end Smartphone) will cost you around 7/8 thousand yen per month over 24 months period. If you sign up / switch your home broadband with them, you will get a 1500 yen monthly discount. If you switch, they will also pay the cancellation charge for your existing provider.

I was told that the iPhone 11 was in stock and was told that there was nothing I wanted. When I went to the store, I was in stock.
When talking to the store clerk, the exchange between the store clerk is not enough.
At the time of the explanation, the eyes looked around and the question remained in the attitude.
It's a shame though Ginza.

There is a dog statue that the father dog speaks. When you press the button, you will get several types, so it looks like the stuffed toy you received at the time of contract.

Dad Dog At the ELT concert, Mr. Mochida appeared and collaborated, and came to the venue, but it was a wonderful dog that was calm even with a large crowd.

Since Softbank did not feel relieved when canceling the iPhone contract, it will no longer contract.

It's a commercial law that doesn't know if the plan is too messy and it's a little soft.

We waited for 10 people at 19:00.
Because we purchased only smart case, the clerk's sister was looking for people who were available and sold immediately w

Softbank card inventory was not available during the campaign period

1 star is too much for this store. Real situation when foreign customers came they always speaking rude and always said but when Japanese customers came they too much polite and said This allocation of person on nationality...Is it in such a developed country as Japan there is still discrimination by nationality?

I went to the shops 2018, 10, 15
When purchasing a smartphone,, when you do not know the operation etc., I use a shop
Since the correspondence of the staff is good, it is easy to enter the shop and easy to talk easy explanation etc.! A
I would like to use it from now on, is not it?

It has been seen for five years and the office work has not evolved and the work is slow. Knowledge is also disjointed, and the response ability is also low as expected for stores directly managed by the head office

Two years ago the man who responded was good,
The attitude of the female clerk who dealt with this time is the worst! Can't you talk with your eyes? Is this Ginza quality?
Besides, it is not easy to come in contact with the stock of 11 pro you reserved
I came to the store when I called for an inquiry!
Maybe I'm coming back!

In addition, correspondence for foreigners, tourists, etc. is rough! ! Attentive to Japanese! Is it discrimination? !

Though I went for a model change, I thought about changing to a cancellation!
I don't want to give a star!

The corner on the 1st floor Wear OS compatible smart watch and the 2nd floor smart home experience corner are a must see! !

The quality of the clerk is too bad.
I want to study more and I am not getting any treatment. It is considerably high pressure.

The customer service was good, and there were a lot of staff who were good at learning languages, so it was a pleasant shop.

Don't ever start a relationship with this telco!!
Nothing's possible even if you already have a existing mobile no and an existing mobile phone with SoftBank.

As expected, the customer service is good, unlike the Ginza and local stores.

The store is nice view, but that s not enough of it, the workers are not polite to foreigners, sometimes rude, they don t know English at all, except yes or no! It seems to be a large company and there are still no employees who speak English! It should be a shame for such a large company that makes investments abroad!

Especially the heating in the waiting area was too effective, the drying in the facility was terrible. I think that it is good to prevent throat drying with a mask etc. during this season. Conversely summer may be too cold?

25 years of Apple experience. I'm an Apple & Softbank fan who has been using the Ginza main store for six or seven years, after being introduced by Apple.

Book in advance and enter at 10 o'clock first, change model 2 units. It was past 18:00 when I was sent off! Everything is terrible.
After appealing to the questionnaire, there was only one answering machine after that for the person who named himself the store manager.

I regret to say that I will never use this store in the future.

Terrible customer service. Don't bother going if you are foreign and have a 1 year visa - You will be expected to pay up front (in my case, DOUBLE RRP) for your phone.

You will also lose a significant chunk of any discount you thought you would get.

The staff completely lost interest once they realized I wouldn't pay up front and shut down. I would have talked to a manager but I don't think they would have cared.

Avoid Softbank at all costs.

A woman who was near the ticketing machine told me that she was indecent.

can not. I do not know. Put a claim in the store you bought. I was told that I did not listen to the story.

There is only direct management store and customer service is decent.

I went to a store that was not directly managed in the past and it was too bad.

It is recommended to go to Ginza store or Roppongi store in this neighborhood.

I think every time, but the correspondence is bad.
I take it for granted to wait. Since there are plenty of vacant booths, cost reduction than service? I'm making a lot of money as a career.
The arrogance exudes, but is it outdated?

They're exceptionally rude, unpolite and very stiff to foreign customer.

Kindness and politeness despite cancellation procedures

Come to the store by changing the model.
I contacted him in advance and was forced to visit the store twice, so I can't complete the procedure here.

Even though I checked my belongings many times and told the contract details.
There are many mistakes in the guidance.
I made a reservation, but I was told that there was no reservation.

I don't think there has been such a terrible response in the past.

They're excellent at selling their service to you, but even better at ignoring you when you want to cancel. Avoid Softbank at all costs.

The clerk's skills vary from person to person, and I don't think it's a directly managed store. People who are terrible are terrible ...

I asked for a breakdown. Very responsive and kind. There was too much gap with the local rural store. Thank you very much