SmileKrafters Reviews

Every time I come here I wait at least 30 minutes beyond my scheduled appointment time to get in and see a dentist. If you are late your appointment is threatened but there seems to be no concern to let patients wait a long time. Something needs to get fixed with the scheduling. I also waited at the reception area with 3 people staring at computer terminals ignoring me and one of them simultaneously rolling up a spindle of receipt paper that had unfurled. I guess that is more important than getting patients checked in as well.

Myexperience with Doctor k and Amanda was wonderful are very courteous very considerate and understand

Dr. Nguyen is the best! I had two teeth extracted yesterday!!(no pain meds needed) Staff was kind and very professional. Thank You smilekrafters!

Sally Ann is a wonderful hygienist,
Dr Durai is very thorough and helpful
And Joie the only person I ll let do my family s fillings

We've been coming here for several years. It is hit or miss at best. The dentists and dental assistants are usually very nice and put my daughter at ease. Reception is a whole different story. It doesn't matter how early you arrive, they are always behind. We have had the same insurance for the last year and they have to correct it at every appointment. They have a sign in the reception area pertaining to being on time but do not respect their patient's time.

Jaime was the best!! Had a wonderful experience, and she was even so helpful in ensuring we had all the paperwork needed and all the appointments we needed scheduled. The best!

In July 2017, I went to SmileKrafters. I waited two hours in the small waiting room before I got oral surgery for all 4 wisdom teeth to be removed. I had to come back because I had dry-socket. The treatment for dry-socket had me in literal tears! They didn't care and continued to treat it in the painful manner of which they were. I came back a week later, I was laying in the chair, and I was waiting for the treatment to be removed. The oral surgeon walked in and asked, while holding my papers, "We're removing your teeth today?" and had tools ready to remove teeth. A nurse came in and told him "wrong room doc" and he looked completely surprised. After I got the treatment removed, no pain. But now it is months later and I feel an excruciating amount of pain where my four teeth once were. Terrible job done by SmileKrafters. Terrible customer service, and call system (one time they canceled but never told me and I lived 45 minutes away so it wasn't a short drive to and from the place), overall a bad experience. I moved across the state so I can't go get this fixed, but I can file a lawsuit.

So if you have children, or even yourself, please do not go there. There's literally so much pain in the end.

Busy, but they do the best the can with many patients. Ive been to several appointments over the past year and never had a problem.

Tori was very Pleasant and nice quick and fast thank you

My surgery went great I had barley any pain and after 2 days my mouth felt great

Had to come in for an emergency consultation and i was scared. The doctor and staff member made the experience all the better and I will be coming here moving forward

Jamie was a really nice dental hygienist she was very patient with me and my teeth and explained to me very well how I should keep my teeth clean and how to take better care of my gums

Jaime was very nice and welcoming when first sitting me down and did a amazing job doing my cleaning. Very satisfied

This is the worst place to go. Their policies are rediculous ! If you have more than one child and want their appts on the same day you need to bring one adult per child or you have to choose which child you re leaving unattended. They have an outsourced calling/scheduling center that leave you cancellation voicemails you can t hear. You can t understand a word they re saying when you try to make an appt. my husband showed up on time for his appt and waited in line to check in bc there was a person having a payment issue and when it was finally his turn they said he couldn t be seen bc he was Late for his appt! I was turned away from an appt because my sons insurance had changed since his last appt and if it took the girl beyond our appt time to input the new info- automatic cancel?! When you get called back with your child you re waiting forever in a tiny space with no where to sit but there will always be someone to walk by and tell you- an adult, to put your cellphone away. If there is one way I can describe the experience of taking your child here- it s a child dental factory assembly line. RUN!

My children have been coming to Smile Crafters for years. The place is beautiful, the scenery is very cute however I have now come into two incidents where the staff has brought my blood to a boil! They have an answering system that the people answering the phones, are not directly connected with the office. 6 months ago I was going to be 1 minute late because there was an accident on the highway. When I called to let the service know they told me I would be ok to just show up the 1 minute late as I arrived up the elevator to arrive to my appointment as promised 1 minute late I was turned away and told they do not take patients that show up late to their appointments. I told them they allow their Doctors to run sometimes 30 minutes late, but my one minute late (that wasn t in my control) caused them to cancel my appointment. THEN the next incident was, my confirmation call, again from the service unconnected to their business, called and I confirmed I would be there. I show up 30 minutes early to my appointment in fear that I would again be turned away due to traffic. I go to check in, the woman tells me that there was a phone call made this morning that my insurance was in question and that I wouldn t be seen becaus of it after driving here from 30 minutes away, not receiving any kind of call from this horrible place to warn me to call my insurance to find out. Not only did I not receive a call, with proof in my phone log that they didn t call me a lady behind the check in desk says to me Excuese me, it s your responsibility to make sure your insurance is up to date for your children not knowing anything about the situation, or not knowing that I am organized when it comes to these things she was nasty and carried her tone with me very unprofessionally. There were other words portrayed to me as though I was at fault for them not calling me before the appointment to make sure I knew the insurance was indeed active! When I did call to make sure the Insurance was active the tone was still ugly as well as defensive when I asked her to apologize to me for the way she spoke to me.

Love this orthodontist office . Everyone is so nice & patient. Dr. Dhyllon and his staff are wonderful, they are very patient. Love how organized and cleaned the environment is. the staff are very welcoming and makes you feel comfortable and like you are in good hands at all times.

Jaime hygienist was very thorough and very nice I m glad I m at the right dentist the whole staff is very nice my friend and her kids come here thank you

I will never come back to smile Krafters. They made a lady leave her toddler in the waiting room alone to take her other back to the dentist. Anything could have happened and people sometimes don t have the help of other to be able to babysit.
The most unprofessional place I have ever been to.
And to think this is a pediatric dentist.

I like the service, I recommend
Dr. Durai and assistant Hillary did a good job the place is nice and clean.

Her name was Jaime. She was incredibly kind and patient. I asked her various questions concerning my teeth and dental health in general and she informed me of many things I didn t know about. It was nice to see I was learning something while getting my teeth cleaned!!

Jaime was very gentle and did a thorough job of cleaning my teeth. I highly recommend her!

I couldn t thank Smile Krafter enough. They have brought myself esteem back to life. Thank you you guys are awesome. Special thanks to Sally and Dr Nuyen

The office staff are very professional and friendly, and I travel 1.5 hours because I think they are great!

Jamie was very helping and very detailed through every step of today s appointment.

went in for an oral surgery consultation today and it wasn t the usual awkward appointment that you usually go to.

the dental assistant, cierra, was very kind and made me feel very comfortable. not only that, she was easy to talk to and gave me advice regarding job search & college.

so, because of that, i m giving smilekrafters five stars. people like cierra are rare, especially in the general medical field.

The dentists and dental hygienists are awesome, but the wait is absolutely ridiculous. Everytime my sons have a cleaning appointment or need to get work done they wait 45 minutes to an hour before they are seen. I'm not happy about pulling my sons out of school for appointments only to have to wait an hour for them to be seen when they could have finished up their school day. That is way too long to make children wait. If this problem isn't fixed soon I will be looking for a new dentist for my sons, my husband, and myself. My family and I have been coming to this practice for 6 years and I noticed that this ridiculous wait started about 2 years ago. Something needs to be done about the long wait or you will lose patients.

Very quick& courteous,very helpful at explaining what had to be done!Highly Recommend them.

The service is usually good, & the staff is always kind & helpful. However, I've had my braces on for almost 6 years, & my teeth still aren't straight. Really wish I would have gone somewhere else.

My visit with Jaime was very welcoming and pleasant. She was talkative and very polite throughout the whole visit. I was also impressed with how clean the office is and the safety measures they re taking to stay clean and healthy.

I came in for a cleaning and it was the best I ve had in a while. Sally Ann was amazing and communicated the whole way through. Usually I m super nervous coming to the dentist, but she took her time with me and made sure I was okay and I felt very confortable.

Dani was the best most informative hygienist I ve had in years! She made sure i was comfortable and addressed every question i had! Someone to brighten my new life and smile in Pennsylvania!!!

Tiana and DR Shah did a great job with my daughter .

What an awesome oral surgery place! Liked the surgeon, was an amazing guy, Dr. Nguyen. The surgery I had for my wisdom tooth went well! Would give this place 6 stars if I could! I also want to say thank you, for making the surgery easy as possible.

I had an amazing experience here. The hygienist, Jamie, who saw me was really nice and did an incredible job.

Had to wait long only due to them in meetings. I love the old fashion way of cleaning the teeth. My Hygienist SallyAnn was amazing. Thank yah sooo much!!!

I had a visit today for my son, but I recently missed my appointment and they were able to get me in so I did not need to come back at a later time. My hygienist was Jaime and I have had her in the past; she is very thorough. Overall great visit.

Good experience in SmileKrafters. Dr. Amber, good doctor. Recomend

Ease of making appt staff listening to they explain things to you so you understand don't talk down to you I have high anxiety don't make fun of me being 52 and neededung someone hold my hand but since ivebbeenbrhere almistb4 years yeasterday I was brave enough to do one my own my allergies acting up had a tckle in throat so the dentist said let's do the one filling in one side and the other two on other side later this was you didn't waste your time coming here it's a small cavity and we can get you in and out I have acteeachea so can't just talk need had over through so we worked out comunucation hand gestures they talk to me keep me calm and joke with me I see negative comments and I'm not saying anyone not telling what they perceive their truth to be but I have 40 years customer service went many Dale Carnegie classes in speaking reading people have over 39 awards from schooling on customer service a lit of time there are two sides to all issues sometimes it is nothing more than miscommunication between two people it depends on you type of day you had I always say if you have a concern don't like word complaint ask to speak to management andbtrybto get to bottom of issues to go one to websights without taking those steps and putting a company down is not fail give them a chance to explain their end of andbthennyou can't come to a understanding I can see you leave but sometimes part off the issues come from us the customers have a bad day don't like being told what we are if we didn't follow avreatment plan we taken it asbtonthem beating onusvwhen allbtheyvarevasking isvwhybdudnt you if you lost your insurance or things came up talk about it I feel no one should truly make a negative complaint effecting the income of a business unless they took every step to try and resolve the issuebs then you can say I wish all in can do and they didn't meet me half way I won so many awards with Ford motor company with customer satisfaction I never lost one customer to another dealership what started out with people telling at me curseing etc by end of conversation we were on first name based and were coming back in give us another chance I see negatives but don't see when people are saying I called so and at smile krafters to resolve issue it's just a bad experience out the door you go and no way to see what truly happened I feel if your unhappy with anything in a business you go to and your not happy you have right speak toba supervisor see if change can happy if so give another chance all your doing with your children when your not happy and going around us make your child even more afraid I say 90 percent of issues is so to miscommunication or understanding I'm very good at what I do I watch people read body language watch how staff interact with each other that all shows me what kind of company I'm working with Lori ebert 4 year patient hope to be many more years I give a 20 Plus pointsb

The absolute worst medical facility I have ever dealt with! Referral for insurance wasn't put in until I called to check on it...and if you have to reach them by phone, don't EVEN bother!!! You will NEVER talk to a human being, nor will any message left be returned! After I physically went to the office to make an appointment, they handed me an email to use for further communication! OK...and had I not gone into the office, I would have never talked to anyone from there! Unbelievable....
The office is beautifully decorated with lots of expensive tile and such....makes me think they should spend less on decor and much, much more on patient service!
The reason I gave even ONE star?? They had Saturday hours...
If you're thinking of going there, run the other way!

These people never answer the phone. It doesn't matter what time of the day. They simply do not answer. I have to show up personally to schedule appointments for my children. It's ridiculous. They need to come up with a better plan and start answering calls.

joie and amber did a great job would recommend them to any keep up the good work use both need more good employees like them thanks to the bot of you

I was terrified to have my wisdom teeth pulled. Everybody was so comforting from the front desk to the assistants and especially Dr. Jackson he is awesome. I had all four pulled and only had to take Motrin for the pain.

Highly recommend. Dr. Jackson is awesome, Desiree is hilarious and the rest of the girls in the OS department are such a treat.

Clean facility, quick service and good appointment flexibility.

The team and staff are great. Unfortunately I worked here for too long and they don t appreciate anyone. They constantly lie to staff and patients. Ortho is great and Dr dhyllon, the only reason I still bring my daughter to them. Word of advice, the first faces you see are the real workers, it s sad they take the brunt because management SUCKS

Came here for oral surgery. Laura at the front desk was very informative and friendly. She really calmed my nerves before my procedure. Very clean facility and great staff. Highly recommend.

damage my teeth are not professional
They damage my teeth are not professional

Made an appointment for both my sons 3 months in advance. Gave the receptionist my new insurance information. Spoke to the office twice before my appointment. Drive in a snow storm to get to the appointment only to find out my insurance isn t in the system and now it has to be updated. They can t get anyone on the phone to update it and I need to wait to be seen till the process is taking care of. Why within two months weren t they prepared for my appointment. After giving my insurance info twice over the phone. Normally I wouldn t care but weather conditions are bad and I don t want to sit in here an extra a hour because someone didn t do their job. After waiting for a half an hour and nothing was done. I went up and asked them if I just call my insurance will this be solved since no one has done anything. Did so and insurance told them I m active for service. Why as the patient am I doing this to be seen?

I had an appointment today and Dani was super nice, made me feel comfortable and relaxed she s definitely one of the nicest people ever :)

I ve just had the best experience at any Dentist office I ve ever been too real talk !!!! Before entering I was stressed out nervous and uncomfortable even going to my appointment.

1st visit with DMD Patel and his assistant but let me tell you if your looking for professionalism, good patient care, and kindness the whole staff will offer you just that.
From the relaxing music, communication, and patients Safety then look no further fellow patients and plz be sure to leave them a good review.

Very nice staff just wish more people at the desk were setting up surgeries. There was alot of people here for us to be in a pandemic

I really wish the person who ran this horrible place would have walked in and saw this mess.. My appointment was for 1:15 and just now at 2:22 am I seeing the oral surgeon.. The seating area was completely filled and there were at least 20 people standing.. What I see from other reviews this isn't a first.. Hands down the worst experience I've had with any company.

I had a great experience with SmileKrafters in Allentown. Dr. Durai is great! She was friendly, answered all of the questions I had and made sure I was comfortable. The heigenist Joie is wonderful, she was friendly, knowledgeable, and made sure I was comfortable. I will definitely be going back!

I'm a senior citizen and don't have the best insurance in fact it's probably low as you can go. I was thinking you get what you pay for. After bouncing back and forth between this office and there other oral surgeon office in Whitehall I only got a referral for what I had of my upper teeth to be removed. I wish I had pushed at my very first dental exam to have all teeth removed with the upper ones. Now i went for a second exam to get a second referal to get a second consultation with possabley the same surgeon then schedgual a second surgery to get my bottoms out. Each appointment is at least three weeks waiting and as long as 7 weeks waiting because I was a new patient. When it is all done I will need to wait 3 months to be fitted for dentures. I was just referred to and called different office on fri. and got my first appointment for exam on monday and they said if I can get this place to send xray I might be able to get all eight remaining teeth out then. If not then at least the two that hurt and remaining ones soon after. A friend had all her teeth removed about 20 years ago. She got fitted for her compleats in a lot less than the three months that I was told by this place. I will get second opinion from the new dennist on that. The new place is farther away, but a bus leaves regularly from center city Allentown and goes right past the new dentist. Wish I looked around way back on the first time.

Very nice and pleasant make sure customers are very well taken care of , best of the best

Love the orthodontist office. All the girls are great and very accommodating. However, we always have to wait.

Very hard to believe any medical or in this case dental office can keep getting people to keep coming. I came on this site just to post my complaint. Wow look at all the bad reviews. At smile krafters i had to work real hard to talk to someone for appointments or any other reason Then i had to keep waiting to see a dentist for an exam then I had to wait to get three teeth removed. I got frustrated with tooth ache and of waiting. I went to dentist at 17th and chew. That was the worst place ever the dentist pulled a tooth that I had a root canal done to and did not need to come out and that was even proven by previous x-ray and exam. Then she failed to pull one real bad one that did need to come out. The other two I wanted out. She tried to pull two of the three teeth and she either lacked confidence or the strength to break them free so she spent the next three hrs. drilling them out in pieces. I found two horrible dentists in allentown. I'm terrified about needing to do it again. Where do I go? maybe another town!

The office dental assistants are very nice as well as the general dentist. The people who answer the phones and schedule appointments have no clue what they are doing. I was put on hold while trying to make an appointment for over 20 mins, I then called back only to be put on hold again. I guess I should be happy that a person actually picked up the phone. When I tried to schedule an appointment I was told that I needed a referral for a deep cleaning. I had to explain to the person who answered the phone that they are the one's who ordered the deep cleaning. The right and hand doesn't know what the left hand is doing. They are not the worst dentist I ever had but they could use improvement

Jaime, my Hygienist at Smile Krafters made my experience at the dentist very comfortable and easy. She was very thorough with my teeth cleaning, and since I haven't been to the dentist in a while because of the start of the pandemic, this was very relieving. All of the employees at Smile Krafters are very kind.

The office is beautiful! The dentist and staff were friendly and accommodating. Nice to have my daughters and I all treated in the same office. They make it easy for a working mother to have everyone treated at the same office!

Recently, I came for an appointment and was very disappointed. They suck at answering the phone, get your name wrong, and mess up insurance information. They don t care about you at all! The front receptionists were very slow and still supposedly training . When I was finally back, they just left me there for more than 30 min before tending to me. He didn t even look at my profile and images. The oral hygienist spoke more than he did. What a lazy and incompetent dentist!

Joie was great!! Super nice thank you so much joie!!

The orthodontist department of Smile Krafters has to be the worst. I got braces 2 years ago through my previous insurance. I started a new job with dental insurance and "financial manager" failed to file the correct paperwork to my insurance company causing my bill to go from $245 dollars to $5,500. I had a meeting with this so called "financial manager" and I explained to her that I was on a payment plan but I was not able to keep up with the payments and tried to see if she can bill my insurance with the right paper work. Her words were "Well, if you can afford money for your phone or car payment, I'm sure you can afford to pay your remaining balance." In March 2015, after months of calling and fighting with these people to get treatment for my braces, I got a letter in the mail stating that I was dismissed from Smile Krafters and can no longer receive treatment from them. To this day, I have been calling other orthodontist offices to try and get treatment but because I already have my braces in and my age, I can not get coverage anywhere. So thank you Smile Krafters for ruining my smile and causing me tons of stress and more dental problems. I DO NOT RECOMMEND ANYONE TO COME TO THIS DENTAL OFFICE. NOT EVEN MY WORSE ENEMY!

Brooke was amazing with my daughter, thank you Brooke !

They gave us an appointment card that says 3:15, get a reminder in the mail that says 3:30, get there at 3:10 in case it was the 3:15, office is locked up. Made multiple calls the days before going to confirm time as 3:15 or 3:30, left messages no return calls. Do not go to this dentist, customer service is horrible

First time patient, my experience was excellent registration process was smooth and fast. Dani the clinical dentist was really nice and explained well everything. I highly recomend SmileKrafters.

I have had braces on for close to 4 years with minimal changes. My teeth weren t that bad to begin with, no major surgeries or anything had to be done, so it was a pretty basic process. Frey Ortho said in my initial consultation that i would have them on for at least a year and a half and at most 2 and a half years. Scheduling is absolutely awful. Customer service is rude and they do not work with you AT ALL. They hire just about anyone to be a dental assistant with one legitimate orthodontist walking around. I don t know why we settled on this place in the beginning but this is the LAST place i recommend. You d get better service in a crack house

update: 5 years with braces. still awful customer service. still the last place i would recommend. absolutely awful.

Honestly where should I start? I had called to schedule two appointments, one for each of my children. I got my reminder phone call and made sure to get there 15 minutes ahead of time because I knew I needed to fill out paperwork. When I got there she huffed and puffed because I was alone with three kids and I was supposed to have one adult per child, no one told me that. Then she said I was 15 minutes late and they would try to see me. I was a little confused because I made sure to be early. Turned out the lady who called for my reminder told me the wrong time or their schedule for me was wrong. I let her know, offered to play the message but all she said was they would try to see me... So I was supposed to just sit around and hope they call me?

Anyways, the dentist was nice and didn't seem bothered that I had a baby and my two boys for the appointments. I won't be going back. It was a nightmare. They weren't very friendly upfront and it's way too hectic.

Then when I had called and requested records for their school... That was a whole thing too haha.

Honestly, crappy customer service, nice dentists and assistants. Really need to fine tune your communication.

I highly recommend this office, the hygienist Sally is polite , caring and profesional, I m so grateful for her work and also front desk lady Ashley was so nice and helped me to find my daughter records. Dr Durai is very professional and I always follow her recommendations.

The people who work there are nice, but absolutely terrible at their job. Go somewhere else.

Had another great appointment at our favorite dental prescribe in the Lehigh Valley. SS was careful to go over all the details of what s happening with my teeth as I got a cleaning and Dr D confirmed all was good and my family and I will be back in 6 months

It s a fine establishment. Everyone is kind especially Milagres in the front desk and Tina who was my orthodontist but unfortunately she s leaving. But everyone there is great!

Having Jaime was a great pleasure! She showed great professional and taught me a few things. It was my first time here and I know I ll be coming back

This place is absolutely horrible! The customer service or answering hotline is outsourced ! If you value your teeth and time...DO NOT GO HERE. IT is a clinic, and not a real Dentist office. They do not know you, nor do they care. Last time I went there was a nightmare! Hygienist sent me home 3 times without cleaning my teeth. I had all types of Major Dental Issues and I was told that I didn't have a cavity! I ended up losing a root canal tooth because it had so much decay, the tooth broke in the crown! I went to a Real Dentist and he said that tooth was decaying for years!! I ended up having to get a dental implant and it cost almost $4,000 in cash!! I should sue these people. Do not trust this place!! It irritated me that the voicemail system doesn't work, no one every picks up phone. If they pick up phone, they are rude and disrespectful and have no idea what they are doing!! Too many patients at this place ..it is a meat market. Terrible!!

The staff are an absolute pleasure to be around. They answered all the questions and concerns I had, and made the experience all the more better by providing me with concise explanations as to what would happen so that I would not worry. They are such a pleasant group of people, and they made my wisdom teeth extraction quite a fun experience. Thank you Dr. Nguyen and everyone for everything you do!

Great with children and emergencies! They were absolutely wonderful. The office is very kid friendly and the staff was amazing. It was the best dental experience my kids have ever gotten and i couldn't have asked for anything more. They offer a calm and comforting atmosphere which the kids loved!

This is a follow up review. Worst time slots and they are way too commercialized. No personal touch whatsoever. They have the worst follow through and follow up with you or your insurance company. Would avoid them at all costs. All about their money and it shows.

Another review: why do I still come here? Been coming here way too long now. Family of 6 and they cant seem to get anything right with appointments.

Great Hygienist. Jaime was great never felt so comfortable at the dentist. She was very knowledgeable. Best staff member in all years I ve been coming here.

I ve never had a bad experience at SmileKrafters with any of my visits. My hygienist Jaime was great and really comforting and friendly. She really cared about my experience during my regular cleaning visit. I highly recommend SmileKrafters for general dentistry!

Hey, if you ever want to be ignored - then this is the place for you! I ve been going to this place with my mom since January and they ve been great up until this month. My mom had an appointment scheduled for the 29th. I called to simply ask how much her dentures would come out to and was told that her appointment was never even put in their schedule. Every time I would call to ask if they had fixed the problem, I d always get the usual response - someone will call you back . Well the day of the appointment came and still no call back. I had to call every 2 or 3 days just to simply ask if they could either reschedule my moms appointment or if we can still come in that day. I understand that they re busy and have a lot of trainees - but seriously almost a whole month and they couldn t get at least one person to call me back and help me reschedule? Now my mom is gonna be without teeth for who knows how long. Mind you, I applied for their care credit and everything to finally get my mom the dentures that she needs. It s really unfortunate but I ve lost all hope for this place. I ll be taking my mom elsewhere.

Dental hygienist Jamie was very patient and kind with my mom who has a disability. She was very much appreciated.

My 3 year old son had an appointment early this morning when I got there I was told my other son who is 4 is not allowed to come back, I have to leave him in the waiting room!! Excuse me but I will not leave a 4 year old unattended in a waiting room full of strangers! I was told since I ll be holding my youngest in my lap he couldn t come back... there is no reason he couldn t come back and stand nicely next to me or sit in the dentist chair since my youngest wouldn t be! I was told I needed to make another appointment and not bring my other child! I have never been to a place that was so Inconveinent for a single mother of small children! I will not be returning ever! So unprofessional, inconvenient and the staff is very rude!

My hygienist was Jamie and she was so sweet and funny don t usually like the dentist but I enjoyed coming here.

Showed up for my appointments for dental surgery twice and both times was told that they can t perform the surgery today. I mean why schedule an appointment at all. They claimed they tried to call me but I received no calls. Completely uncalled for!! Had to drive one hour each way twice! For nothing!!! Very frustrating.

Very difficult to get in contact with the office. No one answers phone calls and voicemails are't returned. After 3 visits and making sure I did not have an outstanding balance each time, i still get a bill sent to me. Have to go into the office to discuss account because I cant get a call through which forces me to be late to work. Seem to be struggling with billing their patients correctly. Front desk staff are of little assistance.
Will be looking elsewhere.

On a better note, their dentists are actually pretty good.

I would like to thank Sally Ann for being kind and thoughtful to my mother during her appointment. I would also like to thank Jaime for being thoughtful with my sister during her first visit today. Pam said on the way home, everyone was very nice.

My visit was amazing the hygienist Jaime walked me through everything she was doing. And understood my fears.

I had to get my wisdom teeth out about 3 months ago in November. They were really driving me crazy so I looked around for offices and SmileKrafters came up. I talked to a friend who stated that her experience there was amazing, so I decided to have my surgery completed there. Dr. Tony Panossian was the surgeon that I had my consult with and he was very informative. The surgery itself went smoothly, I did not feel a thing. The surgical staff was very friendly and willing to make my experience as comfortable as possible! The scheduling manager and insurance coordinator were a pleasure to work with and went above and beyond to work with my insurance and schedule. If you are looking to have any work done on your mouth, this is definitely a great place to do it!!

Its the worst place in the world and i don t recommend