Simple Helix Review

Their support team is timely, efficient, and knowledgeable . My favorite company to work with in the industry, hands down.

Lawrence, Serek, Eric and Mike played a nice tag-team match on a string of issues needing attention and succeeded in distilling from it all a set of nice, neat solutions and a basic protocol that I can very easily follow. Thanks much to all 4 of you.

Simple Helix helped me immediately. Very fast support!

Please return my payment, I don't need anymore, how can you take my money automatically?

Please return my payment, I don't need anymore, how can you take my money automatically?

Please return my payment, I don't need anymore, how can you take my money automatically?

Can't describe how incredibly helpful this company is. Very intelligent and organized. They always go beyond what they are required, and then some.

We have been using SimpleHelix to host our Magento Enterprise store since 2012 and couldn t be happier. Having worked with many hosting providers over the years, I can honestly say that Simple Helix has been the best to work with in every way. The quality of their service, support, response time, and pricing are top notch. We are very happy customers! I whole-heartily recommend and endorse SimpleHelix to anyone looking for a strong and dependable hosting partner for their Magento store.

Simple Helix is an outstanding company. Its customer service is second to none. It is reassuring that Simple Helix provides live customer support without outsourcing to other companies. The flexible cost structure provides an as needed option for those times when web traffic reaches temporary peaks without charging higher rates for lower traffic periods.

Excellent team, they will provide world class support

Great support and sales staff! Every time I have a question or need help with my site, they immediately respond with wonderful advice.

After a web consultant gave up on a CNAME issue, I contacted Simple Helix to ask if they could assist us. Their first response was "We would be happy to help" - what a relief! The problem had been lingering for weeks, and Simple Helix fixed it in minutes. I am very appreciative of both their help and friendly attitude.

its a breeze to migrate to simplehelix, but thats where it stops...

i think they totally went off the charts with how bad support can get! words like terrible and horrible would be an understatement.. let me take you through my experience. they charge you an interest when your paypal subscription fails to deduct (note: i have a fully functioning paypal balance + credit card to back it up). no one likes to be charged interest when you're such a loyal customer who pays on time right? i pre-paid to avoid the interest because you know, they're so lenient and reasonable they would charge you interest ON TIME. oh.. wait, if this happens to you... they don't refund for pre-paid amounts. i should have expected it right? if you're thinking of hosting here... my advice is NO.. get something like shopify if you're going to start your business. uptime is great there too and u dont have to maintain your annoying monthly upgrades and people there are so nice!

simplehelix definitely has the most unhelpful crew ever.

I have been using them since long and they have proved to be a highly reliable service both in technical and customer service aspects. I would not dream of switching away from them anytime soon. To sum in one word, they are Stellar !

When will Simple Helix fix their automatic subscription issues??? Despite having an automatic subscription in place through Paypal since April, Simple Helix systems glitched and suspended my business website for late payment. Incredibly lucky that one of our team was working in the back end of the site tonight and noticed the website was down with a big ACCOUNT SUSPENDED sign -- so we were able to fix it quickly with a manual payment.

When a business sets an account to automatic payment it is so that they don't have to keep checking payments have been taken out successfully each month -- why is this so difficult with Simple Helix ?

What is incredibly worrying, for my business, is just how many customers viewed the landing page with its single ACCOUNT SUSPENDED sign on it during the 1-2 hour window before we caught the issue and how many of those customers assumed we were out of business / or lost faith in our business ? All because a Simple Helix system did not work as it should ?

Customer support were unhelpful and unapologetic.

I have experienced a Disgusting and poor service from you, I just want to change the A and CNAME record, but its not propagating.

I had an issue with my site that required a backup. I was having issues with my backup plugin so I had to request a restore on their end. First off I was going to be charged a $25 fee to do this. Ok, I don't think you should charge for that since we have never asked for it before but ok. Well, the person who handles billing is out on vacation and I can't login to the payment area to pay the invoice. Well, they won't restore the backup to fix our broken site that now doesn't work until we pay this $25 invoice. Crazy. You mean a $25 invoice that will get paid the next day is going to keep you from fixing my broken site today? I felt abandoned and helpless. Not a feeling you want when you need support. Horrible customer service. We will be moving elsewhere this week.

My site is broken, my cpanel password has not worked for over a wee! I lost numerous emails - this has been a terrible!

Hello.
I want to show my full discontent with the attendant Ashley Morrison, because even being in trouble in our store and wanting to solve quickly, it was shown carefree in attendance, taking several minutes to give feedback on the chat SimpleHelix. It's a shame that the size of the company, has attendants not as efficient.

I truly appreciate the impeccable customer service that I always receive from Simple Helix. I recommend this company to colleagues at every opportunity because I have always been able to depend upon them.

Simple Helix customer support is second to none. I had a situation that they were able to walk me through a detail and complex solution to get us up and going.

I have used at least 6 other hosting providers in the past and Simple Helix knocks spots off all the others I have used.
I am consistently surprised and delighted by the speed of tech response - 24/7 support means exactly that. Staff go above and beyond the call of duty to resolve issues. I have little tech knowledge and they are extremely patient with my silly questions and always resolve the issue for me.
I can't think of anything else to say except I would recommend Simple Helix 110% - seriously, this company is outstanding!

Simple Helix time and time again goes above and beyond in their customer support. Other hosting companies fall far short of the support we get from Simple Helix. Their ticket response time is immediate and their technical level of expertise stretches to all corners of the tech world. We will definitely be growing our business with the excellent support of Simple Helix.

I feel really comfortable that Simple Helix has the critical infrastructure in place to support their 100% uptime gaurantee. Their technical staff is very helpful and I feel like they truly understand how to help customers build their business by offering scalable solutions to fit every need. They constantly exceed expectations and are just all around great folks.

The Simple Helix crew is phenomenal. Having a problem with your account? A question about your shopping cart? Maybe you just want to chat about how you could get more out of your website? 24 hours a day you can call, email, or live chat with technical experts who are jumping to resolve your concerns.

These guys have the equipment, the knowledge, and the work ethic that I look for in technology partners.

Awesome customer support and technical team. I have 2 dedicated servers hosted with Simple Helix. I have used them for 5 years and the service and support is great. Fast, easy and a knowledgable team. I'd give them 6 stars if I could!

Absolutely amazing support (magento1&2) They go way above and beyond to make sure your website stays running to the best of it's potential.

Amazing technical support. BEYOND terrible billing/customer service support. There is a complete lack of communication between these departments.
I have never in my life experienced such bad customer service. EVER. They made a mistake and forgot to backup my site due to a miscommunication between billing and technical support. I lost data ( no fault of theirs) and now have to pay a programmer to retrieve what he can from his old backup because of their error in not backing up the site- which i had paid for them to do. They refuse to talk over the phone to resolve the issue with us. And offered only to refund the amount we already paid in backup fees (which is a moot point since there is was no backup made)- Rather than offering a more reasonable solution. Its a fight over $55. Which clearly is worth more to them then a customer that pays $195 a month in hosting fees to them.
Really shocked. And so disappointed.
Be weary...

switching from my previous cloud host to Simple Helix was a breeze. These guys helped me out at every step to ensure I got the service I paid for. Zero down time so far

We have dealt with a LOT of hosting companies, Simple Helix is by far the best solution for us and the majority of our clients. The product is great, the service is even better.

Great support! They have solved every issue I've had and recently they moved a Magento site for me in just a few hours from my first request. Thanks.

This is the worst hosting company I have ever worked with! We have had several issues receiving emails from our customers. Called to resolve the issue and encountered horrible customer service from both IT and billing. The IT Rep said he spoke to the CTO and there was nothing they could do. WOW!!!! They were not even willing to resolve the issue or credit us. We have been paying for a service that we are not receiving for several years. We are a small business and receiving our emails are vital to our business. Beware and do not sign up!

Great online service.

Very detailed information about the questions we have.

A stable and powerful hosting provider. I used for server-heavy Magento and it coped with anything I threw at it!
Good service too, very quick response on anything I ever contacted them with. I would recommend them if you need something reliable.

Using This service for a year, still the best with prompt responds. Thank you.

Fast Chat Support and Quick Resolution on our Issue. Gave us great insight on why we were having a problem and what we could do to prevent it in the future.

Excellent service, really helpful on solving difficult problem of magento.

Great company! Supports local programs like fantasy playhouse!

Michael Davis was incredible today with support. Gave simple, easy to follow instructions to fix the issues I was having.

Response time for tech support has been very quick. Great server performance.

Price & Service is outstanding! Highly recommend this company to anyone looking to start a store online. A+

We have moved 5 production web and database servers over to Simple Helix in the last few years to empower many high traffic websites for our international non-profit. Simple Helix have been fantastic in every area, including on boarding, migration assistance, support and the server performance. They are so fast to respond to support requests, and are very patient to help us learn their system. After working with many other hosting providers I couldn't be happier with Simple Helix and definitely want to stick with them for the long term!

I've been using Simplehelix for a couple of years over several sites. My most recent site, on a shared hosting plan, regularly goes down due to PHP scripts run by other users on the server. This has happened three times that I know of (Simplehelix does not inform you of any outages) and each time the response has been that they are going to look into the issues. Today was the last straw -- I'm pulling all of my hosting from the company. I spend heavily on Google's AdWords to drive users to my sites; I lose money every time the site goes down. Further, Simplehelix does not consider time in which the server is not responding as downtime -- rather the server being actively connected to the internet seems to mean its up. As a result, Simplehelix claims their 99.9% reliability is met; it isn't - I was down for 35 minutes today alone.

I'm willing to overlook occasional issues, but the quality of service that I receive from this hosting company has fallen off a cliff over the past calendar year. I'll never be back - don't make the same mistake I did.

Have been using Simple Helix to host our Magento store for almost 2 years, the loading speed is super fast and their service is amazingly prompt. Whenever I open a ticket I receive their response within one hour and usually the job can be done within 2 hours.

Honestly speaking that's not something I would expect from an American company - most of them so f**king slow in doing anything.

Awesome staff! helps to know more about the company and its affiliates upfront before getting involved. thank you all!!

I have to detail a security breach situation caused by Simple Helix tech support.
My name and email was supposed to be removed from a client account on October 31, 2014. Today is June 16, 2015 and my email address was CC'd in an unexpected trouble ticket thread initiated by my former client who could not log into their account.
Realizing this was not something I should be privy to I immediately replied to the thread and requested my email be removed from it.
I received an email acknowledgement within 14 minutes saying "Per Matt Perosi's request, we have removed him from the account." Yet, 8 hours later my email address is sill involved with this trouble ticket thread and their support person just sent me the complete login credentials.
I realize this is a very unusual situation, but there are many website consultants that work temporarily for different companies all the time. Shouldn't Simple Helix have a perfected system to remove us consultants from customer accounts once our contracts expire?
They've just handed me the keys to an account I should not have access to and created a situation whereby I could be accused of harming a website I am no longer affiliated with.
Simple Helix is a good company, but I'm giving them 1 star here to call a lot of attention to this situation and to alert their customers to make sure you properly have SEO consultants removed from your accounts once consulting contract have expired.

The migration process was actually really good - the competitive prices and generous features are also a great plus but the support I have received since joining SimpleHelix has been sub par.

Although the live chat is 24/7, they cannot actually do anything but open a ticket - in which you receive a generic response everytime.

I asked why PUT requests were being blocked by SimpleHelix and was told "we block them for security purposes" but they work perfectly on my other SimpleHelix account?

Once again, even after proving PUT requests are working on the other account, I get the same response - We block them for security purposes..

I will be moving away from SimpleHelix as soon as I find a more suitable host!

Absolutely horrible UX

Would never use if I did not have too. Honestly get a better UX - learn something from Gmail.

Customer service is very good! However my ip address is getting blocked 2-3 times a day for some unknown reason. All of my email accts are set up with the correct password.

Supper annoying... I keep having to talk w chat who again are nice and helpful but it takes up time!

The BEST magento hosting company! Highly recommended! Most knowledgeable support about magento, better skills on magento all around than my developers, willing to help on any issues that we come across all the time. Best support I've ever experienced. We migrated over from Rackspace which was pretty good support also but was pretty expensive compare to Simple Helix and Simple Helix offers a lot better supports as far as even resolving some of the magento issues that we come across. Site wide Audit for the server setting was done and executed by simple helix team.

A great resource. They're always there for me whenever I need help with my website.

michael davis was quick, and gave me efficient service.
thank you.

I've worked with a number of hosting providers in the last 10+ years. I must say that Simple Helix has been a very pleasant surprise since I inherited the relationship when I started with Enve. The support and billing staff go above and beyond to help out. It's rare to have a company in this field be proactive in their assistance with a support matter instead of just being reactive. So, if I need help with a single situation, they are likely to look at the whole picture and offer suggestions to avoid a problem in the future or address something that we would not have thought of. I would certainly recommend them.

Fantastic servers. Great support. I would love to rent more web servers from them in future if I need anymore.

Every time I need help I get it immediately. The support staff is always helpful and friendly. I couldn't ask for more.

Had a somewhat complex administrative issue which was dealt with fast and efficiently.

Thanks Ben Aplin for your help! Very thorough, very professional!

Simple Helix has great customer services and willing to work with their clients. George in particular has been amazing to work with, he is extremely details, attentive, and quick to respond to anything we need help with or assistance with.

I was very pleased with the tech support given by Adrick L. when I called with some questions regarding Simple Helix services. He addressed all of my concerns and provided some good input on the subject at hand. It was great to speak with someone who obviously cares! Simple Helix has consistently delivered as a hosting service with solid tech support, and I wish all the best for the company and its staff.

My website was hacked. I asked your team to delete the infected content and replace it with a backup from last week. The technical guy told me that it will not solve the problem. I am very surprised by this statement. I am not technical, but this is a logical way of solving the problem unless something is wrong with your backup or security measures. I am not happy with your technical support because your customers would need your support in such crises.

Excellent and quick service. recommend Simple Helix to all.....

I am with SimpleHelix for about 1.5 Years, and i never had such a great service and support. I was a customer of another well known company and i had a dedicated server here managed many websites for my business. After certain time i found them 2 years ago and decided to slowly switch over because of the hardware configuration is SUPER attractive for same price i was paying to other company. Every time i called Support to discuss any matters, their team is always on the line and pick up the phone right away without any waiting. When sampan picks up the phone i have a feeling that person is administrator or like a supervisor talking (professional) and knows right away what to do or how to complete the task. Or an another example: I send them a ticket with my issues, and the tickets gets answered within a minutes, not like 2 - 3hours like you would expect from another companies.

Overhaul, I am super happy with the service i get and the support from Great Team, and the Performance of my server.

This has got to be the worst hosting experience I've had right next to Network Solutions. Through a server upgrade for space, the company neglected to share that the migration would also upgrade the PHP version which would greatly impact legacy code.

They have repeatedly made security changes to the hosting server which have greatly impacted our developers ability to work and also impact our websites. Highly not recommended.

Asked for a refund for an account on the day they ran my card and they refused. Wouldn't even work with me for over $19.95. I will go somewhere else for hosting in the future. I'm an affiliate, soon to be past affiliate.

The Simple Helix team was able to hook me up to get my Underwater Basket-Weaving website up and ready for action. Superb service, knowledgeable technical support, and some of the nicest guys around.

10/10 would recommend to friends

Simple Helix has great customer service! This morning I called for help configuring Outlook with a new email address, and received exactly the right help when I needed it. Sometimes it's the little things that make for reliable and truly helpful hosting, and Simple Helix has delivered both on small and big tasks.

Working with Simple Helix has been nothing but a pleasure. They are professional, expedient and their technical support cannot be beat. I highly recommend them for all hosting needs.

We here at 2B Solutions were initially a little apprehensive about moving our customer s virtual servers, apps and data to a new data center, but after the Simple Helix team showed us their transition plan, we were impressed by the level of detail and data security our customers require and we expect. The migration was done in a day or so and went off without a hitch! We look forward to a long Simple Helix and 2B Solutions partnership mutually serving our customers.

Crooks! They took my site down for a security concern and then charged me for another year and refuse to refund the charge! I'm paying $200 for hosting for a website they took down!

They do not notify clients if their hosting is down, their support is less than immediate as it seems they outsource a majority of their services they offer. Additionally, we have had major hosting problems over the year with our site being down most of a day, and they offer little to no billing credit. Over 4 years of hosting with them, and we are looking to move over.

Had an issue with disc space and called technical support. Issue was resolved within 30 minutes.

SImple Helix (Daniel Rogers) was a knowledgeable resource. He helped me solve my problem with wit and skill. thanks

best company i have ever dealt with,been with them a long time and they always go out of there way to solve any problem,amazing team of guys

I searched for hosting for over 10 years, never satisfied until I tried simplehelix. Now every new client site goes on simplehelix. Great support (if you ever need it) and fast, updated, compliant servers. 4 years with SH and I'm very happy.