Matthew Perosi

Review of Simple Helix

I have to detail a security breach situation cause...

I have to detail a security breach situation caused by Simple Helix tech support.
My name and email was supposed to be removed from a client account on October 31, 2014. Today is June 16, 2015 and my email address was CC'd in an unexpected trouble ticket thread initiated by my former client who could not log into their account.
Realizing this was not something I should be privy to I immediately replied to the thread and requested my email be removed from it.
I received an email acknowledgement within 14 minutes saying "Per Matt Perosi's request, we have removed him from the account." Yet, 8 hours later my email address is sill involved with this trouble ticket thread and their support person just sent me the complete login credentials.
I realize this is a very unusual situation, but there are many website consultants that work temporarily for different companies all the time. Shouldn't Simple Helix have a perfected system to remove us consultants from customer accounts once our contracts expire?
They've just handed me the keys to an account I should not have access to and created a situation whereby I could be accused of harming a website I am no longer affiliated with.
Simple Helix is a good company, but I'm giving them 1 star here to call a lot of attention to this situation and to alert their customers to make sure you properly have SEO consultants removed from your accounts once consulting contract have expired.