Nice enough lobby hotel bar. Very noisy place and swamped staff. Offers a happy hour cocktail time and it's beneficial to be there with people you already know. Fair selection of wines by the glass and regular bar stuff.
Super friendly front desk and bartender. Great location.
Great location within walking distance to many great Chicago sights, mainly Grant/Millennium Park. The room was much smaller than I anticipated, and the used napkin on the windowsill was a bit of a turn off. The decor was nice and elegant though and the hotel itself was quiet, however it is right next to an L line and the train blows its horn at all hours of the night.
Wonderful experience! Top notch - easy walk to ever there we wanted to go! Expensive car babysitting, but seems similar to all the others! Employees were amazing!
Loved the hotel! The bed was extremely comfortable and the decor was stylish. We enjoyed our stay.
Our room was great. Everything was clean, and everyone that worked there was very nice and helpful.
Pull-out bed wasn't very comfortable but no complaints other than my back hurting. Bathroom is rlly nice and they had multiple TV's per room if the room layout was too spread out for everyone to look off of one.
This was a really nice place. I'd give it 5 stars if all the rooms didn't overlook the train on Wabash. Then again, you can't really avoid that on Wabash. My wife has minor hearing issues and didn't notice, but I heard the train in my room. Other than that, the hotel was pretty classy and it's only a short walk to Millennium Park and the museum.
What a cozy nook in downtown Chicago! Loved the decor and ambience. I will say the bartender had to be corrected 4 times to get our drinks right.
It was comfortable but not much actual service unless seated at the bar.
Business and family oriented hotel with very courteous, impeccable, friendly,and international functioning staff. Excellent rooms and service. Safe location with prompt vallet parking.A reasonable and very affordable price.
Decent, nice customer service. Weird extra room in bathroom that didn't make sense. Not much to complain about.
Loved it! The hotel was conveniently located in downtown Chicago and easily accessed to multiple public transportation options. The rooms were spacious and clean. Bed was comfortable. Staff was exceptional. I booked my trip with Expedia and due to weather my flight was changed to the next morning. The Silversmith hotel agreed not to charge me the for the first night I was scheduled for. Hannah was very friendly and knowledgeable. She gave me her card and said if Expedia questioned my reasoning for a refund to have them call her. I don t know if the hotel was contacted by Expedia but I have been refunded for the night I was scheduled for. Will definitely stay at this hotel again!
My husband and I LOVED our stay, we will definitely stay here again.
Place was very nice. The only complaint is that the windows were not sound proof as the train is right next to the hotel.
Great staff, large comfortable rooms, great location. Great hotel!
Beautiful, clean hotel. The staff was excellent. My daughters and I had a great time.
Great location. Right off the orange train stop. When budgeting, account for the fact that you ll spend $3 for a straight shot to the Midway airport.
Really great boutique hotel that is handy to art galleries and a million places to eat.
This was our second year going to Canton for a swim meet. The staff is so friendly and accommodating! They moved breakfast up to 5:30 for Friday, Saturday and Sunday to meet the needs of the early morning swimmers and their families. No one complained that they had to be their early. The staff wanted to make us happy in...
Second time at the Siversmith Hotel. Friendly service, great location and beautiful Hotel. Love the front desk customer care!
Hung out at the bar. Decent space, nice modern decor, good service and drinks from the bartender.
Excellent location, great service, beautiful facility. Had some trouble with a couple of minor things and the front desk team instantly made it their personal mission to make it right for us. All the way up to the manager calling us after we got home to follow up. It's hard to trust online reviews sometimes but trust this: we would stay at the Silversmith again in a heartbeat.
The hotel room and the hotel was gorgeous! The only issue was getting there because they were working on buildings and the street was closed off.
This spot is in an amazing location! It is right by the L train and two blocks from the miracle mile. I really like the people that work there, they were very knowledgeable about the area. They were not annoyed when asked about said area. I was not impressed with the actual room. They were small and a bit anti-climactic. The air didn t work right either. Otherwise, very charming and clean
This is only for the bar - plenty of space and comfortable seating. It was not busy at all, only a few tables were taken, but the service was very slow.
Beautifully appointed room with a king size bed and settee. Comfortable and quiet. Bathroom was spotless and nicely designed. Great location in the Loop, maybe 2 blocks from the Art Institute. Only complaint was an unexpected and seemingly undisclosed "destination charge" of $15/night to cover, according to the desk clerk at chechout, things like Wi-fi and 2 bottles of water/night. When we checked in the desk clerk made a point of telling us he put some water in the room for us, implying it was a gift. Any charges for Wi-fi were not clearly stated. If the had been I would have just used my data. I don't want to end on a sour note. It is a very lovely hotel. Just be forewarned about possible unexpected charges.
Nice lobby didnt stay at,hotel but location is great. The beds are small though twin sizw.
Stayed here for 7 days paying $2000 but they wouldn't let me check out an hour later than their usual check out time which is noon.
Good hotel to stay. I enjoyed the ambience, staff members were very friendly.
Can't say enough about this hidden gem of a hotel in the loop. Excellent service, extraordinarily friendly staff, and a wonderful old hotel kept up to modern standards. Will return on our next visit to Chicago.
One of the best hotels I have ever stayed in. Everyone was very nice and professional, the room was amazing, the bed was by far the most comfortable bed I've ever slept in. This hotel is very close the train station, there are also a lot of resultants and entertainment/tourist destinations within walking distance.
Room was nice, hotel was nice, got hit with an unexpected "service fee" even though I didn't use any services or amenities. 3 stars.
Room was clean. Hotel's interior was inviting. Customer service was phenomenal.
Great hotel. The room was very nice and clean. The hotel is in a great location; there is a CTA station literally right out the front door.
Very nice clean and quiet rooms. Staff is super friendly. Great location and everything is in easy walking distance for the hotel.
This was the second time we stayed at the silversmith. It has been a great experience every time. Very friendly and accommodating. We will definitely be staying again and recommending to friends.
Overall, the hotel is gorgeous. Definitely recently remodeled. However, when we got to our room, there was hair in the clean towels and all over the shower. The toilet also was not cleaned as there was urine stains all over. The remodel was also somewhat shoddy, as our bedroom door wasnt cut even so you could actually see from from the outside if our light was on or not. Not to mention, the doors slam and theres no insulation to buffer the noise... Not enjoyable at 7am
This hotel was beautiful inside but my room was pathetic. No towels to be found. Took over an hour for room service. And whats with the 90$ in extra fees and charges. Stupid. Wont stay here again. The staff was pretty nice. The valet scratched my brand new audi. They claimed they didnt of course. Very disappointing experience.
Convenient, clean, nice rooms, good for business travel or weekend stay.
Amazing food, Friendly staff, and the hotel is beautiful from the restaurant to the rooms
The Silversmith was lovely. Every member of the staff I encountered was very thoughtful, and the room was able to be comfortably darkened for both an afternoon nap and a late night slumber.
Clean room. No views but nice location surrounded by good places to eat and close to the "bean" artwork.
Hotel room was very clean and modern and the staff was very helpful and friendly. There is an L train stop very close to this hotel and many restaurants.
Staff has been super friendly and helpful. Nice room and nice TV. Sheets were a little stiff. No ice machines on any floors.
It was a cool experience. Had a drink with a friend staying here. There was a good happy hour.
This was not the best hotel to stay at, you must request room service, room was extremely small, must request everything you are in need of. If driving be prepared to pay an additional $55-$80 for parking, with no hotel validation available.
Very friendly and helpful staff; beautiful room and lobby. Great location a short walk from the train station, the water, and the Magnificent Mile. The restaurant and bar are also great. Well worth the price.
The hotel ambience was sleek and stylish. Staff was very professional and treated us as if we were royalty. The room was really spacious with high ceilings. The bed was comfortable, bathroom was fully renovated and the room was very comfortable. For the price, you can't beat this place. Centrally located near everything. A block from Macy's. Amazing hotel and location. Highly recommend.
I recently stayed at The Silversmith Hotel for 4 nights with 7 of my friends for a birthday getaway and couldn't have been more pleased with the location, the rooms, the service, and the hospitality! I have never written a review on a hotel but thought it was necessary since we were so pleased and don't feel the hotel has gotten the credit it deserves. We booked 2 rooms and no one in our group had a negative thing to say. The staff was extremely friendly and helpful with suggestions from food, to activities, to shopping, to transportation, to just seeing how our night/day was going. Our rooms were large with a private sitting area that worked out perfectly and the beds were extremely comfortable. I loved that each room has their own mini fridge and that the bathrooms were extra large. The location was so convenient and close to everything we wanted to see and do! When we visit Chicago again we will definitely be staying at The Silversmith Hotel. Thank you for the excellent service!
Nice location, good food, fun atmosphere. Did not like the TV's in the lounging areas. A bell hop and server would have been nice.
Great option in the loop. A little closed in and right next to the train, but good rates and close to a lot. Also has a great bar.
Very helpful and friendly staff. The hotel was clean and welcoming. I loved the beautiful decor and the fantastic location!
Stayed her for two weeks when I had Trial and it was excellent. The rooms were spotless, the entire Staff was extremely helpful, the restaurant was delicious, and everything was in walking distance. Highly recommended if traveling to Chicago, IL on business or pleasure.
When we stayed here in 2017, we wrote:
5 stars
Friendly staff and comfortable rooms, though some features could use improvement. Towel racks in bathroom, for example.
When we checked in today, I would say:
3 stars
This hotel has recently changed some of it's policies. They now charge $15/day for amenities previously included in your room rate: wifi, robes, water bottles, etc. Not included in that rate is early check in, which costs an extra $25 from 10 am til 2 pm, despite your room sitting otherwise empty. another ununcluded feature: Smart TV's. the televisions in the room were probably top of the line 5 years ago, but sorely lagging behind more recent competition: bring your own device if you want to enjoy Netflix, Hulu, etc.
It's still a great hotel with decent value, but I hate feeling like we are being nickeled and dimed for every little thing: it's called the hospitality industry for a reason, and this hotel seems to be forgetting that.
TL;DR: expect a good experience with unexpected fees.
Arrived at 1pm, and I was told the room was ready. However they did charge early check-in fee, if you want to check in before 2pm. So they'd rather leave the room ready but empty, and their customer unhappy and homeless. An additional $50 charge appeared on my credit card, but they did not tell me anything about the charge when I checked out, and no receipt was provided. Called them to have their explanation, but they had totally no idea what that charge was for...
Very nice. Completely modern and redone inside. Huge rooms.
Great location in the Loop. Very accommodating, friendly, and quiet hotel.
I enjoyed my stay. I did get woke up by loud people in the hallway. The room was luxurious to me.the short staff interaction i had was pleasnt. I would stay there again given its location.
The hotel was beautiful, clean, with amazing service. The room was a bit small, but it worked for us. No issues at all, and the staff is over the top great.
Loved loved this place! Wonderful old history in this place. Absolutely a place to visit!!
This will undoubtedly be the hotel we stay at every time we visit.
Yes, that was awsome! WE loved this hotel. More than enough Space, great stuff, cleaness quiet good and very good location. WE stayed there for one Holiday Week. It IS a recomendation for everybody. Restaurants, Shopping and Sightseeing IS nearby.
The look of the hotel is very classy,what I didn't like was that the heat was not evenly distributed over the room and also the water to shower with was cold and low pressure.If this was a best Western or lower end hotel I would not complain but you pay for luxury when you stay here and I didn't get the full effect of what I paid for
Please make sure the front desk clarifies and/ or the booking agency the mandatory charge of the Silversmith s destination fee that is charged at the end of your stay. Unfortunately we misunderstood this charge and were under the impression that if we didn t utilize the service we would not be charged. We also failed to see this mandatory fee on the Expedia site when we booked. At check in, there was something mentioned about having ice delivered to the room, coffee, room service, etc. We did not plan on utilizing this service so we did not think much of it until we checked out for the weekend. I called the hotel management for clarification and was told that this charge was for access to the gym, free business service, and express check-in. All things that are usually included in your hotel stay if these amenities are offered. It was also mentioned that this was their resort fee. I have stayed at many resorts and let me tell you that there was no resort feel about this stay. It was your typical hotel. So when you re comparing prices of downtown hotels, look into these mandatory fees! Ask about them when you re booking and at check in! And just because this hotel looks like a great deal because of price, it may not be that much cheaper when all said and done. There s plenty of hotels that do not charge this mandatory fee or truly have a fee based charge for the services you utilize. Beside this charge, we enjoyed our stay in Chicago at the Silversmith! The room was nice, the bed was comfortable, the bathroom was large, and the staff was welcoming. We will definitely clarify any additional and mandatory charges whenever booking our next hotel! And we would probably have chosen a different downtown Chicago location if we would have known about this fee. Lesson learned!
Beautiful lobby with a bar. Helpful staff. Spacious and luxurious rooms.
It was extremely nice! A little difficult to find but accommodating nonetheless!
We stayed in a room with a king bed. The room was clean, the bed and pillows were super comfortable, and the bathroom was nice. The location was great. We would definitely stay here again!
The downtown location was great. The decor I would describe as modern with a classic feel, and the hotel seemed to have a recent face-lift. Our room was nice with a sitting area and semi-divided sleeping area, each with its own flat screen TV in the 32 to 40 inch range. The room also had a mini fridge and a Keurig, which we didn't use. The bathroom was nice with a large shower, but the water pressure was a little lacking. The room had nice robes available, and the towels were lush. Overall I was pleased with our stay.
Staff was very customer service driven...roooms where updated and fresh.
