Sill-TerHar Motors Review

I went to this dealership looking for someone knowledgeable about the Fusion Titanium Energi and was introduced to Mark Auerbach. I am a technical person and was impressed by Mark's depth of knowledge about all aspects of the vehicle right down to the new operating system used in the 2016's infotainment system.
Mark was very personable and easy to work with. I felt no high pressure from him and after a test drive and disucssion of finance options, I was ready to place an order.
This has been my best new car buying experience and I would not hesitate to recommend Mark or this dealership.

My experience wit STH has been amazing - from the sale of my F150 and servicing of the vehicle. All the people I encountered during the purchase were professional and courteous (especially Ryland, the sales person and Robert, the numbers guy). Thanks to the fine service department for making the scheduled service appointments easy! I highly recommend Sill TerHar!

Not impressed. Stood in line for 30 minutes to be seen for service. Was told they were going too give me a ride home and never did. The waiting area is one of the worst and out dated I have ever seen and the coffee is horrible... going elsewhere from now on.

I want to say thank you so much to the service department for helping me and getting my car fixed. I went through lots of headaches with 2 other dealers, one of which caused the problem, and finally drove all the way to Sill-TerHar from Brighton because I was desperate and had worked with them in the past. Turned out to be a fairly minor problem and they got it fixed the same day. Now my car drives like a dream!!

They were also very nice and polite, and explained everything to me thoroughly throughout the whole process.

If you have a Ford that needs serviced, take it here. You won t regret it.

Worst experience of my life wasted 3 hours of my time was sent a pre-approved letter saying best financing and low payments well needless to say 8 o'clock came around and I was told my payments would be $550 a month for a $18,000 dollar vehicle simple math that's $39,600 that's a $21,600 difference lol what a joke and after I said that's not going to work well that's all I got from them so it was basically take that or we can't do anything more. PLEASE PEOPLE SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ANYWHERE ELSE!!!! THIS PLACE IS A JOKE!!

Excellent customer service from the guys in the special financing department. Bryan Reese, the financial manager, delivered on his promise and got me a great rate on a loan, totally blowing away what other dealerships offered me. Bryan was professional, listened to what my needs were and met them without any hassle or game play. I let him know I would be in on Monday morning and I was under a time constraint. He assured me that he would have several cars ready for me to look at as well as my financing secured. He did just that. When I arrived, the cars were ready and John Estrada and Nickolas Karichkowsky, the sales specialists, took me on some test drives. They were friendly, knowledgeable and extremely helpful. I was in and out of the dealership in 2 hours with my new car. I have never had such a fast and easy car purchasing experience before, it was unbelievable. I highly recommend this dealership and will definitely purchase cars there in the future.

Friendly staff, easy to work with, VERY good customer service. I'll never take my car anywhere else

I just recently purchased a second vehicle from TJ and have nothing bad to say about him. He makes the customer feel like a family member and doesn t push anything on you. Sil ter har and especially TJ are the only dealership and person I will deal with in the future and I would highly recommend him for any purchase. You will not be in better hands.

I really like my Lincoln 2013 MKZ. It is fun to drive, stylish, and has lots of power. The electronics are sophisticated and very much to my liking. The adaptive headlights are absolutely the coolest. The last Lincoln I owned was a Town Car Signature Series that I also enjoyed tremendously. And yes I have also owned more than one Ford.

I did not know the oil change on the car was covered by the service plan. I fully expected to pay whatever the cost would be for the scheduled 7500 mile oil change and filter. I have said specifically to the service department if something is not covered by warranty, I am happy to pay to properly maintain the MKZ. I owe what I owe.

Quick Service was very polite and got me in and out in timely manner. However, I did not need the suggested windshield wipers - the ones on the car are ~ 6 months old and working as expected.

In checking my records when I got home I found out I had just purchased an air filter at the last oil change and probably did not need the new one sold to me by the service staff.

The wheels were rotated and wear noted. Also covered by warranty and a wonderful surprise. However the service staff wanted to sell me new tires (the ones on the car have 7,000 miles on them and they are exact replacements for the Michelin's that came on the car when it was new). Rather than bringing to my attention that the four wheel drive alignment needed to be re-aligned, new tires were suggested. (Much less expense for me and less profitable than a new set of $1000.00 Michelin's for Sil-Terhar) The Quick Service staff said the warranty on the Lincoln MKZ is 3 YRS or 36,000 thousand miles. The warranty is 4 years or 50,000 miles. When I explained this to the Quick Lane service man, I was assured the error was mine. Perhaps the Quick Service guys need a review of specifics for Lincoln.

When I wanted to discuss the paint peeling off of the 18 inch aluminum wheels, the service staff said 'someone' had painted all of the wheels with aluminum colored paint and even though I characterized it as 'very bizarre' that anyone would do such a thing to a leased Lincoln, I was assured the wheels were not as originally furnished on the new Lincoln MKZ and the problem belonged to the second owner (me).

Yes the rear brakes were in need of replacement on the Lincoln MKZ at 40,000 miles. However, at this point in the discussion I was not interested in signing up for additional services.

Yes, I do actually like Sil-Terhar a lot and overall the attitude and the staff have been great. I don't think the service department can try any harder. When I first went there, all of the recall items on the car were quickly taken care of in a professional manner. I have been more than pleased with the service department. An item I fully expected to have to pay to have repaired was actually covered by warranty. I left that day a very happy man.

The devil is in the details. I have a scheduled appointment later this week to investigate the intermittent appearance of the engine icon on the dash. Hopefully the source of the problem will be identified and while there I hope to hear the warranty covers the broken power source / cigarette lighter in the center console up front, the non-latching power access door at the rear of the console that is accessed by back seat passengers, the undercarriage black cardboard shields that are loose and falling off are warranted, and that the paint on those aluminum wheels is also, maybe a Lincoln MKZ warranty item.

Perhaps I am better served by the service department than the Quick Service lane. The service department personnel have been great.

I really do not like writing reviews so pardon my rant. And I will let you know how the service department does later this week. Having the car washed each time I visit is a HUGE plus.

I LOVE this dealership! Starting from the Sales Department to Financing to the Service Department. They're top notch and always take great care of our vehicle needs! They're very professional and courteous!

My experience at Sill-Terhar has always been very positive. The service department does a great job. The people are friendly and helpful. The costs are competitive.

Breanna was a huge help! I was so impressed with her customer service and she took care of all of my issues! I would highly recommend

Del was very professional and courteous made the whole experience pleasant.

I bought a new Aston Martin from Sill-Terhar. Two years later I tried to trade the car in on a new model from the dealership. They offered me $65,000 as a trade in. I sold the car to another dealer for $90,000 who then sold it at auction for $95,000. I will never do business with the dealership again.

Everything well explained, with options. Work done in a timely manner. If I remember correctly, Alex checked me in and out and explained what was done and went through the list of items checked and the results.
In short, very thorough!

It was a very good experience. It was expensive but the results were satisfactory. My compliments especially to Jack for his prompt communications.

Staff are friendly and nice, no issues with service, just be warned that they stopped accepting QuickLane coupons, so you'll have to pay full price for oil changes.

Quicklane very busy that day,they did their best to address evryones needs.

My husband and I just recently had a baby. So we were looking for something bigger than what i had now and something with 4WD. Angela took such great care of us! We came in with the cars we were interested in looking at and she made sure that they were cars that met our needs! Our whole car buying experience was so wonderful and will definitely be back in the future!

Always a great experience at Sill-TerHar Motors. I have been getting service done there for approx 15 years now, they always take care of me.

No sales pressure sales people are great .always watch out for finance guy try to sell you things you don't need but otherwise it was a good experience .

Highly recommend Sill-Terhar Motors. The customer service is top notch. Friendly, reliable and they have clear communication. Martin and his whole crew will do everything they can to make getting your car fixed an easy and stress-free experience. Happy to have finally found a competent Ford dealership!

I was hesitant buying a car, and the team at Sill TarHar was amazing. They were so friendly and were determined to get me into a car I would love. The dealership had things to entertain my son, and the staff even offered to give him their own lunch. They have earned a repeat customer for life. A HUGE thank you to John, Ty, and Bryan. You made this whole experience painless and enjoyable.

An amazing team of professionals in a beautiful (and dedicated) Lincoln showroom and service center. My service advisor, Zayne, does a wonderful job. Whether I bring my car in unannounced because of low tire pressure or for a scheduled appointment, he immediately makes you a priority and gives you his undivided attention. And their technicians are top notch! Sill-TerHar does a beautiful job of reminding you that you bought a Lincoln!

As a mom in Iowa and my son living in Colorado you worry; cuz that's what we do! My son brought his car in for service and Martin Richardson took excellent care of him making sure his car was safe to make the trip back to Iowa for Thanksgiving!! Thank you so much, being in the car business myself; I am very impressed.

Ford is aware of the catastrophic problem with their DPS6 transmission on 2011-2016 models (Vargas, et al. v. Ford Motor Company (Case No. CV12-08388 AB (FFMx)). Sill-Terhar & Longmont Ford passed the buck onto the consumer and claimed "they weren't Ford" (all the while profiting on selling these models). We left our Lemon of a Ford on their lot for 2 months and Sill-Terhar didn't even notice. Buyer beware, Ford lost a customer for life. Site won't allow me to give negative star review or zero stars which is way more appropriate. Never again Ford, shame on you.

Overall a smooth experience. Dealership made effort to find the right truck for me.

Been buying cards from their dealership for many years! (And many more to come!) Sill-TerHar has some of the best customer service and stays loyal to there customers! Thanks for our brand new 2020 Ford F-150! You made our whole sales experience easy, fast, and affordable!

Took my truck in for what I would call a rattle. Since it is under warranty they gave me a loaner vehicle while they worked on my vehicle. Turns out the rattle was due to mud flaps I had installed. They fixed the rattle and did it all with outstanding customer service. To top it of they did not charge me for fixing an issue I caused. Thank you!!

By far the worst place to ever take your car. Very un professional. Too over priced. They had my car for a month and didn't fix anything. I am for sure never taking my car here ever again. They couldn't even fix my transmission how sad. DO NOT TAKE YOUR CAR HERE!!!

I had my 2008 SC Volvo serviced this week , new brake pads on rear wheels, flushed brake fluid, repaired my passenger side rear
view mirror & changed my oil & filter

I was given a new Volvo 60. SUV while my auto was being repaired(new policy) and was extremely impressed with the new features .
This new policy was excellent as my wife is in a nursing home & I needed an auto because I visit her every day. Thank you for this change and I will continue to have my auto serviced at Sill-Terhar motors as I have been a repeat customer for several years
Thank you again, J. Wander

PS. Your Service ( Director) (Molly) & service advisor (Keith) are both very exceptional employees.

Had a great experience! Paul was great to work with, awesome costumer service.

Usual excellent service, with some much appreciated recommendations.

I recently purchased a Mazda 3 sport from Sil Ter Har after filing for bankruptcy. The staff, especially Brian were so respectful, honest and fair with me. Thare were a couple of little issues with the vehicle which they happily fixed for me and filled my tank both times I had to go back. I will definitely use this dealership again. If you are looking for an honest, fair dealership, this is the spot to go.

I want to take this opportunity to express my sincere appreciation for the devoted efforts that I experienced at Sill-TerHar Motors. I was treated with the up most respect. I am a recently divorced woman and a car dealership is very intimidating alone. The three gentlemen that helped me at Sill-TerHar Motors (Brian, Ty and another gentleman) were more than efficient in finding me the right car and deal. I walked in at 3pm & left by 5pm with a 2017 Ford Escape with 21k miles! I walked out of there feeling empowered. Thank you!

I had a great experience with TJ, he responded and answered all of my questions quickly and took care of all of my needs. It was a pleasant car buying experience!

Totally Awesome experience!
Had a Safety Recall work done this morning on a Ford and 'Nick' from the service was exceptionally helpful and friendly.
The work was done very quickly, a shuttle was provided promptly (pick-up and drop-off - also enjoyed chatting with the shuttle driver during the rides) and a direct line of communication with Nick was available for update. Which you should know, I never had to use, because Nick kept me up-to-date on the progress pretty well. Flawless experience.

I thought the Sill-Terhar service was quick, reasonably priced. The service people were competent and pleasant, good service.

I worked Scott Peterson and the entire process was excellent from start to finish. Great team overall rounded out by Robert and Bryan. Will be back for my next purchase!

I made my first purchase from this dealership in 2011 and since have purchased another three vehicles from them! Bryan Reese is absolutely outstanding! His honest, straightforward, and no pressure approach is refreshing. Bryan has always gone out of his way to make his customers happy! Over the years, I have referred many people his way and all have been more than grateful and satisfied. I highly recommend going to see Bryan and his team for your next vehicle purchase.

Amazing service department , George was the best. He kept me informed about my truck and how things were going. They fixed the issue and got it covered under warranty. If you need your ford serviced, look no further!!

I ve been coming here for a number of years, with about four visits a year. The last two visits were a great experience. Service was quick and courteous, and the service upgrades recommended to me seemed necessary and appropriate

Obscenely overpriced (10k+) on a demo car they were trying to sell as new. Had scratches and a dent outside. Inside had dog hair and literal stains on the interior. Plus the rear hatch interior had gouges from carrying things in the back. Plus there was spilled coffee or soda in the cup holder.

I watched the technician walk around checking his phone more than anything else. Took forever to change oil. I don't know if other fluids were checked at all. Unable to rotate tires. I was not happy with this stop and I have been coming here for 15 years, as well as buying the truck here. Unsatisfactory!

I went to Sill-Terhar after I took my friend there to bu her car. They were so nice and non-sleazy I went back to get my car. They don't make any romises they can't keep and if you say there's a monthly payment maximum that you won't go above, they won't try to get you to make a bigger payment. Overall they were fantastic and I will recommend this place to everyone! If you can ask for Bill Lovato he helped my friend and I find the cars we wanted.

This is the only dealership I go to. They are honest and straight forward. Never any pressure or games with the price. I have purchased 4 vehicles here and cannot say enough positive things.
The service department is great! The technicians are professional, efficient and honest!

Bill was awesome! My fiance and I were in the market for a nice used Mazda as my new car, bill was so helpful all the way through the process! Stayed well within my budget and really worked on getting me the best deal possible! So happy! Will be reffering anyone I can!

fast efficient service and they do not try to up sale anything.

Awesome Service Department. All recalls were covered and a car rental provided

Very disappointed, took my Fusion in for AC service. Same problem popping up in Fusions everywhere. Turns out it is a $20 part that requires a ton of labor. Ford wanted twice what other service centers around wanted to charge for the work. Most service centers wanted around $600 to do the work, it requires removing the entire dashboard to replace the part sitting on top of the condenser that tells the unit what temp is coming out of the AC. Ford wanted $1125, just totally disappointing. I will be looking for somewhere else to take my out of warranty Ford for service.

# customer for life .. have never had this type of service from a Dealership before...
Ty was outstanding and amazing no BULL honest, friendly, caring and truly puts the customer 1st.

I could not be happier with my car shopping experience. Ryland helped me find the best car that perfectly meets my needs. I would highly recommend Ryland and Sill-TerHar. I feel that I got an exceptional value and received a high level of customer service. I will surely be a return customer!

My husband and I have leased both of our cars with great customer service and lots of options to choose from.

Very long wait even with appointments. Good service when finally seen but the employees talk about back log and busy and I wondered if scheduling should be done differently.
I would have appreciated being told they wouldn't get to me for 3 hours and to come back - it was wasted down time!

Service department is HORRIBLE !!!! We bought out Escape from Brian he was great, but everything went down hill from there. We brought it in to have the glovebox repaired and they said it was as good as it could be, HMMM Omeara replaced it and it works and closes fine!? Then we called about the speakers and they tried to say they weren't covered under the warranty? Omeara fixed them under the warranty ?? Sure does seem like all they care about is selling a car then after that screw the customer. I think this will be my last ford

Had a good look around the inventory looking for a new truck. Sales people seemed nice so i may have to come back! Lots of vehicles, seems to be a little expensive.

Took my car in to the Quick Lane for a regular maintenance and it was done quickly and efficiently. Never any issues dealing with the Quick Lane.

John Estrada was very helpful to me and my wife in our purchase of our new Ford Titanium Escape with which we are delighted. Great!

Good service facility.
After my last oil change on my Diesel F-350. I had an oil leak. It was from the filter. They fixed the problem at no cost to me.

Sill Terhar is one of the best dealerships in Colorado. Keith in car sales was super helpful and very kind (not your typical car salesman!)

This was our first time ever having to buy a car from a dealership and it was so simple. I thought it was going to take days to get in a new car and it simply took hours. Everyone was so nice and friendly and I did not feel as if I was getting worked over by "sneaky car salesmen" they all wanted me in a car that day and only gave us options in our price range. We are going back when we need to trade out my husbands car for sure!

My recent experience at the quick lane was awesome from start to finish. The staff was very professional and Great Customer service.

I would highly recommend Sil-Terhar quick lane.

My wife an I have purchased 2 cars through Sill-Terhar Mazda and have had nothing but good luck with them. I also stay with them for all of our servicing. Their prices are fair (even when I forget my coupon) and they've never tried to press me into parts or service that I don't actually need. Although I'm looking at a different make for my next vehicle, that has no bearing on the quality of service that we received at Sill-Terhar and we recommend that anyone looking for a Mazda stop there first.

Edit: I have now purchased my 3rd car through Sill-Terhar. This is during the COVID pandemic and Sill-Terhar Ford took every precaution we could have hoped for. I filled out paperwork, had the car delivered and performed my trade in without leaving my home. This is much appreciated in this very stressful time.

Everything was great, from beginning to end. Was able to get my recall fixed in a very timely manner (just a few hours on a Saturday) with extremely friendly service. I used to get my Explorer serviced at O Meara, but after two terrible experiences there, I decided it was time to try somewhere new, and I m SO glad I did! I will be a repeat customer!

Needed a new vehicle (I know not the best timing). TJ was so helpful me get into a new Ford Focus! It was so easy! He walked me through financing and made sure I was not only happy but comfortable with my purchase! I will buy from them again! Thank you so much for the excellent service and the professionalism you provided!

April 2016
A good friend bought her 2011 Mazda CX 9 new from Sill-TerHar, and has brought it exclusively to them for all scheduled maintenance. At 36K the original equipment tires wore out and Sill-TerHar sold her a set of 60K warrantied Yokohama tires. 23K miles later they are completely (and very evenly) worn out.

Last month, she scheduled a time to have them replaced and was told at that time they would be prorated under warranty. On the day she brought it in for the replacement, she was told that paperwork would need to be filled out, and the tires would have to be sent in to Yokohama (at her expense), and that likely they wouldn't be covered anyway because she didn't rotate them frequent enough.

Since I worked as a technician at an Acura and a Honda dealership, I offered she find a good local independent mechanic and move on. But, since she lives and works near by Sill-TerHar she thought she should give them an opportunity to step up and help and asked if I would call the service manager that afternoon.

After discovering that Stephan (the service manager) was unavailable, and does not have a voice mail box, I proceeded to call the general manager. The first number I found online was actually the previous manager and he recommended I leave a message with John Sill-TerHar (which I did), as well as the new general manager Chuck Hayes.

Several days later I received a call back from Mr Hayes. The conversation seemed positive in tone, though he seemed to believe that while they were happy to sell Yokohama tires to their customers, they didn't have the best luck with Yokohama standing behind the product (and felt that it "wasn't really their responsibility to get involved"). He did say he would talk to the Yokohama representative and be back in touch. I specifically asked if I needed to follow up and was assured that we would be contacted.

Two and a half weeks have passed so far and we have not heard back.

At this point, the tires are no longer safe in my opinion! With two young children my friend didn't feel safe waiting any longer and decided to go an independent tire shop today where she picked up a nice set of Toyo tires for significantly less than the installed price of Yokohamas quoted by Sill-TerHar Mazda.

5/15/18
A little over two years since I wrote this review and Sill-Terhar Motors wrote the following response (see below) today.....unapologetic, defensive, uninterested in a solution......As I stated previously, prior to the tire situation, she had ONLY brought her CX9 to them for service......so if the "tires weren't properly rotated" as they are now suggesting, than it was most likely not recommended by them....

Sill-TerHar is a bit of a Drive from Castle Rock, but, well worth the drive! The people at Sill-TerHar care about you! Period! I would never buy another vehicle anywhere else but Sill-TerHar!

I recently traded in 2 vehicles and purchased a new vehicle at Sill TerHar Motors. TJ was very helpful in guiding me through the entire process from start to finish. Once he learned what type of vehicle I needed, he found one in the inventory. Along with others on the team, Jeremy and Jeff, the whole process wrapped up within a few hours on a busy holiday weekend. TJ was right there available to assist me with each step and that made the process go more smoothly. He is very honest and knowledgeable. I appreciated that TJ listened to my concerns and addressed each one. A special thanks to Jeff who is an expert on vehicles and very willingly and patiently shares his knowledge with the customer.

Our family has never had any problems having all our vehicles serviced there. Always giving us a awesome service and quality.

I bought a car from Sill-TerHar last night. In all of my years buying cars, I have never experienced such a painless transaction. I worked with John Hatfield in sales and Robert in finance and it was such a breeze. I will never go to another dealership again!

I recently(3/20/2018) purchased my 4th car from Sill-Terhar Motors--The ONLY dealership I use and tell my friends and colleagues to do the same.
I have been a client for almost 20 years and have received superior service from every one of the staff members --from the highly trained technicians, customer service representatives to the most knowledgeable sales staff. I have experience with both the Jaguar and Volvo staff and have always been treated with utmost respect and courtesy! I feel like they are trusted family members always ready to assist with any need I might have. I believe this is all due to the stellar leadership demonstrated by Jack Terhar!! I must mention a few members of the Sill-Terhar family: Molly, Tina, Brent,Lars, Tom, Zayne and my new favorite - Steve Theurer!! Bravo to the best family owned business in Colorado!!

Great service and great price. Keith my service man was great 110% customer service!

Love my newer car. Fred White was so helpful. Found what I was looking for and it was a great fit. Thanks to all at Sill-Terhar Motors.

I purchased a new 2018 Mazda CX-9 on March 28th for my wife and my interaction with the staff was top notch. Being a former Auto dealer myself for over 10 years I can easily recognize when a dealership has a genuine interest in serving their customers and creating long term relationships. I highly recommend Sill-Terhar Mazda!

Came in requesting they simply check my brakes as I'd been told the work I'd had done elsewhere would be incomplete due to my car being a hybrid. Indeed that was the case, and they made the necessary modifications quickly, efficiently, and with a great deal of courtesy. I've had similar experiences with this dealership every time I've used them, and would recommend them to others.

Today, Mitch the service Manager, Jason the service rep, and Cody, the tech, went above and beyond the call of duty. They actually took my truck down to a reputable off road shop, and showed them a mistake the shop had made with the installation of an after market light kit. This after much back and forth on why they weren't working correctly. Cody the tech was very professional, and patient while representing the dealership, and Ford. As I have said before, this is the reason I have purchased 4 vehicles from Sil Terhar, and continue to rely on them for service. Great job fellas!

They are friendly and fast service. Waiting room is nice and clean.

We first worked with Chris on a Ford Focus ST. He made the purchase, easy, fun and no hassle. Sadly that vehicle was totaled so we returned with no trade, no money down, and no expectations after seeing how repeat customers were treated by other dealerships.

Chris is the reason I am starting to enjoy buying cars. We ended up in a Fiesta this time and love it every bit as much as the Focus. We received if possible a higher level of service this second time through and will not be buying a car from any other dealership again!

Work with Chris, avoid the run around of a traditional dealership, and know that you will get the BEST DEAL, on the BEST CAR, every SINGLE time!!

Fast friendly dealership service center. Come early it gets busy quick!

Phil was great!! Courteous, professional and helpful. Great experience. Mitch was also great!!! The same courteous professional and helpful. Everytime I have been to Sil Terhar I've had nothing but great service. I will continue to have service with them.

Ok so this was my first time buying/leasing a vehicle ever and the team at Stil-Tehar Motors was phanominal. Scott was the associate aiding me with my vehicle selection and he had no problem showing me plenty of models from the explorer plantnum to my fusion he let me decide on what was right didn't push me for one or the other and let me really get to experience the vehicle. I will definitely return because of the job he did. Once I decided on a vehicle to test drive which I test drove many different models that day he went to work getting me the best deal possible. Of you are looking to lease or buy a vehicle I highly recommend Stil-Tehar from start to finish everything you could've wanted from dealership and more. I love my fusion we named her Ruby.

These guys treated me sooooo well and fairly when I bought my car. And they took great care of me when I needed them. Hats off to Martin, both Jeffs and the sales crew at Sill-TerHar.

I went in for a warrantee issue. I have a new 2018 ford SHO. The driver side passenger window did not seal properly and it produced a loud wind noise at over 60mph.... right in my ear! I have been living with that rushing air sound for 25K miles and was hoping the window would one day seal properly.
Nicholas at Sill te har was a nice enough service guy but I do not feel he went to bat for me with Ford. The noise was obvious but Ford said NO REPAIR.
I felt let down and cheated by FORD
I also think that Sill the har should have been more on my side than Fords. The air noise is totally obvious.

I bought a Ford, Focus, from Jeff Callies, this is the second car that i have from him, this sell was not easy i am a newly married, and it has not been easy to find a car for my wife, at first we tried to buy a used car that did not work out then Jeff suggested another route, that did not work either, then finally Jeff Figured that we could lease the focus. It was perfect, i can not say enough about that. then we worked with Russell in finance and he was awesome very down to earth and really a good guy. i would be happy to buy a car from them again, in fact this was car #11 that my family has purchased from Sill-Terhar. thank you and when the time comes again we will be back.

Awesome people. Great work. Will be taking my truck back to them when it needs service. Thank you.

Recently bought my 2013 Ford Escape Titanium from here. It was a great customer buying experience, they truly went above and beyond to make sure that I was happy. I bought the car for a competitive price and the salesman was super helpful and wanted to help me the best he could. This is a great place to come and purchase your 1st, 2nd and 3rd vehicle from. I plan on keeping in touch and purchasing again in the future. Make sure sure to ask for Kevin Caywood! He's the man.

The process of buying our used Traverse with salesperson, Mark Auerbach, was smooth, quick and uneventful. There was absolutely no drama, no heavy sales-pitch and no pressure put onto my husband and I. Mark was knowledgeable and expedited the process so that we could drive home in our new (used) vehicle that evening. We owe Mark and Finance rep, Russell, a special thanks for staying late for us. Our kids were not actually ready to leave the play area!!

Mark followed up with us after the sale to see if we were still happy with the car. Very few - if any - car salespeople pay any attention to you once the deal is done. Mark also stood by his word to mail us a few free oil-change certificates. I can honestly say that I did not expect those to show up in the mail! I will gladly return to the Sill Ter Har dealership and refer all my friends and family there as well. Thank you, Mark, for the exceptional service.

Friendly, helpful, and the repairs were done in a timely manner. Never had a problem with Sill-Terhar

The service was great after I finally got an appointment. Service manager Zane very helpful and kept me informed of when my car would be done. He also explained to me of the turn overs in employees making my making appointment so difficult. I tried the app on my phone, no luck, I tried the form on your website, no response, I called the number on the website to Brittney (or someone) and finally stopped in on my way by the old fashion way and set an appointment with Zane. Once again he was very helpful. The service was finished in the amount of time he quoted but the car wash seem to take sometime. It was my choice to stay and have is washed so that is on me. All in all I waited a little over 2 hours.

Wonderful customer service! I came to this dealership because I had been having issues with my previous one and these guys blew my husband and I away! We came in with a somewhat tricky situation but our salesman Steven Power took it all in stride and offered us great suggestions and we ended up leaving with a great deal. The finance and customer service teams spoke to us in terms we were able to understand and followed up with us to answer any questions or concerns we may have about our new Ford Escape. I highly recommend this dealership and I'm looking forward to working with them in the future.

Fantastic service as always! In & out in 30 minutes. Keith was friendly and fast. My only choice for service!

Best team to work with.. i will send anyone to see them. Ask for Angela if your looking for a Ford