Lloyd Waldron

Review of Sill-TerHar Motors

I really like my Lincoln 2013 MKZ. It is fun to d...

I really like my Lincoln 2013 MKZ. It is fun to drive, stylish, and has lots of power. The electronics are sophisticated and very much to my liking. The adaptive headlights are absolutely the coolest. The last Lincoln I owned was a Town Car Signature Series that I also enjoyed tremendously. And yes I have also owned more than one Ford.

I did not know the oil change on the car was covered by the service plan. I fully expected to pay whatever the cost would be for the scheduled 7500 mile oil change and filter. I have said specifically to the service department if something is not covered by warranty, I am happy to pay to properly maintain the MKZ. I owe what I owe.

Quick Service was very polite and got me in and out in timely manner. However, I did not need the suggested windshield wipers - the ones on the car are ~ 6 months old and working as expected.

In checking my records when I got home I found out I had just purchased an air filter at the last oil change and probably did not need the new one sold to me by the service staff.

The wheels were rotated and wear noted. Also covered by warranty and a wonderful surprise. However the service staff wanted to sell me new tires (the ones on the car have 7,000 miles on them and they are exact replacements for the Michelin's that came on the car when it was new). Rather than bringing to my attention that the four wheel drive alignment needed to be re-aligned, new tires were suggested. (Much less expense for me and less profitable than a new set of $1000.00 Michelin's for Sil-Terhar) The Quick Service staff said the warranty on the Lincoln MKZ is 3 YRS or 36,000 thousand miles. The warranty is 4 years or 50,000 miles. When I explained this to the Quick Lane service man, I was assured the error was mine. Perhaps the Quick Service guys need a review of specifics for Lincoln.

When I wanted to discuss the paint peeling off of the 18 inch aluminum wheels, the service staff said 'someone' had painted all of the wheels with aluminum colored paint and even though I characterized it as 'very bizarre' that anyone would do such a thing to a leased Lincoln, I was assured the wheels were not as originally furnished on the new Lincoln MKZ and the problem belonged to the second owner (me).

Yes the rear brakes were in need of replacement on the Lincoln MKZ at 40,000 miles. However, at this point in the discussion I was not interested in signing up for additional services.

Yes, I do actually like Sil-Terhar a lot and overall the attitude and the staff have been great. I don't think the service department can try any harder. When I first went there, all of the recall items on the car were quickly taken care of in a professional manner. I have been more than pleased with the service department. An item I fully expected to have to pay to have repaired was actually covered by warranty. I left that day a very happy man.

The devil is in the details. I have a scheduled appointment later this week to investigate the intermittent appearance of the engine icon on the dash. Hopefully the source of the problem will be identified and while there I hope to hear the warranty covers the broken power source / cigarette lighter in the center console up front, the non-latching power access door at the rear of the console that is accessed by back seat passengers, the undercarriage black cardboard shields that are loose and falling off are warranted, and that the paint on those aluminum wheels is also, maybe a Lincoln MKZ warranty item.

Perhaps I am better served by the service department than the Quick Service lane. The service department personnel have been great.

I really do not like writing reviews so pardon my rant. And I will let you know how the service department does later this week. Having the car washed each time I visit is a HUGE plus.