Had issues with software from Intuit. I could not get any satisfaction from their customer service after hours on chat and on the phone. BBB got the president's office to resolve the issue quickly. BBB was able to break through the wall of their customer service!
The BBB was very prompt and efficient in handling my case. I apalude them in the expeditious and professional manner in which they handled my case.
Thank you again and be blessed.
Is the second time I ask for help to the BBB with to solve issues with buyers. Thanks to their intervention I got a replacement for a defective machine. Dealing with the seller on my own was not going anywhere and after getting the BBB involved the issue that took me 4 months was solved in 2 weeks to my satisfaction. I highly recommend asking for help to the BBB and avoid wasting your time trying to do it on your own
If you were treated with less than A+ customer service and felt that a business has done something wrong or without your permission. BBB is the website to help you. The more detailed information the BBB can help. They will reach out to the business and get their side to help the process run smooth. They will keep you posted and check if anything has changed or you need to give any additional information. I found the Better Business Bureau to be fair and reasonable with both parties involved as they help with a resolution that's fair. I would give them 10 stars if I could. Excellent customer service
Before filing a complaint with the Better Business Bureau, I hadn't realized that the Bureau actually took active steps to try to resolve problems with business transactions; I thought it was more-or-less a rating site. I was delighted that they actually took steps to resolve my issue, and I was very pleased that the intervention did, in fact, seem to help lead to a resolution. I would definitely enthusiastically recommend using the Better Business Bureau to anyone who experiences unfair business practices in a transaction with a commercial entity.
During this pandemic many companies have restructured customer service downsizing or eliminating live personnel. I was so frustrated and alone in my attempts to solve a consumer issue with a large company until I tried the BBB which helped me to resolve my issue favorably and quickly. It was a very easy process and the resolution met my high expectations. I felt that my efforts were successful because the BBB championed my cause. It satisfied my issue and restored my faith in the company with which I had problems. I have great thankfulness for the BBB and would like to encourage others to use their services.
Consumers face many new challenges dealing with business online. Online business offers great things consumers can take advantage of like never before but laws protecting consumers still lack security we've grown accustomed too up until online kicked off. Turning to sources like BBB are very useful for consumers. When normal problems arise and no solution has been reached consumers can request assistance from protective consumer interest groups. BBB reaches out to businesses on behalf of consumers that have complaints to accomplish resolutions. The online forum for filing a complaint is simple and easily understood directions on completing the form. All the communication can be conducted using online technology such as email and internet. Its reassuring that there is still help to turn to when in need of assistance.
Wonderful experience, tremendously helpful in resolving my case and achieved my desired outcome. Quick to respond to my questions and provided detailed information. They stand up for the little guy and go above and beyond. Highly recommend.
What a great organization! Produces results in a timely manner. If you have any problems with a business in the Los Angeles area, don't hesitate to contact these guys. This is how a BBB should operate. Great response time and results oriented. I could not have done it without them. Thank you for doing the right thing and protecting the consumer. Keep up the great work!
The BBB was an unexpected source of help, and I should have contacted them sooner. I am skilled at protecting my interests and pursuing my legitimate claims. Despite all that, I was unsuccessful for over a year in a dispute with a vendor. They got my issue resolved in less than two weeks. Their complaint process is excellent, and and letting the BBB help you get a fair satisfaction of your matter is a great resource, even before you hit a dead end.
