Sheraton Hotel, Park Lane, London Review

Stayed at the hotel 4 nights and ate at Mercante, an Italian restaurant in the hotel. The hotel rooms are very nice, the staff is excellent, and the restaurant was very good.

It requires a sense of simplicity, and pretty good diction, to be able to talk, and type about a place where your heart can speak volumes of why one loves a place as well as the truth in hate of what could be done in changes of improvements.
It is why I live this place for the freedom to speak wise truths about home.

This hotel is very nice. It is much fancier than I had initially anticipated. While the rooms are kind of small it is very modern and comfortable. The employees are very kind and service is fast. The lounge food is pretty decent as well which I wish we had utilized more. The stair case is hidden from plain sight which was confusing but cool too.

Pros:
Pretty nice for a Sheraton. Renovated rooms were nice though small. staff was very friendly.
Cons:
Half the elevators were down part of yesterday, the stairs were off limits, and the entrance is on the backside of the building through a maze of small stairs.

Helpful staff, thank you for all your help in the Christmas party

I am a frequent traveler to London and live in hotels 365 days a year. I am Marriott Ambassador level.

First, let me say that this is my favorite hotel in London. While other hotels seems to be in a race to the bottom, in terms of amenities and quality, this hotel has maintained its standards and does not disappoint.

I believe that the world is people not places, and this hotel reinforces that idea. While the property is a lovely Art Deco building and is very well maintained by its maintenance team, it is the staff that make this a great property. From the check-in team (looking at you, Frederique) to the (entire) lounge staff, everyone here is focused on the customer experience.

The executive lounge accommodates any need I have, from coffee to business where I can reserve (for free) the conference room (for 2 hour blocks). As a longstanding Doctor Who fan, I appreciate the Jelly Babies in the lounge. (pictured)

The breakfast in the lounge is great, as is the breakfast buffet in the main restaurant (pictured).

On the weekends, like most hotels, the business crowd vanishes and is replaced by families (some with their pets). Because the Japanese Embassy is only a block away, there are often many Japanese visitors. If you get an upgrade to a suite, you will encounter one of the smart toilets they have here (like being back in Japan) - don't forget to turn the light out! (pictured)

Green park and Hyde Park (pictured) are both within easy walking distance, as is a favorite pub of mine (Ye Grapes), so I really like the location.

I notice EVERYTHING and I can't really think of any complaint I have with this property - a very rare thing for me.

Enjoy your stay - I know you will!

We enjoyed staying in this hotel. Great location if you are after shopping and enjoys buzzing around in London.

Great hotel with quality service. London center, park view.

Great location. Love the ambience. Went for work drinks

Great location, very friendly, helpful staff. What more could you ask for? Outdoor restaurant and wonderful Afternoon Tea, and very comfortable beds!

What do you expect this is sheraton I love this place

Great hotel, good location, excellent breakfast. Good concierge service. We were in London for spring break at this location. Loved every moment. Will be back!!

Great, classy place. The event wasn't that amazing but the location was great, the personnel was very helpful and almost invisibile while doing their job.

Had an amazing stay in the hotel, was absolutely amazing, room were spacious, cleaned very well every day and a great location!!

Smart luxury hotel in great location. Spa was missing

We visited Smith and Whistle for food on our first night in London. Lots of places still closed due to Covid which restricted our choice but we plumped for S&W in the end. Attentive service, I had a lovely burger, husband's main was a little on the megear side and we were both convinced one of the elements was missing but as ever he didn't want to bring it to their attention.

The event was well run and the hotel was gorgeous. Food was good with the main beef being a little tough. There was a fire alarm at the end of the event which was quite odd but the staff acted calmly and courteously.

Nice art deco interior. Shame about the building work.

Birthday ladies that lunch! Loved our visit. Super service and friendly staff. We will be back. Thank you for looking after us!

We went there for afternoon tea, which was fab. Slightly expensive but the surroundings made it an experience worth having.

Clean, good service, good food, well presented and classy

Spectacular service, room, and food. And the variety of employees with their different nationalities and languages.

Very very nice hotel, beautiful inside, all staff are very kind only problem was parking

it seems so poor for a hotel that is charging nearly $1500 per night for a couple with a child to go through 6 phone selection before they let you speak with an operator at the end bathrooms are dated and breakfast is extra

Great Location!!! But definitely not a 5 star hotel. I would give it a solid 4 stars. Customer Service below par compared to other 5 star hotels. Elevators very slow.

The staff is very friendly, the breakfast is good, the hotel is very historic, but the maintenance is very clean and the atmosphere is very warm.

Afternoon Tea:

I came here for an afternoon tea in the palm court and was quite surprised by the experience. I would not recommend it. I had a 4pm reservation which lead to me being seated at 4.30pm. We were approached by a staff member at 4.45pm and placed our orders immediately. We only received our food at 5pm, and teas at 5.10pm.

Cutlery was not laid out at the start as you would expect (meaning that I could not begin eating until about 5.10pm). Staff would say that they were sorting out the issues, like obtaining cutlery, and then disappear, prompting us to ask someone else for help.

Further issues: the tea I ordered was out of stock (Nilgiri Twirl). Despite being assured that a halal menu was available on the phone- this is not the case. The halal menu is in fact the vegetarian menu, not a true halal menu. People who arrived after us were served before us. Our coats were taken from us with the wrong ticket issued to us. In order to get out quickly, I offered to prove that my coat belonged to me by demonstrating what was in my coat pockets. The service charge at 12.5% was mandatory even though the service was appalling.



This was a horrible experience and was meant to be an anniversary experience. I would not recommend this to anyone.

Nice place, shame our room wasn't serviced properly though, mini bar was half drunk!

The staff will make you feel more than at home, beautiful situated in the centre of all must see sites of the city.
With a foyer delicately decorated and furnished the best te time place, the lady with the harp is wonderful

A nice hotel located next to Green Park, 10 min walk to Buckingham Palace.

Good service. Nice location. Conveniently placed between 2 metro lines.

I am a travel agent and made a reservation through their FAMtastic rate offer which was great value! The reservation was made for this Friday (12/10/18) and we were very excited to come to London but I couldn't locate my reservation anywhere. I emailed the reservations team but after a few hours I became concerned so rang the team. They told me they couldn't find any reservation under my name. I felt so disappointed and the only hotel I could find at such short notice was the IBIS which I had to book on a non refundable rate. Just as I purchase this hotel, I received an email from the Sheraton with my original booking confirmation. I am now not able to cancel my other booking with IBIS. Very disappointed as we were looking forward to staying at the hotel but are now stuck with our IBIS booking which just won't be the same

Great location, clean rooms, friendly staff and the lounge was great!

Nice place, but the light in the Tudor Rose room ist flickering

Amazing reception, wonderful menu service at its best

Luxury hotel in Posh end of Soho. Great rooms with comfortable beds. Club room offers good food both in evening and breakfast time.

Facts: location-great. Staff welcoming and ready to help. Cleanliness not the spotless but acceptable. Internet fast and reliable. Breakfast as you expect from Sheratons - well presented, great choice. Coffee MUST improve immediately, though! Strangly, the complimentary water in the room was filled just to the half of bottle... We guess they were too busy to swap it for the fresh one.

Excellent hotel in the heart of London just off Park Lane on Piccadilly. Lovely location, excellent staff.

Beautiful and quiet location, but the rooms are small

Good location but , there is something missing for the 5th star .

Lovely venue, friendly staff. Bar was a bit slow tho due to not enough staff and I'm growing more and more annoyed with the 12.5% service charges on bills where there is no table service

Attending a gala dinner - food was good, service was courteous and attentive, amenities were very high quality. A great experience.

Great service, really enjoyed our stay. Will definitely come back

Great location.
Excellent breakfast.

Suites were very comfortable and spacious with Molton Brown Toiletries and Nespresso Coffee Machine.

Green Park is also located across the hotel. Nice place for picnic with friends.

They try to push customers in to using their own cars and hand out free credits for use on the Uber app, telling customers that black taxis are more expensive than they actually are!

Lovely place, amazing customer service,beautiful clean rooms! Large well equipped gym, too hot temperatures in it though! Great bar setting with lot of tables on the main floor! The Club Lounge is great, large and alcohol access (beer/wine). Good breakfast in the Lounge as well!

Had a really good stay here, spotless, room service was impeccable.

The hotel and rooms have received much needed refreshment and the location is nice at Green Park. Nice common areas with good afternoon tea a bonus. However, the gym does not go any further, nor do the resturants in the hotel have anything special. However, the breakfast was well approved.

Very convenient location with newly renovated rooms. I didn't get a very good view from my "Park view suite" on the 4th floor, but the stay was otherwise pretty pleasant.

The hotel is difficult to navigate. The elevators are slow, the lobby is crowded, and the room layouts are awkward. The biggest difficulty is the elevators, which are slow and often broken. It can easily take 5-10 minutes to get to the lobby or your room. The TV restarted often. From the bathroom you hear water running all night from neighboring rooms.

Was here for a wedding and put other weddings to shame. The venue is ridiculous and I imagine so pricey but it was unreal. The staff were fantastic and the location was ideal. The whole place is definitely more than even 5 stars!

Fantastic renovation. Wonderful staff and guest experience

A wow hotel with great staff who are friendly and helpful

Had a work function here, good food, great staff and a lovely venue. Would recommend.

Lovely atmostphere. Shame the young waiter was a bit snobby with us.

Afternoon tea free flowing Sparkling Wine and the caramel tea (last page of the menu)

Excellent service and location. Friendly staff and good food choicez

Good location for tourists. However, overall service could have been slightly better.

Love the ballroom at the Sheraton, beautiful art deco space

Excellent location. Great breakfast and helpful staff!

This place is really good,the service and the cleanliness was 10/10