Sheraton Hotel, Park Lane, London Review

The afternoon tea was great provided in Palm court. I would like to manager Paulo, who had been extremely helpful and friendly through out our stay. Very happy and will come again.

Very comfortable room and staff were really professional.

Central London
Close to public transport
Good service
Large bathrooms
A beautiful establishment
Lifts functional and in excellent condition..but the hotel too busy for only two.

Expensive with small rooms. No swimming pool ..no Spa.

The best weekend at my nieces wedding here. Outstanding venue and service. Absolutely no complaints from me or my family. Thank you for a great experience

Spend a night at Sheraton Park Lane recovering from fatigue

We had an afternoon tea for 2 on 27th Dec 2019. The sandwiches were very nice and scones / cakes were average. However, the tea itself was below average.

I would have given an average score but what made our experience poor was the service. Firstly, the server got confused which tea we ordered. My wife ordered Masala Chai and I ordered Lapsang Souchong. The server was unable to recognise which tea is for me and which for my wife. She served us team and then switched the cups as she thought I was served wrong tea but then again swtiched saying she is not sure.. A complete mess..

Secondly, we ordered for vegeterain sandwiches but were given non veg sandwiches, the server then again apologised and changed the sandwiches.

Lastly, we were ordered wrong bill (it was from different table) - so again a mess!

I would definitely not come here again given so many other options exist in London for afternoon team!

Attended an event at the hotel. Staff were friendly and helpful, and the hotel was generally clean and in a good state of repair.

Amazing hotel with amazing access to many of the important outings in London. Will always stay there. Just make sure you always try to ask for the bigger rooms they are much nicer.

Very welcoming stuff wide bedrooms love my stay in it

The Sheraton grand London was an amazing venue. The staff were very friendly and helpful. The area was highly accessable by tube . We attended the magic hour show so we only saw the lobby.

Room was quite small, entrance to front and back quite confusing. Breakfast finished on weekend quite early. Great location

Visited this hotel to watch Sonic (the hotels resident magician) perform his Magic Hour event. The hotel was very clean with a luxurious feel to it. Friendly staff members and guests who were sat at the reception table waiting for the shows doors to open. Bar section and toilets available with easy access located on the same floor. Recommend this hotel.

Absolutely beautiful since its refurbishment. The rooms are a little small but cosy. The beds are the comfiest I've ever slept in. Lifts are a little slow. Great location close to the tube and the doorman are always happy to flag you a cab should you need it.

An overall good hotel. Pros are large rooms and bathrooms, comfortable beds, good location. Cons are the lifts - slow at opening, only two of them for 8 floors, one having its control unit detoriating. Cleanliness is not at its best, ans there is a strange policy at exchanging towels and sheets. Rooms facing Piccadilly street are a little bit noisy, while the rest are very quiet.

Horrible service. Food (starter and main course) tasted good but presentation was absolutely awful considering its a Mayfair experience!! We waited for dessert for over an hour then got some cold stale waffles!!!!

Best sleep you will ever have...slow elevatora, better use the stairs

Myself and a friend had the Lock & Co Afternoon Tea and found not only the environment beautiful, but the staff very attentive and helpful and the food absolutely delicious.

It s a wonderful offer they have, especially the fact they ve combined with Lock & Co to offer this fantastic package.

Based on my experience here, I d happily take more people to the hotel and for the Afternoon Tea experience.

I thoroughly enjoyed the automatic shoe polisher in the gents, that was excellent.

Thank you to concierge and reception for highly attentive service!

Only few rooms were spacious. Few were very small. Overall, stay was comfortable.

Great venue, easy to park! Was here for asian wedding awards 2020

Honestly loved my stay here. Everything; food, staff, atmosphere and level of hospitality they provided was brilliant. I highly recommend this hotel to anyone and I would go back again for sure as well.

By just looking at the face of it, you can't tell how immaculate this place is. You gotta get in. It's lovely.

The elevator is painfully slow, but the rooms are nice and so is the location if you want to be mostly central.