Hayley Greenall

Review of Sheraton Hotel, Park Lane, Lon...

I am a travel agent and made a reservation through...

I am a travel agent and made a reservation through their FAMtastic rate offer which was great value! The reservation was made for this Friday (12/10/18) and we were very excited to come to London but I couldn't locate my reservation anywhere. I emailed the reservations team but after a few hours I became concerned so rang the team. They told me they couldn't find any reservation under my name. I felt so disappointed and the only hotel I could find at such short notice was the IBIS which I had to book on a non refundable rate. Just as I purchase this hotel, I received an email from the Sheraton with my original booking confirmation. I am now not able to cancel my other booking with IBIS. Very disappointed as we were looking forward to staying at the hotel but are now stuck with our IBIS booking which just won't be the same