Review of Sheraton Hotel, Park Lane, London

3 years ago

Afternoon Tea:

Afternoon Tea:

I came here for an afternoon tea in the palm court and was quite surprised by the experience. I would not recommend it. I had a 4pm reservation which lead to me being seated at 4.30pm. We were approached by a staff member at 4.45pm and placed our orders immediately. We only received our food at 5pm, and teas at 5.10pm.

Cutlery was not laid out at the start as you would expect (meaning that I could not begin eating until about 5.10pm). Staff would say that they were sorting out the issues, like obtaining cutlery, and then disappear, prompting us to ask someone else for help.

Further issues: the tea I ordered was out of stock (Nilgiri Twirl). Despite being assured that a halal menu was available on the phone- this is not the case. The halal menu is in fact the vegetarian menu, not a true halal menu. People who arrived after us were served before us. Our coats were taken from us with the wrong ticket issued to us. In order to get out quickly, I offered to prove that my coat belonged to me by demonstrating what was in my coat pockets. The service charge at 12.5% was mandatory even though the service was appalling.

This was a horrible experience and was meant to be an anniversary experience. I would not recommend this to anyone.