Sheraton Gateway Los Angeles Reviews

Nice hotel. It's huge! We would stay here again. Very close to the airport. Drinks and food here very expensive though so be prepared.

Attended the California Title I Conference there this month. Nice staff very polite and professional. The over spill Car park was a bit of a walk just in case your disabled!!!

I didn't stay at this hotel. I had book this hotel via priceline. Due to the current health concerns. I requested to cancel my stay. I received no support from this Hotel. I'm really disappointed that the health of a child is not a concern to them. Run from this place.

Very conveniently close to the airport. Shuttle is running every 20 minutes, but is not gigantic.
We had a great stay and it was perfect for our lay over.
Positive:
Close to airport
Renovated room
Big tv
All night room service
A robot will bring you necessary amenities (comb, shower cap)

Negative:
Sound insulation is not perfect. At 4am got a neighbor (think it was below) wake up call. 3 times over 15 minutes
Check in could be improved. Had to wait 15 minutes in queue

Global: would go again. Take a club level room to have snacks and fruits available all night long

Clean hotel, recently updated. Area is safe, plenty of amenities in and around the hotel. Would stay again.

The hotel is nice. The rooms are very nice and spacious. The service is definitely not in sync with the building. Non-attentive waiters. You are alone most of time looking around for someone to ask for whatever you need. You see them hanging around on the back chatting. A valet leaning on the reception counter cracking jokes loudly while customers are checking in. I am not talking about a 1 am check-in but at 7:30 pm on a Saturday. Total lack of seriousness. Also they changed the tip on a dinner check. It was wrongly calculated but in these cases you tell the customer, you don't just go and put whatever you want. It is probably illegal, too.

Not really a good hotel, service was quite poor in the reception and otherwise also. Room smelled of smoke, even it was a smoke free room. Will not come again.

Great hotel. Fast internet. Comfortable bed, though the pillows were a bit too soft.

I was there for a conference but it was nice. The conference room was big and had good acoustics.

Clean and attractive. Can see why large companies host hete. The Starbucks inside is excellent

Very nice hotel, excellent service. Breakfast is $26+, parking self-service 30+, Valet parking $40+. Overall experience A+.

Friendly staff, nice spacious lobby/seating area. Rooms look relatively new. Meeting spaces are huge and the break out spaces have natural lighting which is a plus. Pool area is a bit small

Nice sized room, clean and comfortable. Starbucks in the lobby. Bar open late.

Great room, close to the airport, excellent restaurant and bar. Would stay again

I Love the room....very spacious!!
Awesome robot too. Very unique hotel.

The Hotel is nice but watch out for the parking charges.

We used their free airport shuttle and visited the Starbucks in the lobby. The staff were friendly and welcoming

Great hotel bar. I happened to meet one of the chefs Theron, he was super friendly and a great guy.

It's a very nice and professional hotel--and you pay for it. Not even the in-room WiFi is free. That being said, everyone was incredible, and the food was tasty, if a little overpriced. The room was quiet and comfortable.

From the 1st person you meet the experience is great!

Much nicer on the inside than it would appear from outside. Rooms were really nice and spacious. Bar has an excellent selection and staff friendly and accommodating. Had access to lounge in morning which has a great view of LAX so if you like watching planes perfect spot.

Great hotel.
My family & I had a wonderful stay.
"THE LINK" is the name for their "business center". Nice spot in the lobby. Didn't care for it being close to the bar for my 7 year old.
Overall we had a good stay. Bellmen where friendly, too.

The room service robot was something totally new to me.
They place your snacks in the top of the robot (a lid) and it wheels itself to your door. That was very different.

Jonathan at the front desk was the best of the best, excellent service! The hotel was great, right beside the airport. Super clean room.

Always stay here when I m in town on business. Nice hotel with a pool, beautiful lobby and dining /bar. Rooms are always immaculate.

Rooms were huge. A little cold but that made sense considering it was for a huge bachata festival. The parking situation kinda sucked. Parking was $17-20 with no reentry even if you were staying.

Very nice hotel. Banquet rooms are beautiful. Pop Stixx created this lovely arrangement for an event held here.

My friend and I wanted to get away and just relax & enjoy a few days in Los Angeles.

The staff appears bias toward Black people.
Not cool. This is 2019 and not 1825.

The manager on duty was of no assistance in (at the least) trying to correct the wrong and the racial profiling we were subjected to.

For security, there are two tall, heavy males who look like bouncers in a club - VERY INTIMIDATING. The guys take it at random to "softly" follow you. - I'm spending MY money here to relax & enjoy the Sheraton. Your security staff causes me to feel like I'm in some store ready to buy some goods and the employee is WATCHING my every move.

Even the bellman "appear" to be soft racist. WOW!
Could not take it anymore.
WE simply up & left on the second of our four-day stay.

We highly enjoyed ourselves at the HILTON LAX.

There was a nasty smell in hotel like mold, it had tons of buckets out catching water drips from some water sorce.

Attentive and pleasant staff, a very complete and well organized structural complex

Great room service very accomadatting to your needs. Close to everything you need. The shop on the other hand is way over priced.

The facility is welcoming with a professional decorum. The service staff is incredibly helpful as I enjoyed my experience.

Family stayed here for the night while traveling through for spring break. Hotwire messed up our reservation but the front desk help and manager on duty helped save the day and get us rebooked. Rooms are super nice and clean. Bed was comfy. Would definitely recommend.

Newly renovated! Love this hotel. Breakfast buffet is amazing.

Very clean but the parking lot is quiet far from the front door

The suite was excellent. Loved the room. The breakfast and the dinner was excellent

The hotel is great. Super nice, clean, quiet, decent club room. However the restaurant was pretty bad. Food was mediocre, not even close to what they were charging for it. The service was abysmal, there was about a 1:1 ratio of guests to staff (I went at a slow time) and everything took forever. When I asked for the check, it took them over 20 minutes to complete that simple task. I'd stay here again, but avoid the restaurant.

The main ballroom was decorated for a wedding which was well organized and professionally run. The food was excellent. The cocktail hour was in the main throughway which was very clean and well maintained.

Nice hotel. Clean and updated. The concierge lounge very basic. Was upgraded to a large corner suite. Free shuttle to and from LAX. Gym is well equipped with cardio and combination of free weights and cable machines. Nice pool and hot tub outside. Private area. Front desk was helpful and quick to check me in.big bar and restaurant on 1st floor. Large diverse menu to meet most dietary needs, including vegetarian and gluten friendly. Overall nice hotel very close to LAX.

Valet was nice, hotel room was clean. Upscale clientele it seemed. Close to airport, has shuttle

Nice hotel but very difficult to get receipts for business. Beware!

Clean room. Clean bathroom. Close to some great restaurants.

My guest spoke very highly of the service in the dining room.

It's a very nice hotel. I had dinner at the bar, and the service was very slow. It is a noisy hotel, but that is to be expected since it's so close to the airport.

good hotel, but with a convention going on, the waiting time at the elevators are way to long...

Need to tell you upon check in that there will be a power outage not just post a memo in the room, could be a very important bit of info for some people. Other than that nice place.

Nice hotel. Nice room. Starbucks nice for breakfast. But disappointed with 2 things ....who charges for Wi-Fi anymore?? $13/night for Wi-Fi in your room. And no free parking. Huge lot costs $18/day or you have to pay a valet. Lame. Location convenient.

Really clean rooms good ground transportation to the airport. The free shuttle is available every 15 mins and is really convenient. Overall great value

Very close to airport. Nice rooms. Not much around hotel, just parking lots.

Had a great stay at the Sheraton Gateway for their Park and Fly rate. Quick and easy transportation to and from the airport. Recommended!

Everything is overpriced and the portions are small. The conference room seems outdated so definitely not worth it

Subpar service. My flight was cancelled to LA and they did absolutely nothing to help transfer my reservation over to the next night or even let me use their facilities to freshen up. Not their fault my flight was cancelled but other hotels have gone much further out of the way to make the best of a miserable situation.

Hotel very close to the airport but without any noise problem, perfect for short stays.

Water pressure in shower SUCKS!! It Doesn't even reach back wall of the shower. I had to wash my Hair in the Sink. Other that It's fabulous And frankly The water pressure is the only thing keeping me from giving it 5

Lacks customer service. Although the location and hotel itself is good, various staff members need training on how to deliver good customer service. I had several negative experiences with staff members lacking basic manners or willingness to help. For example, I was told I had to wait one hour for hot sauce to be brought up to my room - seemed a bit ridiculous to me.

Room on club level, really quiet and comfortable. I really like the new modern look and feel. Club Lounge is very spacious and serves a good breakfast. Also, they have an espresso machine that's always open.

Room is good but facilities are not on par with the * rating of the hotel and the price they charge. 1 small shampoo and soap for 4 guests and 50$ for parking, really disappointed.

This hotel is very outdated. Parking is the biggest hassle here. Lots of hidden fees so just beware.

Very nice rooms. The club lounge left a lot to be desired when compared to others of a similar type. Would stay again.

Great hotel. Clean rooms and very close to the airport! If I come back to LA for an overnight stay will definitely stay here again.

Charge u 30 dollars a night for parking and theirs no wereto park they bsth eas full of nets horrible experience

Awesome service , great facilities and suuuuuuper close from the airport.