The hotel is nice. The rooms are very nice and spa...

The hotel is nice. The rooms are very nice and spacious. The service is definitely not in sync with the building. Non-attentive waiters. You are alone most of time looking around for someone to ask for whatever you need. You see them hanging around on the back chatting. A valet leaning on the reception counter cracking jokes loudly while customers are checking in. I am not talking about a 1 am check-in but at 7:30 pm on a Saturday. Total lack of seriousness. Also they changed the tip on a dinner check. It was wrongly calculated but in these cases you tell the customer, you don't just go and put whatever you want. It is probably illegal, too.