Sheraton Gateway Los Angeles Reviews

I needed a quick stay and they were very accomodating and the room was super nice.

Except Valley parking fee of 41 bucks, my stay was perfect. There is a self parking too which costs you 17 bucks and around 10 mins of walking back and forth.

I have stayed here three times and I like these hotel a lot. their little robot for supplies is very fascinating. nice and clean and staff is very friendly.

The staff is very patient and kind i booked my room threw Hotels.com and after I was charged they canceled my reservation due to a mistake on there part it took them 4 hours to refund me so I could get the room I booked when I talked to c.s. they could not rebook my room. But the staff at the hotel didn't rush me or treat me poorly. During this embarrassing, shameful process. I ended up getting room and enjoyed my hotel stay GREAT PLACE TO STAY

Use to come here all the time never again! Saff was rude and short refused to let me stay and still charged my card.... Refused to refund my money! I didnt even stay here!!!They refused cash as payment.. Will never come again! here or any sherton for that matter. I live outta hotel

Room was very clean. Very nice and modern would stay here again. Poolside was lovely.

We took the free shuttle from the airport to the hotel, there's a Starbucks in the lobby where we were meeting friends. Very friendly staff, quick service, close to the airport

We stay. In S.G. hotel Los Angeles on Novembar 2019 arriving from Hawaii for two night, love the room, was nice and clean,staff very helpful . Thank you .

Great hotel in good location for overnight stay at LAX. Close to rental car drop offs. Close to food and Target. Culver City Mall is 10 mins by Uber. Theres a great Greek restaurant around the corner. We are in the Bar/Restaurant and the food was pretty good. We stuck to the club. sandwich and Cobb Salad. Waiting for Elevator was a bit slow but there was a Rams game that evening. I liked that the coffee table could be removed from the couch to make that an additional bed. Nice spot. No complaints.

Great place to stay. You get more amenities than a city hotel at same price

Good hotel but below average services. $ 30 to get access to the totally useless sheraton lounge, no food, few drinks, printer not working. Restaurant cost food very slow service.

Always a great stay. Clean, comfortable rooms. Excellent front desk.

If you are thinking of a quick layover, this is a bad option. Poor shuttle service. Non caring management.

Great location - less than 5 minute drive to LAX or they have a free shuttle running 24/7. Hotel and rooms are newly renovated. Lounge has decent appetizers and snacks.

parking is paid per one enter/exit
Great rooms!
Besides the parking,
stay there if you can!
Follow me on instagram: @mrknowyourangles

Thanks

5 elevators, and still a 20 min wait. No bottle opener, corkscrew, or cutlery. Pillows were Devine. Valet service on the run. Good just a little too deep dried for my liking.

Great catering at the event we were at. Food was good, people were nice, things were clean.

There is no fridge or even simple tableware in the room, so it's a pain to eat and it's hard to eat the ice that I bought.

Even though I asked for a spoon, it did not reach for 4 days after all with "I will take in about 5 minutes".

Very convenient to LAX. Shuttles run often. Staff are accommodating. But they should offer full breakfast instead of continental breakfast as elite choice benefit.

Great hotel and in a great location, close to the airport. 5 mins drive to LAX too.

The room was comfortable but did not like the water pressure.

great room with nice view of LAX.
bed was very comfortable.
check in was quick and easy.
had to pay for parking, but that is typical for LAX hotels.
shuttle runs every 15 minutes 24/7 which is great for flights arriving late night.

Great place to stay...my flight got cancelled..very upsetting so they have me a room here..have to say the service here was great better than the flight service and flight company

If I can do less I would do it.. I m not that person who like to complain about everything and this is my first review all time..
the front desk staff are very rude and disrespectful (Sunday, January 7th, 4:15pm)
I had a simple question and they didn t answer my question and with no asking me they transferred me to a Starbucks!! I called the front desk again to ask why they did that to me and they said in a RUDE language (that because I don t have answer) !!! Really a front desk employee working for a big name like a Sheraton and doesn t have an answer of their own voucher!!! Plus they hang up the phone in the second time.. really!!! This what I get being their guest!!!

Sorry Sheraton I will never book with u again.

The rooms were beautiful and I really like how they have a couch in their double queen rooms which is perfect to just sit down and relax. I also like that they have a Starbucks in the lobby so I can get some hot water and make some tea but they close early (4-5pm)

I really didn t like their shower head it was so low flow that there was barely any water coming out.

Things to keep in mind: PAID WIFI 5$ for reg 15$ for high speed (free in the lobby)
valet is insane at 54$
There is self parking in the back for 17$a day but with no re-entry.
Breakfast prices are ridiculous and I guess that is to be expected. I ended up getting a Starbucks wrap because I didn t want to leave and pay the 17$ parking fee to get back in.

Went for a company farewell with 500 fellow employees. The venue was perfect, staff was professional and friendly and the ballroom was spacious and comfortable.

Modern and well managed property. I was never a fan of Sheraton but this location is pretty good. Cost for onsite valet parking is kinda steep - $55 per day..

My husband and I stayed here for a 14 hour layover and it was great. The shuttle was easy to locate, it got us to the hotel in under 10 minutes, and check-in was a breeze even though we arrived at an odd time. Clean and spacious rooms perfect for getting a good night's sleep right before jumping on another flight. Food at restaurants inside was a little pricey for what you get but there are some other place to eat near the hotel. Overall perfect for a quick relaxing stay.

** Convenience
* Room/Rates
* Staff

Great place to snooze with a long layover at LAX.

I had a business conference here. Great rooms, and the bar area is fun. Lots of people seemed to like the pool, too. The fitness center was a bit crowded though.

Went to the restaurant with my girlfriend after picking her up from the airport. She had the braised short rib beef lasagna, which was really delicious, and I had the special for the day which was fettuccini and grilled salmon in Alfredo sauce. Both were really good and well prepared dishes. The severs were very attentive and polite.

Had a wonderful time at this hotel. I spent the majority of my time at the bar with this humongous television...I was in love.

Worst hotel I've been to. First off, what kind of cheap hotel charges for $17 for parking for one day? And $44 for valet. When we arrived, the water in our sink wouldn't go down. So we had to call for help, and when the employee came, he was rude and not responsive. Then when we tried to buy internet access (yes, they charge you for that too), they put us on hold for 15 minutes. For simple internet access that costs $13 a day. They try to get you with the "fanciest hotel in the area" scheme. Sure, this area isn't the best so obviously this sad excuse for a hotel is going to be the "fanciest" here.

First time at this location. So easy to and from LAX, very clean and tasteful in lobby and rooms. Staff was friendly, efficient and always available. Starbucks inside as well as huge area for drinks and food. Will absolutely be back.

Charged an extra night to my credit card!!! I have emailed front desk twice now along with proof of my flight departing the day of the second charge and still no reply?

Great staff cleaning the rooms and very nice outdoor jacuzzi, however there was an issue. I was disappointed with the way disruptive guests were handled. Had to call security on 3 occasions to report a physical altercation in the room next door, and shouting and arguing from the same two guests the following day starting at two in the morning and not resolved until 4am. This situation should have been properly dealt with the night before.

No mask enforcement. Due to Covid, the hotel is home to people who would otherwise be made homeless. It s very strange. Smells like weed everywhere.

Valet explained and recommended parking perfectly based off my use case.

The hotel was clean and friendly, the staff were professional and prompt, and everything was great!

It was very comfortable and easy process. Food was good service was great.

room was a nice size, good tv, fridge, good size bed, nice size shower, etc. hotel was a little quirky. the bar downstairs was cool, so be sure to not miss the happy hour there

Great location if you are not focusing on touring downtown LA. Very clean. Note there is no free parking at the hotel.

There was no issue with the room, however we had dinner at the hotel restaurant, and while the food was good the service left something to be desired.

Great room and excellent service. Very convenient to the airport.

Excellent service, very attentive and friendly staff. Beautiful and modern rooms

My wife and I had a great experience at this hotel. The front desk personnel was friendly. The room was clean and up-to-date. We would stay here again.

When im out flossin tossin dippin and trippin you know wht im sayin?

Great overnight stay. Had some issues with the television, but our was just overnight stay. Room was comfortable and clean

Hotel
Clean and comfortable ideal as a base for getting around the Los Angeles area

My family and I normally stay at a Marriott or Hyatt; I have only stayed in two Sheraton hotels and have to say I am not impressed! Exhausted, tired kids, and checking in at 10:30 pm. My first impression of the Sheraton Gateway LAX has a distinct smell of bad musk cologne. I kept turning around trying to find the guy that would dive into the much cologne until I realized it was the hotel! When I walked up to the Front Desk the agent did not even look up and greet me. She just stared at the computer screen and asked for my driver's license and credit card - I felt like I was at the DMV. I just stood there waiting for her to look up (which took a few seconds) and then asked her if she even knew what I looked like. I expressed my disappointment with the last Sheraton I stayed at the night before and was hoping this one would be better. She did express her regret that our last stay at a Sheraton was not a good experience, apologized for the lack of a greeting and offered me four free breakfast buffet vouchers. I thought that was nice of her. She asked if I was parking a car and I said yes I was packing a rental car. She stated there were three options; the first one was a onetime self-parking of eleven dollars, the second option was an in and out self-parking for seventeen dollars, and the third was valet parking for thirty-three dollars. Thirty-three dollars a night for valet parking... really? Well, I took the seventeen dollar option and was given a card to use. What I was not told by her was it was not an access card into the airports long-term parking (it appears they do not have a parking lot themselves) so my card was eaten by the machine and I had to wait twenty minutes for an parking attendant to arrive to fix it.

When I finally arrived to room it appeared clean except for the carpet which was dirty and stained. It was not until I climbed into bed and found three type of hairs in-between the pillows that I had an issue with the room - one being a pubic hair. I called down to the front desk to see If I could get the bedding changed and was transfer to another person that agreed to send someone up to the room to take care of the issue. I waited for thirty minutes with my sleepy son until I hear a knock on the door. In walks a guy with two pillows, lays the pillows on the bed and say "okay?!" I asked if he would change the bedding and he responded with another "okay?!" and turn to leave. I asked him again to take care of the situation and he finally realized what I was asking him to do. His response was to brush the hairs off the bed and onto the floor. At that point he says "okay?!" I told him fine I will deal with other peoples hair and said "okay".

The shower was old and the showerhead was calcified.

The downstairs concierge seemed to never be at the desk when needed.

On the plus side:

Internet was free
There was no "resort fee"

You get one small free bottle of water - three bucks if you want the big bottle! - LOL

The breakfast buffet was good for being free - I would not spend twenty-four for it!

The staff was nice but disorganized and seemed to be just waking up, even though it was about 9:30 am.

The bellhop was friendly and helpful

The shuttle two and from LAX is great and runs every ten minutes.

A must do on the list of things to do! Very close to shopping and fine dining

We stay there anytime we are flying out of LAX. comfortable rooms, good food. Shuttle service. A little spendy but we think it's worth it.

Always great accomodations. Attended a Fabulous white party. Great band performed, THC feat. Asia Raye...phenomenal! Love the pool area

This hotel was the worst experience i have ever had with a hotel. When we checked in the hotel was already paid in full on my credit card. At time of check in i was told everything was set they just needed a debit card to hold a $75 deposit so they did it then the next morning i call my card balance to find out that Sheraton gateway had pulled $217.40 from my account. When i called them they said they made a mistake and they would refund the card on Monday so It's now monday and my bank says they have not even released the money and the hotel says they have now we are going through a despute with the hotel so we can get it settled because they refuse to let the money go. On top of it all when we got to the rooms there was no refrigerator or microwave just disgusting coffee and overpriced water bottles. Hands down worst hotel ever if you stay here be aware

The rooms are comfortable and clean, there's a taco truck behind the hotel in the taxi lot, and if I don't want to wait for the airport shuttle it's a quick walk.

We love this hotel! Fell in love with it , we will definitely be booking here again!

We stayed after a 10 day trip overseas. Hotel is beautiful and very clean. Beds are very comfortable. Staff as we as shuttle staff were amazing. A great place to stay before or after a flight.

No free wifi in the room, no good for businese travelers.

For the price we paid to stay here--it was worth it

Very disappointed with service. Needed information late at night so called front desk. Woman was short and unpleasant. It's hard to believe that a hotel such as this lets such unwelcoming people represent them.
Also, needed urgent help for door lock issue with our room and it took over half an hour to get someone to come. Would not stay there again.