Iyali Ruiz

Review of Sheraton Gateway Los Angeles

Lacks customer service. Although the location and ...

Lacks customer service. Although the location and hotel itself is good, various staff members need training on how to deliver good customer service. I had several negative experiences with staff members lacking basic manners or willingness to help. For example, I was told I had to wait one hour for hot sauce to be brought up to my room - seemed a bit ridiculous to me.