Decent sized rooms, massive television in the room, comfortable bed. Shower was a bit weak. There are only 2 lifts so not sure how long the wait would be on a higher floor. I was in the south tower on the 10th floor and could hear a lot of traffic noise, which I didn't expect. It didn't detract from my stay but they could do better to block out the noise.
Some workers at the front desk didnt have the greatest of attitude and the bathroom smelled like wet rag.
Was here for a conference. Great service, nice rooms.
Attended education event. Hotel is nice, little bit of a walk to restaurants, but close
Sherise who works the front desk is absolutely wonderful and helped us through our questions. This hotel has been a great place to stay and very accommodating to our needs.
Staff was very courteous and professional as well as helpful. Rooms were clean
Not very organized. No signage pointing to event until you're at the correct section. Workers were nice to point out where it's supposed to be.
The hotel was OK but they billed me rather than the travel agent as planned. The pool was awesome!
The Staff was so friendly and the rooms was top notch clean.
Cold showers
Noisy air con
Tired room
No free wi fi (unbelievable in 2019)
Just not very good
Bed was nice though....
They canceled our room 3 times when we arrived ended up having to pay100 more for a room because they tried to charge my card before I made it to check in never coming here again
Didnt stay here this time big I'm here for Dragoncon and we visit literally every hotel during the weekend. Sheraton is great never have a complaint with them. I stayed there back in 2012 and had a great experience
Nice hotel, great indoor pool, but expect no complimentary breakfast, or free parking.
Not what I'm used to for a Sheraton downtown. Spacious rooms but further from all the downtown hustle. No club lounge.
Checked in Friday checked back out within minutes. While entering into our room a man tried to come in behind us. There was arguing and yelling in the hall .When we tried to call downstairs no answer. We felt unsafe, the room was dirty, old and smelled like smoke. We went back downstairs to advise the front desk of the situation there was no manager on duty, there only reply was IT has to fix our phone system, and know one else has reported a problem. Our safety wasn t a concern , they told us to call back and speak to someone else tomorrow. We was forced to pay $15 for parking in garage. This was absolutely the scariest experience I have ever experienced. This hotel needs management, security on duty at all times cleaning company and renovations. I wouldn t recommend this hotel to anyone.
It was nice. Room was located close to area where event was held
Horrible services lacked organization, could not get a hold of staff when needing to fix reservation.
Enjoyed my stay didn't like that I had to walk a country mile to get to my room need a more convenient way to get to rooms on the back side of the hotel especially for guests with a lot of luggage
Great hotel with with indoor heated pool and quick elevators. Close to lots of good food.
Nice hotel but beware of $27 parking fee!!! Wish we would've known before hand.
Got a poolside room. Pool and hot tub not working. Water pressure in bath tub very low. 1/2 inch crack on some sliding contraption on the bathroom door that my 6 year old could see through. Awkward while pooping. Top it off woke up at 6. The clock was 30 min fast. It was really 530. Prolly the worst hotel I ve stayed in that was supposed to be nice
everything was good up untill the next morning when i found a bed bug in my sheets and i alerted the front desk and even showed them the bug they said theyd take down my email and phone number to see what they can do and i never recived any email or phone call since and this was april 29th this happened
We had family staying. I don't know much. The staff was nice that we talked to. The lobby was nice.
I am writing a detailed review about my experience as it started off very badly but was recovered by three hotel staff members, Miranda, Karen, and Anthony. I had some issues with my booking in November as I was staying at the hotel for a conference. Somehow, while adjusting my stay, the Marriott phone clerk canceled my original booking and increased my rate unbeknownst to me.
When I contacted the Sheraton Hotel directly about this, I spoke to a front desk associate named Jordan who was incredibly rude to me. She basically kept repeating herself and saying there was nothing that could be done. Then, she said, "the rate isn't that much higher than it was before," implying that I should not be concerned about the $120 more dollars I would be paying for my stay. I asked to speak to her manager Carmen and Carmen would not get on the phone with me. Jordan and Carmen pretty much decided that it was what it was.
It was too late for me to cancel without incurring a fee. So, when I checked in, Anthony was a gentleman and was very kind. He immediately asked Miranda for help. I explained to her how upset I was about how I had been treated. She worked with Karen (the manager) and they reduced my rate to the conference rate for the duration of the trip and gave me complimentary breakfast for my treatment.
It is rare to receive such genuine kindness and concern when it comes to customer recovery. Because of Anthony, Miranda, and Karen, I will stay at this hotel again and hope that Jordan and Carmen have recognized that this sort of treatment can negatively shape opinions about their brand.
The rooms are comfortable and the place is beautiful!!! Definitely one of my favorite places to stay.
Trying to reach anyone at this hotel is a joke. No one ever answers the phone and the operator just plays over and over in a never ending loop. If you call the corporate office, you won't get through to any one either.
I was charged $100 for parking when the front desk associate informed me the charge would be $35.
Because it is impossible to reach anyone at this location I have gone ahead and just filed a chargeback for the transaction. Thanks Sheraton, you suck!!!
Clean facilities, visible security during entirety of event. Very professional.
Wonderfully clean, comfortable, and peaceful environment.
Nice hotel with a nice pool and nice valet. The only problem is the hidden fees. My room was advertised as $114. With tax it was about $130. Then parking is $22 per day. Incidentals is $50 (you should get this back though) and also about $20 was also randomly added to the $130. Too much money for a 1 night stay at a hotel.
It was dragon con and the hotels that were held in were very outstanding. Loved the place and scenery.
For the price, it's not great. But comfortable bed.
My car was broken into in their parking garage. Was told I would get a call from their claims department within a couple days, I ve called their security desk multiple times with promises that a manager would call me back. It s been 2 weeks and I haven t heard from anyone.
17 dollars for parking at the 0-3 hour range is crazy
I wasn't sure about staying here after reading some of the reviews but my husband and I had a 5 star experience! The hotel was clean, everyone was very friendly, check in was fast, they even gave us a free breakfast buffet coupon and the food was awesome, and service there was wonderful. The bed was comfy too. We had no issues at all and would definitely recommend and stay here again!
Beautiful property, my kids loved the pool area. The staff extremely cheerful, helpful, and knowledgeable. Room was small for 4 people, I have been in smaller and bigger. No problem- they were clean! Beds were comfy, water pressure great. We were in room 387. My only complaint was that it was very noisy. Probably to be expected from pool but constantly hear rooms from downstairs and hallway. Woke up multiple times. Restaurant and bar area spacious, deli prices are really expensive. Walking distance to everything. Didn't use parking.
Was nice hallway was a. Little dingy but rooms were nice
I enjoyed my stay. Housekeeping could have been better. They were nice, but only cleaned my room once during my 5 day stay. The staff was very friendly and accommodating whenever you needed assistance. Concierge was consistently offering help, water, whatever you needed, registration was very nice and helpful. Special thanks to Shalise and Danielle at the registration desk for being so nice and helpful during our stay!
Asked for a pin for my credit card; and I wasn t able to use the card
Great location and excellent staff. The club rooms are roomy, comfortable, and definitely worth it. The club lounge is awesome too. Wouldn't stay anywhere else in Atlanta.
Not quite a sheraton standard. The rooms needs to a touch. It's old and you can see and feel it. For this money you can stay in a better place
.ps: I am in a high tier as SPG member
Decent location, rooms are clean but a little smaller than I'm used to (personal preference), but not cramped by any means. Would stay again.
First off all, our room wasn t made ready whatsoever. Housekeeping definitely did not stop by. Went to the lobby to request a new room where the cashier made a highly insensitive comment regarding Indian customers who were clearly within earshot. Our new room wouldn t open to our key cards, so we had to go to the lobby a third time. We found a manager and told him about our experience and he was very nice about it, giving us complimentary breakfast. Despite the nice manager, I would not recommend staying here.
Was in and out for dragon con very nice place good space and very clean
Great hotel. We got it at a good rate. Walking distance to centennial Olympic park, aquarium, coka cola museum, cnn
The hotel is very nice, but the ice machine was moldy on the outside (probably dirtier on inside).
The property needs a refresh. The room that I stayed in seemed like an afterthought. Shared areas were nice, but the other comparable hotels in the area were nicer.
Breakfast was not included. Also when we parked in the parking garage the path to the front lobby was extremely confusing, I had to explain it to some foreign people multiple times. Our shower leaked. But it was cheap!!!!
Had my wedding here. Great venue for social events and the staff is a pleasure to work with.
The Sheraton has always been a favorite of mine. From the moment you walk through the doors to the lobby, the experience is pleasant. The receptionists greet you with a warm smile and are ready to assist you if you need it. The lobby was a very comfortable temperature and finding your way around is very simple. The restaurants on the 3rd floor toward the ball, I apologize for forgetting its name, is beautifully lit, had a very comfortable bar and the food and drink prices are very reasonable for how delicious everything is. I highly recommend starting here at least once. The rooms are spacious, the pool is great. Everything was great.
Nice room, attentive staff, close to nightclubs and good restaurants. There is an excellent bar on site. Their parking could be improved.
Great room, but the service is slow and the hotel staff is very disorganized. We had to wait nearly two hours after check-in time for our room to be ready.
You have to buy for the parking!!.
You have to buy for the low quality breakfast!!.
They're so greedy they have decillion room on each floor just to make more money. And yet, you pay for your damn parking!!!
Only times I've really been were for Dragon Con, but everyone there was professional and courteous.
I planned on staying here for 2 weeks but they have construction going on and they start at 7am every weekday. It's safe to say I will be checking out into a new hotel today. Wish I was informed of the construction
The place was cozy but the walls were thin. Overall great place to stay. Also, their was plenty of restaurants near by.
Everyone has been super nice and friendly. Our room is clean and comfortable.
3.8 Stars.
Very nice hotel with a parking garage along with all the bells and whistles. BUT, they charge for Every. Single. Thing!
Just because it looks like you are getting a great deal... Triple the amount you are paying for the room and you'll have a good estimate of your total.
Otherwise...
Great experience, had a problem with the lock at 10:30pm and they had a guy come up immediately to fix it.
Would've been 5 stars but the "hidden" fees bring it to a total of 3.8
It did not entice me at all was looking to see something better than that
Was woking up at 1am by somebody trying to get in... front desk called made me come downstairs said they didn t have me checked in when clearly i was charges was made to my card they locked me out the room for a hour trying to figure out what was going on all to tell me it was a mistake... parking is across the street from the hotel no path way to get back to the hotel easily you have to cross a busy street with your things ... tooo many people running around late here too n hanging out downstairs!
Waited 4.5 hours for my reserved hotel room, and did not get the double king as was booked. Never had new towels show up in our 3 day stay. Pretty place, but also hard to navigate.
Front desk was very polite and informative, room was very clean and well set up with amenities. Overall very happy
