4 years ago
*BEWARE SERVICE NIGHTMARE* As a Delray local havin...
*BEWARE SERVICE NIGHTMARE* As a Delray local having an Acura dealership right up the road with 4.+ stars you think great, I will have my car serviced there. *WRONG* If you take a closer look at reviews which span across different sites like Yelp, Angie s list, Dealer Report, and right here - you will find the positive reviews are for their sales team and all negative one star reviews are reserved for their service team. The descriptions of experience are on point and match each time we have brought our car in. What was once a pristine gently used vehicle with no issues drove like a dream, had been fully inspected with no issues or deterioration problems, that was being brought for general maintenance has be returned to us with serious safely issues. We had been told we needed to service our fluids, transmission, brake oil, etc and the the rear brakes were starting to get to a low point and to prevent damage to the rotors to complete the change. Fine OES brake service, fluid service, done. Pay top dollar, go pick up car. Drive it now the car is making a clunking sound. Call back many times before having to drive over, we are told it s normal for sound or to hear new things with new brakes, drop the car off and get a call back. Guess what our rear rotors are now bad. How did that happen, I don t know. How they did not see this as part of their brake service is to service the rotors, I don t know. How they didn t feel this in the car before returning it to us I don t know. Note the car has never been as smooth since. Next, we bring the car in for general service again, balance and oil change. We are given our car back with didn t get you this time, everything looks great drive off and feel a heavy vibration, call 10 times leave 4 messages before calling the main line and asking someone to walk down there. Someone picks up and tells me that it is normal. But bring it in if I am concerned. Bring it in ask to speak with the service manager who I am told is not there, the general manager - also not there. I was asked what the problem is, to which I explained and the lady went to the back and appeared with the service manager. I feel like right there I should have just left. But I stayed shared what was happening and she came back about 15 minutes later saying we see the problem we will let you know. Two hours later I get the call that it s not good news I need two new rear hubs. That apparently my rear wheel assembly had gone bad from normal wear and tear and somehow my wheel being off to the visible eye was missed by mechanics who said my car was good to go withPeople I felt like my car was going to come out from under me. This gross negligence. They gave me a quote of $900+ for OEM or $500 for aftermarket. They offered me $100 off service. Which is an insult. I have taken now 4+ hours of work to deal with their negligence, they put my and my families safety in jeopardy. And worse of all I feel as though the problem was caused directly by their mechanics. I will be bringing it elsewhere to have it evaluated today and go from there. I believe that this service station needs to be reported and the problems addressed and fixed. I am hoping this station is not trying to damage my car so that I buy a new one. - Sad day. World is tough enough as it is. I have three small children and feel lucky that I did not have them in the car and I had the right sense to bring it back.