John Woodcock

Review of Sheehan / Delray Acura & Hyund...

I purchased a 2019 ILX from this dealership in May...

I purchased a 2019 ILX from this dealership in May 2019. I originally gave 5 stars and would still rate Jesus (salesperson) the same 5 stars for providing a good sales experience.

I am editing my review from my last experience with their service department.

So, in between 1,990-2,000 miles on my brand new car, on the back right corner of the antennae cap, paint flaked off. I showed up for my first oil change and bought this to the service adviser's attention. I informed the service adviser what happened and was told it would not be a problem and the part was ordered.

I show up to my scheduled appointment and after sitting there for hours was informed the dealership would not perform the promised work on my car and the service adviser who authorized the work was let go. I was then advised to order touch up paint directly from the dealerships parts dept. At this point half my Saturday was wasted.

I get the paint in (about $20 after shipping) and follow the instructions on the OEM paint pen to the T. I also used something more neutral than the recommended rubbing alcohol to clean the surface.
After applying the paint and wiping off the excess, more paint was removed from my car. I called the dealership and informed them of this and the service department was still unwilling to do anything.

The service adviser, Mr. J Garcia told me to email him some pictures and he would contact corporate. I sent a full email to Mr. Garcia explaining the issue with pictures. I requested to be cc'd on the email to corporate. Over two weeks have passed and I have not been contacted or have received an email.

During waiting for communications, at 5,000 miles I noticed moisture build up in my passenger headlight. I called Delray Acura and asked if this service could be done at another store. Thankfully they said yes.

I took my car to Phil Smith in Pompano and without hesitation they ordered the headlight/enclosure. In addition, I informed them of the obvious paint defect on the antenna cap and how the Delray store handled the situation. They ordered both parts and will be performing service under warranty for both the headlight and antenna cap.

As we know, Acuras are not the cheapest cars and to receive the poor service mentioned above from Delray Acura, it is safe to say I will not be stepping foot in that store again.