Shangri-La Pudong Shanghai China Reviews

Once again, I was delighted with my stay at the Shangri-La Pudong, in Shanghai! I was treated very well during check in, my entire stay and during check out by all of the staff that I encountered. The accommodations are extremely nice and the Horizon Lounge showcases a beautiful view of the Shanghai Bund.

5*, what else can I say? The Yi Cafe is awesome, countless types of foods from around the world on which you could endlessly gouge!

Actually the shortest building in Lujiazui, the high-end Lujiazui

The good: This hotel has a five star lobby, with plenty of its own restaurants and beautiful design. It has a great location. The breakfast buffet had many options. The bedding was nice and the room had a nice setup and smell.
The bad: The tub, which was very large, had a drain plug which didn't close completely. I ordered a ribeye steak medium and got a very rare steak (268 RMB). Guest service and room service were not very english proficient, causing difficulty ordering food and services. They have a pillow menu. I asked for a soft feather pillow, just as listed. The girl couldn't understand my request and passed me to another. She couldn't understand, and said "hard or soft?" With 5 or 6 options, hard or soft doesn't get what I asked for.
Overall comfortable hotel, but many small issues that turn it from a 5 star to more of a 3.5 to 4 star hotel. This is being honest. I expect more even from even a 4 star.

Your staff members are very attentive and tried to meet customers needs. Thank you. I like the bedroom and the view of the river. However, the carpet in my room is not flat and some attention is needed, other than that I am happy.

For Two time fully book or double price..........!!!!

Very comfortable bedroom. Impressive breakfast buffet. Well equipped Gym. Friendly and helpful staff.

The room was clean and the service was very satisfying.

Alice at checkin was outstanding. Very professional young woman. Very nice rooms and cleaned very well by housekeeping staff.

You should have at least a smoking floor to cater for smokers. One more thing, when I arrived for checked in, I told your staff i.e Pan that I wanted to pay my bill in Malaysian Ringgit and she said can be arranged when I want to check out later and she just want to blocked my credit card in Renminbi. Later when I wanted to check out, the same people i.e Pan said I cant pay in Ringgit because she already locked my credit card in Renminbi. What a service from a 5 star hotel. My friend who checked out besides me can pay in Ringgit but not me because of this lady. If she cant handle small matters like this please don't put her at front desk. What a shame.

Hotel is good, rooms are decent. Staff is helpful.
Good breakfast options. Almost in mid of City center and all attractions are nearby walking distance.

I appreciate your reservation desk which forgive me for a no show -- an oversight on my office's part. I value that gesture as a regular customer and wish to convey my appreciation.

Another thing I enjoy and treasure is the fact that there is a copy of FT at the lunge which is rare in China but a great service to those of us who makes a living in financial industry. I hope you keep it.

But the front desk is of very poor operation and low efficiency. When I checked out, there were five service people on the desk and only one was handling customers. The service was in sharp contrast to Ritz which is next door.

I also rate your doormen poorly. They are far less helpful than their counterparts in Beijing when it comes to ordering a taxi.

Excellent hotel, great service, brilliant location, close to metro, shops and restaurants

Stayed here for a week and was able to see all of the hotels amenities.
The facility is immaculate, staff courteous and welcoming.
All of the food service was refined, fresh, contemporary and innovative. The chef at that time did culinary sculpture demonstrations.
The hotel is located convenient for walking or taxi to many dining, shopping, banking and historic venues.
View from the rooms of the Yangtze River and its' bustling traffic is an attraction of its own.

15 minute queue for checkin, 20 minute queue for checkout. Why more staff not trained and drafted in during busy periods as 3 staff members standing idle whilst 4 checkin desks empty? When we looked lost after checkin and we asked where our room was, staff who has been standing idle throughout the long checkin, and who clearly had time to show us to our lift, simply pointed in direction of the long walk to our room. 30 minute queue for breakfast, much frustration among many other guests for this also. Told we were put in best room (maybe because we stay frequently at other Shangri-La hotels?) but we were put in the old section of the hotel in an outdated and tired room. All TV stations fuzzy with no clear signal. Guest room cards randomly didn t work in the lifts. Staff with heavy colds made no attempt to cover mouth when coughing and sneezing - nice people but need training. Lots of minor points here but not up to Shangri-La normal standards, disappointing.....

1) Meet and greet experience at airport was pleasant. The ride from airport to hotel was comfortable and the driver was very courteous.

2) In-room check-in touch point was swift and professionally carried out by Aliya. I believe she is pretty new on the job but could sense her passion and hospitality.

3) Housekeeping met expectation and turn down service was promptly carried out. Daily replenishment of bottled drinking water was done as per request.

4) Check out experience was excellent, regrettably I didn't manage to get the name of the attending staff but please extend my appreciation to her. She was very professional and efficient. One of the best staff handling check out process I have ever come across.

5) Ride from hotel to airport was similarly comfortable although the car looked and felt very old. The driver was attentive and helpful with unloading of luggage upon arrival at airport.

It s always great to return to Pudong Shangri-La. The great people and perfect location always make my business trip easier. This is always my top choice of residence in Shanghai. Thanks to lounge manager Kenny and his team to provide the great experience always. I am looking forward to coming back soon

The clinic in the hotel lied to my faces continuously!!!

First of all, Shangri-La staff provided the good service as usual. Elaine, Henry, Whitney, and Kenny from the club lounge was excellent.

But, the clinic in hotel SUCKED!! The lady worked there lied to my face again and again!

My friend thought she got a fever, and would like to use a thermometer to check her temperature. The club lounge staff told me we need to go to the 4th floor.

After we went to the clinic at the 4th floor, there was a lady there:
1. When I asked for thermometer, the lady said they didn't have one for a long time. When I told her the club lounge advised me to come down, and asked her to call the club lounge, she said something like they are independent unit, and they don't have a direct phone to call the hotel internally.

2. She said they can't re-stock the thermometer for 2 months in Shanghai. When I said I was going to record the conversation, she stopped. It's unbelievable that she lied about this again.

3. When one of your female manager came to the room, asking around what happened, the lady said she did have a phone, but because there's something wrong with the phone, she said she can't make an outbound call, and she can only receive the calls. Then I called the lounge with her phone, and, boom, she lied again!!!

After I came back in the afternoon, one of your lobby managers came to me, apologized for what had happened, and basically Shangri-la can't do anything at that time.

I have nothing to say, but Thank you. My friend, who stayed at lots of luxury hotels, was astonished, "What? that's it? Not even a tiny gesture for the apology? Wow, the service at Shangri-La was far behind other hotels." I told her, the reason I complained to the hotel staff, was because I couldn't stand that someone lies to my face, and treat us like idiots, not in order to get some compensation and benefits from the hotel. I just want to know what my friend thinks about Shangr-la.

Your staff confirmed that the clinic is kind of an outsourced unit, and they don't have much control of it. So......

I'm speechless. Your staff was good, but I still can't imagine this happened in my favorite hotel.

Please take my response seriously.

Only the correspondence of the banquet room waitress staff was not good, but other than that was wonderful.

Whether it's a business trip or a personal trip, I will choose this hotel when there is a surplus in Pudong Shangri-La. I chose this not only because it is called Shangri-La, but more importantly, its employees, every time I feel like a home away from home. From entering the hotel lobby to getting a room card, entering a familiar room and leaving the store to check out, you won't feel that you are a cold person in the road.

Room is dated for a Shangri La but hotel service makes up for any physical flaws. Amazing staff from front desk, to bell boy to lobby bar area to house keeping!

Had the opportunity to stay here for two weeks. The view of the river is impressive. Lots of restaurants in the area.

The WiFi in the hotel is not good. Minibar was not replenished

The overall situation is unsatisfactory, and will not stay in the future. I will also advise friends and relatives not to stay.
1: The staff level is poor. Ask the staff whether they can withdraw cash 1500. She said that she didn't know and asked me to ask other colleagues.
2: The front desk is not professional: I didn't introduce it at CHECK IN. I can enjoy US$125.
3: The staff's attitude is bad: When I want to take the dumplings at breakfast, I don't know if I haven't cooked it yet, but I am shouted loudly.

Hotel is conveniently located in pudong Shanghai; restaurant service staff seems overworked and are not very helpful.

Great location. Great views from the room. Professional staff.

I was fortunate to be upgraded to the Riverview Room. The Bund has a beautiful view, the room is large, clean and comfortable, the breakfast choices are varied and the service staff are very enthusiastic, and we have a detailed reply to our questions.

We very much enjoyed our experience, Ambassador Ellaithy and I, and our little son enjoyed every aspect. Thank you to all staff for such a wonderful stay. The buffet was among the best we have ever experienced in the world. The beautiful suite was indeed a truly wonderful and sophisticated experience. We will definitely recommend to all colleagues and friends and family....

Excellent service by Horizon Club staff at the River Wing, specially Kenny, he should be use as an example of what
absolute service means, superb!!!

Too large and impersonal hotel. Did not leave up to the Shangri-La name in our opinion based on past experiences, e g Shangri-La Tokyo. The gym in the River Wing was good and the accompanying locker room amenities. Breakfast buffet felt lacking despite the great range of options and the venue was lacklustre.

1. Room view - Excellent.
2. Breakfast - A lot of variety, but, quality can be improved.

Lovely staff and service. Rooms are clean and very comfortable. I love the extensive breakfast buffet. Gym was well equipped and clean.

Looked after very well considering the current situation!

Excellent service by the staff in the executive lounge. In addition, the rooms are clean, comfortable and fully meet my high level of expectations.

The doorbell bothered me to get a taxi to go to the airport instead of using my Didi. Arguing it would be cheapear.

In the end the taxi driver have hidden the taximeter and showed me a fake trip ticket, charging 190 kuai, 40 kuai more expensive than a luxe didi.

That destroys the hotel reputation, should teach your staff that china changed.

I went to the hotel's pool party and had a great time. The staff were nice and the view from the rooftop was great.

What can I say other than it s a great hotel. Full with facilities and great sizing room. Nearby to shopping mall with food and some shopping. Also very near to the metro.

Richan.Xu was very helpful in assuring our safe escort to the elevator. He seems to be very professional and should be a valued employee. Thank you for a great stay!!!

I always stay at the Shangrila when I'm in Shanghai. The Horizon lounge staff at pudong is the best in the industry! I've been to other Horizon lounges and Pudong is by far the best concierge service out there. Judy Leung and her team are incredible and attempt to do everything and anything to make me and all the horizon club guests comfortable. The whole staff is great including Kenny Ooi, Dream Yang, Ciel Chen, Rolan Li, Peggie Zhang, Johnson Jiang, Allison Li, Sunny Cui, Shirley Jiang, Jenny Wang, Quinns Liao, Danny Li, and Lilly Li.

excellent hotel in downtown Shanghai. Close to the financial district. Staff are very friendly and rooms are nicely sized and appointed in upscale decor. Thoroughly enjoyed to breakfast buffet...one of the best you will ever see.

There is nothing wrong with the five-star hotel. The location is very suitable, the service is strong, and the hardware facilities are comprehensive, but I don't know why it is full of a mess. Visitors from all corners of the country, from all sides of the decoration, come from all kinds of dazzling, people feel lost a sense of "senior."
But overall it is still worth mentioning. Or is it just not suitable for people who need meditation?

Great 5 star hotel with beautiful view of waterfront from the windows standard 5 star services friendly well trained staff shopping centers nearby with swimming pools, restaurants, other standard services at around US$ 175 per night is a good stay if you want to relax while on business, I sure hope you have enjoyable stay

Great location, right next to the super brand mall, pearl tower and the bund. Breakfast buffet has an excellent selection. Room is very clean. Staff are very welcoming. Overall just an excellent hotel.

Treated myself to a day of luxury during my 2016 summer visit to Shanghai!! Exquisite and beautiful lobby, as well as the rooms. The bathrooms in the lobby were full privacy, with the stall door extending from the ceiling to the floor. Great stay, and definitely come here if you have alot of extra money to spend!

This is a lovely hotel with excellent service! The 36 on Jade rooftop bar has a fabulous view of Shanghai! My only suggestion is that the food menu at the bar could be improved. It needs more items that people can share such as chips and dip, popcorn, slider sandwiches, etc. The breakfast buffet was also fabulous! So many different types of foods are available and they were all excellent!

A great hotel in Shanghai, great service. It is located in an excellent area well connected, its rooms have excellent views of the river or the skyscrapers.

Good location & friendly service. Excellent hotel and room is clean and well stock with amenities. Housekeeping is great with evening turnover.

I didn't want to participate in your occupancy experience survey, but when I talked about the service quality of Shangri-La hotels during my chat with friends, bad memories and responsibility as customers urge me to express my opinion to you. attitude.
(1) On the afternoon of June 10th, I booked the Shangri-La Hotel, Pudong, Shanghai on the same day, and received a credit card pre-authorization notice shortly thereafter. Since I suspected that the credit card was stolen, after consulting the bank, the bank suggested that I first confirm with the Shangri-La Hotel, Pudong, Shanghai whether the pre-authorization is related to it, and follow-up process based on the confirmation result. I immediately used the domestic mobile phone number to dial the contact number of Shangri-La Hotel, Pudong, Shanghai. After 3 calls were made, I hang up inexplicably. Finally, I tried to dial with the Australian mobile phone number and get through it once. I would like to do my utmost to understand that the service staff may be in a busy state of work at the time, but it is still inevitable to have some negative guesses in the mind that may involve racial fair treatment.
(2) On the evening of June 10, my girlfriend and I arrived at the hotel to check in. We carried two large and medium-sized suitcases, and the hands and bodies were covered with various gifts purchased at Shanghai Disneyland. Based on past experience and trust in the Shangri-La brand, I thought that there would be service staff to help to share the baggage, but in addition to the hotel door concierge to help us to send the baggage to the front desk, no other service staff asked or helped us to Baggage is delivered to the room together.
(3) When the luggage was taken at noon on June 11, the storage baggage counter was not received at the time. We went to the main counter next to the service staff, the main counter service staff (not looked up, cold tone) responded to let us go to the side counter to pick up the luggage, then (straight) walk away, to talk to another service staff (chat). I was about to tell her that there was no reception at the baggage counter, but she was left in her mouth and was at a loss. Soon after, the receptionist at the baggage counter came back to entertain us to stop my slumbering sorrow and the horror that would have been ignored by Shangri-La. The above notes in brackets may not be the truth, but it was my direct feeling at the time. My experience and sense of responsibility tell me that in this case, the main counter service staff suggested that we wait patiently or help to contact the deposit counter service staff is not a more appropriate way to deal with it?
We know that we are not perfect, so we will not ask others not to make mistakes, not to demand others to be perfect, and will not deliberately occupy the hotel's human resources. However, during the few interactions with the service staff of Shangri-La Hotel in Pudong, the feeling of being unrespected for no reason has risen many times. I personally think this is not normal. This is how I experienced the Shangri-La hotels and other star-rated hotels in China. After that, the first time I responded to the reason for the occupancy experience survey.
Of course, Pudong Shangri-La also has the same enthusiasm to help customers as other hotels, such as the concierge staff to help bring luggage to the front desk when you arrive at the hotel, help to contact the airport car when leaving the hotel, etc., thank you at this table.

It s always nice to go back to Shangri-la every time. The staff always give me a big welcome, especially Richan Xu. He is always friendly and helpful. The buffet breakfast is the best I ve ever had for the hotels I ve stayed at. Rooms are spacious and some of them have great view facing the river, which makes my stay more pleasant. Thank you for taking good care of us. As flight crew, it s so important to have a good rest on our layovers. Thank you.

Sangria Hotel Restaurant is the best among Shanghai hotels. And the chefs' reputation. I went to a business meeting rather than a place to go sightseeing.

The staff is always warm, attentive to all details, and friendly

It was a pleasant experience at the Shangri-La Hotel. Vicky Li from the front desk was very friendly and helpful.

Came here expecting Shanghai Pudong Shangri-La's service and I wasn't disappointed.

The hotel is beautiful and classy. It is located in the famous financial center in Shanghai.

The rooms are spacious and welcoming. Breakfast at the hotel cafe was sumptuous. Service is also very good. Especially thanks Amber and Albert helped me for checkin.

Also thanks Amelia and Terry helped me for cash advance and checkout. And thanks Jasper for helping me with the invoice problem.

I will definitely come back again.

The front desk was cold and cold, no room type was indicated at check-in, no member level was indicated, and breakfast time was not introduced. Call the service center twice at 10 pm, waiting for more than 30 unanswered calls each time, and finally make an emergency call before connecting. Breakfast is unattended, there are no tableware on the table, and many foods will no longer be replenished after 20 minutes from the reception. There are a lot of steamers in the steaming spot area. If you want to take the siu mei in it, you will be burned by the steam from the steamer outside. I can't hold the clips when it hurts. However, the chef inside is indifferent to continue chatting.

The Horizon Club and Staff were fantastic and friendly, thank you.

The Reception staff at the Horizon Club Lounge were extremely helpful, especially Leah He, who completed check in for our 7 rooms expeditiously.
Housekeeping was also very good, keeping our rooms clean and well stocked with fresh linen every day.
Dining at the Lounge was convenient with a good range of beverages and food to order at breakfast. Evening menu needs improvement

Bed lines were dirty with food stains and at midnight they tried to change the lines.
- 3 sets of cleaned lines turned out to be dirty
- normal hotel staff was already out of office therefore a security person tried to change the linens
- No sign of apologies nor improvement of situation.
- Clearly overrated hotel

Stuffs are super friendly and polite. Front desk Richan helped us with a speedy check in. The room is clean and quiet. Also got help with my suitcases when checked out. Excellent experience. Thanks Shangri-la!

The customer base of the club lounge is bad. At least, why don't you follow the dress code?

The room smelled like a smoking room , subsequently we were told it was new carpets, heard several people complaining about the same experience so no doubt this will be resolved soon. It was a shame as Shangrila is renowned for the great smell . And if these were new carpets , you need a better carpet cleaning method , especially under the beds are very dusty and dirty . It was not the premium experience I was expecting . But its still a great location and I will be staying again.

This time I lived in a new room, liked his large windows, and automatic curtains. It is recommended to leave the manufacturer's contact number on the table or at the window. If you need to install it at home, you can contact yourself.

Can you arrange an honors list? If you applaud the staff member, you can give encouragement.

Lovely food, staff are extremely welcoming and try to accommodate all requests. English is a bit of a barrier, but not too much of a problem.

Great hospitality. Judy did fantastic.
We really had a good weekend.

Room is spacious and relatively clean. Good view of the Huangpu river too. Staff are courteous, and breakfast has wide variety of choices.