Shangri-La Pudong Shanghai China Reviews

My stay was very pleasant. All employees I met had been extremly nice and friendly.
I also enjoyed a free upgrade to a Suite Room. The only problem was that in the living room the air condition did not work properly. As I only used the room for a very short time this was, however, not a real problem for me

Fabulous property. World class experience from beginning to end.

Accompanied by a friend's birthday, I was looking forward to choosing Pudong Shangri-La, but after I checked in, I felt a bit cold. First of all, the front desk check-in, there is no guidance in the queue, resulting in a queue for a long time on the right side, only to tell the fact that the queue on the left. Secondly, the front desk did not take the initiative to inform the Jade members of the benefits, as well as the time of the breakfast. The most important thing is that the Pujiang Tower Bund panoramic luxury room is arranged in a beautiful room, but the outside of the glass in the room is covered with water mist and dust, and the Bund River view cannot be seen. To the Horizon Club communication, a clerk in the Horizon Club called Elaine female service staff, said with a blank expression that it is the weather, she has no way, it is recommended to raise the temperature inside the room, if the house must be added, she said this before Did not go to the room to understand the specific situation, and did not give a specific solution, we "sent" us. We also have no choice but to return to the house, raise the air conditioner to 30 degrees, wait for about half an hour, and at this moment the room is already hot, which will seriously affect the experience, and the problem of the window not being able to view has not improved. At this moment, I called the service telephone in the room, told the situation, and said that it was the weather. After the dissatisfaction, I turned on the feedback of the duty manager. I took a ride for more than an hour, took us to change the room, and saw the same river view room glass next door on the same floor. This situation, obviously, has nothing to do with weather issues. Finally, thanks to Kevin Li, the manager of Li Qing, for us to change to the Riverview Room in Zijinlou. Although the terms and conditions of the room are not full, Jade members can not upgrade the room type, but the glass fog is full of hardware problems caused by the gray layer and other serious problems affecting the experience, really can not understand.

The location is very good, right on the Huangpu River, close to the core area of Pudong, the hotel service is not praiseworthy. perfect.

Every year I stayed at Shangri-la in Taipei. We offer very nice service and comfortable rooms every time.
This year I traveled to Shanghai, so I stayed at Shangri-la.
Sometimes she was before her birthday, and I told her in advance that she had a cake service.
In addition, there are room upgrades and we are very happy to be able to stay in suites.
I will continue to use it unchanged from now on.

I would like to express my thanks and appreciation for the service and care I received at your hotel . Your staff was polite and helpful especially Bruce, jordon, Lee ,Matt, Frank , William, and Edision. I had a wonderful stay and I have recommended your hotel to all my colleagues friends n family. Thank you again for such outstanding service.

The hotel has an exeptionally high standard. The room was fresh and clean. The staff are helpful, friendly and efficient. This is valid for everyone from the cleaning ladies, front desk, and lounge staff.
The location is brilliant, with river view, short distance to subway, and shopping mall with restaurants.

Slept well every night. No noise from outside room corridor due to other guests (e.g. frequently loud door-closing noise, or loud talking), which otherwise I used to experience in other hotels. No noise from outside street traffic. No machine noise from inside room air conditioner.