Shangri-La Pudong Shanghai China Reviews

it has a great view in the city center. luxury service and clean rooms.

Had an absolute pleasant stay at the hotel as always, your staff Richan Xu provides service that's above and beyond, took great care of me, made sure I have everything I needed every step of the way. Called back to ensure I had what was needed. The staffs are overall friendly and the ambiance of the place lovely. I would most definitely recommend this pearl resting next to the bund to my friends and family.

One of the best hotels. Wonder experience overall. Great location too. Highly recommended.

The room at the time of check-in was located next to the Zhengda Shopping Mall. The air-conditioning sound was louder. Once reflected, the counter staff managed to change the room for me on the next day (because the same room was full on the same day). The only fly in the ointment is: Probably because the restaurant is a bit history, the sound of its own air conditioner is relatively large, I hope the hotel can consider when updating the equipment.

Check in was very good. Food and room were excellent.

Wonderful hotel and excellent service. However, the location of the hairdryer is very poor. I do. Or like to dry my hair anywhere but the bathroom. I had a difficult time using the hairdryer in the bedroom, it was difficult to see and overall not a useful experience.

Pujiang Tower Horizon Club room is quite general, but also sells so expensive, the only advantage is that you can check out at 4 pm. There is also a VIP lounge to eat well.

I slept here and got 12 hours of sleep. Safe to say that it was quite good.

Really feels like coming home when I visit the Pudong Shangrila, especially when I visit the Horizon Lounge. Everyone always gives me a great welcome back

This is a lovely hotel in a great location. I thoroughly enjoy my stay every time. The gym and sauna are perfect for my fitness/regimen. The breakfast is second to mon and I look forward to it every time.

Rooms were beautiful. Food was excellent. Staff were very friendly and helpful.

This is a very nice property. I'd stay here if you need to be in Pudong Area. A1 service. New wing is beautiful

Great standard of service that is consistent with other Shangri-la properties that I've had the privilege to stay at. Service is key, even though the River Wing is a bit tired, but pales in comparison to service provided. Great hardware is nothing without equally great software :)

The hotel staff was very pleasant. The breakfast buffet was very good. However, the rooms in the older tower needed some updating.

Thanks to Jasmine, Julie Wang, Elsie, Terry at the front desk, all the staff of Zijinlou Horizon Club, Caroline Xia of HSKP, who gave me a lot of help during my stay.

Great hotel in a great location. I would recommend this place to anyone who has it in their budget to stay here.

The Shang once again doesn t disappoint. Amazing location, people, rooms and views. Blown away by the buffet which had everything known to man and then some.

Great hotel, with good location in Pudong area. Love Shangri-La Hotel, as always.

Shanghai Pudong is one of the most beautiful hotels I have had the pleasure to stay. All of the staff that I interacted with, as well as the housekeeping, where kind, helpful and very professional. The breakfast buffet is one of the best I have seen anywhere in the world, and the pool is well suited to fitness swimming (laps). A big plus for me.

Hotel staff is always so pleasant and accommodating! This is a wonderful hotel experience. I love this hotel!

This stay for 2 nights, overall disappointing, because of some of the situation, the treatment of hotel staff is slightly insufficient! After all, it is a five-star international chain hotel, the performance is not worth the five-star level. Others such as: The shower head of the bathroom is unstable, and the sheets have holes. . . I will not mention the problem!

The Shangri La in Pudong is my home in Shanghai, and has been for 17 years.
The service is exemplary, the quality is excellent, the rooms are very comfortable, and I think of many of the staff as being my friends,

great stay but the guest rooms smell like cigarettte smoke

Hotel equipment is poor; dinner buffet food is not as good as other Shangri-La hotels

Due to the large number of people in the hotel, the elevator buttons on each floor of the hotel are full of fingerprints and dirt, which makes people have health concerns. Please pay attention to the details of the hotel and make the hotel better.

I had best time ever in Pudong Shangri-La. I felt the warmest welcome from Front Desk. Jackson, Jack, Sean, Daisy and Wilson provide excellent service. Ken & Shelly from Horizon offered the nicest treatment for my two girls. They do love the hotel.

Was here for St Patrick's charity ball in the grand ballroom. Great open space for major events. There was an outdoor balcony which makes it an ideal location for both indoor and outdoor events. The room was clean and of decent size. Bed and pillows were comfortable. Service was great - I managed to get my phone charged at the concierge, they even brought the phone up to the room when requested.

The bed cover under the bedsheets had blood stains you can see thru bedsheets. I came in at 9pm was very tired and did not see it til I was leaving the next day to go shopping.

Lov this place, gets me out of Shanghai for an hour or two

The people that work there are great. However, as a pilot working for Fedex and taking many rooms there a night I found the manager a disappointment to say the least. We are quarantined in the hotel for the duration of our stay due to China rules currently. SO, normally we would venture out and eat at the many eateries around. However, since we are bound to the hotel, we can either order from the hotel or through an application for delivery. The hotel has been very accommodating but then one day the manager changed the policy and said "no more delivery; only order from hotel". Not only did I find this unsatisfactory, but cowardly as they never informed us in writing and, in turn, turned away deliveries that we had already ordered. I attempted to contact the manager but they would not talk. This is merely someone trying to take advantage of our situation as a "captive audience". The menu is quite limited and we want the freedom to eat as we please. Taking this option away is wrong. I am contacting management at Fedex to change our hotel now from the Shangri-La to a more accommodating hotel. This will cause the Shangri-la to lose lots of money in the process. I encourage you to pass this on to the highest levels of management as I will then as to avoid ALL Shangri-La Hotels wherever they may be in the world over where we stay.

Rooms are always good. I had river view, which I liked a lot. Yi Cafe is always a delight, and frankly, after a week of Yi Cafe treats my waist has gone bigger!

Excellent location of the hotel, hardware and software are good

Excellent, special thanks to the Horizon Club Manager - Judy and Angelia, exceptionally helpful and hospitality. Will definitely staying in the same hotel again on our next visit.

The staff were knowledgeable, wonderful, and considered every need even before asking. As an example, I forgot to include my son on my reservation, but the staff knew that I regularly traveled to this property with my family. They anticipated my need and had a roll-away bed waiting in my room even before my arrival, even though the reservation I made incorrectly listed me as traveling by myself.

As always I had a blast even I had a short stay at East Shanghai Pudong Shangri-la. Ms. Gan had handled my reservation, room arrangement and readiness in detail. Mr. Kenny Ooi provided me with the best service every time I went to the Horizon club. I think he is one of the best if not the best HC manager I had ever met. Please keep the great work and I will be back in few weeks. Thanks you all.

There is almost no dissatisfaction, as long as you have enough money.

Shangri-La is always Shangri-La, the service is consistent, no disappointment at all, we will continue to support you.

The Pujiang Tower River View Room looks beautiful on the Bund, and the Zijin Building is very large and enjoyable.
Vincent took the initiative to go to the street to rent, so that I could catch the plane, very moved, thank you!!

1. When the room is allocated, do not say hello, do not ask to directly allocate the disabled person's room, do not respect the guests;
2, the restaurant staff quality is poor, not professional, and the guide is very rude;
3, the front desk processing problems are insufficient, and the efficiency is poor;

We very much enjoyed our experience, Ambassador Ellaithy and I, and our little son enjoyed every aspect. Thank you to all staff for such a wonderful stay. The buffet was among the best we have ever experienced in the world. The beautiful suite was indeed a truly wonderful and sophisticated experience. We will definitely recommend to all colleagues and friends and family.

Attended a function here, beautiful hotel, great service and a lovely view over the river

Friendly and helpful staff; beautiful, comfortable accommodations; nice variety of dining options; relaxing spa; and great central location.

Heating not very good.
Need to move the bed cabinet to get plug for plugging my phone.
No heating in bathroom.
The mussels in the soup not fresh, i was having diarrhea on the next day.
Only one movie channel.

Check-in and check-out experience is very good, especially for Tommy, and the room service aunt, the service is very intimate, the breakfast experience is not good, a bit messy, need to be improved. This holiday is very happy in Puxiang ,Thank you

The hotel is really nice, neat and clean in a very good location on the bank of Huangpu River. All facilities are world class.
lot of eateries in and around and good connectivity with every part of Shanghai as line 2 is close by

Breakfast options for Indians can be better.

The hotel, staff and guest services are wonderful. I especially appreciate the fitness center and spa. The breakfast buffet is better than any other hotel I have stayed with.

A very comfortable room. I will certainly book again.

Overall very pleasant except that the room is old and smells musky
Opportunity to upgrade your rooms .

What superlatives are there left to say about the Pudong Shangri-La Shanghai. This splendid hotel possesses the old-world, colonial Chinese elegance. My room had a chandelier over the bed! The staff at Shangri-La are exceptionally friendly and eager to assist all guests.

The location is wonderful with the Lujiazui Metro 300-meters away, very near the Huangpu River, and every type of conceivable shopping within two city blocks. Taxis are everywhere as well. The full-service Lotus grocery store is in the lower level of the shopping mall next door. Terrific food court in that mall as well.

The amenities in-room are what you would expect from a 5-Star hotel. A wide range of toiletries in the bath, with shower and bathtub. Two fluffy bathrobes, with disposable room slippers. Tea kettle, complementary water bottles, and refrigerator.

The complementary Wifi was strong, but be aware the Chinese government blocks many western websites like anything Google, and Facebook, Snapchat, Instagram, etc.

The bed was huge and very comfy, and the room was dark and quiet for sleeping with black-out drapes.

Very nice workout room and pool, and don't miss the Happy Hour in the lounge on the 36th floor. The views are outstanding, especially at night with Shanghai lit up.

The only detraction both me and my colleagues experienced in their rooms as well, was a slight sewer odor in the bathrooms. This is another reason to always drink something bottled or canned while in China......never from the tap.

Staying at the Pudong Shangri-La is always a pleasure. The reason is without doubt the staff - they are eager to do whatever is required to make your stay a fantastic experience. I look forward to my next stay!

Great staff, service, and room! Thank you for an unforgettable stay!

Comfortable and attentive service. Western restaurant meals are delicious

Very good hotel in a central location. The rooms (in the tower with the Roofbar). The staff is very accommodating. Breakfast covers almost all parts of the world, everything from Chinese to European to American.

Convenient transportation, clean rooms, good waiter attitude!

No memory foam pillow! Not even a signal teabag in room. The worst experience I ve ever had in this hotel. Went to the Chinese restaurant when arrive and wait for 10 mins, no one greeted me. End up I go back to my room order room service. However, room service choices are limited. No one care now? Management change?

Had to change rooms multiple times due to unclean conditions, mold. Would not recommend.

1. the overall service is reasonable
2. in room breakfast delivery delay 40 mins
3. the bathroom towls are old and can be replaced with white/new one

I visited your Cafe with buffet dinner during my stay. the buffet provide many choice of food which including some cold seafood, but when I request your waiter to provide some wet tissue or wet towel for cleaning my hand and I surprise your cafe do not have it. but finally, 1 of your waiter is smart enough to provide a bowl of water with pcs of lemon for washing my hand.

Secondly, I visited the CHI spa. The spa receptionist(Erin, Jennifer) are both very nice and polite who give me a good impression of the spa initially. And the spa therapist, Linda who is very professsional on massage skill and good communication with me and let me enjoy a relaxing massage.

Resident Manager Elliot, Front office Sean Li, Lynn Pan, Kitty Wang, Wilson Zou and Rocky Guan. Lobby Lounge Nora, Monica, Sarah, Jane, Jack and Nessy, Housekeeping Andy Jin, Leo,Laurel, Alisa, Nancy Ye for their excellent service. Keep it up

I am disappointed that I was told the number of stay are all reset end of Dec 2017. I am just about 3 stay from achieving my Diamond status and it is now all reset and I have to accumulate again. This in return make me think very hard whether I should be loyal to Golden Circle. I have many choices to stay with other hotel chain. There must be an option for member to either use reward points to extend the deadline at least if we didn't manage to achieve the required stay by end of the year, we have an option to extend the deadline with our reward points.

Judy and her team in the Executive Lounge looked after us in an exceptional manner. Completely professional, friendly and helpful catering to all our needs. We were very spolied which made for an awesome experience and holiday. We have travelled extensively around the world and this was amongst the best.
Based on this experience, we will definitely be back.
We cannot thank Judy and team enough and we wish them the very best.

A special thanks to Caesar Zheng. He assisted my crew and me during our check-in process, and was most helpful and friendly. It was greatly appreciated.

Hotel staff generally warm and friendly. Very well equipped gym. Lots of food and beverages options. The bar on 36th floor offered a good view opposite the river.

Your staff is alway courteous and helpful. Always a pleasure to stay at your hotel.

The stay was excellent. Room and service was great. Good varieties and quality breakfast, especially the hot noodles.

The room feels a bit old, but overall i have no complaints at all.

Great visit. Would definitely stay again in the future.

The view out the window was so good. Night view seemed to be memorable and service was good, too.

Disappointed. Had to change rooms when I finally gave up on getting the very noisy fan to turn off. This is not that difficult to test when the room is being cleaned. Likewise for the part of the shower fitting which fell off as soon as I stepped inside. Entirely avoidable and not good enough for a five star hotel.
Additionally, the staff I dealt with all had a detached and high-handed manner which is not unexpected in Shanghai but deeply ill-fitting for service staff.
For the sake of future travellers, as I won't be returning, please address these issues. I would someone else to feel the sense of disappointment that I felt throughout my stay.

The rooms are tidy, but slightly cramped, and are relatively small in comparison with similar hotels in Shanghai.
Gym pool is well maintained
Check out experience is very good
Tommy at the front desk is eager to help answer questions and check out efficiently

The house keeping stuff never supplied the Nespresso capsules in my rooms. There was none when checked in the room; I had to call and ask for it on first night, and never filled up through out the whole 5 nights of staying. Not to mention my colleagues who stayed in other guest rooms had fruit plates in their rooms.

Went for breakfast on Sep 21 and even though provided the room number to the Yi Coffee stuff, the lady asked back "Haven't you had breakfast already?" If she is so good at remembering faces, then what's the purpose of recording down the guests' room numbers?

The Banquet stuff was also very passive; had to ask things (i.e. marker pens, chairs, power extensions) for many times then they would finally provide. Overall worst support from the hotels I ever held trainings in.

Very nice hotel overlooking the river and great views of the bund. They also have a top notch spa here

Excellent facilities and great service.
Just one Request - put a Nespresso machine in the rooms like other premium hotels.