Seton Medical Center Harker Heights Review

This is the worst hospital I have ever been to!!!! I don't have insurance and I had to go to the e.r. with a broken foot. I asked to speak with someone about arrangements for my bill. Never got a hold of anyone. Three months later I received a bill for over $4,000. I had a x-ray and was given a brace and crutches. They charged me for services I never had. A few months later I had to go back to the e.r. for a heart condition I have that causes my heart to beat faster than it should. My heart rate was 179. I was told I would not be seen until I got insurance or until my prior bill was paid. That's absolutely unacceptable!!!!!! I wouldn't send any human being to this so called emergency room

I've been to the ER here a few times. Once for myself, once for my daughter and once with a friend over the last couple years. Usually the wait is not long. They get you in and out which is why I chose to come here. I was there last night and ended up being there for 7hrs. I sat in the waiting room for 3.5 hrs then when they did finally call me back I sat in the exam room for another 3.5hrs. Iwitnessed people come hours after I did and leave within an hour of their arrival. I understand how triaging patients work however someone obviously wasn't doing their job correctly. Once in the exam room I waited an hour before the doc came in, they said they would do flu swab and chest xray. I waited another hour for xray then 30 minutes later they came in for swab. Flu swab takes 15 minutes for results. I waited over an hour. The discharge lady came in before I even had results. In conclusion I came up positive for the flu. Had this been my first visit I would have given them 1 star.

My PSA for the day, don't work for Seton. They will lie on numerous occassions and make you work over scheduled hours. They will try to force you to quit/get you fired.

I'm not sure about everyone else's experience, all i know is i had a great visit considering how i felt. From the minute i got there i was treated with respect my nurse was great and made me feel really comfortable, the doctor was also great and kept my pain under control. I would most deff come back if need be and i would refer anyone to them.... Thanks harker heights seton for being so good to me!!!!

Dr. S saved my life and the nursing staff helped me through a very tough time in my life thus far. Thank you all!!

My father was transferred to Seton as an inpatient recently. While he was being worked up for a potential issue he developed a complication. This complication required a referral to another specialist and a new diagnosis was made. Despite treatments to resolve the issue, that ultimately proved futile, they readied him for transfer to a rehab facility. This transfer was premature but somewhat a blessing because on day 1 at the new hospital the expertise of the Med staff there expediently transferred him to a competent hospital and staff who because of a temp surgical procedure... saved his life!
We will never recommend Seton Harker Heights to anyone!!! Family must be a strong advocates for your loved ones and be diligent with questioning until you are satisfied with the answers.

Best hospital around! They are clean and friendly. I've been here for the 3rd time bc of my wife and they take really good care of you they make sure you don't want or need for anything. The front desk ppl are awesome! They are 10x better than mextroplex!

Take extremely long in the ER, over charged my credit card and they say they couldn't get through to my insurance when I call the insurance and have no problem getting through. They obviously don't know what they are doing. To many errors so they won't be getting our business again.

i seen doctor colvin in the er because i thought i had a eptopic pregnacy because of horrible pain and he was amazing he had me laughing which helped me calm down and he called to check up on me the next day to make sure i was okay i never had any er doctor do something like that i wish there was more like him great staff also

I delivered my son here on the 6th of May. It was enjoyable experience, however the lady who does the birth certificates entered my information incorrectly. She had my SON labeled as a female even though it had baby boy all up, down and through his paperwork. Due to her oversight, I now have to wait up until 4 months or longer for his birth certificate amendment to come back. When I first called and made the woman aware, she was totally unapologetic and actually made it sound as if I was to blame because I signed the paperwork. This was my first pregnancy & first time having to fill out birth certificate information for a child. When I saw female, I thought that was in reference to me. Anyway she completely ruined my entire birthing experience and it seems she is used to messing up often, hence her very nonchalant attitude.

The doctors and nurses do not listen to you! I went in today for abdominal pain with a history of kidney and gull stones and I left with a prescription for antacids, the very same prescription i already have. I'm in worse pain now then when I went in because the lidocaine they gave me to drink triggered an asthma attack and the coughing has made the abdominal pain worse. The nurse just kept saying I need to go into a primary care doc and I kept asking her if she has primary care doc. They also started an IV and never used it! I'm sure I'll see that on my bill! Horrible Hospital with Horrible Staff!

I was in a car wreck last night and was transported there via ambulance. when I got there s had a neck brace on. they asked what happened and took my neck brace off and pushed all over my back and neck. they didn t even help me. they just gave me some basic prescriptions. WORST HOSPTIAL!! DO NOT GO THERE !!!

I now understand why this place has such a low rating. Horrible place. No communication. Not with the families, not with each other. Never could get a straight answer as to what was wrong with my mom. They did not coordinate with the hospice service and sent my mother home by ambulance only to have her pass away before the hospice nurse could get there. Didn't tell me what to expect. Do not take loved ones here. The staff is rude. One nurse made comments about my mother being a difficult patient while I was standing there because he didn't know who I was

worst place i ever been to people sucks there told me my mother needs hospice they need hospice told me my mother could not stay in the er be cause she was released had know where to go at the moment one star is to good for them

I literally had to clean and dress my own wounds the ERIE doctor came in and stitched up my hand which he did a good job but the nurse left me a bottle of solution and a clean gauze. Really not happy with the service... they told me 5 days to remove my stitches the hand surgeon at Scott and White said a minimum of 14days and he had no idea why they would even suggest 5 days. Avoid if possible...

-5 Stars, 1,500 bill for a 10 minute visit. Crooks, STAY AWAY and out of the ER

I would avoid this place. Staff is not very friendly. Limited resources at this Hospital. Just drive straight to Temple Scott & White.

Do not attend This hospital. It is not reliable or professional. WARNING avoid all health problems at seton medical center in Harker Heights, Texas.

Took my son here because he busted his head open ( needed 10 stitches) we waited 6 hours in the waiting room!!!!! And it wasn't packed. We saw people coming and going. I managed to wrap his head up pretty well before we arrived at the er. We were only taken back when he started bleeding through the banade. The nurse was rude and was more worried about getting here hair and nails done ( at least that's the conversation they were having while I was begging for help. Once the nurse saw the amount of blood and size of the gash we were taken back immediately. When we went to darnal in the past head wounds were taken back right away but I guess sexton a 2 year old needed 10 stitches isn't a priority but if your kid is running around the er they take priority. I will never use this hospital again. When we finally did go to the room the service wasn't ant better. Then I received at 1000 bill-- after my insurance!
Stay away from this hospital it provides terrible service at outrageous prices.

Prompt, clean, kind, and professional. Make Scott and white look like a total joke.

I wanted to like this hospital so badly but issue after issue I tried to brush off, eventually it s too much. I went to the emergency room at 7am on Sunday. They kept me for 3 hours and ultimately determined nothing was wrong besides some acid reflux, gave me Zantac and sent me home. I spent the entire day sill sick. Come 3am Monday morning, after throwing up repeatedly, I take myself BACK ago the ER where I am told I was misdiagnosed and ADMITTED because my illness required surgery. Fast forward, the surgery goes well, I am literally only giving one star because I had SOME great nurses, they really deserve nothing. Anyways, I am discharged after three days, a couple hours after my surgery. I am prescribed pain medicine in which I go to drop off only to find out the prescription is written INCORRECTLY and Walgreens states I must go back to the hospital and obtain a fixed one. mind you it s 8-9pm at night, I just had surgery earlier in the day, I should be in bed. I come back to Seton and tell them THIER error and am told that they have to see what they can do because I am no longer a patient. I WAS DISCHARGED AN HOUR AGO and literally in PAIN as I was standing there. So what you re telling me is, you perform a procedure, discharge your patient and can t provide proper care afterwards? Shame on you, that s unprofessional and putting patients lives in danger. I will never go to Seton again. Make that drive to Scott and White in Temple for better care.

I came in earlier today with crackling in my lungs, chest pain and difficulty breathing and talking. The nurse at the desk was antisocial and didn t even even give me an ER bracelet for them to even know I was waiting to be seen! I ve been sitting in the lobby with chest pains that make my lungs feel like they re being constricted. I should have went to Baylor Scott & White instead.

Been sitting in the emergency room for two hours people are coming in an hour after us my wife has been in really bad pain the staff was very very rude when I asked why are people going before us and we were td we were next this hospital is the absolute worst would not recommend anyone to come here I'm glad my wife wasn't dying.

The front staff are fast while you spend more then an hour just waiting

Wish I could give a negative 5. The worst experience ever. Went in because of abdomen pain, fever, and chills. Took urine samples and blood samples. Since all was negative did ultra sound on gall bladder. Nothing. Did CT scan and was told I had a ovarian cyst and to go see my OBGYN. Wait time 8 hours. Mind you...did one test at a time and waited for results before moving on to the next test. Here it is 5 days later and I get a call to say I had a UTI and my prescription was being called in..REALLY!!! I have had a fever for 5 days because someone neglected to read the results correctly 5 DAYS AGO!? When I questioned what they could give me for my fever..the answer was I would need to come back to the ER #NEVERAGAININTHISLIFETIME

Worst hospital experience I have ever had DO NOT GO HERE. On more than one occasion I have had terrible experience here the wait time in the ER is always 3 plus hours and my husband may be suffering from internal bleeding and we have been waiting hours I will never EVER give these people my good money again !!!!

This hospital is sooooo slow, my daughter went to the e.r for simple thing at 4pm I'm writing this review at 12:30 am and they still have not told her anything. It's ridiculous how slow they are. If I could rate lower than a 1 I would.

Serious injury to my back they need urian sample nurse would not wanna touch it waited 4 hours to be seen worst hospital ever rather drive to austin

I was upset and rude to the wonderful employees at Seton due to my baby being turned away for Scott and White urgent care who told me after taking my money they did not care for children, but Seton took care of us. Thanks alot.

My mother, 77 yo, came to the ER at 1 pm on July 15 for chest tightness, SOB, left shoulder pain and has known a-fib. ER was busy and I understand that as a healthcare provider. However, not being admitted to the floor until 10 pm, no nighttime medications, no doctor rounds until 10:30 am today.... assured cardiology would be by to evaluate by the end of the day. It s 10:43 pm, no cardiology consult and now waiting until tomorrow morning???? No. Unacceptable. Not standard of care. If you re on-call, you finish the work. You don t blow patients off because you re tired. Have the decency to stop by and talk about a plan if you re here in the hospital, which he was until 9 pm... take the elevator and finish your business, Dr. McCullough (sp?). I ll never bring myself or my family here again. BSW, you win the competition!

My E R visit on 20 July 2019 went except for one of the nurses left butterfly type needles in my bed . But this
review is about their billing department whom keep trying to bill me after I have contacted them several times that I have two insurance companies, three if you count the VA. Now they are trying to bill me again over 3 months later for the same visit that I have already cleared up once before. They dont respond to their message service on my chart, in which I sent two messages back in July which were more than 3 business days apart IAW their policy. Now I have had to try to call them in which no one answers the phones etc. I will never go back to that place again nor will I allow my family to go there either. They are not here the patients but more for how to get money out of us.

I thought everything was fine until I started getting the bills. I had a $150.00 deductible, which I paid. Then I started getting 2 different bills. I paid one and then I got another one in the mail saying Final NOTICE. Each bill has a different amount. So what I don't understand is "Why the same company is sending out two different bills with 2 different amounts " BAD! BAD! Experience.

Be careful of this place, my insurance company may be investigating them for fraud. Summarized story, wife had to be hospitalized there for four days/three nights around a year and a half ago. Care was actually pretty good and we thought all was well. About a month or two after her stay we received a bill for over $9000.00. We spoke to the billing department and they admitted they never put a claim in with our insurance provider (TriCare). After many frustrating calls they sent a final bill for a little over $1,000 which we promptly paid and the insurance covered the rest, all was well again. Fast forward to about a year later and we receive another bill for the same stay for around $1000 with threats of going to collections. After many more frustrating calls Seton finally agreed that we where in the right and owed nothing. Three months later another bill for over $1,000. It's to the point now that TriCare is as annoyed with them as we are and is sending them a cease and desist letter, if that doesn't stop them the case is going to be investigated for fraud as apparently they are trying to charge us twice for the same procedures and billing it under different departments. Thank you to the people at TriCare for standing up for us!

I'm pregnant I went in yesterday at 315 pm due to pains that I was having... I was finally seen around 10pm after they told me I could not eat or drink anything the whole 7 hours I was there.Then the doctor does a sonogram tells me I'm about 9 weeks pregnant which is BEYOND POSSIBLE on top of that gave me a sonogram with a empty belly then basically tells me prepare for a miscarriage
.. I hate this place! They are DISGUSTING!

I appreciate the attractive nurses. I'm giving two stars because even though I gave them all my insurance information, I received a total bill for about $1,300. I called my insurance to see what all they paid and they told me Seton never put in a claim.

The Labor & Delivery department at SMCHH is amazing. They provided exceptional care and saved my life. I am forever grateful to the nurses and physicians for the delivery of my precious baby and for their support to me and my husband during my recovery. I highly recommend the Women s Center! Special thanks to Dr. Shirley, nurses Kelly, Myesha, Dawn, Margaret, Kara, Stacy, Emma, Emily, Kitty, Jill, and tech Marlon.

I came in for an MRI and had been seated waiting on registration. Another person comes in her card was placed before mine. I felt a little discriminated against. Asked the gentleman why? He stated "Oh well, you practically got here at the same time." I wait an additional 10-15 minutes. I get called back and immediately told ai have a $507 responsibility. I advised the registration last I wasn't prepared to pay that amount. She stated "weren't you called before your appointment? I said no, she stated let me check. She looked in the computer and stated "Oh no you weren't." Well we normally call you so you are not surprised when you come in. I won't be returning to this unprofessional facility!

Don't go here just to sit in E.R.for 3-4 hrs in pain, suffering, its insane! Go elsewhere. Very disappointing. Nothing like the Seton from my hometown *Austin*

Stay away from this company. This hospital practices what the insurance industry calls "backbilling". This is billing the patient for any part of the bill not covered by the insurance company. My insurer is TRS Aetna. The Aetna representative insisted this type of billing is not allowed per the agreement between Seton and Aetna. My insurer could not get Seton to answer the phone at any time my insurance company representative tried. I gave the insurance company representative every number I had available. They do answer when I called. I was speaking to a friend of mine who is privately insured. She indicated she was experiencing the same thing.

The Seton ER is terrible. I waited for 3 hours with 5 other people and ended up leaving because everyone else was a "higher priority". The staff are rude and unfriendly. You are better off going to Darnall.

Thanks to Seton my son is getting the proper treatment/antibiotics for his conjunctivitis. Also, thank you to the nurses in the ER on 2nd shift, Constance King I believe is her name was very knowledgeable and experienced. The facility before had misdiagnosed it as allergies. This will be my first stop for my family medical needs. (Former employee)

My father is in the ER right now. My mom was admitted because she was unresponsive and they refuse to talk to him except to tell him about their policy on how they cannot talk to him. He doesn't even know if she is stable.

Worst ER I have ever been to, I was rear ended and have severe neck pain, ringing in the ears and numbness and tingling in my feet, Dr suggested a catscan after I brought my MRI reports from a car accident last year showing I already have a neck injury and when I said I would wanted an MRI because a catscan would not show if my disc had moved from being hit, he said we don't order MRI from the er and I'm not going to argue with you and walked out of the room while I was talking, then refused any further treatment because I wouldn't agree to a useless test.

Very poor management.. people in this place living in chaos.. right from the beginning everything was horrible.. they don t pick up their fax, and just to process the referral from TRICARE took forever and a lot of frustration, then they scheduled far appointment, then scheduled AMG appointment a month after and they didn t tell me where the appointment location was.. I called and the operator transferred my call to where no one answer the phone, and I had to go forth and back between the clinics building and the main hospital building just know where is my appointment.. I am still waiting for my surgery and God knows when and how it s going to be!

If I could, I would give this hospital NO STARS. My daughter wrote down and verbally told them to inform me. My daughter is giving birth prematurely and they knew she wasn t there. While I m on the phone with them, they knew she was being transferred to another hospital. The nurse even said I needed to stop yelling. I said, I m not yelling. I m scared and worried about my kid. I m getting incoherent text messages from someone on pain medication. Can someone go to her room and so she can prove that I m her mother. When did it become wrong for a blood relative to be concerned. They gave information to her friend but not me. I m her blood relative. I m her next of kin. They are unorganized and they don t care

Extremely rude nursing staff. Sat in there for hours with multiple tests done and they could not figure out what was wrong. Still in pain today.

I was in and out less than a hr,very nice and sweet workers, made me and my daughter feel very comfortable,

Horrible, horrible place to go. They do not care about their patients pains or concerns. Everything is in one ear & out the other. Save your time & money and go somewhere that will hear you and care for you properly.

My daughter was rushed to the ER Tuesday. She was treated great in the ER, however, when it was determined she needed surgery and put into a room, that is where the care ended. For some reason they thought she was self pay even though she told them over and over she had insurance with TriWest through the VA. She is a veteran and was treated like she had no medical insurance. They quit giving her pain meds and she was writhing in pain. A nurse couldn t be found for help and when she buzzed for a nurse, no one showed up. Finally a doctor came in hours later and she had to have emergency surgery as she was bleeding internally from a ruptured cyst on her Fallopian tube. This girl could have bled out! She had to get a blood transfusion because they let her lay for so long. She came out of surgery, went to recovery and then they sent her home!!!!! All because they thought she had no insurance. This is inexcusable and I honestly fear for anyone who is treated at this hospital. It makes me sick to think I could have lost her due to negligence! This kind of treatment should never happen to anyone! Actually, I gave them a one star rating because I had to to rate it one thru five, my real rating is minus 1000!

I went to ER for chest pains and jaw pain. After all tests came back, they admitted me for observation. I have to say the ER Dr. was the best, he was very friendly, addressed my concerns and caring. Second floor nurse, Christina was the best. She was there checking on me very often, and made sure I had everything I needed. she was very friendly and showed she cared. Overall my experience was great.

Son got a fish hook in his foot and the nurses talked about him, saying some people just like to come to the hospital for nothing.....who wants to be here, unless they need to be.

I delivered my baby here in January. I also came in 3 days prior to delivery due to a car accident and ended up being admitted for overnight monitoring.Their ER really treated me like a priority and I was satisfied with the treatment I received. I was treated kindly and with respect. I had a C-section and was in the hospital for a total of 3 days. I have no complaints with how I was treated then either. They served all meals promptly and the nurses were always really kind and encouraging.
Once I had the baby my husband and I brought her to the ER at like 2 weeks old because I was a new parent and freaked out about something that turned out to be benign. I believe it was a Saturday night and it was packed! It took about 2 hours to be seen, which I expected with how busy it was. During that visit things went great! Baby was fine and I felt that the doctors who were assigned to us really cared and was patient in explaining what was going on.
So I've had three 5 star experiences with Seton. Not sure where all the bad reviews are coming from. I'll be delivering my next baby there in June.

Using the ER was a complete waste of time. I went after a car accident. The DR was inconsiderate...I m sure he people go in after accidents all the time with no real injuries. But 3 months later I m being treated for bones out of place in my back. The nursing staff didn t want to give me an excuse letter from work and I had to go see my primary care dr a week following to be taken seriously. They did no xrays but had the audacity to bill the insurance company $500.

I went to there ER. Had a sore throat. They touch my throat and listen to my breathing. They're not writing prescriptions for medicine. I walked out. I got a bill in the mail for 700 dollars. I interacted with them for less than 10 minutes. That's just robbery.

Worst er experience my wife is still in extreme pain after sitting in the er for 5 hours they did nothing for her and sent her home in the same condition she came in never looked at her problem my wife is disabled and in 20 years we have been in a lot of ers never treated so badly very dissapointed and truly disgusted and extremely pissed of

This is the second time this year that my mother has been in the hospital and both times the staff has been wonderful, kind, helpful and super friendly. I don't understand the low ratings because so far they have been a first class facility.

I've gone to er here a few times. Long waits if you go in evening. Recently went in the morning time & waited literally 10 minutes to get a room. I was well taken care of & admitted for the night. The nurses were kind & helped me a lot. Food service wasn't half bad. I left the next day back to my normal self. For me it's better than driving to temple.

Go somewhere else! Metro Plex perhaps? Child has 2 seizures, declined Ambulance took child myself and waited over 4 hours never was seen by doctor, Asked nurse if I was called, she said no, asked for a time my child would be seen, was told no!! Wow!!

The worst hospital ever, my 6 month pregnant wife was in a lot of pain and had to wait 4 hours just for them to take the vitals, its a veterinary clinic not a hospital. Its a SHAME!

Excellent hospital.
Great staff in Labor and Delivery!
Emily and Kara are truly gems

Been there several times, horrible all the times. When I arrived there half my body was paralyzed, i was drooling, couldn't talk or stand. Security and nurses try to get info, couldn't talk but they had me in waiting area for 4 hrs, then they do heart test see if I had heart attack then put me in room for 1 hour, then release me but I couldn't hardly stand, half my face I couldn't move, was puking and shaking. I sat in my car parking lot for almost 2 hrs before I drove home. Come to find out I had a mild stroke.

Ive been waiting for two hours on a wed. Morning to be seen. Im in so so much pain, this shoudlnt be an ER it should be a doctors office because you can cancel christmas here if you think your going to get emergency care. I plan on making a very big conplaint to the highest up because this is not my first experience with this place. DO NOT GO HERE !

This has been the worst experience with an emergency room visit. I was seen Sept. 2, 2013. I was sent over from the Scott and White clinic, with the fear that I had a blood clot. They could not find the vein, and gave up not knowing if there was a clot or not. They took blood, but it took over six tries to draw blood.They then said all I had was a sprained ankle, and they were going to cast it... then they did not have an air cast, so they brought a boot thing in, and wanted me to wear this thing that went all the way up to my knee, but it didn't fit either. Now here we are at the end of October, and the bills keep coming, and are not accurate. They double billed insurance, and now expect almost 600, for them doing NOTHING! Avoid this place, they do not have competent doctors or nurses. Not to mention administration, who cannot do simple math.

Today was my first time going to Seton. I had a scheduled xray. Upon walking in the front desk told me to go down the hallway behind them to imaging. Mind you I am disabled on a Walker and post OP from neck surgery. I go to imaging and the lady asked if I registered up front. I said no that the front desk directed me to you. She then asked if I had a wrist band. Again I said no. Why keep asking me irrelevant questions if it was established I did not register because the desk directed me straight to the imaging department. (Please check your cameras and you will see I am correct) Mind you, she has NO customer service skills. She was extremely rude. Outcome- I left and will have my doctor send a new order to M______x where I normally go for the past 9 years and am always treated with kindness. I wish I read the reviews before agreeing to Seton on my doctors recommendation.

Sooo... I get a bill 18 month after my medical attention. I owe $3718.30. Duhhh. Thank God I save everything. Original statement on 10/26/2015 shows my account was adjusted by exactly that amount. Rip off right here. Not happy.

I would give them less than a star if I could. My six year old busted his head open was bleeding profusely after waiting an hour the "nurse" wrapped gauze and coban around my son's bleeding head WITH NO GLOVES IN THE WAITING room!!!! Disgusted with this institution.

I was admitted to Seaton Harker Heights on Tuesday morning for tests and observation. From registration to being escorted to my room was approximately 30 minutes. I was treated professionally and with respect. I had blood drawn within 20 minutes of being in my room, an MRI within 3 hours and a heart Echo within 6 hours. ALL the nurses and techs were respectful, professional, very nice and answered all my questions. I couldn't have been in a better hospital or have had better care. I can't praise the hospital staff enough.
Thank you all.

As others have said, I would like to give a lower star rating but one happens to be the minimum allowed.

I took my grandson in after he fell while climbing a fence. He is 4, with ADHD and a curiosity that can't be stopped. After falling from the fence he complained of pain in his wrist. It was in the evening after his Dr. has closed for the day so I took him into the ER.

We waited in the ER for 3.5 hours and watched people walk in and go straight to the back. We were told that there was no particular order that patients were called in by. This much I understand because some situations are more urgent than others. I didn't, however, understand how a person who said she had a cough was more important that a child with a potentially broken bone who was in pain.

We stayed for 3.5 hours before we just gave up and went home. At the time we left, we were the only ones still waiting. Anyone coming in was taken straight to the back while we just sat there.

I have been to ER at this hospital numerous times. I have had nothing but people taking care of me. Staff is friendly, polite, and very busy. Just remember that there is always someone there that is in worse shape than you are in. ER is absolutely for emergencies and not routine medical service.

Last week, I brought my husband to this Emergency Room at around 2:30 a.m. The night before, he had been seen by another doctor for Colitis, pain, dehydration, etc. He only got worse after that visit. He was so sick that he could not keep anything down, including even small sips of water and he was having violent abdominal cramps that made it difficult for him to stand and/or verbally communicate. After being admitted, we waited for about an hour and a half for him to see a doctor. When Dr. Kyle Halle entered the room, he asked if my husband was having tummy problems . My husband whimpered a bit and looked at me to communicate with the doctor on his behalf. I told Dr. Halle that my husband was having some trouble talking and I d answer any questions he might have. Dr. Halle dismissed my statement and asked my husband, Why can t you talk? Somethin wrong with your vocal cords or somethin ? My husband attempted to answer him while still looking at me. Without warning, Dr. Halle suddenly came in from behind and pressed firmly on my husband s abdomen. My husband yelped loudly in pain and grabbed Dr. Halle s hand to alleviate the pressure. This angered Dr. Halle, causing him to take off his glove and say You know what? You can go man! Dr. Halle then stormed out of the room. My husband now had tears coming from his eyes and I was left confused. I waited a few minutes and I went out to ask about what had just happened. I asked the nurse if I could speak to the Doctor because I was unsure why he had gotten so angry at my husband s reaction (which I believed to be completely normal given the circumstances). After about 10-15 minutes, Dr. Halle walked in aggressively and said to my husband (who was still in the fetal position on the bed), Oh, so you wanna talk now? My husband still could not reply. I asked the Doctor why he had left the room and I tried to assure him that my husband had certainly not acted maliciously and that it was simply a reaction to the excruciating pain and the abrupt pressure the doctor had put on his stomach. Dr. Halle replied, He doesn t look like he s in excruciating pain to me! Look at his vital signs! I told him that I didn t think that vital signs always reflect whether someone is or isn t in a lot of pain. Dr. Halle then yelled, Look, I m a Doctor and no one s gonna touch me! He then stormed out of the room again. The nurse came back into the room a few minutes later. I was crying, confused, and my husband had still not been helped. The Nurse told me that Dr. Halle was refusing to treat my husband. I asked her if there was another Doctor there that could do so and she said that there would not be another doctor there for over 2 hours. I told her that we were going to leave because my husband was in too much pain and too dehydrated to wait that long. I told her that I couldn t believe they would treat a Veteran, or anyone, so poorly. As I was gathering our things, I looked up and saw that there was a security guard standing in the doorway. I helped my husband, who could barely stand, out of the bed and the security guard began to follow us. He seemed stern in his demeanor and I asked him why he was following us when we were leaving peacefully. He said that Dr. Halle had instructed him to. I told him that Dr. Halle was basically throwing us out of the hospital and suddenly the security guard began to feel badly. He went and got a wheelchair and helped me get my husband to the car. After sobbing for a few minutes, I drove my husband to Metroplex Health System in Killeen. The doctor and staff there were very proficient and kind. They treated my husband for his condition. Dr. Kyle is very unprofessional. He also seems inexperienced and mentally unstable. I ve never seen a doctor behave this ridiculously in my life. This was a completely nightmarish ordeal for us. My husband needed help and at that moment, no one cared. My advice to anyone is to stay away from Seton emergency room and especially, steer clear of Dr. Kyle Halle.

Unbelievable about the quality in health care now days extremely high and Get nothing in return as far as health care this place won't be long before they close down. when i was in their to be checked for my appointment have not yet receive a return call back Poor quality in scheduling poor quality in everything else.cannt wait for the bill my insurance company is waiting to. For a 2 hour wait and a 30 min doctor visit.makes Scott&white look good .BUT YET HEALTH CARE GOING UP.and No CARE........ And when you try to call Them you get a voicemail They may call you back but most likely never call you back. After seeing all the reviews now I know why they don't answer the phone. My opinion find another hospital. But don't think thay wont send your insurance company or you a bill for nothing.

I have been sick for 3 days with fever, migraines, no appetite, and strange lumps on my throat. I arrived at the Seton Medical Center ER in Harker Heights at 8:30 a.m. I was brought back to room 12 right in front of the nurses station, within a 30 minute period, to take my vitals, the nurse was in very shortly after. I told her everything that was going on with me and the doctor came in within 10 minutes. At this point I was very surprised and pleased with their assertiveness. The doctor ordered blood work, X-Ray, and strep test. This is when the waiting began. The strep test was done right away, by 9:30 or so. I waited for another hour before a nurse came in to do my blood work. I got called in shortly after for my chest X-Ray. I than waited for 3 HOURS!! In this time my mother, who came with me, went outside to the nurses station. She was spoken to very rudely by another doctor just telling her to "press the nurse button!" She didn't even say anything to him, just walked outside of my room! Than after calling the nurse in, on 3 different occasions, all of them who which said "I will let the doctor know and push him your way." At this point it is already 1:30 in the afternoon! My mother proceeds to call and text my father during my whole visit to let him know the process. Since we were seeing NO results from the staff, my father called up to the Hospital Administration. Within 15 minutes of that phone call the doctor finally came in to check on me and let me know the results of my tests, 4 hours later after taking them! We than waited 20 more minutes to be discharged and finally left the ER after 5 1/2 hours! This hospital has NO concern for your well being. They only had 1 doctor working in the ER! I think for a business that just opened, especially a HOSPITAL, they need to be very well staffed!! I do not recommend this Hospital to anyone and will gladly take the drive to Temple to go to Scott & White in the future!

If I could give 0 stars I would...took my husband in due to high BP and they did nothing for him but try to get him out. The nurse didn't even use gloves when giving him an IV and forced a bag of saline in him (literally put it in another bag and pumped it so it would go faster so they could use our room). When we left his BP was higher than when we got there. Never again Seton - so disappointing.

Very disappointed and mad. My husband checked in at 330pm and is still waiting in the lobby at 540pm in so much pain he's pacing back and forth or even laying on the ground. He has been throwing up but the pain and vomiting has gotten worse since we've been here. Even started having blood in his vomit ( which I told the. Triage nurse about and she did nothing but hand me a vomit bag.) Ive seen 3 different people check in WAY after us and have already been called back and no it wasn't too fast track. I dont understand how you just let someone in this much pain sit in the lobby for hours and do NOTHING !!!!

I m writing this as i m waiting but it has been about 3 hours since a doctor or nurse has told us any update. Which it s a hospital so i understand it s busy but three hours for breathing trouble? I went up to the nurses station and was standing there for 5 minutes and nobody even acknowledged me. The staff was friendly when we first arrived but it s almost like they forgot about us.

Recently had shoulder surgery at Seton Harker Heights. Donna the pre-op nurse was amazing. Dan the anesthesiologist was very kind and was through in explaining the nerve block procedure and assured me he would be with me during surgery. The post-op nurse was excellent, I was groggy and do not remember her name. They all made me feel like I was their first priority. I would definitely recommend Seton for excellent medical care. Dr. Caperton was my Orthopedic surgeon, he has a very good bedside manner and is very good at what he does.

Not ok with the emergency service or the care here. They did not listen to our needs on how to care for my grandpa, they gave him soda with sugar (he s severely diabetic), and there just seems to be a giant miscommunication between doctors, nurses, nutrition, and the front desk. It was very hard to get all of his needs in check.

Only one star for your quality of service provided. You should not hire a charge nurse for you ER who tells patients she suspects of being immigrants that use of medical resources in your hospital cannot be wasted on "immigrants" and who asks "when will you go back to ......(name of country she suspects "immigrant" originated from). You deserve no star for employing such characters. No loss, there are luckily 2 decent hospitals in the area: Metroplex and Baylor Scott&White. Also, they don't run FOX News in their waiting areas as you do and don't force people who don't want to to listen to that kind of propaganda. Well, you cater to a special kind of clientele and you should post that so that suspected immigrants and other minorities stay away from Seton and don't waste any of their money on the salary of characters like your ER charge nurses. But - there is a hospital here which is even worse than yours: DARNALL in Ft Hood. Compared to DARNALL, Seton is a 5 Star facility.

Dr. Adonis is the worst! This was the worst experience of my life and I am still in extreme pain! I do not recommend coming here.

I would go lower if I possibly could. Had to have a test done here & after insurance I owed a balance. I was paying a monthly payment & was told that the amount of $50 wasn't enough so they turned me into collection for $263.00. Never in my 53 years have I ever had this happen to me. To top it all off the "staff" in the billing dept couldn't have been any more ignorant & rude. I will never return & should have known better to just go to Scott & White as I usually do.

Have been to the ER Twice in the past year with chest pain in which they took me back right away and performed the necessary tests to find that my heart was alright. Treated very well and I was pleased. Last week was with my adult grand daughter who fell off a ladder and sprained her knee. We did have a long wait but the ER was packed. I noticed there were several children there who had the patient ID bracelets on but were quite active, some of them up playing and running back and forth. The ER stands for Emergency Room. If you are able to run around and play it is not an emergency. There were women there that were talking and laughing so loud they were disturbing those who were actually there because they were sick or in pain. Also if you are having a problem that started several days or a week before that is no emergency. You should gone to the Dr. before the weekend and had it treated. Of coarse it can turn into an emergency if you don't get it treated.

Can't speak about the care, but trying to work out a bill is a nightmare. Could not even provide insurance information for them to bill insurance- refused to accept it from me. Bill is now in collections and I still can't get anyone to work with me on it. They state they need a Medical Release, which I have and have tried to fax over four times, all unsuccessful! Called for an alternate fax number, email address, anything- none! So can't get them to the medical information they need in order to get a bill paid, so now the bill goes to collections. Pretty poor system.

My Mom has been here for major surgery the level of care she has gotten, has been wonderful. I stayed with her for several days and nights. The staff on both the second floor and ICU were just great! I have a service pet and they were wonderful with him also.
Thanks to all, everyone has been so gentle with her. LAB, RT. ALL
May the LORD BLESS EACH OF YOU.
Lacey Kay Green, Amarillo Tx

No no no... Had to take my aunt to the ER. She was in a very bad condition, long history of Crohn's et cetera. Fact is, we waited at least 2h in the waiting area. Her situation worsened, when it was her turn, they didn't take care of her properly, sent her back home.
Later this night I called an ambulance just to get her back to the hospital.
But this time I decided to get her to Baylor Scott and White in Temple.
And guess what, they figured it out!

Note: She has a private health insurance, but couldn't present any proof of insurance at that time, to both hospitals.

My experience here at seton really suck I sitting right in the fast track all they doing is talking about scrubs and not doing there job. Everything will go fine if they just concentrate on the patients and then the nurse is worried about going to lunch. This is sad....so is this what the republicans want lack of health care at the expense of the poor. People will steady be sick or worse die. This hospital was good when it first open didn't have any problem coming here over metroplex or the va hospital. But now i will be going to them for now on......

If I could give an even lower rating I definitely would!!! Never in my LIFE! Have I EVER been treated so POORLY! I went into the emergency room for pain and I m a stay at home mommy so I took my little one, no big deal. She was well behaved until she started throwing a fit because she was tired. She was extremely upset and I was trying to juggle my boyfriend on the phone and soothing her, my child comes before this really rude male nurse! He got upset because I was trying to soothe my child. He then came back after less than a minute to tell me to leave the room while my I was trying to soothe a crying child. I told him sir, I m trying to calm her he then said that s great, you can do that anywhere else but this room, you need to leave now it sent me into tears! Never have I ever been talked down to by staff like that! I do not recommend this hospital for anything. The doctors are incompetent and unwilling to listen just willing to quickly diagnose and move on. I get that it s an emergency room, but you are just as human as everyone that arrives at the ER, have some damn compassion, or if you can t simply do that, be understanding that people need to be taken care of not abused.

I personally prefer here over metroplex even if ots slighty busy they still are faster and more thorough with testing. I personally enjoy the staff aside from medical assistance they provide comfort and carry on in conversation. One of the employees Lavidia was very friendly and polite. Made sure that i was okay and hoped that i would get better

Left hand don't know what the right is doing. This is my 3 rd time here for the same thing now all of a sudden Labs are only Mon-Fri. You would think they'd tell me that last Saturday instead of just saying the order wasn't in. Pathetic.

Walked in to the ER at 9:20pm with a dislocated shoulder and wrist to a room with about 10-15 patients.
One or two patients were called about every 45 minutes.
Ended up relocating my wrist by force on my own while waiting to be seen after about two hours. Got tired of waiting for someone to relocate my shoulder and walked out at 1:20am. I was never seen by the doctor.
They claimed that they only had three people in front of me when I left.
The triage system here is messed up

It should say something about the place when you have to perform your own emergency care in their waiting lobby.

I must compliment the ER registrar who signs patients in as she has to be the most friendliest, caring and concerned individual I have seen in a very long time in an Emergency Room. She explained the extremely long wait we would have even though we were there with our daughter-in-law who was having pain and bleeding with her pregnancy. The wait was very long, however, the staff was extremely knowledgeable and forthcoming in their information. Thank you Seton for helping us have a Happy New Year on the right note!!

If i could rate this 10 stars, I would. I went to the ER, & was seen within 5 minutes of checking in, the staff was super helpful and friendly in accommodating me. Got treatment in a timely manner! 10/10 would recommend

I arrived at 11:30 pm there was only 2-3 people in front of me. It took about 30 minutes to see triage and then triage nurse couldn't get my info right about my medications I take. Wound up leaving because they weren't calling anyone to see the Dr. I think the staff in the back were sleeping. SMH!!! I'd rather wait hours at Scott and White then go back here.

Watch the billing of your emergency room visit very closely. I received care from here and they billed my insurance with the wrong social. Obviously it was denied. I called fixed the social security error and they then proceded to bill my insurance. Which yet again was denied, this time they spelled my name wrong. I am still battling with them to process this payment and as of now they have also reported this bill to the credit agency... Not sure if this has happen because of incompetence or if they are trying to commit some form of insurance fraud by hoping I get fed up with their arrogance and pay it and then they all the sudden process it correctly through insurance. Just watch the billing carefully hopefully this is just an isolated incident.

This was the worst experience that I have ever had in an ER. First I waited for 4.5 hours to be seen, then they didn't even do what they told me would be done. I was told that I was going in for surgery and then they just drained the fluid from my face. The room that they put me in was dirty and they set the pills on the end of the bed instead of in a cup or in my hand for me to take. Then I asked to see the head nurse to discuss the experience that I was having and was only met with more conflict. She was very rude and didn't seem to care about anything that I had to say. I will never return to this ER again.

Late night visit to ER for my daughter in January and doctor and nurse were pretty good although every step of the process seemed to take forever which seems to be the case at every hospital I've ever been to. My complaint is with billing. Even though Seton accepts SWHP insurance, they farm out their services in the ER to several out of network providers who fail to submit claims to BSW and then of course some of which aren't covered because they are out of network. I realize this is common practice in a lot of places and it is very unfair, misleading and bad policy to claim you're a network provider when in fact, you're not. Something Congress should definitely fix with our nation's hospitals. Bad for consumers.

I drove to this ER thinking that that they would be able to help. I alerted the lady at the front desk that I had never been there before and was unsure of what their procedures would be. I let her know that I had a passenger in the vehicle that was going to have a hard time getting out of the vehicle as they had a hard time getting into the vehicle. The ER waiting room looked busy but I started to fill out the paperwork. The clerk let me know that she informed nurse. The nurse came over to me and let me know that she understood that the passenger could not get out of the vehicle without some assistance but that she could not do anything about it. The nurse basically with a smirk said that the patient would have to figure out how to make it into the ER to be seen and that it also might be a while because the hospital was full. I handed the clipboard without the paperwork I filled out back to the clerk behind the desk and left to another close ER. I will not drive to this ER again.