D Scheel

Review of SeniorCare Emergency Medical S...

Hospital arranged this service to transport a frie...

Hospital arranged this service to transport a friend recuperating from a car accident to a rehab over an hour away in rush hour traffic. They recommended an ambulate. First my friend was picked up from the orthopedic floor and left in the lobby alone for close to an hour with his surgically repaired legs left tied to the foot rests of wheelchair. The driver went to pick up another patient on another floor. The social worker at the hospital made the reservation, and asked me to call the service to provide payment info, which I did. At that time I asked the person taking the billing info to provide me a receipt. She said she would and and took my email address. After a week no receipt. Called today and spoke with customer service (billing dept. does not pick up or return phone calls after numerous attempts), who facilitated a call with billing. A person again took my email address and said the bill would be sent via email within the next 5 minutes. 8 hours later still no receipt. Lesson learned here, do not rely on hospital to select transport, instead be pro-active if you or a relative will require special medical transportation.