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C
3 years ago

My second disappointment in as many visits. My hus...

My second disappointment in as many visits. My husband and I are both select members, so we have enjoyed SN in the past. However, in May we had dinner at the Western Door. Worst service ever. Never got my meal until everyone else was done, so they packed it to go, and STILL charged me $48.00.I took a survey and noted how unhappy we were (it was a family birthday celebration) and have heard nothing back.
On July 5th we went to the casino for the fireworks. We got their early, as did many others, and when the fireworks began we went outside to watch. Except they had blocked the exit in a way that did not allow anyone exititng the casino to see the fireworks. An official I questioned about this was fully aware this would happen. They planned it that way. Amazing. Canada here I come.

A
3 years ago

Easter Sunday we went to the buffet for dinner and...

Easter Sunday we went to the buffet for dinner and the food was amazing and very fast service and we were seated quickly as well. The only negative thing I have to say is that on the website their prices were different there it says 24 for dinner however, it was actually 29 with the players club award.

L
3 years ago

Great view, comfortable beds. That being said, sm...

Great view, comfortable beds. That being said, smoke throughout the whole place killed us. Even on the elevators. Came with kids, they left with headaches and coughs. Did not use hotel amenities, again because of the smoke, even in the restaurants. Also, pool closes to kids early. Summary, if you really want a hotel you can smoke at while you game and eat, this one is good. For a family, go elsewhere.

T
3 years ago

Resort is beautifully and offered the best view of...

Resort is beautifully and offered the best view of Niagara Falls and the fire works for Memorial Day. The staff was very friendly and helpful when I had to escort my 2 sons through the casino to the park. My IRD server was also great. However, this resort is not that kid friendly so I will have to take that into consideration when I visit the falls again. Also, they offer free valet parking for hotel guest which is great but when I asked about parking the valet guy didn't tell me that. Why? I do not know. I would recommend for adults and couples.

M
3 years ago

First timers-choice of free buffet or $15 slot pla...

First timers-choice of free buffet or $15 slot play. Dinner was $16.95 so we took it. Three large food stations-Grill, Mediterranean, Asian, plus soup/salad, desserts. Yummy all! Pasta station, several mixed salads, grilled peppers 12" long. Casino large, two big rooms plus non-smoking. Free parking structure. Tons of slot varieties!

S
3 years ago

Horrible! Long lines. Apathetic staff. Tobacco smo...

Horrible! Long lines. Apathetic staff. Tobacco smoke throughout.
Plus, my wife and I came here expressly for Keno, and as of a few days ago, without warning, they terminated all Keno games.
Unlikely that we'll ever be back.

A
3 years ago

Me and My husband went to the Three Sisters for br...

Me and My husband went to the Three Sisters for breakfast on Sunday morning March 4th 2018. Natalie Cave ,the manager came to our table and greeted us. She is very friendly and personable as well as the servers. And the food is always delicious. Keep up the good work!

D
3 years ago

Nice

C
3 years ago

Still charging resort fees but the facilities are ...

Still charging resort fees but the facilities are closed. 30 min wait to get into the hotel due to covid testing. Very poorly ran. Avoid.

Management told me the resort fee covers "sanation of your room"... Weird. I thought my hotel fee paid that.

N
3 years ago

Absolutely the worst experience I've ever had at a...

Absolutely the worst experience I've ever had at a hotel stay. Spoke with reservations and drove 2 hours. Advised them we are from Ohio but have been in state for 3 weeks adhering to covid guidelines and had online forms showing proof. Girl in reservations advised they had 0 restrictions as we drove 2 hours from where we had been staying for work and was turned away even though we called ahead and made reservations even making sure before we drove that distance. If they had any kind of decency they would have at least tried accommodating us in some manner. Never again....

t
3 years ago

Very nice place to visit. Food is very good. 3 Sis...

Very nice place to visit. Food is very good. 3 Sisters open 24/7..steak house is beyond Excellent..5 stars for steak..very accommodating. Fun casino..short walk to the falls. Very clean..staff is excellent cant do enough for you..hot and pool are great.just about everything open..2 things need improving coffee is horrible and beds on the really firm side..other than that pretty near perfect..will go back.love it there.

B
3 years ago

From the restaurant's, pool, hotel room's, to the ...

From the restaurant's, pool, hotel room's, to the gaming floor I've always had a good experience! Let's face it, we don't always come out a winner but I always have the best time and I'm not sure who has more fun? Us guests or the workers? These smiles and positive "can do" attitude from the staff ultimately makes us all a winner in a beautifully recently remodeled HUGE gaming facility. I strongly recommend upgrading to a corner jacuzzi suite if you can, omg it's the best!

M
3 years ago

Excellent rooms, comfortable and luxurious. Front ...

Excellent rooms, comfortable and luxurious. Front entrance was undergoing renovation and there were no directions of how to get in. The parking attendant at the casino entrance was unhelpful. Corridors in the hotel had the smell of smoking even on the 12th floor.

C
3 years ago

Great drink service! Casino waitresses very sweet ...

Great drink service! Casino waitresses very sweet and attentive and on a Saturday even better. Gambling was ok but it honestly just depends on your luck. Most of the store attendants did not make any effort to acknowledge me (which means I did not spend a dime there), Tim Hortons was terrible (both the service and the drinks), but the casino was nice.

D
3 years ago

Super nice! Although, disappointed they took out t...

Super nice! Although, disappointed they took out the 18 year old area... they should've sent out notifications to their under 21 players. Server at 3 sister cafe this morning was overly accommodating, especially when I didn't feel good!

J
3 years ago

It's the best we got on the American side, cause i...

It's the best we got on the American side, cause it's the only thing we got close to the falls... The good news... if you're a indoor Cigar smoking type... this is the place for you, none of that in Canadian Casinos. I'd give it 4 stars if it wasn't for the fact that every year I go they seem to reduce lounge space more and more. It used to be worse before their big renovation, but it seems that revenues are not hitting projections so they're forced to eat into lounge space by adding more slots. Amenities have reduced slightly as well. Great staff all around though and I genuinely like this casino. Margins are tight even in Vegas these days so "it is what it is"

Seneca Resorts & Casinos

Seneca Resorts & Casinos

4.1