Santa Clara Valley Medical Center Review

Reading other reviews validated my experience, it wasn t anything I did wrong. This hospital is very poor quality. I think that s sad because of where it is situated within a valley that is economically booming, yet basic care is sloppy careless, uncaring, rude, half-fast, and so on. It not an inclusive caring accepting or helpful environment for a lot of people who come here. I think it can and should improve. I think it reflects a sad and ignorant sentiment about upper class groups in this valley treating marginalized groups that need county health care poorly. This hospital needs to get some HR that can verse everyone who works here on basic human rights and what that looks like.

Roberta Wang, MD is a stellar physician. She and her rehab team were outstanding when my son was an inpatient, and she continues to care for him on an outpatient basis, managing complicated medical issues with ease.
No one wants their loved one to suffer a brain injury, but if that should occur, the physician you need is Dr. Wang.

This hospital has finally improving their service finally about time in a long time they have finally approved their service first time I've ever seen them treat me with great service very impressed with the hospital finally at this hospital is best now it has finally inproving

I was brought here by ambulance due to a DVT in my right leg and a PE. Aside from a couple of exceptions, the staff have all treated Me with the courtesy and respect that I deserve as a human being. People complain about long wait times, etc. You have to remember, SCVMC is classified as a County Hospital. Ergo, you WILL see more patients in the ER, and experience longer wait times.
The care I've received here so far has been outstanding. And I would recommend this place to anyone needing top-notch care.
(Special thanks to Doctor Wang, 3 Surgical floor for going, what I believe to be, above and beyond the call. Much appreciated Doctor Wang)

you'll wait 5 + hours while you could just leave to another hospital nearby and be seen immediately. they'll be sure to take your billing information immediately though...

The ER is horrible. They don't care about the patients who need to be seen.. instead they'll have you waiting for 5+ hours.

I have been waiting at the emergency room since 6pm for them to call me and it's already 2am isn't suppose to be an emergency where they have to check you right away this is crazy

Worst emergency room. Over 10 hours wait.
Poor customer service. Hospital is very dirty.

Went to the psychiatric intake, waited 14 hours to see a psych who really did nothing. All the while no one wanted to talk or help me in my state. Kicker is that that wait time is good, usually it takes a few days.

Otherwise it smelled of every form of excreta and had a high proportion of terrible, unfriendly employees. If you have psychiatric problems, don't go here

The employees are nice for the most part but waiting time is forever in the ER if you really need to seek help go to the the other hospital across the city

Horrible service, slow, arrogant, they do not answer your questions, call the nurses and take 30 minutes to help you very bad experience I do not recommend it

We seem to have had a very different experience from the other reviewers here.

Our baby son burned his hand on nanny's hot coffee. The day of the incident, we rushed to PAMF palo alto urgent care and pretty much got no help (they thought it looked ok; they were very rude too, I still don't understand why they are so rude to helpless parents). PAMF charged $300 for the urgent care visit.

Things looked like they were getting worse - huge blisters front the burn - and so we started asking our doctor friends for advice and they told us to go to a burn center...and Valley Medical Center has the only burn center in the Peninsula/South Bay are (the other NorCal burn centers are both in SF).

We went to the ER, they were both super nice (especially to our baby boy) and helpful/attentive. Dr. Karanas (director of the burn clinic) saw us at the ER that day, and it was clear that this was a lot more serious than PAMF made it seem. Long story short, we ended up seeing Dr. Karanas every day for a whole week to tend to the burn wound.

We are extremely grateful for the care we got here. Dr. Karanas was super nice, comforting (to new parents who were so restless and helpless), trustworthy (she def knows what she's doing), confidence inspiring, and caring. We could not have asked for a better doc for this traumatic event. And the rest of the nursing staff were also just so nice and helpful (Manpreet was our most memorable).

The bill we got...$90 for the ER visit...my copay is like $9. I was very surprised...why is it so cheap?

The facility was nice -- ER was ER; the outpatient burn clinic was in a nice clean glass building. We thought the whole hospital looked nice...super big.

Our son is recovering well.

Anyway, I was just surprised to see such bad reviews here, so I figured I'd share my very positive experience.

How do call the hospital, it seems as bad as Kaiser
Does anyone cares?

Terrible treatment, doctor/staff did not have the courtesy to see my family after my surgery. Did not see the surgeon during my stay. What is this????

Tried to make an appointment with an OB- Dr. Nguyen. The staff there in the office was rude and quite offensive. After obtaining all my medical information, she asked me my religion to which I responded "none." The she went, " excuse me, I don't understand." So I repeated. When telling her my phone number she complained I talked fast: "Ma'am you know I'm typing." So I tried to slow down when giving her my address, but this time she yelled: "the whole adress! So I said, " yes, I was waiting on you." Guess what she said next: are you homeless?
I said: "didn't I just give you my address?"
She then said: "homeless people provide their address too."
Hahahha what kind of experience. It makes me wonder if she dislikes a particular doctor, but I have to say she did a good job in keeping people out of their door!

i got an appendectomy last week and went to the ER. I was able to have surgery in the night. after surgery, the surgeons had a post-op and mentioned a possible hematoma growing in my incision but did not mention future care for it. a few days later, i got a fever and rushed to the er only to wait hours for care and to find nothing wrong with me?
my surgeon boasted of how there should be no infection but didn t make sure to have more constant check ups with me. now i have a possible infection within my belly area
I won t be going back to this hospital

I'm beyond upset of how this hospital treated a mother who has just given birth.

I was left sitting on the toilet for an hour, pressed the call button three times and yelled for help before anyone showed up. The doctors lost track of my sutures and I had to pull them out myself. Completely unacceptable health care. Get out as fast as you can.

AWFUL!! is an UNDERSTATEMENT. You will be lucky if you find one nice person in that place, poor souls that are nice to you, you wonder why are they their working with these unprofessional, rude and uncaring people. I will suggest that you go there only if you are in shackles and handcuffs, still if you can, beg the officer to let you deal with your illness and not take you to Valley Medical Center.

No, I am not exaggerating out of all people I inter acted with, I can count how many acted like medical professional rest put the meanest of mean to shame. You would expect the clerks to be rude but Medical staff be nice well SURPRISE the medical staff is the worst ever probably they were trained by world's worst dictators. I wish I could give them negative 5 stars but I can't

Horrible service they take to long to help there patients! I been waiting here for almost 5 hours and there is still people that been here longer then me I'm ready to just leave to a real hospital this is sad why do they pay these people what are they actually doing for the public... I'm in pain I asked for any type of pain med to help me deal with the wait nothing... What a waste of my time and life...some woman scream bloody murder in the bathroom everyone just looked at each other the nurse and security just all had a laughing smerk on there faces as if it was a joke when she was in pain and embarrassed of it I'm never coming here agian.

Worst hospital ever! I was there overnight from 10pm to 11am!They made us wait till 4:30am to get a bed, did lab work and got an ultrasound done. They found something in her results from the ultrasound because the lady that did the ultrasound told us and left the room to go show a doctor. After the ultrasound they were discharging us without even telling us what was wrong. The nurse came to discharge us and I asked her So they didn t find anything in her ultrasound results? and she she no it was negative but I knew for a fact there was something wrong because the ultrasound tech wouldn t just leave to show a doctor something so I asked her again were the ultrasound results negative and she said she was going to go ask the doctor to double check. She came back and told us what it was but we didn t even know what it meant so I asked her what it was and she gave us little to no description and she said it was better to talk to the doctor which she called and he never came in to explain! they took us out of the room and made us wait outside for the doctor because they were in need of that room. The doctor never came and I asked for that nurse again to see if she can call the doctor again and she said well theres nothing else to say other than what I already mentioned after she had told me it was best to talk to the doctor. We just left after 13 hours in the god dam Er for them not to help my mom out and on top of that not even prescribe any type of medication. At this point she has been bleeding for 3 weeks now and the GYN they referred her didn t want to take her in because of her insurance. She went to a regular clinic the following week to be told she s anemic due to her bleeding for 4 weeks now and to be told she has the possibility of cancer. Never going back to this hospital again!

This place is under construction currently that makes it hard to find things this gives the place a 3 start but overall the staff are courteous. We were transfer to this hospital for a appendicitis surgery, the operation department was very nice and attentive, in my point of view the best part of this hospital are their nurses, they get a 6 star.

Half of this hospital looks very new and innovating and the other half very old. The surgeons are very good i also give them a 6 star, food horrible (all hospitals have horrible food).

The worse part about this hospital is the emergency area, they get 0 stars, they need to be more attentive and more efficient. if you were not brought in an ambulance which they get you in super fast, they make you wait for hours, at least 5 hours to get medical attention.

Nurses/front desk are freakin horrible! You can tell they dislike there job. One of the front desk at labor and delivery were so rude ! We had just got there for visiting a patient in labor . They told us we had to wait because someone was in there already and they only allowed two at a time, which is totally understandable since the flu season this year has gotten worse but how you say things are different, she said it with attitude to my grandparents! Than my grandpa said if he can let someone in there know that there here so they can come out ? She said NO! SOMEONE IS IN THERE, YOU HAVE TO WAIT ! I was so angry how she said it to someone so elderly and kind ? If you don t like your job since it seems that way, than by all means ... find a job that makes you happy ? Because I m working my ass off to become a nurse /front desk. And you don t appreciate your job at all, trust me when I say someone else that s better and cares about people and are kind will happily take your job! NOT ONLY DID that happen but in building K on the 3rd floor , there was also nurses there talking about a patient and not very nice things either, more of negative things ! How are you going to talk about a patient? In front of other patients ? That s just horrible services . Don t get me wrong it s not ALL nurses that work here,
some are very genuine and helpful and care about you. But some of the others give all nurses a BAD NAME !

Even when the emergency room is not crowded it will take over 3 hours.

Urgent care service is horrible. Better find some other place. Staff look like don t really give a about you.

Disgustingly low class behaviors of ALL staff at the cafe(ground level), unhealthy food(SEVERAL staff told me they actually got sick eating the food from the cafe), unhygienic operation, inconsistent hours; they open and close anytime they desire!

Most likely a bribery in effect!

Ps. I received a reply from a GROSSLY INCOMPETENT staff named PATTY. Just read the canned response for yourself. I guess, the hell is the limit for these people!

Got to this place well before closing, waited for hours while they took everyone who came after me. That wouldn't have been a big deal except after several hours of sitting there, they told me they were closed and I should go over to the emergency room. What an absolute waste of time.
That they didn't bother to warn me they probably wouldn't be able to see me is just incompetence.

The nurses are really rude and sit in the halls on their computers all shift gossiping and on their phones. They have no sense of professionalism or proper communication.

If you can go to another hospital, then please do; they can (and often do) hurt people here.

My son was taken to the Trauma Unit with a major head injury. The staff was excellent. Explained the entire process, answered our questions, and very attentive.Couldn't have asked for better care and such caring professionals.

Most importantly, to me, is the quality of care I received which was a bit distant but of the utmost concern for my welfare. Entirely professional from my arrival in the ambulance for a 2nd stroke suffered. I was immd. diagnosed and treatment began. Let me thank the Doctors, of whom was a 3 person team under a senior Dr. training them I dealt with all separately and as a unit. They knew their craft as well as any could I should think. Each was bit overly causous (in their faith in patient decision making I think perhaps a bit jaded), but to their credit they were willing to alter an approach after much argument from me, (I was allowed solid meals the last day there). They were steadfast and inquisitive the while time. All around I do call out for 3 cheers for our doctors!
The nurses were, to a fault, completely well trained and did their job without losing track of the conditions and goals they labored towards each shift. I couldn't say enough good things about those of the 5th floor PCU! Thank you to Jon, Patrick, Nina, Anne, Annie, and the rest of their beautiful staff (they are lucky to have working there in the Progressive Care Unit) ,on the 5th floor. Also a special nod to the speech dept's own miss Vu. Thank you for helping me not to choke after my stroke! Thankhey even have me a ride home!

It was an experience of healing, self discovery, and yes I'll say it "LOVE". Thank you all at vmc don't take anyone's negitive word on it , I was made better there. Sincerely Donald Jerome Ostrander, age55, Male, and Stroke Survivor.

Dirtiest hospital I have ever seen. I was on the Board of the American Hospital Assn. So I have seen quite a few. Lots of qualified nursing and Medical staff but no one to clean and no one seems to care. Further, my compromised friend was placed in a room with a stinking smelly disruptive patient. I asked to have them moved. So they moved us to a worse situation with a patient who had the TV on all night and screamed obscenities over the phone 20 hrs a day. It was so loud it hurt our ears. Both roommates had pneumonia and kept touching my friends bed who had just has emergency surgery. Two people were crammed into single room now being used as doubles. Every bathroom in this massive facility was unsanitary with some so disgusting to the point of being animalistic. I had difficulty finding a bathroom that was usable. I would say based on what I saw that the staff are likely carriers of infectious disease. I would not work there for fear of taking disease home to my family. I certainly was in a rush to get my friend out as quickly as possible because they were in jeopardy from filth and disease and mental patients being accommodated on the regular wards. I was told there were floor that wee worse.

Dear CEO, clean !!!! You must allot large sums of your budget to clean. Bring in an expert. Walk the floors and inspect. Make your department directors round the floors. The staff shifts must report on all pertinent situations affecting patient health and outcome. This includes cleaning. The cleaning staff I saw were not cleaning just emptying garbage and sweeping. None were properly attired. Your hospital is a community health hazard. I would want to know how hazardous waste is being handled at this facility. What I saw was scary.

The public schools in California need to start a program immediately to teach proper toileting skills starting in kindergarten and earlier if children are in pre-school headstart programs and going through at least 4th grade. Tthere is clearly a problem in this area. I have seen issues all over the state not just in this hospital. It needs to be cleaned up immediately in a hospital .
In the waiting areas there were black greasy spots on the walls behind all the chairs. The chairs were unsanitary. Some patients had 20 family in the waiting room making it difficult for others to find a seat. Children running jumping screaming endangering elderly people. Again the noise was untenable. Some one needs to manage the visitors. There is no place in the surgical area to wait because the waiting area closes at 5pm. As an older person not having a place to sit is a major issue. Also there was no food or drink near by
That I could find.
Even on the floor. I had to walk great distances and to another floor just to get a drink or coffee. Not good for elderly family or spouses.

Frist time going there.Me and my daughter Cela.Went to see my Uncle in the hospital. We came from San leandro. So we left early to bet the traffic. It was fine going.Its very clean.The staff very helpful.They have parking to.I really like that hospital.

The automated phone line is ridiculous to work with. I also was wondering why it was taking so long for my insurance to approve things and it was because my insurance registered in the clinics here was completely wrong. Managed to get things fixed though

The radiology dept opens at 7am so I made sure I had an alarm to call them at that time so I can move on with the rest on my day. I was basically just trying to reschedule my grandma's apt from 7:30am to something a little later. 2 hours and 40 mins have passed and I'm still on hold. Wth bro? Buy more phones or something lol

This hospital is the most worst place ever they killed my mother in this hospital my mother was diagnosed with cancer and they gave her medicine they killed her so ladies and gentlemen consider this hospital or death zone this hospital is not meant for anybody to go in please take my word for it hospital is one of the most bad ones in the world so I would not recommend to come to this hospital

This is a big medical center with an emergency , but there are many many patients wait in emergency house for getting medical treatment.

They were the nicest people who work there.. very helpful..

Terrible service! For one week I can not get an ultrasound appointment for my father in low. He is 84 years old and have a pain. Ans I am wonder is this a way to help old people to survive? Or probably this is a way to kill them ASAP?

Horrible experience. They don t know how to respect patient. Very rude behavior from staff. I will never go to this place again.

I have been a patient at this hospital for 20 years.
I have always been treated very well from the emergency, my primary And cardiology Doctor(Brewster) and all the other departments and Doctors that have been taking care of me over the years. Special Ty to Dr.Smith and his team in the operating room. To Bea at the cardiology department who has been there for years, YOU are the best. I continue going to this hospital because the services is none like the others.

Been here 5 hours cut my finger tip off still have not been seen none of the nurses or doctors have even looked at my finger and I still have it wrapped in a paper towel. And im with my one year old son who is just loving the visit here showing it by screaming yelling and crying. I'm going to go to another hospital.

Rude staff they don't care if your sick or not you keep waiting for long time plus if call your name they will take to the room now you need for another half hour or 45 min just so the dr come see you really like we're human here and we're in pain.
#express clinic

July 1st 2020 coronavirus in effect and strict protocols 4 ER emergency entrance but all is smooth.... this place is always under construction so just drive slow and ask questions should the need arise.

My first encounter with medical staff at the ER entance under tarp was Chris/male he was very kind, hospitable, professional and helpful. To all medical staff; thanks for everything you do and what you are continuing to do for Humanity. ER late night visit. Hoot hoot 2Jean/admissions. She was kind, professional, calm, attentive &caring. Good job folks. I owe u foodz! :')

Do not recommend anyone to visit this hospital. My daughter just did X-ray and the doctor informed us that they cannot do anything for her and her solder will heal normally. Then finally we found the bill is more than $2500 for nothing.

Burn Center is excellent !!! Very professional and staff is well educated and knows their jobs very well. They take the time to explain every detail and care about their patients they treated us like family . Excellent care and service . They are educated with the latest technology.

It s their fault my grandpa died. He was in the ICU once and was recovering. They switched him into a step down unit. All the food he ate went straight to his lungs because they damaged it with the breathing tube. The worst thing is they didn t notice any of this until he went back into the icu & said oh we didn t notice . He ended up dying that same night. Such a sickening and irresponsible hospital. Don t go unless you want them to give you a loved one back dead. I will forever avoid and hate this hospital.

Very bad experience. Getting hold of them on calls for any customer service related issues is horrible. No one picks up the phone most of the time. The staff is 50-50, some where good some where not good. Specially had issues with my parents as they are not comfortable speaking english they did not allow me (their daughter to accompany them to help with translation)

They have always treated my brother very diligently with great attention to detail and. compassion even when they are over booked

My 82 yr old husband fell 5 ft. off a retaining wall and was taken by ambulance to the closest trauma center, arriving Christmas evening around 7pm from Soquel. We live in Upland (S. CA and had been moving our daughter from their old house of 20+ years to their new home the past week), so are from out of town. I am a retired ICU and flight nurse so when I say the paramedic crew was OUTSTANDING and the trauma team amazing at Santa Clara Valley Medical Center- it comes from someone that knows and is very critical of how a patient is dealt with, communication within the team, the team work, speed, responsiveness while still staying in complete communication with patient. They were very professional, knowledgable, attentive in every way and yet very kind in how they spoke and handled my husband. We went from there to ER where we waited for results of scans and X-rays. We were not released till around 10pm so I watched patients come and go and how the group working in the ER were also excellent. Emily was his nurse but Esther was VERY attentive and kind when Emily was busy with other admissions and the male nurse was particularly sweet - had been in the trauma room as well - great sense of humor and great voice for Christmas carols. Alan helped dismiss Ken and was kind enough to remove the tape slowly with alcohol to loosen the tape as Ken has overly sensitive skin and is allergic to tapes. This seems like a trifle matter (especially for a trauma nurse!!) but believe me, to Ken it was HUGE!!. Alan was VERY personable and professional. THANK YOU TO ALL OF YOU!!!!

Better off waiting for a dead person to talk at a morgue than to wait for someone in this ER to move a damn finger. Seriously god awful service. 7 people at the ER desk and I could've gotten better help and communication from a Deaf person. Waited 2 hours just for these useless morons just to tell me that I'll still have to wait for a doctor to see me. If you want help, don't come here, you're better off waiting at morgue because that's where you'll be, waiting on these people to "do" their job, if you want to even call it that.

They're one of the better hospitals out here. I got hurt badly and they helped stitch my right up. Stitched me up very well

Horrible Experience. Our $800 flu test bill made the news, that was the best part of going here. We went to urgent care get a flu test for our daughter. There urgent care bills through the hospital ER, so everything was ludicriously priced.

We waited over 6 hours to get the flu test sent to processing (then they called us in the middle of the night - because it was cheaper to (them) not us to send it in last batch. Yup, in total we're still fighting the over $1000 bill for a simple flu test. NEVER GO HERE.

This is a terrible place to visit. Same bill coming twice with different amount and reps just hang up my phone. Will never visit here again.

I wish I could give them 0 or - review. I was hospitalized last year and I spent almost 4 hours in the emergency room when finally one of the nurses noticed my presence. It is so funny considering that I was in the cabin which is literally in front of the doctors. I was feeling so bad because of my kidney infection that I wasn't even able to speak. Doctors on the other hand were more enthusiastic discussing their kids and families vacation. Classic! They did some blood work, gave me a medicine and as soon as they get to know that I don't have an insurance they let me go. It is like they didn't care how I am gonna get home. I contacted the financial counseling office and explain the situation and that I can't pay my bill and they said "Sorry, you live in Fremont we cant do much". Luckily I had my school insurance that I totally I forgot about. I sent them the insurance card and they covered most of the $6000 bill. There was $180 deductible which I sent late in about 3-4 months because of financial problems and guess what? Up to today they are keep sending me the bills for $1300. They are even making a tax department to get involved. Like seriously? What's wrong with you guys? Is your goal to treat people or to make them sick looking at the bills? What I need to pay that amount for? For doctors who does nothing but talk about their personal life while patients are almost dying? For hospital which never followed up with me after 10 days to ask if I am doing OK? For 4 hours waiting to be helped? It is just ridiculous. I am not going close that hospital again. It is clear to me that their purpose is making as much profit out of healthcare as they can.

Had to go to the ER for severe tooth pain. Wait time was pretty short. They helped me get set up for medical insurance. All the staff were pretty friendly, even after a long day's work. A nurse checked me out, we figured out the problem pretty quickly, and I was on my way to fill my new prescription in no time at all. They even put in the effort to help me find the cheapest place to fill my prescription!

It is very bad service and the old ones in the emergency would be terrible

Not recommended. It is very difficult to reach them by phone even for paying bill and too expensive they are charging a lot of money.

Went to ob-gym..i was really annoyed by an older nurse at that place , talking bad about the receptions to a patient in the waiting room, in front of me (a patient)..so unprofessional and disrespectful!!! Don't need people like that!!!

Public health care. Nice facility and caring staffs.

My 4-year-old son was brought by the EMT to the trauma center in this hospital for a head injury. He was taken care of by six or seven doctors to look at his bones, skull, brain and eyes, and then a plastic surgeon came to close the wound. They also coordinated well so that my son was only
anesthetized once and everything was done during the period. Everyone of them was very professional and helpful. Then my son was transferred to the Pediatric ICU and was taken good care of there too. The nurses and doctors in the ICU were all very friendly and patient to my son who was in a lot of pain and extremely grumpy. The next morning every doctor that attended to my son at the trauma center came to follow up. We were lucky to have been brought here and I'm sincerely grateful.

They do not attend you immediately in the emergency department. After staff members speaks with you, you are likely to spend hours waiting to get your name called.

I came with my mom in this hospital, she is 74 years old, handicapped, tired old woman, she has high blood sugar problems but nobody cares for her, after 10 hours of waiting, I decided to go home because she was crazy

Its horrifying the way they treat you like garbage and dont value your life. I tried calling to see if my relative was ok and they hung up on me

Do NOT go to this place, especially with any trauma. Accessibility is terrible, organization is horrible and wait times are awful. Can't describe the care because I left before I got any. Registering was fine and professional and that is the only good thing I can say. Waited 1 hour before called to a window 4. About 10+ questions than the assistant does a vital signs test at the public area. Standard temp. pulse and blood pressure on her PC by attaching sensors from a rat's nest of wires to your finger and upper arm. She repeats it twice and tells me I have very high blood pressure. Not true! Than I wait for another one and a half hour before called to window 3 next door, by now I am in major pain! A PA now proceeds to ask me the same questions over again starting with why am I there? Beginning to loose it! She than looks at the record already generated and just ask for confirmations. She ask me to show her my swollen foot there, in a public area and pokes it. She ask if it hurts after I scream. Than declares "keep your weight off it" and disappears. Waiting 5 min. not knowing what is going on someone walks by and asks "What can I do for you?" Said "I am waiting". She said something like go to the waiting room, when I blew a fuse and hobbled out on the last adrenaline shot my body could produce.

In 1981 I had Open Heart Surgery At Santa Clara Valley Medical Center I was only 18 months old. They saved my life. They always do. I have never had any problems at all over the years. Everyone's experience is Different. I say this because they have saved my life many times...I have been in Cardiac ICU before and there were no problems there. I was in Cardiac ICU in 2010...Recovery. So I have never really had any specific problems I have always been treated with respect and kindness and I have never been disrespected at Santa Clara Valley Medical Center....I have been a patient off and on here since 1979 when I was born at El Camino Hospital I was transferred to here before I was adopted. Kept my care here off and on over through out my lifetime. God Bless You Santa Clara Valley Medical Center For Saving my life...I know El Camino Hospital is a satilite HOspital in Mountain View. God Bless You both.

So I went to the emergency room because I had major stomach pain. They had me waiting for 4 hours with all the pain and they didn't even care. Regret going their. Never again. If I could give it at least a half a star I would or a zero

Went in at 10pm came out at 5 am Worst hospital ever brought my daughter in with a fever and her ankle in pain and they just gave her Tylenol and send her home with a fever of 102.5

The construction makes things a little bit difficult to get around, but the directions guide you to the areas that you need to be.

worst experiences.. every staff member is extremely unfriendly and rude. doctors are not professional and lab results take forever/ get lost. everything seems so ridiculously unprofessional

Going to Emergency is the worst. You wait for hours. My mom went in with chest pain, we were there for about 8 hours and she never got seen. They need a better way to take care of our senior citizens. You could die in the waiting room trying to get seen there

transphobic trash. made a friends name tag say "goes by" instead of their name and made unprofessional comments on their genitalia.

Very satisfied with the help I received. No waiting for a CT Scan with an appointment.

VERY UNFAIR PARKING SNEAKY RULES, YOU WILL EASILY RECEIVE A TICKET HERE! AVOID THIS PLACE!

Been going there off n on since 1955.
It has taken a serious downturn in every respect.
E R room ,waiting area, dirty, smelly, hot , one broken TV. Whether lobby has 6 to 60 people count on 6 to 8 hour or more wait. Disgusting.
Every other room in the back has a cop guarding a patient. . .on overtime.
Good luck seeing a white face there. You rarely will.
Call your PCP, u would be lucky to see your Dr in 3 weeks. You could die waiting for appointments.
We have an avowed pot smoking black socialist the White House and he takes over health cares and runs premiums up, care down, and here we are. How many jobs had he created in 8 years?
Try zero. None. NADA. How many did Ronald Reagan make? Try 20 million and made 3.6 million legal citizens.
Wait 3 weeks when I am sick to see a dr? No.no.no.

ZERO STARS!!! COMPLETE NEGLIGENCE!

If you have dignity, avoid this place like the plague! The Emergency care doctor by the name tokunaga is completely uncaring, doesn't listen to you and dismisses all you say.The place is full of bad vibes. From this doctor to the whole environment. Many other "workers" give off very condescending attitudes to the sick patients. Waited 8 hours just to be dismissed with no diagnosis and no alleviating medicines, this place is an utter failure and joke. Your conditions will be overlooked by their incompetence and ZERO compassion. For the sake of your life be warned and GO ANYWHERE BUT HERE!

I waited for 5 hours for a doctor to tell me I need a sling for my arm and that it's mostly fine ... the staff is nice but the facility is dirty and there are not enough doctors.

Don't waste your time, unless you have all day

*Summary: I had a severe UTI and couldn't wait to have it treated so I came here. $1700 later, they would not prescribe the antibiotics I needed . I later went to a (different) clinic and it cost only $200 for tests and doctor's visit, got antibiotics that day ($8) and felt much better within a couple days.

*Second Edit: In addition to the second $900 bill, I got a third $550 bill for STD tests.

*EDITED 7/31* (reduced by two stars)
*I just got the bill for my visit. One urinalysis and one pap = $902! AND they wouldn't diagnose my UTI and sent me away w/o antibiotics. The infection spread to my kidneys a few days later. So I went to John Muir medical center urgent care in San Ramon. Got an appointment that same day. Only $100 for a consultation w/ a doctor and urinalysis. (Urinalysis was only $16, not $450) They prescribed a 3-day round of antibiotics was $8.99. I felt better after about a day or two.

Original 7/17 rating (before seeing the bill):
I spent a total of six hours there and received no diagnosis or treatment for my UTI (which quickly turned into a kidney infection) BUT I did get seen fairly quickly for a low priority ER walk-in. Within about an hour -- had I needed it -- pain relief was offered. It was unfortunate that I will have to pay a ton of money for basically nothing but I understand diagnoses aren't always a piece of cake. I am mostly irritated that no one was able to tell me how much the various tests cost (I don't have insurance). Three days later I went somewhere else and got the help I needed.

For urgent care...Most of the nurses here do not know what they are doing! I have been misdiagnosed twice. They wanted to give two medications which were lethal if taken together. Go somewhere else..

Called me several times like a phone scam, despite I have nothing to do with this place.

Avoid at all costs. Many better hospitals in the area.