4 years ago
Last year I spent thousands of dollars for these g...
Last year I spent thousands of dollars for these guys to regrade my entire backyard, install a stamped concrete patio, extensive retaining wall, and 8ft by 2ft inground kiddie pool that seconds as an inground fire pit. You may ask, why are you giving a review a year later? I was so upset by their lack of communication, refusal to complete the project as requested, and unprofessionalism in dealing with the issues they left me that it has taken me this long to bring myself back to give a formal review. It still upsets me to think about. The most aggravating part about the whole thing is that I met with these guys at least three different times before the project started and at least twice during the project to ensure all the details were clearly understood. I even asked for an itemized contract so no details were missed at which point both brothers came to my house threatening to pull out of the project because they didn't think I was ready to commit. At that point I broke down in tears because all I wanted was assurance they knew what they were doing and would do a great job, otherwise I said please just leave. They immediately recoiled and said they'd take care of me. I should've kicked them off my property at that point had I known. And no, they never gave me an itemized contract. To echo other reviews, they were horrible in communicating when they would start the project, even tho they said we would pick out the materials together. There was no selection prior to, we were surprised to find materials dropped off one day. I called to find out when they were starting. The first day Jeremy and I walked thru the yard I showed him exactly where the ground level needed to be. He said ok with hesitation. I reiterated to make sure he was clear where the ground level needed to be and he said yes. I came home from work to find the yard at least a foot higher than it was supposed to be and the retaining wall already started and the patio foundation framed out. I called immediately to say we have a problem. Was it resolved? No, I was told that is where it needed to be and it would cost me to start over. I was stuck. So while he was there I reverified where the wall was going to be and had I not intervened, they would have put the wall a foot off the patio, which according to the DRAWING WITH MEASUREMENTS I gave them, it was supposed to be at least 15ft off the patio. Something I explicitly expressed at my first and second meeting prior to starting. I was told my drawing was not to spec. Duh, I'm not the professional landscaper, that's why I hired YOU. I told him my drawing while not to spec had measurements that were also verbally given to his brother, the salesman. Another sign these boys don't communicate well even with each other. The project moved forward with adjustments made to kick out the wall as much as it could be, but I was stuck with a bad grading job. I also said I needed confirmation when the pool should be delivered as I asked them to tell me before the project started. He of course said I should've had it already. So I rushed to get that delivered the next day. Then they got to working on the pool when my husband said there was an issue in that there was no drainage for the fire pit hole. So my husband met with Jeremy be this time and they discussed drainage for at least 15mins. My husband was concerned the hole would fill with water if there was no underground drainage. Jeremy insisted the water would meet up with the French drains behind the retaining walls and drain away. To say the least, that was way wrong. We're now paying another company next month to fix this issue.
Pros: The patio looks good. The retaining wall looks good. The employees who did the work were hardworking. Only good for simple work.
Cons: No experience or understanding of drainage at all. Can't follow direct verbal directions and actually pushes the project so as to rush and disregard your requests. Have attitudes, use intimidation if you question anything even though you're spending the money!