Samsung Gulf Electronics Reviews

My brand new fridge, which is less than 6 weeks old, has developed a fault so I called up and reported it using the service centre.

I received a message on Saturday to say that the appointment is 'booked and confirmed' (this is a direct quote) for Sunday.

I contacted them 3 times on Sunday to find out when someone would be coming, only to be told past 6pm that Sunday is not a working day, and that the visit could be any time for the next three days. Why not tell me this the other two times I contacted them so I waste a day stuck at home?

As a native English speaker, I am fully aware of what 'booked and confirmed' on a specific date means, and that it doesn't mean anytime within the next 72 hours.

Apparently there is no way for me to contact the engineer that will perform the service to find out when they are coming, and I just need to wait at home for days on end and throw food in the bin while waiting for them to turn up.

Having had to take a day off work at such short notice, and throw away the spoiled food, I am thousands of dirhams out of pocket.

Their communication and customer service is honestly shocking. I am appalled that a company like Samung think it is acceptable to treat their customers with such disdain.

If I could give them 0 stars I would. Even 1 star is too much for their farce of a customer service centre.

I am so tired of buying products at Samsung UAE. I am waiting 2 months for availability of products… It is crazy… Calling for support via phone is terrible, discussing with Sara is so difficult that I cannot do a conversation any more. Shopping on the Samsung website is tiring and I will never order Samsung products again. The most irritating thing is the conversation on the hotline, Sara gives wrong information on the hotline, she tries to order the product for the 3rd time, I ask for the availability date of the products, I get wrong information. The product appears on the website as available the next day. If I had listened to Sara, I would have waited a month. She is not helpful at all, she has set rules that she sticks to, she is not helpful to clients, on the contrary.
Ultimately, I decided not to buy 4 products due to the constant lack of availability and after several conversations on the hotline with Sara.

I faced a problem with my note 10 plus (it wasn't charging due to humidity) I tried all the tips online to solve this issue but I had no luck. After that I asked a samsung engineer i know in dubai Jad Amer for his help.
Thank you Jad for the fast solution and reply
My phone came back to life .

Nice shop for knowing what's up to date but more expensive than distributes

General enquiry

Phone : 800-SAMB2B
Samsung Electronics Co. LTD
Butterfly Building, Tower A, 5th Floor
Albourooj Street - Dubai Media City, Dubai, UAE

Vision 2020

"Inspire the World, Create the Future".
The Vision 2020 is at the core of our commitment to create a better world full of richer digital experiences, through innovative technology and products.
The goal of the vision is to become a beloved brand, an innovative company, and an admired company. For this, we dedicate our efforts to creativity and innovation, shared value with our partners, and our great people.
We have delivered world best products and services through passion for innovation and optimal operation.
We look forward to exploring new business areas such as healthcare and automotive electronics, and continue our journey through history of innovation.
Samsung Electronics will welcome new challenges and opportunities with joy.

I bought their new washing machine last week and used it with normal cotton cycle for 3 days. But, suddenly it was not working properly (no water coming in, no spin). So I called the customer service center. It took three days for technicians to visit my house. They checked the machine and confirmed it s defective product. But, there is no reply or actions taken until now. I called them more than 20 times to check the status but it s not resolved yet. Terrible product and awful customer service. Never buying another samsung product again.

Their phone is always offline, phone is defective (Camera not working correctly), customer service is nothing compared to apple

An amazing experience. It is really a place you feel happy when you want to repair or buy a samsung phone.

Showroom is full of amazing quality products.. Delightful and helpful salesmen and service center..
But, they aren't selling products from this showroom..

Moved to New Office in 2016 - Samsung Electronics, Albourooj Street - Dubai Media City, Butterfly building, Tower A - Dubai - United Arab Emirates.

Direction: Nearest metro station: Nakheel metro station from metro 10 mins walk, Behind American University and Raddison

Wonderful service and convenient location in media city

Samsung corporate company, which has a name in the electronics market, but unfortunately, I bought a telephone through the website on me that delivered me in two days'work unless the company didn t send the shipment to the delivery company until now, this is what the employees have to do with the people who were the people who were tinkering the Iphone but with my experience not to repeat them

I had the worst online shopping experience. I bought from their site and get my ordered after more than 10 phone calls. They charge your credit card and than wait for you to follow up. The experience was bad all way and especially the delivery.

We made a pre-order online, brought the opened 20 ultra node, with overwritten stickers. The next day, they handed over for an exchange, for a week everyone calls and finds out the story. We are still waiting for the phone. Be careful, there are problems here as well. I am writing to have this node IMEI-354255811488156. Be careful, check if he will come to you. It's a shame to work like that.

I've been trying to reach them multiple times, however on their listed number it doesn't seem like someone ever answers their phone.
Once I finally got through, the service wasn't helpful and couldn't provide me with easy info (like price quotes or time needed) so I am looking for another provider now.

Was hoping for a better experience as being a loyal customer and buying the flagship phone Samsung fold.
Had to replace the rear phone cover due to a crack caused by dropping the phone, was surprised to know that the Samsung store in Dubai Mall didn't have the replacement part and needed 1 week to 10 days and the staff suggested to visit the Media City branch which I did the next day to be learnt that they also didn't have the part and need time. If someone buys a phone worth AED 7k and than he has to wait just for the part to be ordered I don't think it worth buying any Samsung product and I recommend all to please atleast buy HUAWEI phone and experience the customer services they provide. I had a HUAWEI P30 Pro and the bezel got damaged, they had it replaced in 1 hour and they changed the lcd free of cost.

They want to convince me that refrigerator which is unfortunately I have bought recently has normal sound

They said the report came from factory in one day only that sound normal I have reach to high level management the answer was same
I asked for the report till now I didn t not get
Thank u Samsung for this bad experience I was hoping that I am buying brand not a refrigerator but u looks that u don t care about ur brand and ur customer experience

Advise all of the reader do not buy a Samsung refrigerator

One of the best companies they respect their employees and suppliers.

Big showroom. You will find all the amazing samsung products. Staff is very friendly and it is also a service center.
MBC group employees can get 10% off on the products by presenting MBC employee ID.

One of the biggest Samsung shops they have phone fixing service beside selling phones

Worst online shopping experience ever.
I love their product, Phone TV and planning to buy another TV but their customer service center in Dubai is the worst service center in the world, the manager who suppose to assist you is not even available to talk to you. I bought S10 plus pre-order on 21st Feb 2019 through Samsung pay. the transaction was not completed due to technical error so i decided to use my credit card directly. I bought the phone and to my surprise i found out that they have charged me on for first transaction. i call the service center and explained the situation. This is where all nightmare starts.First, the agent will confirm your case but you will not receive any confirmation email or sms, you will call in 2 days to follow up on refund to fine out that the first agent didnt do anything and did not raise a complain, you will call 3rd time and the same thing will happen, I had to go to consumer right to complain about this so i can get the issue resolved.

The next thing, while i was chasing for refund for the uncompleted transaction, the time has come for phone i bought through my credit card to be delivered on 3rd march. I called Samsung and told them when my phone will arrive they told me we do not know yet and we cant confirm a date for arrival. I was so shocked, especially when i found out that the phone is already being sold in the market by the official dealer Eros two days before the official release date in UAE. I was really mad and frustrated, this is my first online service encounter with Samsung and i can say that they are the worst in the online selling platform. i have cancelled my pre-order and went directly to buy it from the market.

and Refund is now another story to be continued. By the way, im Samsung fan my fridge is Samsung, Phone, TV almost everything.

Their refrigerators are too noisy and they dont help their customers. They just ignore the problems. Never ever buy any Samsung Refrigerator. I am very very very regretful. They are not exchanging or refunding their faulty refrigerator. Stay away from Samsung and its refrigerators. The worst customer service ever. Also I guess their quality process is super bad.

It's really frustrating my Note10+ screen keep cracking after the replacement made last month.

It's seems poor build quality or design. I have another budget smartphone Xiaomi Mi Mix which I am using since last 2 year very roughly, multiple drops and other events had potential damage it's screen.

They fulfilled what they agreed.

I wonder a brand like Samsung Can't maintain its screen/glass quality like other budget smartphones?

Fedup 'Samsung'

Another worst experience from Samsung.. I bought a Samsung 550 Litre refrigerator in March 2020. From Day 1, it is giving some sort of loud sound (Like a steel pen hitting a fibre pc) once in every Hr. I repeatedly reported this issue to #carrefour from where I bought this item and based on the complaint representatives called from Samsung. Two Samsung technicians visit my house two times and I clearly demonstrated the sound to them. Executives from different departments call from Samsung to tell that the sound is normal and it is some sort of technology. I really wonder if Technologies are made for betterment or to bring more trouble to customers. In addition, they informed that it is mentioned in User Manual Page 47 about this sound. As a customer, I am not sure how am I supposed to know about any disturbing sound before purchasing a fridge. So anyone who wish to purchase a Samsung Fridge, please do a detailed study and then make wise decisions rather than getting into a hourly trouble #Samsung

unprofessional people, I brought a new phone 3 weeks ago , flip Z and the phone has an issue with screen , they didn't accept to give me a new one or to exchange and they wanted only to change the screen but I have to pay extra more money , and they said the problem is me I don't know how to use a phone . I never recommend samsung anymore and never recommend to be a samsung fan anymore, ill definitely go to iphone

the worest TV service center, never go with them. after 13 months from buying a screen with around 3,000 AED, the screen failed without any reason and the service center told me I have to pay the full amount of it.

I had problem in my S7 Edge, They solved the problem on the spot,Quick and best Service ,Very Nice Staff ...One of the best Customer service i received in the service center in Ground Floor

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