Samsung Electronics Polska - Poland R&D Center Reviews

Fast service, friendly service. Always on time. I recommend it the most. It is where to spend time.

Everything is good only if they still properly repair broken devices. The only advantages of this place are the location, implementation time and a nicely decorated waiting room

Inability to replace the display within 1 hour, despite just such a description on the page. Repair 5 days elsewhere. When receiving, no cash payment. The employee has a closed safe. I do not recommend!!!

Z E R O - TOTAL DEFECT. Avoid wide arc. If the malfunction does not occur all the time, only sometimes they will fool the stupid person to death.
I gave the phone IN WARRANTY for a service review, because I had the impression that the battery is not charging enough. It wasn't enough that they broke my phone, they also pretended that everything was ok. I even recorded and showed them the recording on the camera with this defect (as consultant advised me) it did not help, they denied themselves and went into constipation, they still fooled. And the phone still restarted or turned off. Unfortunately, only from 0 to 4 times a day without a specific reason or pattern - randomly. It's a shame you can't give zero stars. Because you deserve so much. They do not answer calls, do not reply to e-mails.
After a complaint at Samsung Electronics Polska, I was directed to another service. We'll see what comes next.
In Piaseczno in CCS they replaced my motherboard and the problem disappeared. Was it possible You can.

All the problems were successfully completed. I recommend the service as they recognize the fault is somehow super performance.

We will leave the phone in the afternoon, ready for pickup the next morning. recommend

In my opinion the best service I used. And this only saved Samsung's honor. Warranty repair and the one that was not covered by the warranty (the phone was damaged by another Warsaw service) at the highest level, the phone works better than when it was new. Comparing the price of repairing a damaged Galaxy S6 Edge with the valuations of other services, this one surprised me positively with a much lower price, availability of "on the spot" parts, repair in an hour and nice competent service. Good job!!!

Full of professionalism on the part of Mr. Bartek from the site, thank you for saving my phone (repair) , and thank you for nice service to Mr. Mateusz (learning consultant) and of course for a good coffee , I recommend this service

Very efficient and professional service, the phone repaired quickly and without reservation as to the quality of the service. I recommend it to everyone.

Express S6 phone repair. The replaced battery, the front panel and the motherboard in an hour gave away a working phone. A big plus :-)

Perfect service and super quick. I had problem with rear camera and they solved problem :-)

Super service. Immediate repair under warranty, while I was waiting for a phone call I was offered coffee, I could check the operation of new devices from Samsung. The best service I've ever been to :)

up:
Once again the service was 5 :) The kindest service, service technicians quickly and perfectly resolved the fault and I was able to take care of new gadgets at that time. The only service I know about this level of service and service: D

The fastest Samsung service. Repairs are basically within an hour.
Warranty only repairs.

With a better website, I will never make a mistake "" and m verryvhappy ""

Repair successful. Friendly and professional service.

Very fast fix the equipment so they would deserve 5 stars but the actual repair took place only after the 3rd visit so I have to subtract the star. In addition, you can come with your child because there is a children's area, there are also new devices on display, so every customer can try the equipment before buying. Nice service so generally recommend.

They can actually wrap up in 2 hours.
But not always

They fixed it without comments, I thought it would go faster.

A great place. Great service. It is where to wait and not get bored. Coffee tea music. The Note9 phone today is handed over with a broken display at 14:40 by 18 already repaired for collection. Super fast! And cheap! RECOMMEND AND GREETING

Quick diagnosis on the poured screen in the Samsung S6. Dirty minijack, visible socket wear. In fact, the port has not been used since new. The warranty does not cover repair. Total waste of time.

Service at 6 . I gave a phone with a spilled screen for repair and I thought I would have to pay for the repair. Meanwhile, Samsung made a surprise and fixed the phone under the warranty, although it was my fault that I damaged the screen. A very good and competent service in the salon. Only 1 day I waited for a repaired telephone. I highly recommend Samsung Premium Service! Anna G.

there is power. maybe not in an hour as advertised but in 3d days but done professionally. large living room full of culture. jackdaw equipment to test. actually premium. nothing to do with these big websites. I recommend it and if I had to use it again only here. 5/5

It is a pity that despite the request and initial desire they did not fix my equipment. They refused because Mp3 PLAYER is not from the Polish market.

I received excellent service today. Although the phone could not be repaired on site, the service was exceptionally high! I received invaluable advice and even an attempt to help copy data from a broken phone! Thank you, the excellent Lord from behind the counter at the main entrance (I wish I could remember the name!), Who was helping us today at 14:40! I would recommend!

Total Samsung service. Nice and competent staff and there is a climate :)

The bottom you can write emails and still do not answer you call you ask nothing zero response I do not recommend

As a customer, I used the battery replacement service for the Galaxy S6. It ran quickly and immediately. recommend

Very good service. Professional approach to the customer, repair almost immediately. Cost is known, cheap things are not, so there is no need to demand low prices from such a professional service.

My last three visits to the PREMIUM Service:
1. The door is closed. A note on the door with changed opening hours. The net was not changed. The case is not settled.
2. I came to replace my Samsung Edge 7 display. Out of stock. The case is not settled.
3. I came for a Samsung Note 8 toughened school. They don't. The case is not settled.
I do recommend the Samsung store in Arkadia, in particular the professional service of Mr. Janek.

I have a question. What school do you have to finish to get there?

Professional service center. Good customer service solution.

I was a bit concerned about the reviews here,
however, I went to the site with galaxy watche.
The watch was accepted and repaired under warranty within 3 days. Fast and professional, I am very pleased.

Cool!!!
Very fast and professional service. The problem with my note 4 was solved at an express pace and better than I expected. Mr. Piotr Stypinski deserves praise, who shows great knowledge and empathy. I would recommend!

Privately and for work, I use Samsung equipment. I was loading soft, changing the batteries in the phone, broken windows in the phone and tablet. Both under warranty and after warranty. There was no trouble. Always fast and efficient. The only drawback is parking in the area. Yes, they have points in the city center. I recommend

Repair in less than two hours, no problems with combining non-warranty and warranty repair. Friendly service, punctual opening. I would recommend!

Cossack place! Repair S8 in one and a half hours! WoW!
Mega nice and helpful men from service! Really Premium!

Replacing the glass pane in S8 after falling. Subject covered in 2 hours. Price: PLN 1140 recommend

Good looking place, modern design, ability to test Gear VR and other equipment, cheapest official Samsung Service.

The rating is the most positive. I took advantage of the extended Samsung Guard warranty, the phone handed on Tuesday around 6pm was picked up the next day at noon, replaced battery and display. A new life for the now lucky S7 edge. Contact and service very nice and professional, the service itself is impressive.

I got the Galaxy S9 S for free. Amazing. I recommend

I would recommend the Samsung Service Plaza Premium Service at the European Square!
Quick Repair Warranty, use only genuine parts and equipment retained waterproof :)
Mili consultants and efficient service.

Very nice service, I quickly arranged what I needed

Fast, efficient and good. What can you expect more from a website? The service was also fine :)

The home button did not work properly on my Galaxy S6. So I gave it under warranty for repair. The lady who received him didn't even need any proof of purchase or warranty card (info for those who buy 0% on FVAT). They surprised me here, because in Regenersis they would have let me down on a tree. The phone was fixed in three hours. It turned out that they replaced not only the button, but the entire housing, including the display, charging connector and battery. And they also played non-branded soft (previously PLUS) completely free. Phone like new. At my request, a nice lady did back up settings, etc. for 30 PLN. Accordingly, 5 ***** fully deserved. I RECOMMEND !!!

Wonderful, kind, competent people. Fast, professional. I love coming there :)

Service great, everyone very nice and friendly. The repair was done quickly, without unnecessary formalities - it took an hour to replace the display in S7 Edge along with waterproof tests :)

He disappointed me a bit. Long queues. Coffee making equipment and drinking water dispenser broken

They had a broken queue information system. The staff are completely lost and the customers are very dissatisfied. Some customers were sorted out of order at the expense of those who waited. Samsung in a representative salon with a broken system ??

I had a problem with the Wi-Fi connection on my smartphone. It turned out that the motherboard needs to be replaced. They repaired the smartphone within 2.5 hours. Cool! I am very pleased. Thank you also for the coffee and ice cream for the child :)

wietny kontakt ...
Przemila obsluga i profesjonizm !
Samsung pomaga mi NiE ZWARIOWA ...pomaga mi w domu, w kontaktach.

Kontakt na messengerze by b yskawiczny i mam prawie telefon jak nowy a on u atwia mi kontakty z ludzmi. Polecam ...kazdy ma prawo wyboru ja wybra am SAMSUNG!

I gave s6 edge n a guarantee, I was usually sold from the beginning. There is disorganization among employees, not enough information before repairing the equipment. I got a cosmic quote plus a diagnosis quote PLN 45, which was not mentioned before. I answered the phone without repair.
The idea of repairing Samsung at one point is great, the question is that employees have an incorrect approach to the customer and they still need to learn a lot before this service equals a foreign level.

I reported a crackling speaker and noted that the fault occurs periodically (not all the time). I just got a call from the site. The service did not find a fault, probably not creaked, just cleaned the speaker. I have just configured the phone from the beginning and .... the loudspeaker crackles so much, almost nothing can be heard, to hear anything you need to set the volume to the maximum. The fault has not been resolved. Poor; (

I do not recommend, even ADVISE.
I was introduced by the staff twice, both in the "chat" and on the counter.

Information on the site that the repair within 1 hour (fast note 9) after standing in line information that the repair within 5 working days? Is this supposed to be a Premium service? Because it costs like Premium but it certainly isn't

Service at a high level, great coffee, I waited about 45 minutes to repair my s8 to burn the screen, it's cool that Samsung organizes such places :)

I recommend this site
Reading the opinions I was afraid of approaching the client but I am happy to deny these assessments.
Extra approach to the customer. Contact and information about the current repair status hassle-free.
The phone has been sent home.
Well done Samsung

Workers are the best , They are kind and friendly .Thank you very much

I DO NOT RECOMMEND ! I SENT TO THEM S8 +, RETURNED AFTER 1 DAY WITHOUT REPAIR, WITH A COMMENTARY THAT THE PHONE BLOCKED BY THE OPERATOR ... ONE GREAT CRAZY, THE PHONE WAS RELEVANT, REQUIRED FOR ALL OF HONEY CARE PREMIUM !!!

I returned to the service of my Samsung. I was received very professionally and matter-of-factly. I am glad that the days when the repair of the phone lasted for weeks have passed!

I have to admit that this service is the undoubted advantage of having a Samsung phone. By the way - I owe a lot of this experience to Mateusz, who showed extraordinary professionalism.

Hello. I would like to share your opinion about the complaint of the appearing home button on the Samsung s7 Edge. On the first visit to the site, the complaint was accepted by a technician who stated that it is reasonable but do not have parts now and ask for patience. After a few days, the same complaint that was accepted was suddenly rejected despite an identical defect in the phone in the showroom. An attempt to clarify with the site manager Piotr Mazurczak failed. The Lord first stated that there is no time ... sic! After a short discussion, he approached the phone offered in the salon with a grace and said that it was normal wear ... sic! even though other models don't have this condition! The phone is 6 months old and the button from the fingertip has been scratched ... Nothing gave information that is on the Internet about the defective design. The Lord turned on his heel and stated that he did not have time to talk and the phone was not bought from him. The service itself seems to be friendly, but accepting such surly and pseudo experts will quickly lose good reputation.

A positive 100%. Replacing the screen in my S5 warranty made in two hours.
Greetings to the entire team of the site :)

I recommend it! Very nice and professional service :)

Great place. They have a lot of spare parts for the Samsung brand, which makes it possible to repair them immediately. Very high class technicians. My phone was repaired in about 2 hours and I paid PLN 255, where in other services I would have to wait even several weeks and pay twice as much. A lot of different Samsung accessories. Very good access to the location.

Changed the jack for a jack was enough for 2 weeks. They don't answer yet. On call.

A new point, nicely decorated? only sometimes something does not work - and this is a machine with numbers, and these are presentations on the monitors ...

I recommend the service, everything at the premium level! Fast, efficient and professional. Nice and professional service! Messrs. Dominik, Rafa and Mateusz helped me a lot and dispelled all my doubts! I highly recommend!!

You have to wait a long time for your number although no one is there. In itself, a fast and well-stocked service.

It's a pity. I will start that it makes no sense to book the date of the place through the website - it will not do anything you need to download a number like in a clinic. The lady accepting my application had to photocopy something important because I think I disturbed her. Accepting my phone (Note 8) I informed that I was not from Warsaw and if repair would not be possible I would like to answer the phone - probably not completely understood because another gentleman who gave me the phone, but rather after a short exchange of mind deigned to give it back to me. Samsung's service has probably forgotten that it's our customers who pay for their work by buying their devices. The second bothering question is this: the biggest, boasting that it repairs phones in an hour does not have a screen for, as it were, a Note 8 business phone and sends me to other services, or informing me that they can fix my phone when I order parts, almost a week waiting for one hour. Other websites download the screen within one day, the official website needs several days. Coming back to the information that you can spend time using the facilities while waiting for repair is also just a fiction, the only thing I received was "if we know something, we will call" nothing in style, please wait, we will check it soon. Overall, I was expecting something really better. I do not recommend, employees probably have too much self-confidence that they work in such a company.

Super service. Esther, very kind and helpful. Full professionalism.

I had an adventure with my Samsung so I went to the best website in Poland. There were many obstacles of various kinds, among others. Queue, faulty gadgets (discharged headphones in boxes) But there are pluses SERVICE. Thank you for the efficient service, settling the matter immediately. Greetings to the Lord who dealt with my case FORMAT-unfortunately I do not have his name The matter was handled immediately. Thanks

Everything as it should be, quickly and efficiently at a very high level. RECOMMENDED

Super service. The phone was repaired in an hour and a half so really fast. I am very pleased. recommend

A reservation system that doesn't work at all. Despite pre-booking the repair for a specific day, after arriving at the place I found out that there are no parts. In addition, in contact with chatting with Samsung, I also received confirmation that repair will be possible immediately.
What's more, the service does not even get information about the booking details from the central system.
Logistics completely to be redeveloped.

PS The phone is Samsung S8 +. Theoretically, flagship. Dread to think about what's less popular phones.

I brought the phone at 13:30 and it was already at 15. In addition to the display, I also replaced the back flap and in addition I got new buttons and new batteries for free so the phone looks just like new.
In the middle while waiting I could play with the latest Samsung devices, very cultural service, nice and helpful. Nothing more, nothing less 6/5.

A very positive surprise. I always associate websites with a bunch of random people who do everything they can to do their work and avoid eye contact at all costs. Here everyone will give variety smiling and very helpful. The telephone was immediately accepted for repair without unnecessary papers and talking. Well estimated repair time and text message that the phone is waiting. I don't know what to want more :-) I recommend with all my heart

I recommend it the most. I had problems with the insurer of the insurer Care + a worker called Dominik listened to me twice called them at the headquarters which helped them to mobilize to work faster .. after a positive decision also presented to the service manager who already speeds up the process of paper alone to fix my broken display in s10 + .. the phone dedicated at 11:30 to pickup was at 12:45 ..
I would recommend!

I recommend Super service. A team that will solve every problem.
Regards Przemek.D

Awful first meeting with Samsung on the site and such disappointment. We fix beautiful information on the website in an hour. At 14 I leave Samsung and here disappointment please arrive at 19?
At 18 am trying to get through and nothing 30 minutes of silence ringing. In the end I'm going to the trouble agreed on searching for a phone first, disappointment the phone is at the service technician's desk and nobody knows anything is missing parts. Nik did not call and now the biggest disappointment is to wait for the parts by the end of the week without ensuring that they will be. In summary, extremely overrated and a waste of time, nerves.
After a week I picked up the phone and so the correction which was to be repaired was not another translation. I left the phone to replace the display and picked it up with a damaged soft and we wait

The revelation, display replacement time about 40 min, they dealt with "immediately" under the guarantee, at the same time very nice and professional.
I would recommend !!!

The place is quite bad, good music, air-conditioning, but the service is terrible. A very long queue, and employees can talk at an angle or go for a cigarette. They do everything at will, it gives the impression that it is unnecessary to serve us as soon as possible ....

Revelation. Full professionalism. Great contact and very quick repair. I recommend this website

no telephone contact.
They give the phone number and no one answers, only stupid machines