Rydges South Bank Brisbane Review

Love staying here, always fantastic service whether it be from the concerige, reception, bar staff or in room deliveries. Huge rooms, amazing clean & had the best lounge chair with foot stool. Didn't want to leave me room to sightsee

Staying here for quarantine.
The meals, which are made in house are absolutely disgusting, and miniscule portions.
So disappointed an apparently reputable hotel.

Rooms are beautiful, the podium level with the bar and pool is a great and I loved the high tea

The high tea was disappointing as it was mostly sweets and I am a savory person. But I was an invited guest so didnt say anything. It would be lovely to have the option to choose. The service was excellent and the place is beautiful.

I stayed here for a conference, and it was an excellent location with the venue close by, however a bit far if you want to walk into the CBD. Room was good quality, good bathroom and probably the most comfortable bed I've ever slept in! Excellent breakfast in the morning downstairs too. I would definitely stay here again!

A little pricey but staff are very friendly and couldn t have been more helpful. Location is great and rooms are clean and tidy.

Enjoyed staying here. Great location and great service. Downstairs cafe has great food. Very clean rooms and a valet to take care of the parking

Good food good pool good rooms good location bad sink

Very nice rooms, very nice people and, very nice prices! ($20 for a burger).

I phoned to book in late in the afternoon, giving the information that we weren't far away. Approximately 15 - 20 mins later I was at reception, the young girl couldn't find my booking so she went off through a door and I waited, finally she came back and asked if I had only just booked in, yes I had phoned through not long before coming in, oh so off she went again, then this time when she came back a phone rang and she answered it, spoke for a few minutes and went off to deal with whatever the phone call had been about, the man next to her asked if I was okay and I said I wasn't sure, he said oh she will be back and continued serving more people. Meanwhile someone came and put a piece of torn off notepaper on the reception desk which I could see had all my details on it including my credit card number. So this time when she came back I drew her attention to the paper and said there are my details. All this time I had found it extremely difficult to understand anything she said due to her accent and soft voice. Finally she had me on the system and asked for my email address, I said it is on the piece of paper. I was by this time pretty annoyed at the long wait, difficulty in understanding her and at seeing my details on a scrap piece of paper. Surely in this day and age bookings are input straight to the system while speaking to the person. Did I want two keycards?? yes I did, I noticed that the man beside her had not once asked this question of anyone but automatically given them two. Finally on our way up to the room, opened the door and the bar fridge door was wide open, hence the fridge and its contents were room temperature, I could not be bothered alerting the staff. Next morning we went to have a cup of tea, there was either black tea or chamomile!! I drink Earl Grey, a fairly common tea. The black teabags looked like they had been around for a few months, my husband persevered with a cup but after one sip, poured it out. Absolutely disgusted with the choice and condition of the tea bags. Lets have a cup of coffee, oh wait there is only three pods and one of them is decaffeinated, should have brought our own Nespresso pods so we could at least have a decent cup of coffee. On the up side the bed was very comfortable and the location is great.

Great location, staff are fantastic and the facilities are great.

II am very unhappy with the service at Rydges Southbank. My work had made a booking for 2 nights then an additional night. At the end of the 1st 2 days my room key stopped working and had to go down to the desk to get a new one. I asked what the issue was and it was because it was 2 separate bookings (for the same person!!). I asked why this was not mentioned or could be sorted out on check-in and was told they do not know who the second person was going to be (me!!!), it was a security issue and a new key had to be issued. Because of the 2 bookings I made sure with the person who checked me in that I was staying for 3 nights. From a customer perspective this is extremely poor service and the explanation lacked common sense. I filled out a customer feedback form straight away and handed this in but there was no response. I m never going back.

Beautiful rooftop bar and the most beautiful premium dining restaurant (Bacchus).

Super easy access to the convention centre.
Great to see such a large hotel chain implementing green initiatives. I chose to not have my room made up for a couple of days and ate brekkie for free. Also great to see them supporting brands with reduced packaging and not animal tested. Room was comfy

Room was Amazing, nice big rooms bed was very comfortable. Staff are very lovely

Third time we've stayed here, great location, excellent rooms, all amenities .Friendly helpful staff .

Rydges was outstanding. Staff were friendly and rooms were amazing

A fabulous hotel in the heart of Southbank. Great modern rooms, facilities and service from the front desk through to the conference staff. A well fitted gym with spa and sauna. The outdoor pool bar is fantastic. I highly recommend staying at Rydges Southbank.

Good sized rooms, rooms are well set up. Free wifi and helpful staff.
Good location near the convention center with an easy connection. Short walk to boardwalk on the river if you want morning exercise.

$5 for this bottle of water! and a mere $4 for post mix.....not affordable for the non drinker designated driver

Excellent hotel for the business traveler. Front desk staff friendly and efficient. Free good strength WiFi in rooms. Desk set up has lots of plugs for charging devices and and the desk lamp really useful when working at night. Loved all the options for lights in the bathroom - lovely and bright to put your on makeup. Location excellent - easy walk to bars and restaurants.

I came to stay for 1 night for a business trip and had an excellent experience. Really nice rooms and great service. I wanted to give a shout out to Kait for being so lovely during the check in process :)

Excellent location.
We got the city lights package with a bottle of sparkling and a full breakfast.
Worth the extra dollars.

Excellent. First Class, view, room, beds = outstanding !

We spent 7 nights there. Good staff. Good room cleaners. Clean rooms. Good lighting and all chairs beds fridges tv's worked well for us. View was ok. But you do not spend time sitting around in a room. Welcoming was good as was the good bye. Free wife once us two oldies had it worked out. 2 good places to eat. Pool and gym with towels. The gym equipment all worked. Very busy with conferences. Good position in relation to a great food area and water play gound or park. Just a 10 minute walk in to city shopping centre
5 minutes walk to train station 6 minute walk to grey st bus terminus.
We walked every where as low humidity and temperature was perfect. 2to 9 of April.

Really good facilities and friendly staff. Room Was amazing and was lucky enough to have our room upgraded for free due to our anniversary.

Attended a conference at the Rydges South Bank. The facilities were well presented and appropriate for the event. The catering was also excellent.

Lovely location - close to BCEC which is great. Loved the restaurant, and look forward to the bar opening!

Much better than my last visit. Great food and clean place!!!

Awesome rooftop bar, great view and comfortable stay

Lovely venue. Came here for a work event. Staff are great and food was nice too

Refurb going well. Room was nice. Pizza in the restaurant was not good.

Over paid for such a terrible room. Very noisy. Bar below and banging from doors. 2am someone hosing and cleaning outside. Upon check out service was not friendly. Concierge staff made a rude comment also.
One porter and the cleaning lady were very polite and friendly. I wish all of the staff were like that. Might want to have a lesson in how to treat guests.

As part of the Dental Assisting & Beyond Conference planning committee, we requested a room with a view of the city but that didn't happen! In past years the conference has been held at the Sofitel, so when we chose Rydges this year we expected that the the service would go beyond the call to look after us in the same manner we had come to expect from the Sofitel. We know that everyone can't have the city view, but when a big function is booked and a special request is not followed through, it is disappointing.

Was there for a work conference, beautiful rooms. Great view from the top floor

Beautiful performance space for our jazz gig, lovely staff and gorgeous ambiance

Stayed here for 1 night. The room was ok and the view was great. We would of liked tea/coffee making facilities in our room but over all was a great experience. The cooked breakfast wasn t to our likening but plenty of other choices. The roof top bar is great we have visited this several times.

Went to the bar. Good music, quick and helpful service. Nice atmosphere.

Clean, modern and great location, but after my most recent stay, last weekend, I would hesitate to return here any time soon.

The noise of revelries in the streets careen off the building walls and through the thin windows of the suite clashing in the ears of the patron trying to get some sleep. Likewise the building itself creates squeaks and slams that reverberate through each floor.

Housekeeping disregards do not disturb signs and insist on entering your suite to check the mini bar while you are getting dressed. It doesn t matter that you didn t use it, I just have to check .

Valet parking is usually a luxury, but our encounter left us a bit jaded. Perhaps due to the overwhelming overflow of cars parked down the length of the sidewalk the valets were not in good spirits, as on return of my vehicle one had performed, maliciously, some minor vandalism to the interior. Small things like peeling away the encasing of the gear shift and chipping away a piece of plastic, of which I m yet to find where it originates. Minor things I know, but to pay $45 per night and entrust my vehicle to them, it s nice to know they are respectful of your property and will take care of it.

Nice property with very comfortable rooms and beautiful view of the river

Haven't actually stayed there but interactions with their staff have always been extremely pleasant and hey if the origin team stays there it's got to be good! Plus the meat there is amazing

Good location near shops entertainment area Google restaurants within walking distance to suncorp stadium. Staff professional fried ly and helpful

Ate at Baccus. Service was fantastic after an awkward start. The food was excellent too. Loved the attention to detail.

The Rydges is a lovely hotel. The staff were attentive and knowledgeable.

We are at the restaurant CBD the device was wonderful and the food very tasty. Definitely going back.

Can't miss dining at Bacchus while here, it is a must

Have regularly stayed in all the Brisbane Rydges Hotels, however our overnight on Friday 12 October at Southbank was one of our most memorable. Smooth check-in and check-out and bonus upgrade allowed us to experience a suite which was just fabulous. The room presentation, decor, provisions, appearance was very impressive; so much so we just had to open that bottle of bubbles in the fridge to celebrate our arrival and our upgrade.

Best place to stay in Southbank..so close to everything..and excellent customer service and facilities..Wheelchair accessible room with accessible balcony with a view! Loved it..

Convenient location to access South Bank attractions. Rooms are comfortable. Only complaint would be the bathroom sink. Looks good but with the tap nozzle being so close to the side of the bowl unless you have tiny hands it's easier to wash them in the shower.

Great service and quality facilities. Would highly recommend.

We stayed here for quarantine and could not be happier with the room & service in light of the circumstances.
Our room was comfortable, the view was beautiful, the guys at the front desk has great service and the whole team did everything they could.
Thanks for making our stay as comfortable as you could, and for being so accommodating.

Lovely room,friendly staff and had a fantastic view

ONE OFF THE RECEPTION STAFF WERE NOT FRIENDLY AT ALL. WHEN I CHECKED IN, THE LADY THAT SERVED US IN THE RECEPTION WAS RUDE TO ME AND MY COLLEAGUE. SHE DID NOT SPEAK TO US NICELY AND DID NOT GREET OR PROVIDE WARM WELCOME AT ALL. WE DID NOT DO ANYTHING WRONG AT ALL. IT WAS NOT THE START WE WERE LOOKING FORWARD TO AFTER A LONG DAY. IT WAS NOT A NICE START TO OUR RELAXING STAY.

Upgraded to a nice room with river views. Bathroom was nice and seemed to be recently renovated. Beds are very comfortable. Checking staff very friendly.