3 years ago
Stayed at the Royal Lancaster very recently as a p...
Stayed at the Royal Lancaster very recently as a part of the Landmark Conference Group. Was truly amazed by the level or service I experienced being an ex-hotelier myself. Wrote to the team before I could check in requesting for a high floor room with an open view since I am pregnant and I do get claustrophobic at times and indeed I was assigned a room on the 12th floor with a lovely view of the city and the London Eye/ Shard in the far distance.
When I approached the hotel on the day of the conference, I was greeted by the doorman who offered assistance with my bag (although it wasn t heavy and I could manage myself, but I just wanted to feel pampered so I let him help me) . He then handed me over to the bell team who guided me straight to the check in desk where there were a few of the reception staff who were very friendly and welcoming. Check in was very smooth signed the reg card and bags/ coats were taken away to be stored and placed in the room once it was ready. Collected the keys later during the day.
The overall setup for the entire day s event was fabulous. Was impressed with the 3 - course cocktail dinner that evening. Fine coordination by the Food & Beverage/ Culinary Team. Also has a couple of requests during my stay like super glue for my broken shoe/ pregnancy pillow, both of which the concierge team arranged very quickly. Housekeeping was also helpful when requests were made. The room was very well done and tidy. Loved the idea of the music that was played on the Television during turn down service. That is something I never experienced what I stayed at other hotel chains like The Hyatt and The Taj. Was a pleasant feeling when I came up after a long day to get ready for the evening. Ordered in-room dining which took a while but the team were kind enough to send some complimentary Yogurt along with the order. I do understand that in room dining operations can get extremely busy at times, especially when the hotel is on a high occupancy, so you guys are off the hook this time . Check out was quick and smooth which was a perfect end to the entire stay.
All in all, everyone did their bit which was indeed a real 5 star experience and that was what made me enjoy my stay.