Royal Lancaster Hotel Review

Service was excellent and staff was very helpful and friendly. The room was cosy and the bed was very comfortable. Everything was clean and fresh! It is easy to find a taxi and you have Kensington Gardens just a few minutes away, walking distance. I will definitely stay here on my next visit to London. Worth a visit!

I placed a reservation for a room in this hotel two weeks ago, and when I came in with my family, the room was barely even touched by the maids, and there were no blankets on the bed! When I went downstairs to complain about this, a woman named Maria was the one who was "helping" me. However, she was HIGHLY INAPPROPRIATE when speaking to me and my other family members. DO NOT book a reservation here

The location is good, the cleanliness is very good, the staff in the hotel is excellent, there are 3 restaurants including a Thai restaurant

The location is good, the cleanliness is very good, the hotel staff are excellent, there are 3 restaurants including a Thai restaurant, the rooms are small

Nice hotel, reasonably priced suite. Very good staff.

This review is based on using the function room at Royal Lancaster London, I went there for an afternoon event.

The service was great, the food was really good, the venue is very nice.

Staff are amazing and very helpful. It is located a minute from the metro station and 10 minutes walking to the Hydepark or famous Edware road.

Rooms specious and modern, comfortable beds. The cabinet is to small!!

Excellent hotel despite smaller rooms. Highly recommended.

Great modern hotel right by Hyde park. Attended work function and was very impressed by the facilities, bedroom and all staff I encountered. I would recommend

5 * Hotel so everything is very swanky. If you have the money well worth splashing out. Just round the corner from Hyde Park.

Have worked on many events here as Production crew for Awards and Conferences. Great location, rooms and staff and it's pretty much been like that for over 30 years that I have been coming!

Superb. Had a very young lady called Olivia who made my trip to London very special, thank you.

Worst place , very bad customer service and they treat people working there badly

Nicely designed, great location, friendly and professional service

Excellent service, was here for the ATMIA 2015 CONFERENCE.

Superb room, excellent breakfast and the service in the suite for 600+ was incredible!

Good hotel with wonderful Thai restaurant. Hope facilities. Great location, nice view over Hyde Park. Great for the business traveler.

Attended a conference, didn t have the privilege of staying, but if the food at the conference is anything to go by wow! The staff were fabulous in keeping up with replenishing and there was never a dirty plate or glass in sight. It s also in a brilliant location with the tube station being directly behind the hotel and it is situated at the top of Hyde Park!

Good central location and beautiful conference rooms

Very comfortable hotel in London and newly refurbished.

Very nice hotel though the extras (such as bar) are really expensive

The hotel is finished to a high standard, and the staff are very attentive. However I've had to drop a star as apparently it's ok for them to allow building works on the exterior walls when guests would still be in bed.

A marble and mirror palace... Not to my taste. Don't book the basement venue room for your events, it's frustrating to have to climb stairs every time you want to find a proper bar with decent whisky, or a toilet!

In the event of a zombie apocalypse, I'd imagine the Royal Lancaster would be promptly overrun. Difficult to secure, and in the middle of the most populated city in the UK... However, a large and determined group could turn the place into a fortress, with Hyde park nearby for hopelessly optimistic efforts at post apocalyptic agriculture.

I attended a black tie event at this hotel and was totally disappointed with the food quality. I would not book this hotel for an event. Unimpressed with the attitude of the Staff, unprofessional and unfriendly.

Great people in that hotel, and london is very beautifull

Excellent service an good food and drink made it a great day

Good hotel. Close to Paddington. Room a bit on the small side but thoightfully configured. Good for a business traveller. Used their conference facilities, worked well but a tad too utilitarian.

Bar was not so great. Breakfast in the restaurant was typical english with some asian as well.

Excellent, traditional, top class hotel. We especially enjoyed drinks in the hotel bar beside the Thai restaurant. They have some "just park" spaces for public use. Brilliantly located for West End shopping trips. Great hotel...

Very nice hotel almost in the center of London. Accordingly expensive. Large and comfortably furnished rooms. Are not very modern, but that's part of the concept. Especially the affiliated restaurants are recommended. Very friendly and attentive staff. With the subway you are fast in the city center. But also on foot you can reach a lot. Right outside the door is Hyde Park.

very close to under ground tube n main Paddington junction

Incredible, great service, very friendly, they have shown us the whole hotel. A luxury hotel, it deserves its category and price. Highly recommended

As a venue for a corporate dinner event, it was well laid out. The food was good, the service fine. Nothing exceptional, nothing bad. Getting to the venue is very easy due to proximity to national rail and tube stations.

Amazingly done hotel, nice Thai restaurant...courteous staff

The room is nice and the location is near the underground (<5 mins). We did not have breakfast in the hotel cuz it is very expensive.

The bad thing is that we did not get our room immediatly eventhough we arrived there after the check-in time.

Very nice hotel. Very posh, although the rooms are a bit small.

Amazing afternoon tea and excellent service. Food amazing as always. Great ambience and location. Can not fault it!

Very good hotel and good sleep, if you ask for a room that is not facing to the busy streets. Great location near Paddington and Underground station just a couple of steps from your room.

Great location for a large corporate Christmas party.

My girlfriend and I stayed here over the weekend to celebrate our one year anniversary. We were greeted by very friendly front of house staff who offered to take out bags and showed us to the check in desk. Very polite and friendly members of staff here! Really set the tone for the duration of our stay. On checking in we mentioned it was our anniversary after which a bottle of champagne was brought up to our room, a very kind and thoughtful gift. The room was faultless, except for one take away box that had clearly been left from previous guests. We went out for the evening and came back to find our beds carefully turned down with classical music playing- a lovely touch. As well as this they replaced out water bottles and coffee. Our only criticism of the room would be that one side of the windows were fogged out [see photo] (I expect there was a good reason for this) however it would have been nice to enjoy the full views. Overall this was a lovely stay, with impeccable service making for a pleasant experience, one I wish could have lasted longer!

Very modern
Food very good

Great food at the first floor restaurant. Service could be better but they certainly made an effort.

Lovely experience being here, slightly expensive. Always prefer to choose the room facing Hyde park

If you think it's expensive you are in the wrong place!

Clean rooms, newly renovated, fully equipped. Very good service staff From the receptionist, maid and porter

Lately refurbished,shiny and bright! The loading bay wasn't quite ready last month but they are working on it,overall :BETTER.

The staff is incredible. They were so accommodating for my diet and just such a pleasure.

Really lovely stay. Felt welcome and relaxed. We went to see a show in the dominion theatre and the location of the hotel was perfect for tubing Around London

Made the conference! I attended Property Drum here on Tuesday. From the off everything about the service provided by the Lancaster was exceptional - but the crowning glory was the lunch - Michelin star quality for 300 with no fuss/no queuing/wonderful selection. Well done the Lancaster!

Attended for a work event. Staff was very helpful, facilities tastefully decorated, food was great. Would absolutely recommend!

Great hotel and location. However alcohol is extremely overpriced.

Standard room is not big, good location, breakfast has porridge, Asian taste is very good

Location is good and that is all I can recommend it for. But the wifi (paid version) flickers off every 15 seconds or so, making any web use absolutely maddening. It took over 10 minutes to just get this review page up. The toilets require 2-5 flushes at least until they actually flush. Fittings on the bathroom wall fell off. There was a drip inside the wall behind the bathtub that was very loud. Service in the Island bar and restaurant were abysmally slow.

I definitely would never come here again, or recommend this place. It was a big mistake to chose this for our London trip.

Currently undergoing a facelift. But, hotel was immaculate and staff were top notch. Overall, a great experience.

Excellent hotel cleanliness, service, location, breakfast,

Nice hotel, attended a conference. Well laid out and catered

Great deco after the renovation and very good breakfast. Standard Rooms a bit small though.

This hotel has been recently remodelled and is beautiful. The staff is very helpful and quick to respond to any needs. It is in a great location with easy access to the tube. I strongly recommend staying here.

View nice and cozy. Has a great restaurant in the hotel.