Round Rock Nissan Review

The service was good but there was a large German Shepard type of dog in the waiting room with its owner. The owner chose to sit close to the walkway and doors to the service area. Her very large dog was laying in the middle of the hallway/walkway in front of the door. All customers and service people had to walk around the dog. The dog barked aggressively at several customers.

I mentioned to my service advisor and the service manager that they should at least ask the owner to move the dog out of the path of everyone. They said the didn t want to offend her or that she may only be comfortable sitting where she was. They said there was nothing they could do and that dogs are allowed. This dog was not wearing a service dog vest. The owner and dog were not behaving the way I have seen other owners and service dogs behave.

I am going to try to find another Nissan dealer in my area to service my car. If they have the same dog policy, I will have to find a mechanic outside of Nissan to service my car.

I ve previously always had my vehicle serviced at Bates Nissan in Killeen and while the customer service at Round Rock was very pleasant, I more than likely will continue to have my vehicle serviced in Killeen even though I live in Round Rock. One thing I hate is to feel like I m being taken advantage of and the entire time I was here that s exactly how I felt. I was in and out which I appreciated but Bates Nissan does a much better job at breaking down the maintenance received on my vehicle, what s due at the next oil change, etc. Not bad for a first visit, but I doubt I ll return in the future.

Went in for an oil change and had everything else i needed changed in a timely manner. Was assisted as soon as i walked in and checked in quickly.

We've owned a Nissan Quest for a few years now. That sales and service experience was pretty seamless. Fortunately, that vehicle never had any issues to really challenge the dealer. At least nothing my Wife cared about. Regardless, it's a positive.

Years later, it was time to replace my aging truck and I shopped around at quite a few different dealers. I was looking at everything from GMC, Genesis, Dodge, Nissan, and others. The vehicle I narrowed it down it was a 2018 Nissan Armada.

First, the Sales Experience.

Overall, it was above average. My sales rep and sales manager in particular, spent a considerable amount of time to talk. Both to get to know me personally, who I am, and what I'm looking for in a vehicle. While I wouldn't say I had a negative experience at the other dealers, I felt these folks went above the norm to develop a relationship and show genuine interest in selling a vehicle to a person - not another number on a white board.

Ultimately they were able to help find the exact vehicle I was looking for at a price that was more than reasonable. I've purchased many vehicles over the years; I did my research!

How about Service?

I've yet to have a vehicle where my particular sensitivity to any vehicle-related issue doesn't result in a trip to the deal with a "list." This was sadly, no exception.

There were noises, steering alignment, and other minor issues. Big ones for me was a paint defect/blemish and creaking noises. The latter of which was determined to be "normal" for this vehicle. Disappointing as that was, the paint issue was really the bigger deal. In particular as it required a full repaint - with less than 400 miles.

This is where I've decided to draw a slight distinction from the dealer and Nissan corporate. On the surface, I wasn't happy with the vehicle, and wanted a buyback/replacement. As expected, neither the dealer nor Nissan could/would do anything along those lines. Other than warranty repair the issues that were considered a defect. Regardless of cost to them. Which makes no sense to me. Moving along.

The way dealers work these days is that anything outside of warranty/defect work that's considered abnormal, is passed along to the corporate office to make the call. And they strictly follow what they are obligated to do, under law. In other words, you have to go through the annoying process of potentially countless repairs before you can do anything.

At the end of the day, the Service department was notably friendly, understanding, and reasonably helpful throughout the process. Corporate on the other hand, was friendly, and that's about it. Anything outside of a limited and predefined scope is a waste of time.

Ultimately, the "big issue" was resolved via the body shop without a repaint, and has left me in a better state of mind. I still have issues with creaking noises. When it becomes worse than the "norm," which it will, we'll see what happens!

As this review is focused on Round Rock Nissan - would I buy another vehicle here? At this time, I'd say that'd "I'd definitely keep them in consideration should future vehicle quality meet my expectations. "

Had an oil change done on 11/29/19 and RR Nissan and they did a great job. Jim the service advisor helped me and his service was top notch.

I was very satisfied with the profesional and kindness of service people. Special thanks to Sean Johnson,

Buying experience, not too shabby but our sales person was deffintely looking at me like I was his next check not a customer.

Justin Chavez is a great sales associate and made the car buying experience nice and easy!

Per our conversation yesterday I deleted review as promised. I will change the rating dependent on our next phone conversation.

Excellent service and price! Competitive finance and wonderful customer service. Everyone go see Christian for your next new car!

I going to keep this short, we decided to make the trip to RR Nissan because pricing and the fact we would be able to get the car we wanted certified pre owned. Our sales person Ron was very knowledgeable and friendly, end of day we made the purchase of the vehicle we wanted. Long and short the car began to have Issues we spoke with the General Mgr. Brandon Ming. and I must say he along with his staff did a great job placing my family and I into a loner vehicle while they searched for a replacement, the replacement was almost the same car we were happy to bring this to a close. I would recommend RR Nissan, Brandon Ming. And Ron Muskeyvalley are top Notch!

Chris always treats me professional at Round Rock Nissan

It is very good and they are fast and not very high the price

Mendy was great! She was patient and fun to work with.

Worst experience thrue the financial department .They stated we had to go thrue Nissan to finance in order to get the Price listed online but at a high rate . This rate was 3.5 % more than any bank . After signing they almost kick us out of there with NO Papers at All that we purchase the car. DO NOOOOT BUY HERE !!!!! Bring your own bank .

First time using this dealer and had a good experience. Service staff was great, lounge was nice too. Will be using them for all my future needs!

Henry was great! He showed me how to use everything and that was a lot. I bought the Nissan Rogue Platinum package. It does everything but fly! I was able to drive more than 1 car so I could be confident in my choice. Then he let me look a huge selection to get the two tone leather interior and I decided on the gunmetal exterior. I told him I wanted all the bells and whistles and he never wasted my time looking at anything else. Surprisingly that has happened to me before ! He treated me with kindness and respect. He gets a 10+ in every aspect of the transaction. Thank you , Henry. You are the best!

I was able to get in without an appointment. The techs wrtr friendly and very helpful. Everything was explained. I was provided information so I know what I need and why as well as the prices. Great service.

Excellent car buying experience. Sales guy Dan Condreay was super.

Great service provided by James Shupe. He even washed my truck and offered quick service. Would recommend to anyone seeking services for their nissan vehicle.

**EDIT** I'm putting them back to 5 stars, I wish I had spoken with Brandon Monday when I went in to Round Rock Nissan after sitting down with him he was able to locate check number, tracking number, and get stuff done. My faith and experience was completely restored and way more reassuring than "I don't know what to tell you" which is all the finance person I spoke with Monday kept repeating. Brandon was excellent and he got everything straightened out.
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I was having a 5 star experience with round rock Nissan when I purchased a vehicle from them on 12/7/18 and traded in my old vehicle HOWEVER as of today (1/10/19) my old vehicle HAS NOT BEEN PAID OFF and I am having trouble getting straight answers or having anyone call me back regarding why the payment hasn't been taken care of. In the meantime to avoid a late fee and my credit taking a ding I had to make a payment today for a vehicle given as a trade in over a month ago. If it wasn't for this issue they would have 5 stars but this is a HUGE problem as I still have 2 vehicle loans and they have one of the cars?! My fiance bought a vehicle from Ford 2 days after I did and his trade-in vehicle was paid off 2 weeks ago!!! There is NO EXCUSE for this. When I went in on Monday in person the finance rep told me it should have been paid and he "didn't know what to tell me" well telling me they would get to the bottom of it and get my loan paid off would be a start.

Joe was very knowledgeable and efficient. He knew were to find exactly what I was looking for that was in my price range. He didn t try to oversell me and the experience lasted only about 1.5 hours. Highly recommended, will use Round Rock Nissan for my next car purchase.

We purchased a pre owned vehicle about 3 months ago and had a couple of emissions problems after the purchase. I initially had a very unpleasant interaction with the pre owned manager when we tried to resolve the issue. Upon hearing about the problems we were having, we were contacted by the general manager Brandon Ming. He reached out to my wife and I and assured us that the vehicle would be fixed in a timely manner. We dropped the truck off Monday and had it back by Tuesday evening. Brandon and Sean from the service department were both very helpful in addressing not only our initial experience, but insuring that the repair was made. Brandon even followed up with us after the repair was made to make sure that everything had been resolved. Thank you guys!

I had a great experience with Jose Rivas! He made sure the car was ready to drive away and even told me to bring the car in so his guy could do a touch up on a scratch on the bumper.

Brandon Durant was our 1st person that helped us out, extremely pleased so we came back to purchase our car from him, while he was out of the office we were set up with Nick Bridgefarmer, another perfect match for us. Both gentlemen were a pleasure to work with. We do have kids in the market to buy their cars and we would love to work with either one . Thank you Nissan, Brandon & Nick!

I bought a Morano the other day! MJ is a fantastic sales person! He listened to me and fulfilled my request 100%. I had a great time shopping for my vehicle. Everyone is great! I will definitely be back here, if I ever need another vehicle!

MJ was my salesman, I have bought cars from him in the past, he made my experience super easy and quick, it was truly a no hassle negotiation and experience.

Jim was very nice and the wait time was a lot shorter and the service was cheaper than expected. I was surprised that I even got a car wash. I am very happy and I have a new place to get my oil changed. Thank you so much!!

Round Rock Nissan is the best! I just leased a new Versa and everyone from the greeter to the salesperson to the financial guy to the general manager were more than accommodating and friendly. Truly the best car buying experience!

Lynn was awesome! Unique situation had caused my vehicle that was 430 miles over my warranty, suggested I talk to Nissan USA, who in turned covered my repair. Lynn kept me updated on everything that was going on. Turned a non-dealership person into a believer.

Great customer service in the service department and you don't get price gouged either. Big difference from the Hyundai delearship down the road which has terrible service and outrageous prices.

I see my negative review is nowher e to be found. Your salesperson was not wearing a mask and none of the cars I looked at were sanitized. Yet that review was not posted. I'm sure this one won't be either.

I bought an Nissan Rogue sport from MJ, he was so patient to help me find everything that I want. I highly recommend to go see MJ if you wanna get your ideal car with a great deal.

Very good service. I had my car at Bates Nissan in Killeen and they couldn t figure out and fix the problem. Took my car to the dealership in Round Rock and they found that the computer controlling the transmission required an update at no cost to me. My car was fixed, that simple. If another dealership couldn t fix your car try this place, next.!

My advisor Adam was very friendly and welcoming when I arrived to Round Rock Nissan. He was informative and patient as he took the time to explain the maintenance required for my vehicle.

MJ is such a nice guy. He sold me Nissan Armada and he gave me a very good deal.

Excellent customer service and very fast! The shuttle drivers were very nice and dropped me at work and picked me up very quickly. Highly reccomend the service team at Round Rock Nissan!

Gene did an excellent job trying to get the interest rate lower.

Went there with 5k in cash to buy a used car. A 2009 Saturn Vue. (See below how they advertise their stellar inspection process) car looked excellent and drove very well.. Returned and noticed an oil puddle where it was parked.upon inspecting the bottom of the vehicle there was oil all over the undercarriage. The shifter button was literally held on with scotch tape. (To be honest that's just funny. No big deal) the salesperson apologized and proceeded to show me a 2012 Ford escape. Around the same price and 180k miles. A few dents and scratches. Cracked windshield. Blown speaker. Spongy brakes and was hitting close to 5000 RPMs before shifting. When I mentioned these issues she said that's why the cars are priced so low.that they already considered the bad transmission ,brakes, cracked windshield, etc and priced them accordingly.I won't go into the other drivel that was propagated concerning dealer used car prices. I bought my car a few years back at Rodger Beasley in Georgetown. Great price super clean and reliable. hopefully they fare better with new sales that don't rely on this specialized" inspection" process.

Inspected by Round Rock Nissans Certified Technicians and ready for delivery!! Buy with Confidence!! ***E-PRICE DOESN'T INCLUDE DEALER ADD OPTIONS*** PRICES WITH NMAC FINANCING Round Rock Nissan 3050 N IH 35 Round Rock, TX 78681 Call our helpful Staff for further Assistance. [hidden information]! Round Rock Nissan is honored to present a wonderful example of pure vehicle design... this 2009 Saturn VUE XE only has 132, 816mi on it and could potentially be the vehicle of your dreams!

I trust them to do a good job, but they do a great job . It s a bit of a wait but it s worth it they also wash your car . For that I give them .

I had the best experience at round rock Nissan nick Bridgfarmer helped me out he was so friendly and helpful he did great job
Thanks round rock Nissan and nick Bridgfarmer

The Nissan Round Rock Team are a great pleasure to deal with. Very fair negotiations, Jim the sales manager personally took time to visit with us, Kahn in finance was super efficient and a very knowledgeable advocate of the Nissan products. But the best part of this experience other than I m over the top giddy with my Murano was the pleasure of meeting JJ Parker, this gal listens and can walk you thru features like she designed the vehicle. My attitude about dealing with car sales has changed for life. JJ is your girl if you want the best deal. I ve made a new friend for life. Thank you Round Rock Nissan.

FROM CHECK IN TO CHECK OUT EVERYTHING WAS VERY PROFESSIONAL.

Great customer service and very honest and hardworking people. They let you know whats best for your vehicle by how many miles it has:)

Sean is always informative and is detailed when explaining information. Thanks, Sean! It s your customer service that always makes me come back.

Patrick was very helpful when I came into the shop today. I will be going back for all my car Maintenance needs.

David did a great job with customer service and trying his best to get me the car I wanted. Will continue business with him again

Always the best service. My parents and I have all gotten our vehicles from here and they last forever. Service is always amazing and accommodate for any disruptions that may occur.

Planned on being a repeat customer but the lack of responses to my inquiries, rude employees, and general lack of care that they treat customers with I will be taking my business elsewhere. 6 phone calls and attempts to make and appointment and drop in to meet with someone has resulted in nothing but me becoming increasingly aggravated with everyone at this location.

Do you like being treated that a child? Do you like having your vehicle repetitively "repaired? Do you enjoy spending ungodly amounts of time and money fixing your vehicle? If you answered yes to these questions please ignore my review and read one of the ones that they had their employees write. But at Round Rock Nissan you will be treated like a child, you will be subject to constant "repairs" and "re-repairs," and you will be be spending an insane, ungodly amount of money and time for them to do/redo the repairs as well. Stay clear of Thomas Vasquez and Raj Chettie in service. They are the epitome of incompetence. I can't wait for the day that I no longer have to deal with Round Rock Nissan. Friends don't let friends take their cars to Round Rock Nissan. Trust me I wish I had known beforehand.

Laura lenamond help us get the best car for our budget. She was patient and not pushy like other places.

Dan Condreay was friendly and personable the entire time. He listened to what we wanted and did better than i could have ever asked for. The entire time he made sure we knew what was going on and set us up for success. Would definitely buy another car from him in a heartbeat.

Brandon was very patient with us. He has excellent customer service. Brandon was not a pushy car salesman and answered all my questions/concerns. I will refer my family and friends to him.

Made a 2pm appointment for there and for there early, needed a tire patched, James helped me right away, extremely humble and courteous guy. Was in and out less then an hour.

Charlie really helped us get into a new rouge. great experience. would buy there again.

Excellent service! I bought a '11 Versa from here a few months back, and it was great; I was able to get an excellent price for it after a lot of bargaining. I just went again today to get my oil changed, and their service was fantastic. The guy at the desk (Matt, I believe) was quite friendly and humorous. The waiting room was comfortable and well-stocked with coffee, donuts, and other things.
I'm considering buying another Versa now. If you go here, ask for Jacob; he's great.

I honestly would give this place 0 stars if I could. Their sales agents are a joke along with their management. We basically got screwed and got charges tacked on for services that were NEVER provided! I brought this to the manager Jim Prices attention and he brushed it off by saying his salesman Anthony aka Big Perm was a conman and that's why he doesn't work for them any longer! Nothing offered to correct the situation what so ever! Anyone and everyone I come into contact with will be aware to never do business with these crooks!

I purchased a certified pre-owned Rogue and the process was quick and easy. They were an agent of my credit union so financing went smoothly. They followed up with me to make sure I was happy with my purchase.

Chris at the service department is awesome, the entire staff everyone very friendly and quick to the service. As good of a service department that I have ever experienced!!!!

We had the most wonderful experience buying our new (like new!) pre-owned car at Round Rock Nissan. We had looked extensively at dealerships in Austin without finding the right car for us and then we contacted Ricardo Cervantes and the rest is sweet history. He introduced us to our beautiful Hyundai Elantra.He was so helpful after hearing our needs and wants for a car, and so efficient and attentive to detail. He found the perfect car and made the whole buying experience so smooth and easy. Everything was ready when we arrived and he is a very detail oriented gentleman. He checked every inch of the car which was sparkling clean and ready to drive home. He went over all the car s features and instrument panel and made sure we understood it. He was totally great .
CJ handled all the paperwork for us and found the perfect warranty package for us. I highly recommend Round Rock Nissan!!

Lynne T. Is Awesome! She got me in and out quickly and at a decent cost for a tire replacement. She was professional and yet very friendly.

Great service. Quick and easy. Fantastic service.

I took my Nissan in to resolve a couple of recalls. James Shupe handled my repairs and was very friendly and professional. I have no hesitation in giving this dealership, and it's service department in particular, the highest recommendation.

Matt Baumgartener is the best. Made the whole experience super easy and took great care of me.

Thank you to Jerry Crider, Brian Hart and CJ Dudley! Everyone loves a new car but few enjoy the car buying experience. Jerry and Brian listened to what I wanted/needed. Jerry asked additional questions along the way and I ended up a very satisfied customer. CJ handled all the finance paperwork. I have had experiences where the numbers on the finance paperwork are different than what was agreed upon at the sales table. This was NOT the case with CJ. CJ answered all my questions and explained every signature. Because of these guys I am now driving my third Nissan!

I went to the Round Rock location today to have an oil change done and the service was awesome!!!!
They were able to change my oil and filter, rotate my tires, and give me a complimentary car wash.. before I could finish browsing for a new nail color online..
I am sold! As long as I am a Nissan owner this will be my service spot. Thanks you guys.

Fast and hassle free, friendly service. Recommend to everyone.

Spoke with individual on the phone to investigate leak issue. Was told diagnostic would be free. When I showed up individual told me just the diagnostic would be $149. Thanks for wasting my time.

Great experience to buy at Round Rock Nissan one of the best in the area. They got me out of my car I was upside down on and after stopping at 3 other dealerships that didnt even care to help I had all but given up. A friend of mine who had bought there a month ago or so from Gabe asked me to ask for him. Sure enough he got the deal done. I was so happy to get out of that car as I was forced into it at Honda I didnt even really want it. Now I have bought the car I wanted and Im in love with my Maxima best of all I got the payments I needed so yay me!

My appt was at 3:30pm yesterday for an oil change and tire rotation. The rep that checked me in was really nice but told me he would try to get me done before 6. I advised him I had foster pups I needed to pick up by 5 in Austin and that I didn t realize a simply oil change and tires would take so long. They did get me out by 4:50 but I still don t understand the wait time when I had an appt already scheduled.

If you come in you must ask for Matt Baumgartner to assist you in your vehicle selection! He's very professional, answered all of my questions and did an exceptional job. Round Rock Nissan is great! I love my new car. :)

Round Rock Nissan and Ricardo Cervantes made the purchase of my New to me 2017 Nissan Maxima a very relaxed easy experiance. No high pressure sales tactics and took the time to answer all my questions.

Very helpful, friendly, and work well us.(Andrea and Laura) Thank you!

Friendly staff and thorough service. Gave my car a wash too! Thought I was going to have to pay for oil change service and a new battery but they checked the warranties and the oil service, tire rotation, check up and new battery were free due to the warranty. They have a shuttle available for individuals that would like to shop while they wait as well.

I had been searching for this vehicle on the internet and it popped up nearby and was priced at an attractive price. The SUV was waiting out front of the dealership and the sales person gave my wife and I the keys and we both took turns driving it. It turned out there were more features than discribed. We bought on the spot and picked it up the next day. Very smooth transaction. Nice people. Peter Hubbell

Justin Chavez was very professional. Great attitudes and smiles from everyone i dealed with. It was a pleasant experience and i will definitely return for my next vehicle

Landon explained the whats and whys of what was going to done. He seemed knowledgeable and sincere, and kept me abreast of upcoming maintenance needs to be prepare for. He followed through by explaining what was and personally delivered my vehicle much better looking than when it was brought in. I have been here for service several times and have always been happy with the outcomes, but this visit stands out from the others. Thanks, Landon

I visited Pound Rock Nissan and MJ helped me with much kindness and understanding. I recommend this shop.

Service department rocks and so does our service advisor Josh

I called and was helped right away. I requested a price on a Titan and was given an exact cost including TT&L. There were no surprises and I really appreciate the up front and honest approach when dealing with a car dealership. I will talk to Round Rock Nissan first whenever I need a vehicle. Jim, the sales manager is as good a man as you will find in the car business. I have already recommended Jim at Round Rock Nissan to friends and family.

Great deal on my new 2018 rogue thanks to Zain who made it all possible!

I had vouchers that they did not want to honor only gave me a $10 discount. Aside from that I asked for a car wash since the oil change and service came with it and they didn t. They even said to come later so they can send it to wash and they didn t. Kind of disappointed this time.

I had an eight am. Oil change and tire rotation appointment. I got there 30 min. early. They took me in no problem. They completed the job really quick. I was ready to go by 8:05.
A complete printout of the Rogue's inspection was also waiting for me.

This dealership ran my credit WITHOUT PERMISSION. Gilbert Garcia ran my credit after I had already left the dealership and I have not signed a single document giving permission to run my credit!!!! DISHONEST. RUDE. SCHEEZY. I will be contacting corporate to report the way this location is run

Well I had to wait over 5 min to be attented to until the nice gentlemen saw me and asked if I had been helped. He was great! Expert I his work and very approachable.

Wayne and the service department were excellent. Really like that Wayne texted me 29 minutes after arrival and check in to text him if I had any questions or concerns. Facility was very clean, arriving For 7am appointment lady was doing an outstanding Covid cleaning throughout the customer service waiting room. Great job, I will be back, even with my Ford for oil changes. Thank you. Gary